HELP! B.C. to Outlook 2013?

We bought our domain from NS. BC is hosting our site and email. We are trying to connect the new email addresses to Outlook 2013 with no success. We have read through every tutorial from BC and more than thought necessary online. We've followed all the steps (multiple times). At this point, Im asking for help. Can anyone advise, or offer, preferably a step by step for BC to Outlook 2013? I think it may have to do with entering SMTP, or as simple as is not being IMAP or POP3. I dont know, but have tried many different variations.Our site is live, and many people have these new email addresses, and we know that come any moment, this will hit the fan, and I have to know how to explain the connection to Outlook. Hoping for some help...as soon as possible
Thanks!
-Sarah

I had to ask because people have tried setting up outlook without making the emails first before.
Would you mind if you could screenshot the outlook settings as you have them now, you can blank out your emails if you want. Will need to see the settings you have put in that are not working first.
Support would look for this information as well if they jump in to help.

Similar Messages

Help needed with buggy Outlook 2013 and Exchange 2010 trashing profiles

Hi All,
I have a customer who has eschewed MOLP and buys all their Office OEM from Dell. So as a result they are starting to have more and more office 2013 be deployed. They have a SBS 2011 server with Exchange 2010 and it is patched to the latest
rollups and service packs. (SP3, RU2) Their Outlook 2010 and earlier clients are just peachy on this. But the Outlook 2013 clients are having problems.
What is going on is that periodically I'll get a complaint from a user that their Outlook 2013 is randomly crashing. In all cases the fix is going into the Outlook Profiles, creating a new profile, then setting the new profile as the default
and going back into Outlook 2013 and letting it rebuild the cached data on the PC. This seems to happen a few times a month with random users on the network.
I told the customer it was probably people not logging out of Outlook 2013 at night and their machines being power spiked but I think that's highly unlikely since it doesen't happen to the Outlook 2010 clients.
I don't know if any Microsoft developers read this but if you do, please take it back to your bug database. Any other suggestions would be appreciated (other than scotch Outlook 2013 - while I'd appreciate that, my customer wouldn't)

In all cases the fix is going into the Outlook Profiles, creating a new profile, then setting the new profile as the default and going back into Outlook 2013 and letting it rebuild the cached data on the PC.
The Outlook 2013 crash problem would be fix after you re-create a new profile and re-sync the data from Exchange, right?
When we meet the same problem in next time, I suggest we run the Outlook Product Stability Diagnostic tool to isolate known causes of crashes in Outlook. The Outlook Product Stability Diagnostic also creates a diagnostic report outlining the data it collected
and recommendations on possible steps you can take to reduce or eliminate Outlook stability issues.
Please click the following link to run the Outlook Product Stability Diagnostic tool in the Microsoft Fix it Center Pro portal:
Outlook Product Stability Diagnostic:
https://wc.ficp.support.microsoft.com/SelfHelp?knowledgebaseArticleFilter=2764035
Other troubleshoot steps for Outlook 2013, please refer to the link below.
Let me know the result.
http://support.microsoft.com/kb/2632425/en-us
Tony Chen
TechNet Community Support

Installed Windows 8.1 and Outlook 2013 - have to use iCloud Outlook Add-in to sync my Iphone 5 with Outlook - reminders work on iPhone, but reminder window & email reminders don't work in Outlook 2013. Help

Using windows 8.1 and outlook 2013 with iCloud Outlook Add-in so that my iPhone 5 will sync with outlook. Now reminders work on iPhone 5, but don't work in outlook 2013. Help, I've tried everything I can think of or found on the internet.

Hi,
Please follow the steps below to make sure the reminders have been enabled in Outlook:
On the File tab, click Options.
Select Advanced in the Outlook Options dialog box.
In the Reminders section, select Show reminders.
Click OK.
I also found a similar thread here:
http://social.technet.microsoft.com/Forums/windows/en-US/70bbd99e-6c1b-4a56-b1eb-f1812f96ed56/outlook-2010-reminders-not-appearing-in-outlook-but-appearing-on-iphone
As mentioned in the thread, you can try these steps:
Use MFCMAPI to delete the Reminders Folder, then run "outlook.exe /resetfolders" to recreate this folder:
Download MFCMAPI:http://mfcmapi.codeplex.com/releases/view/118446
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
If the problem persists, try to recreate the user’s profile of the Outlook to check this issue:
http://support.microsoft.com/kb/829918/en-us
Regards,
Melon Chen
TechNet Community Support

Need help with Outlook 2013 connecting to Exchange server(2010)

Hi
I need help with Outlook 2013 and with my exchange server(2010) email account
After setting up account initially emails come in and than after an hour or two stop. My OWA is working fine with no issues. I have even created a forward rule in OWA to my GMAIL account whch works fine
However Outlook 2013 is not syncing messages, have difficulty in sending emails sometimes as it takes too long. In fact the connection also is intermittent. Even if the task bar shows connected to exchange, it seems that is not the case since new emails
and any emails I compose dont work. I have trouble shot the issue with my ISP and email service provide, but they havent resolved the issue I have also done a TraceRoute and that shows no drops or problems to he exchange server.
Can someone please help me resolve this matter so I can continue to use Outlook 2013( running Windows 8.1) in both my computers which have the identical problem
Look forward to a solution soon
Thanks

Hi Angela
Thanks for your message
To answer your questions, please note the following
a) My account is set up in Cache Mode( not online mode)
b) I am the only other user on the account
c) When the connection to the exchange server is broken, I see upon clicking connection tab that there is no information in the box, and when I press reconnect it starts showing "connecting"
d) When the connection to the server is there, it shows connection as "established"
e) Sorry I dont understand th meaning of CAS array in your environment? Can you pls explain
Since yday I have been using Outlook 2010 on desktop and Outlook 2013 on my laptop using Exchange 2013 account. So far all emails are syncing, and I can send emails from both computers. However, I am concerned that the connection can break-off anytime,
as it has done that in the past on both outlook versions. The max time it has worked without any problem is 48 hrs and than after that the same issue of not connection, not syncing and unable to send emails happens
My ISP has checked and there is no network connectivity issues. My email service provider has trouble shot the issue many times, but to no positive results. I have also changed the profile a few times, but the intermittent connectivity problem hasn't
been resolved.
Can you identify the possible causes and more importantly a working permanent solution please
Thanks
Mahesh

HELP Please!!! Outlook 2013 will NOT remember credentials

Good morning all,
Can someone offer some assistance please, I have a stand alone computer, I use Outlook 2013. Just two days ago Outlook would not remember my credentials. So, here is what I have done so far...oh this is for EXCHANGE
1. I deleted all the credentials in the credential manager
2. I deleted the EXCHANGE profile
3. I reset the profile PW on the exchange servers
However, NONE of this works. Where is the information for the credentials stored so in the registry...or if someone has a suggestion that might help, I welcome the assistance.
Thank you,

Hi,
It seems Outlook keeps prompting for password? Make sure you have not ticked this option below:
FILE -> Account Settings -> Account Settings -> E-mail tab, double click on the account name -> More Settings -> Security tab -> Always prompt for logon credentials.
As it is a standalone computer, I suggest you configure Outlook Anywhere use NTLM Authentication:
FILE -> Account Settings -> Account Settings -> E-mail tab, double click on the account name -> More Settings -> Connection tab -> Tick Connect to Microsoft Exchange using HTTP, then click Exchange Proxy Settings button -> Under Proxy
authentication settings, select NTLM Authentication -> OK.
Using NTLM Authentication can significantly reduce the number of password prompts.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

I am trying to use sync outlook 2013 with icloud and am receiving this error - Setup can't continue because Outlook isn't configured to have a default profile. Check your Outlook settings and try again - can anyone help me out

i am trying to sync outlook 2013 with icloud and am receiving this error - Setup can't continue because Outlook isn't configured to have a default profile. Check your Outlook settings and try again - can anyone help me out

Here are two threads you may want to review. I'm sure there are others. Good luck!
https://discussions.apple.com/thread/3427840?start=0&tstart=0
http://www.slipstick.com/outlook/icloud-outlook-problems-syncing-calendar/

I can't set up sky email on Outlook 2013 running on Windows 8. I have followed the help

I have followed the help section guidance for Outlook 2010 and double checked the settings are correct. I get the following error message
Send test e-mail message: Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: 554 Transaction failed : Cannot send message due to p
- please help me!

HiI run outlook 2013 on windows 7 set up as follows: page 1type in your email address and your sky email password then click nextpage 2check the manual set up box then click nextpage 3check the 'POP or IMAP' then click nextpage 4In the incoming section add pop.tools.sky.com in the outgoing section add smtp.tools.sky.comIn username put your full sky email addressIn password put your sky email passwordtick box to remember password
tick box to require login using Secure password Authentication (SPA)
UNCHECK the Test Account settings
Click on More settings buttonOUTGOING SERVER TAB
tick my outgoing server (SMTP) requires Authentication
check use same settings as incoming mail server ADVANCED TAB
Incoming server change setting to 995
tick box for encrypted connection SSL
outgoing server change settings to 465 In the drop bx for encrypted connection add SSL adjust the delivery settings to your usage
Tick the test box
Click next
you should be good to go!

I am using outlook 2013 for my emails. My junk emails get automatically deleted. I have had several people say they sent me emails and i can not find them. They are not in any of my inboxs. Can anyone please help

I am using outlook 2013 for my emails. My junk emails are gettting automatically deleted. Problem is i am getting sent emails from schools and others that i
am just not receving. It;s not in any of my inboxe. I am losing alot of important info and don't know why. Please help

If you suspect they are being marked as junk and deleted, turn off the auto-delete. Being that Office is a Microsoft product, you should ask them how to do that: http://www.microsoft.com/mac.

Print to PDF is very slow showing "save as" dialog when printing from Outlook 2013

Hello,
I'm having a problem with one of my users. The problem is intermittent. At first when I was looking at the issue, here is what I saw:
In Outlook 2013, I opened an e-mail. I then selected Print, selected the Adobe PDF printer, and hit the print button. There was over a 1 minute delay before the "save as" dialog appeared to ask me where to save the document and what to name it. I did this for several different e-mails with and without attachments and the problem was consistent. I saved the e-mail to a local e-mail file and the problem was the same. This process was over 30 or 40 minutes. I was pulled away for another issue and now the "save as" dialog pops up within seconds. The user is complaining that this happens regularly. I tried a repair, cleared temp files, and was going to try printing from other apps, but then it started temporarily behaving itself, so I can't tell you if the same delay existed in other apps. I didn't see anything obvious in the event viewer logs.
Has anyone else seen this? Anyone have an idea on how to troubleshoot this?
Thanks,
Jeffery Smith

Thank for your help Bill, but changing settings in the distiller did not seem to work. As my application prints directly to the default application without using anything specific to Acrobat, I was hoping there was a simple way forward. A colleague suggested copying registry entries from the account I logged on as to the S-1-5-18 entry, then rebooting. This had no effect as the prompt still comes up.
Aandi, I don't have the Acrobat SDK or any experience of it.
Also I'm not sure where any code/script would sit since the application is stable and so I would rather not change it.
If it amounts to a few lines of javascript sitting outside the application then that would be of interest.

MS Access Freezes and Closes when I save a draft email via Outlook 2013

I have Access 2013 Office 365. When I email a report from access via Outlook 2013 I have problems. Outlook opens fine. If I hit send everything is fine. However if I save the email as a draft Access freezes and then closes after a 10- 15 sec delay.
The email is saved as a draft in Outlook but very annoying to have to reopen my Database .
The message I get is : MS Access has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available
I tried compact and repair but that didn't help. Also tried turned of add ons. That didn't work.
Never had this problem with office 2010. What can I do?
I just discovered the same thing is happening in Excel and Word.

Hi all,
Thanks for visiting our forum and sharing your experience here. It'll be benefited to our communicator.
Have a good time.
Regards,
George Zhao
TechNet Community Support

Outlook 2013 - wrap text group policy applied, not working with or without digital signature

Hello,
I'm adding group policies to apply on our new installations of Windows 8.1 with Office 2013. One of the settings being applied is enforcing plain text emails and wrapping text at a certain number of characters. Policies are being added using the Outlook
2013 admx.
When I check the options inside Outlook 2013 the group policy did apply successfully (File, Options, Mail, scroll down to Message Format) The option to "Automatically wrap text at character:" is set to 132 and not adjustable as it should be.
In the group policy I have it set to wrap at 132 characters, but when I go to a client machine and send a digitally signed email, it wraps at the default 76 characters. This makes for very annoying short blocky emails and multi-line hyperlinks.
If I do not digitally sign the email then the text doesn't wrap at all! (until it meets the end of the window). So under no circumstances is it wrapping at 132 where it's supposed to.
Thanks,
-Nick

Hi,
What is your account type in Outlook? Exchange or others?
Please also let me know the email format that you are sending, Plain Text, HTML or Rich Text Format.
You can try sending the same emails in Outlook Safe Mode:
Press Win + R and type “outlook.exe /safe” in the blank box, then press Enter.
If there’s no problem in Safe Mode, disable the suspicious add-ins to verify which add-ins caused this issue.
Thanks,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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Outlook 2013 Signatures not showing up at all after transferring signatures from Outlook 2010

Hello,
first time on here asking a question needing help. I recently bought a new machine, windows 7 Pro and Outlook 2013. I successfully brought over my .pst files from my old machine running Outlook 2010, Windows 7. This was great and easy, got to keep
all my settings, rules, and private folders for Outlook 2010 right into Outlook 2013. Then it was time to move my signatures over, I did so with ease however when I went to my signatures in 2013, NOTHING was present, not 1 out of 30 signatures I have.
I sure dont want to rewrite each one over again. I restarted, made sure the signatures were in the right spot in Outlook 2013. I also tried putting the signatures in another folder and importing them in, nothing. What is the deal? Can someone please
tell me what I'm doing wrong or has anyone had this issue? Please help. and thanks.

Just to check, so you went into C:\Users\%username%\AppData\Roaming\Microsoft\Signatures on your old machine and copied ALL of the files & folders you found there, and moved them over to the same folder location on your new machine.
After doing that when you start Outlook and look in File, Options, Mail, Signatures you see nothing listed under "Select signature to edit" at all?

Unable to send email POP3 email from Outlook 2013 unless signed on as local admin

Windows 7 Outlook 2013
I recently upgraded from Office 2010 to 2013. For several weeks everything ran smoothly but a few days ago I noticed that my Verizon POP3 account was unable to send mail - items just sit in outbox. I have deleted/added the account and the profile
multiple times, this will solve the problem for a few days but then it returns again. I discovered that if I run Outlook as an administrator the mail will send without a problem. I have checked permissions on the pst file and do not see any issues.
Sometimes but not always I receive a message on the POP3 send that there was no network connection check mode. The send test message in the account set up never has a problem - it's only the periodic Outlook sending and receiving when the problem occurs.
Any ideas?
Thanks.
enagy

Hi,
Since the problem could be be solved for a few days by deleting/re-adding the profile and the account, the problem may be related to the .pst file. When the problem comes back, run Scanpst.exe to repair the. pst file, will the problem be fixed again?
Learn how to use Scanpst.exe:http://support.microsoft.com/kb/272227/en-us
We can also assume there are other programs that are interacting with the .pst file, reboot and disable the possible programs to test if this makes a difference.
If you're disconnected, you'll also need to check the network cable, try restarting your computer, or contact your Internet Service Provider or your system administrator. This implies the issue may be related to the anti-virus program or the firewall settings,
which may be scanning the outgoing emails from Outlook. We can disable them temporarily to send the emails again, check if this helps.
Regards,
Melon Chen
TechNet Community Support

Attachment don't open en previewer is not working in Outlook 2013

When i get office attachments in an e-mail in outlook 2013 on a windows 8.1 pro.
The attachments don't open. And the previewer of outlook tels me that the content can not be previewed.
Any one any idea what can be the solution to open and preview these documents?

Hi,
Did you get any error message when you try to open attachments?
What's the file type of the attachments? Can you open and preview a Word or Excel attachment in Outlook? By default, Microsoft Outlook 2013 blocks potentially unsafe attachments (including .bat, .exe, .vbs, and .js files) that can contain
viruses.
In addition, please try to clean out the Temporary Outlook Files folder to check if it helps. See:
http://www.howto-outlook.com/faq/securetemp.htm
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support

In outlook 2013 Add-In, Adding dynamic menu to splitButton idMso="DialMenu" is working and the same code is not working in outlook 2010 Add-In.

In outlook 2013 Add-In, Adding dynamic menu to <splitButton idMso="DialMenu"> is working and the same code is not working in outlook
2010 Add-In. please let me know, if i am missing something. Below is the xml and screen shot
<contextMenu idMso="ContextMenuFlaggedContactItem">
<splitButton idMso="DialMenu">
<menu>
<dynamicMenu id="CallContactwithFreedomvoice
" label="CallContactwithFreedomvoice"
getContent="OnGetContenttest" insertAfterMso="Call"/>
</menu> </splitButton> </contextMenu>

Hi Narasimha prasad2,
Based on the description, the context menu for the flagged contact doen't work in Outlook. I am tring to rerpoduce this issue however failed.
I suggest that you check the state of the add-in first to see wether the add-in was loaded successfully.
Regards & Fei
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HELP! B.C. to Outlook 2013?

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