Help from apple
my father is death
, we ( the family ) must be recover vital documents on iphone 3g of him , l
ockscreen blocked from too much tries , device never be connected to itunes on a computer
can apple help us to retrieve datas? sry for bad english, , we can pay for help? tnx for every help we can give us !
original receipt for what ? for the phone ? we cannot hold that because too much time to find it when was buyed, is a iphone 3g ...
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Similar Messages
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How are you supposed to get help from Apple if you don't know what your serial number is? They say to input the serial number of the "product" that you are asking about. Since my problem is how to deauthorize/authorize computers, and they are saying I have more than 5 (which I have never owned more than 5 computers in my life), I can't imagine what serial number they mean. Does it mean your desktop computer? If so, which one? Do they mean your device? LIke your iPhone, iPod or whatever? Do they mean the software ON one of your computers and/or devices? If so, which program, and on which computer/device?
We have three operational computers, one does not have iTunes on it. Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers. See what I mean? I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not. I only know of 2 computers that have iTunes on them, so how can there be 5? We also have 2 iPhones and 2 iPods in this family, but one of the iPhones has his own apple id. He may have been using mine, since his computer died. I read that those don't count as "computers" to the 5. Do they, then?
Help! I can't contact apple because I have no idea what they mean about serial number. I doubt they would help me anyway. In order to get the serial number off my desktop computer (that has iTunes on it already), I will have to move furniture, so I don't want to if that's not it. Is there some way to find the serial number in the software, either on my desktop or my iPhone?sunshinecowgill wrote:
We have three operational computers, one does not have iTunes on it. Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers. See what I mean? I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not.
You could have more 5 computers authorized if you ever, for example, reformatted a hard drive or replaced a hard drive without deauthorizing the computer first. Apple's system would see that as a different computer, even though you don't. There's nothing to be afraid of in deauthorizing everything and the reauthorizing what you actually have. You won't lose any data. Mistimp is correct, they can't tell you which computers are authorized. -
Overnight my contact list went from 1492 to 52. With help from Apple I retrieved the missing contacts using Time Machine. The problems is that the contacts are not in groups as they used to be. Any suggestions? I really need them grouped for business reasons.
Also, there are no longer pictures associated with each contact.
thanks for any help anyone can give me getting contacts back into the groups that I had established. By the way, the group names are still there, but they are all empty.
thanks,
SparkyWhat Mac do you have, with what version of OS X?
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can anybody tell me how to fix this problem every time i put in a credit card it tells me invalid security code no matter what card i use
Why would you get help from Apple? You need to contact your credit card company and find out why the security code is invalid.
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qHow do u get help from apple support with iChat? I was able to chat with support last week to solve my problem but now the same issue is back and I don't see the option to chat now?
For what it is worth I have noticed a similar issue from the iPad3 while at work and home. At work we have two Apple TV 3rd Generation installed and tied to our A/V system. I believe the issue has to do with a timeout on the broadcast saying "here I am" and allowing devices to connect.
For example:
At work we have several Wi-Fi SSID being broadcast from Cisco APs. The only one we can use with the Apple TV is the one that uses a WEP since the others are either setup to be hidden, require web page authentication, or have a login requirement from employees. Essentially, what I believe the issue is that the Apple TV periodically broadcasts a message to other iOS devices that support Mirroring. When the Apple TV does not get a response from a device it goes into a dormant mode and requires either a command from the remote control or a reboot. This has been tested with both the power management enabled and not enabled with the same results.
As for when I come home, the Apple TV3 has not seen the device in some time and therefore is not broadcasting it's location information. A simple click of the circle or menu keys on the remote will give it the command to start broadcasting again and allow the iPad3 to see the Apple TV. When trying to Home Share the computer can not play (iTunes 11, Win8RTM) until the Apple TV is awoken then it will show up for mirroing.
This may or may not assist you but, it hopefully explains how the issue may be happening. -
Need help and Apple or Reader's Digest are no help
There is a customer service 800 number on here that may be of some help for you (I hope)
EDIT. I had a link that was working and now it will not work. OK - this is really ticking me off now. Here is a C&P.
1.
Where can I download the Reader's Digest magazine app?
You can download the app from the Apple App Store : click to RD page in iTunes
2.
How much does the app cost?
It is free to download the app and there’s a gratis previous issue you can sample. Once you’ve downloaded the app, you can buy individual issues ofReader’s Digest for $3.99 each - the same price you’d pay for the print magazine at a newsstand.
3.
Can I buy a subscription to Reader’s Digest magazine on the iPad?
Yes. You can get a month-to-month subscription for $1.99 per issue, or you can get a yearly subscription for $14.99.
4.
I already subscribe to the print version of Reader’s Digest. Can I get the digital issues as part of my subscription?
Yes, for a limited time, U.S. print subscribers can access iPad editions for free. That includes all the additional videos, slide shows, additional articles and cartoons - a terrific value! Just tap the red button at the top right of the screen and follow the instructions. You’ll need the mailing label from a recent issue to enter your subscriber information. Once registered, your email address and ZIP code will serve as your log in username and password.
5.
Where on the mailing label can I find my subscription account number?
As indicated in the image below, the account number is on the second line from the top of your mailing label. It has 10 digits.
6.
I entered my account number and ZIP code, but nothing is happening. What should I do?
Call our toll-free Customer Service number: 877-342-4775.
7.
Is access to the iPad app included for international subscribers?
We’re sorry, but access is available only to subscribers in the United States at this time.
8.
I’m not seeing a subscription option in my in-app Store - what gives?
You need to update your app in order to subscribe.
9.
What content is included in the app?
Everything that is in the print magazine is also in the app. Plus, bonus photos, articles, videos, cartoons and animation, graphics, and various interactive features.
10.
What devices can the app be used with?
It is available only for the iPad at this time.
11.
Will new issues be delivered to the app automatically?
Not automatically, but you will receive a notification when each new issue becomes available. If you have subscribed to the app you can download it immediately. If not, you can choose to purchase and download the individual issue.
12.
Will the issues I purchase expire?
No. Once you purchase an issue, you will have access to it for as long as you keep the app.
13.
About how much memory does one issue take up?
An average issue will take up between 300 and 500 megabytes. With a good WiFi connection, it should take only a few minutes to download.
14.
If I delete an issue, can I download it again for free later?
Yes. Simply touch the home icon in the upper left corner of your app to go to see all available issues. Tap the “archive” button next to an issue to remove it from your iPad and free up disc space. You can re-download it for free at any time.
15.
How do I cancel my subscription?
Your subscription will renew automatically each month (for monthly subscribers) or each year (for annual subscribers) unless you take action to cancel it. To do so, open the "Settings" app on your iPad and select “Store.” Tap on your Apple ID and select “View Apple ID.” Once your account information appears, scroll down to "Manage App Subscriptions." Here you can turn your subscriptions off and on.
16.
Can I share the digital issue with friends?
No. There are currently no share features available.
Message was edited by: Demo -
Why does it have to be so difficult to get help from Apple?
I have been having problems with both Safari and my Hotmail (live) email account on my iPad 2, and I have spent the past 3 hours just trying to get to this point where I could even ask a bloody question. I am one very frustrated consumer right now. Fortunately, I have had few problems with my iPad over the past year, but now that I have... WOW! I had always heard Apple support was good. Not for this paying customer!
Yesterday, I had to change my hotmail password because my account had apparently been hacked. I have had nothing but error messages from the iPad since. I have reset, re-entered the password, deleted and re-created the account... And I still have trouble receiving and viewing the contents of some messages. The error message says the username or password are not valid, or something like that. I am not locked out of the iPad as some people have been.
My other issue is with Safari. When I try to navigate to msn.com (US), I always get rerouted to msn Hong Kong, and everything is in Mandarin! Nothing i do will get me to the US site, let alone change the default.
A year of bliss with my iPad, but now 24 hours+ of ****.
PMMYes, I recognize this is a user forum... But I did end up here through the Apple site and after rummaging through other posts, manuals, the Express Lane, etc. I admit I did not call Apple yet, but I was hopeful I could find someone with a similar problem that could offer assistance without coming to that.
I admit I am frustrated out of ignorance as much as anything else, but the process of establishing an Apple ID and password with my iPad was bad enough. That alone took several tries. Everything seemed to work, but then in the end it would kick me out and force me to start all over again.
The whole problem solving process may be fine for a regular member of the Apple techie faithful, but as a first time, casual consumer... It was not what I would expect from Apple.
To answer the microsoft question: I have perused their site as well for help, but I have really had no trouble with hotmail or msn when accessing these sites through my windows based laptop/Internet explorer. I have only had trouble with my iPad.
I assume my HK msn problem is due to the fact that I have actually used my iPad in HK on occasion. I'm guessing there is a setting somewhere in the iPad or the msn site that is remembering that fact and defaulting to HK. I just can't figure out how to change it because most of the text in the site is in Mandarin.
Again, whether it is in the iPad or msn isn't the point. As this is a user group, I thought there may be another IPad user that has experienced this and could help. -
My enrollment is still pending. No help from Apple.
I applied for membership for the iOS Developer Program on the 8th of July, 2014. I also received an email from Apple confirming the same, telling me my order request would be processed within 2 business days. However nothing has happened yet. When I log into the member center it says that I still need to purchase and activate my membership in order to join.
I have also written in to Apple's Support ( case number 633607559) but have not received a reply.
Does anybody have any advice on what else i should do?
Thank You.Apple couldn't put this information somewhere with the package when you buy it from them
What information? That they can't track your iPod if it's stolen? Does your car company put a note on the dashboard that they can't track your car if it's stolen? Does the manufacturer of your television, blender, etc?
They can't send me a message saying "your Ipod was sync'd to a computer here"
No, they can't. That would be considered by many people to be a major invasion of privacy and people would be up in arms if they learned that this sort of information was being sent to Apple every time an iPod was synched to a computer.
And Apple has no way of knowing that you are still the legal owner of any given iPod, so there's no way they can give any sort of private information such as sync or location, even if they had it, to any individual. They can and will assist a legitimate law enforcement entity if the police request it, but the chances are slim that your local police will have the resources to take the time to contact any manufacturer of a stolen product, and it's limited to searching the service database to see if anyone has brought in that device for service.
Sorry, I really sympathize with your loss, but there's just nothing Apple can legally or technically do. -
Defect in aluminum? no help from Apple or Best Buy
So I am the owner of a new MacBook Pro 15" rig, purchased on Oct 19 online from Best Buy, picked it up at local store. Noticed a small defect in the aluminum case next to the power button. At first did not seem like a big deal, but the more I looked at it, and considering what I spent, I thought it should be looked at. I took it back to the Best Buy store and was told by Geek Squad guy that it appeared that something underneath was pushing up. He then said because I was (7 days) beyond their 14-day exchange/return policy, that there was nothing they could do for me, and that I had to call Apple.
I called Apple and after being handed off from two other CSRs, was inbformed by the third CSR that becuase the defect was not something that was affecting the performance or operation of the machine, there was NOTHING THEY COULD DO either. She said that I could take it to a repair center and pay for a new case, but because the repair guys would be replacing a part, that my warranty woud be voided. Hmmm...I spent over $1800.00 on this less than a month ago and expect to have the unit for many, many years. This is a glaring example of VERY POOR SERVICE. I can live with the cosmetic defect, but the customer service that I have so far received from Best Buy (not surprising) and Apple (who claims "award winning service") makes me think twice about what and where I will purchase in the future.
If anyone from Apple is monitoring this blog, maybe you can intervene here and win me back!If anyone from Apple is monitoring this blog, maybe you can intervene here and win me back!
This isn't a blog, and nobody from Apple is monitoring it. Call Apple customer service. That's your only hope of a resolution. -
Icloud email disappearing intermittently ...need help from Apple!
Two instances which happen intermittently:
1) Email from a legit sender flashes enough to read but disappers when response is clicked on - no trace of original email found anywhere.
2) Email that are deleted are not in Trash - disappears automatically with no trace.
I asked this question many times but not received an answer from Apple yet. Does any one else have this problem? Is there a solution to prevent this intermittent anomaly?
Thanks.Hi,
Contacting Apple for Support and Service
Carolyn -
How do I reset my security questions? Following the "Managing My Apple ID" directions did not help!
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a rescue email address or a Security Questions issue, then see:
If you forgot the answers to your Apple ID security questions - Apple Support.
Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I haven't been able to update my credit card info from the one Apple has to the one at the bank with is the one linked to my card. And I have had a nightmare just getting someone to help me. I can't update an app that I actually really need to use. I am losing money everyday this is not resolved
No this was absolutely of no help what so ever!!!!1I have had this issue before and it was also a nightmare. I don't understand why you have to go thru so much pain until you can talk to a real person. I don't have 48 hours. I use this app to make money. I can't update it, so I can't use it, all because I can't update my info, which is clearly on the Apple side. Not my bank (like they first want to say), not me, I know who I am, but it must be something on apple's side. And to wait 48 hours for an email response to tragic . I can't believe a company with as much assets as Apple can't get a real person to help me sort this out. I had this same problem years ago, and it was the same mess. Whay do I keep doing this? Am I just one of the bovine masses who just have to have an iPhone? Yikes
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So, I've never really taken time to ask Apple much directly (except where I had to explain that yes indeed an early 2011 Macbook pro was offered with Hi-Res, and I paid for it, and the Apple store foobarred it, but after weeks, it's fixed), not since I left a school system of supporting thousands of Apple/Mac products on my own, where every so often I would ask the engineer that came out every few months.
Anyway, I've used the great "submission" tools for issues / bugs found to provide Apple with info, but they NEVER write back to follow up. Anyway, I have fully documented bugs to submit, but NO way to get a response, is there some magic bullet or pill we have to take to get a response?
Very strange that you can't get in touch with a company looking to fix bugs in their own product and for free!
I submit bugs to all kinds of other folks, and get things resolved, just odd.
Update: I usually try the following : http://www.apple.com/feedback/
ThanksThey will never reply unless they actually require some more information from you.
You can register as a developer for free if you just register for the basic level. But this will let you report bugs. Have you tried it?
If you want to pay for telephone support to help with a specific problem you have:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes. -
Itunes crashed during backup and I can't get help from apple support on the
website.
Stupid Itunes crashed on disk 41 of 46 when backing up.
There is no help available on the apple website and no way to request help on the apple website for any issue with Itunes.
How do I fix this problem?
How do I tell Itunes which disks it backup up so it won't try backing them up all over again. Did it destroy a list of what was backed up? What's going on with itunes anyways? Does it always crash when it backs up this many cds? I don't want to start all over again and ruin another 41 CDR disks trying to back it up. How do I get it to continue from where it crashed or do whatever has to be done to get it to resume where it crashed during backup?
Stupid program wouldn't let me do anything after it crashed. said it will take a minute or two (more like forever) to cancel backup. Don't even know why it was trying to cancel the backup. I didn't tell it to.Apparently there are some bugs in the latest itunes. DO NOT USE ITUNES TO BACKUP YOUR LIBRARY! UNLESS IT COMPLETES THE BACKUP, ITUNES IS NOT SMART ENOUGH TO FIGURE OUT WHICH FILES WERE BACKED UP. TECH SUPPORT DOES NOT KNOW HOW TO MAKE ITUNES KNOW WHAT FILES WERE BACKED UP SO IT CAN CONTINUE FROM WHERE IT LEFT OFF. AFTER 41 CDS WORTH OF BACKUPS, ITUNES CRASHED AND IT TRIED TO CANCEL THE BACKUP BUT NEVER FINISHED DOING THAT.
SO AFTER 60 CDS WORTH AND ABOUT 6 HOURS OF WASTED TIME, THE ONLY WAY IS TO BACKUP THE ENTIRE LIBRARY ALL OVER AGAIN WHICH IS A TOTAL WASTE OF MONEY, TIME, AND CDS WITH NO GUARANTEE THAT IT WILL WORK ANY BETTER THE SECOND TIME AROUND.
EVEN TRYING TO RESTORE FROM CDS DOESN'T TELL ITUNES TO UPDATE ITS LIST OF BACKED UP FILES. I'M SURPRISED THAT SUCH A BIG BLUNDER WITH ITUNES HAS GONE UNNOTICED.
ITS A SERIOUS ENOUGH ISSUE THAT SOMETHING NEEDS TO BE DONE ABOUT IT. I BACKED UP MY ITUNES TO HD AND THERE WERE NO PROBLEMS SO OBVIOUSLY ITS AN ITUNES ISSUE.
NEEDLESS TO SAY, ITS A VERY ANNOYING PROBLEM TO PUT SO MUCH TIME AND EFFORT INTO GETTING NOWHERE. -
I need a little help -- I am unable to enter a new printer -- have been trying for hours -- I sought Apple support -- only to be told my serial # is "invalid" -- so here I am !
Describe the problem you're having with your printer. Perhaps someone can help.
As for the serial number, verify that you are accurately copying your MacBook Pro's serial number from the About This Mac window as explained here:
Mac OS X: About This Mac window provides computer serial number
... and that you are accurately typing it in the serial number field on this page:
Check your service & support coverage
If it reports the serial number is invalid contact Apple to have it corrected.
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