Has anyone come across the 'insufficient data for an image' bug in Reader 9.5.1??

We have an application that uses Reader to open scanned documents containing JP2K images and our users are intermittently getting this error however I can only find instances online of this bug from version 9.5.2 up.
Has anyone seen this bug in 9.5.1??
Thanks.

Hi, thanks for getting back to me so quickly. Our application uses scanned images up to 10 years old, and there are thousands of images so we cannot rescan these unfortunately.
I work in a large organisation with it's own desktop team so unfortunately I can't upgrade the version of Reader on our user's machines to see if this resolves either. The desktop team will also not upgrade the version as the problem appears to have only started in 9.5.2.
Does anyone know how I can confirm if the problem was first seen in 9.5.2 or if there were instances in 9.5.1 also?
Thanks again

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Has anyone come across the red "i" message saying "The backup disk image "/Volumes/Chris...(the last bit being) iMac.sparsebundle" is already in use."?
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Welcome to the Apple Support Communities
See > http://pondini.org/TM/C12.html

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well i keep roaming around the support site n ended up just resetting all the settings..
I was reluctant to do so for fear of losing all data but that wasnt the case.
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PDF from postscript (ps2pdf) displays "Insufficient data for an image" error in Reader

Hello,
I'm not fully confident this is the best place for this, but I'll start here. Note that this is NOT the same as the issue that was recently fixed in Reader 11 (found at http://helpx.adobe.com/acrobat/kb/insufficient-data-image.html)
I am using the command "ps2pdf" (using Ghostscript) to convert postscript files to PDF. To get better quality, I use the ps2pdf options "-dAutoFilterColorImages=false -dColorImageFilter=/FlateEncode", which force lossless encoding for color images. However, there are images on certain pages that yield the error "Insufficient data for an image" when opened in Adobe Reader XI (current version), and the image on that page is not viewable (or rather, it can be viewed, but only until you get the whole image on the screen; then the image disappears). If the PDF is printed, the image will not print. The error also occurs in Acrobat 9.4.0, and possibly other versions. However, Reader 8 displays the files with no issues. Also, Foxit reader displays the PDF files fine.
The postscript files are screenshots generated by the user dragging a box to define the area of the screen to be printed to file. This issue only occurs for some size boxes that the user draws; others come out fine and are read by Reader just fine.
This only happens when using FlateEncode; using lossy JPEG compression (e.g. the default ps2pdf output) does not yield files that produce the error.
Here are some example files to demonstrate the issue (hey, maybe the issue is not even reproducible for other people! That would be helpful to know if true, so even if you can't help solve the problem, if you could verify whether this issue occurs when you open one of these files in Reader or Acrobat, it would awesome).
bad pdf where error occurs: http://www.mediafire.com/file/zbk36yfy7vrhvhw/gmbad.pdf
good pdf (very similar, but slightly different box drawn): http://www.mediafire.com/file/649fuxul0td5bsx/gmgood.pdf
Merged good and bad: http://www.mediafire.com/file/54nwwebh3da7p9w/good_and_bad.pdf
If anyone has any ideas on this issue, I would greatly appreciate it. Or if you think this isn't the right place for this, and perhaps know of a better place for my question, I'd appreciate that too. Thanks!
Additional possibly relevant information:
ps2pdf is being run using Ghostscript 8.15 on Unix Solaris 10. I also ran the same postscript files through ps2pdf (again using Ghostscript 8.15) on a Windows 7 machine, and the resulting PDFs did not exhibit the same errors when opened in Reader or Acrobat.
Adobe Reader 8 and 11, and Foxit were run on Windows 7. Acrobat 9.4.0 was run through a Citrix server, and I'm not sure what version of Windows it runs on.
I tried lots of different options in ps2pdf, and also tried running the postscript through ghostscript directly (using the "gs" command). Nothing was able to eliminate the error without resorting to using lossy JPEG compression.
I am now using lossy (but fairly high quality) JPEG compression in the workflow, accepting the loss in quality and (paradoxically) doubled filesize of the JPEG-compressed PDF files, so I'm really just pursuing this to figure out what the heck is going on, not because it is mission critical.
Postscript files used to create the above pdfs:
bad: http://www.mediafire.com/file/v656dp45h2jeyj6/gmbad.ps
good: http://www.mediafire.com/file/47sn60dgbzbxrs6/gmgood.ps
The .ps files are very similar to each other, differing only in the image content and the image location/translation.
The postscript files give multiple warnings/errors when opened in gsview (this happens with all .ps files created by Pinnacle, not just the ones giving me issues).
The program that is used to create the postscript files is Philips (Adac) Pinnacle^3, a treatment planning system for radiation oncology.

Hi, thanks for getting back to me so quickly. Our application uses scanned images up to 10 years old, and there are thousands of images so we cannot rescan these unfortunately.
I work in a large organisation with it's own desktop team so unfortunately I can't upgrade the version of Reader on our user's machines to see if this resolves either. The desktop team will also not upgrade the version as the problem appears to have only started in 9.5.2.
Does anyone know how I can confirm if the problem was first seen in 9.5.2 or if there were instances in 9.5.1 also?
Thanks again

Has anyone come up with new workarounds for Logic routing bugs?

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Insufficient Data for an Image Acrobat Pro 11.0.6 - Windows 8.1

We have recently upgraded several users in our office to Windows 8.1. They are running Acrobat Pro 11.0.6, which they had previously been running Windows 7 without issue.
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"Insufficient data for an image" still occurs with Adobe Reader 11.0.02

Hello,
I have upgraded to Adobe Reader 11.0.02 although I still recieve the "Insufficient data for an image" error when viewing some PDF files.
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Thanks,
Steve

This message only comes up when editing.
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Acrobat v9.5: Insufficient data for an image

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There are several cases where I have scanned in a document on a Konica Minolta c203 or c451 and have been unable to open the file in Acrobat v9.5. The document fails to open with "Insufficient data for an image" error. I'm using Windows XP sp3.
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How do I resolve the "insufficient data for image" error for Adobe reader 11.0.04?

How do I resolve the "insufficient data for image" error for Adobe reader 11.0.04?

Hi Johnkel1524,
Please refer : http://helpx.adobe.com/acrobat/kb/insufficient-data-image.html
Also try updating to 11.0.5 and check.

The error was insufficient data for an image file.

Dear All,
Does anybody know why it is happening while opening a pdf file?
insufficient data for an image file.
Any Help in this regards,
Rgds,
Aligahk006

Hello,
I'm sorry you're having trouble. Unfortunately, this forum is for questions about Acrobat.com (www.acrobat.com) only; we can't help with problems experienced with other products. Here is a thread in the Adobe Reader forum that may pertain to your question:
http://forums.adobe.com/thread/391798
Here is a link to the Reader forum, in case you want to do your own search:
http://forums.adobe.com/community/adobe_reader_forums/adobe_reader
For future questions about Adobe Reader software, please use that forum instead. Thank you!
Kind regards,
Rebecca

I am using Adobe Pro 11 and on opening a pdf I am getting error 'Insufficient Data for an Image'. Please help and provide a workaround if the solution not there.

Hi all,
I am using Adobe Pro 11 and on opening a pdf I am getting error 'Insufficient Data for an Image'. Please help and provide a workaround if the solution not there.
I have already set the preferences to for page view to low zoom settings, and page fit view settings, but it never opens the pdf. Please check and provide a solution asap.
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Has anyone come across the 'insufficient data for an image' bug in Reader 9.5.1??

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