Help installing help desk plug in

I'm trying to install the plug in to modify the default help desk ticket views: https://community.spiceworks.com/appcenter/app/plugin_1454I'm running version 7.4.00070 of Spiceworks. The plug in says it works with versions 7.1+I've installed, cloned, edited and saved the plugin per the instructions. I didn't see the expectedchanges to the list view or menu. I cleared out my cache and tried again, no changes. I then restarted the Spiceworks service and still no changes. I uninstalled and reinstalled, cloned, edited and saved again, still no luck. I tried it on IE11 and Chrome, same thing. I'm tagging the creator of this plug in in hopes of getting some help. Thanks in advance!
This topic first appeared in the Spiceworks Community

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Went to online chat and they told me to call 800 number,
Called 800 number and cued myself for a call back. Ryan called me back took all my information and then the line was disconnected. He took my callback number but never did call back.
Called 800 number a second time, qued myself for a call back. Adobe called me back, i waited 10 minutes with music, the music stopped and someone was on the line, but they disconnected the call.
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Help desk mobile push notifications

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This topic first appeared in the Spiceworks Community

Mobile Push notifications have been restored as of 11:23 am CDT. The OnPlus Service team aplologizes for the incovenience.

Help Desk is utterly, utterly useless!!!!!!!!!!!!!...

Lat night I lost my Infinity connection. This morning I realised that there were no lights on the white Openreach modem. It occurred to me that it might be the power adapter, rather than the modem itself.
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About 20 minutes after I started the call I finally told them to forget it.
Why do they call it a Help Desk when they do no such thing.
Is there another way I can get a replacement Switching Power Supply which will take me 30 seconds to install?
Viv

Be careful. I thought I had the same issue, flashing sync light on modem, changed PSU (from Linksys router) and hey presto started to resync.
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Next day BT technician came, we first tried swapping the just PSU for modem and modem would not sync, so not the power supply. Swapped modem to replacement and it synced first time. New modem worked fine using old PSU as well. I have had two modems fail like this. Technician said never seen a PSU fail, but modem fail, well he was on his first of many swap overs that day !!!.
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This topic first appeared in the Spiceworks Community

I had this problem also. After contacting Cisco, they informed me that the Help Desk Administrator role doesn't have the authority to make chages to accounts that have higher privileges such as System Administrators and Help Desk administrators.
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Is saprouter required for help desk

To whom it may concern;
I need to know if I have to install saprouter for solution manager help desk configuration. There isn't a good guide on how to do this!
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Thank you,

Hi Karim,
SAP router set up is not required for service desk config....in case of remote support via MS netmeting or so on Sap router is required....
Check this below Pdf on SMD where slide 3 and slide 46 has pics depicting the usage of Sap router in the landscape..
http://www30.sap.com/korea/services/pdf/7_Solution%20Manager%20Diagnostics.pdf
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Imran,
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*https://hacks.mozilla.org/2010/09/hardware-acceleration/
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

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