HELP!!! APPLE SUPPORT won't ReSPoND!!!

Having difficulty purchasing music or having account issues!? Apple ITUNES has NO SUPPORT & will NOT respond to EMAIL within 24 hours with a solution. ***!?

Here was my response and complaint......maybe this helps?
Sir,
I am beyond frusterated with APPLE support and have taken my complaints to the discussion boards for ITUNES. It appears that there are SEVERAL other upset ITUNES customers dealing with these SAME ISSUES. Here is what I posted to the forum so that you may understand exactly to what lengths I've gone to in order to resolve these issues from my end. For your information, I just again tried to purchase these songs, and again they didnt download at all, nor did I receive any type of error message. It would be helpful to speak to someone live regarding this issue, as email is obviously not an effective way to resolve these issues, here is what I have tried to do:
When I go to purchase a song, both yesterday and today, after inputing my password and other account info for purchasing, I am unable to download the songs Im trying to purchase and keep getting kicked out of the system as if going in circles. It's maddening to say the least. HERE is what Ive done to exhaust my efforts in resolving the issue...and with minimal support from APPLE:
Ive also tried downloading via wifi on my ITOUCH. Still nothing.
I've emailed apple support and havent received ANY response within the promised 24 hour period. Ive also CALLED them twice unsuccesfully to get this issue resolved.
Ive also tried establishing another new account cadehpeterson at gmail . com to see if this issue could just be with my original account...still nothing.
Ive also tried reinstalling ITUNES on my computer and doing a system restore to resolve the issue & STILL havent resolved it.
Im ****** OFF THAT APPLE doesnt provide better support or live support for ITUNES issues. Ive bought hundreds of dollars worth of music and this kind of service is unacceptable!!!
Sir, PLEASE RESPOND TO ME AS SOON AS POSSIBLE TO RESOLVE THIS ISSUE.
- Show quoted text -
On Thu, May 12, 2011 at 11:34 AM, iTunes Store <> wrote:
Dear Elizabeth, Greetings from iTunes Store Support team. My name is Raj and I am glad to assist you today. I understand that you are concerned about the purchases that you made through iTunes Store on 5/11/11. It is essential for me to be able to provide you with the right information for your issue, and I will do the best of my ability to help you resolve your issue. Elizabeth, I have reviewed your purchase history and I noticed that on this date you have only downloaded a free application "TwitVid". It appears that due to some reasons this purchase did not went through. If you wish to review your purchase history, please follow the steps provided below:
http://support.apple.com/kb/HT2727 I have also reviewed your account information and I noticed that everything is clean from our side and you should be able to make purchases. I will request you to re-try purchasing those songs, if still you are unable to do so, please write back to me so that I can further investigate this issue for you. Resolving your issue is important to me, and I look forward to your reply. Thank you for your patience while we work together in resolving this issue. Have a nice day! Sincerely, Raj
iTunes Store Customer Support I work on Monday to Sunday, 07:00 AM - 04:00 PM CST Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Customer First Name : Elizabeth
Customer Last Name : Peterson
email :
Web Order # :
Support Subject : iTunes Store Account and Billing
Sub Issue : Billing Inquiries
See additional info below
OS version: Windows Vista
Country: US
iTunes version: iTunes 10.1
Apple ID:
Specific request: I have another question (explain below)
Details:
What are the details, including any error messages, related to your question?
I've tried purchasing a few times today and have gone through the typical verification process, including inputing my password, entering the security code and verifying the county, etc...I have not received an error message, however the songs I purchased do not appear to download nor do they show up in my library...what do you suggest? Is it an error with the download or an error with the payment processing? Please help. Thanks. TrackID: 14743125
Liz Peterson

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