Help Desk is utterly, utterly useless!!!!!!!!!!!!!...

Lat night I lost my Infinity connection. This morning I realised that there were no lights on the white Openreach modem. It occurred to me that it might be the power adapter, rather than the modem itself.
Fortunately I had a spare adapter from a HH3 which has the same rating as the one used in the modem. This was when I made the mistake of phoning the No Help Desk. After 10 minutes and many stupid suggestions, even though I had said that the solution to the problem was a replacement Switching Power Supply, and having to wait while the lady on the No Help Desk spoke to her supervisor and generally fiddled about wasting my time, I was told that an engineer would have to come out. Another few minutes went by with no appointment being given to me so I said forget it and hung up.
After a few seconds they rang back, passed me to the technical no help desk who again wasted time making useless suggestions, saying that an engineer would have to come out, saying she wanted to speak to her supervisor and making me wait while she arranged an engineer's visit.
About 20 minutes after I started the call I finally told them to forget it.
Why do they call it a Help Desk when they do no such thing.
Is there another way I can get a replacement Switching Power Supply which will take me 30 seconds to install?
Viv

Be careful. I thought I had the same issue, flashing sync light on modem, changed PSU (from Linksys router) and hey presto started to resync.
However couple of days later, modem stopped syncing again, no matter what power adapter I used.
Next day BT technician came, we first tried swapping the just PSU for modem and modem would not sync, so not the power supply. Swapped modem to replacement and it synced first time. New modem worked fine using old PSU as well. I have had two modems fail like this. Technician said never seen a PSU fail, but modem fail, well he was on his first of many swap overs that day !!!.
As the help desk said and probably knew, but you wouldn't listen, it is the modem that is faulty and just a fluke like mine that PSU switch made modem work, for a while.
I have had 4 modems, until finally got one that hasn't failed before I switched to the infinately more reliable and powerful and usefull and 24/7 Draytek 2750.

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HT204406 Since updating to ios6 on my iPhone 4S iTunes Match has not worked. The app stays open for about five seconds before crashing. With ios5 it was great and worth paying for. Now it is utterly useless. Apple, please listen and fix this problem.

Ever since I updated to ios 6 on my iPhone 4S, iTunes Match has not worked.
I have been through the process of deleting my iTunes control files, and that worked temporarily, but now I cannot listen to music through the service.
It shows my artists and albums, then takes forever to access the songs (often more than 10 minutes - and yes, that's using WiFi), more often than not crashing before it gets to that point, then repeatedly crashing when I try to open the Music App, so I can't even access things I've downloaded.
Has anyone else found a solution?
Apple, please listen up - I am paying you for the iTunes Match service that is utterly useless. Fix it please.

After some troubleshooting, I decided to order a new battery. I replaced the battery and was then able to get it to restore, however--after I restore it and it comes time to restart the phone, it gets stuck and doesn't turn on.
Sorry, your repair ruined the iPhone.
She does not have apple care and even though she loved this device, she isn't going to buy another iPhone because of all the problems shes had with this one (it's just over a year old).
After you ruined the iPhone with DIY, Apple won't touch it anymore. You should have asked before all these had happened.
I'm an android user myself and I love rooting/flashing new ROMS, so if jailbreaking her phone or doing some kind of super-restore with 3rd party programs might help, I'm all for it-
Yeah, all Android user can think of is Jailbreaking, read this: http://support.apple.com/kb/HT3743

Furious! Utterly useless!

Evening all,
Right now, I am furious with BT.
I live with my retired parents a few weeks ago it was decided that I would take over the phone bill.
We rang BT to be advised that it was not possible to transfer the name on the account and that a new account would need to be set up with a transfer date and time. We asked if the number would remain the same and the answer was yes.
We were assured multiple times that as it was an account transfer the telephone number would remain the same. I even had a call last week from BT to confirm that I was taking the line over and they also confirmed the telephone number would remain the same.
Bang on 9pm tonight I got a text saying the transfer was complete and it said to dial a number to hear what the telephone number was.
I have just discovered to our horror that BT have given us a completely different number!!!!!! Complete conincidence the text arrived the moment the call centres closed?
This is completely unacceptable and to top it off, I said I would accept online billing and no-one has told me the new account number.
Utterly Useless BT! Completely unacceptable service.
Andy

Perhaps its associated with this post, as you said you wer moving from Sky to BT?
https://community.bt.com/t5/BT-Infinity-Speed-Connection/quot-Accepting-Orders-quot-but-can-t-order-...
A new order has probably been raised.
You cannot change the name on an account. The original account must be cancelled, and a new one created.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

N95 - Utterly Useless !!!

i have to say i have a love hate relationship with this phone. Some days i love it when parts of it work and hate it when nothing seems to work.
Where to start
GPS . Utterly useless ! I live in London which is flooded with with coverage and it takes at least 7 minutes to get a signal and when it does it get signal it either can keep it or the accuracy is 15 meters. Tracking GPS usage using Nokia Sports Tracker the recorded route is crazy erratic .
Here us an overlay from NST : http://www.5mt.co.uk/n95/images/gps_out.png
Anyone getting any use out of this at all ?
and then that brings me on to what drives me crazy .
Camera !!!
I hear there's mystical green auto-focus "OK" screen when taking photo's . Now i know I'm being sarcastic as I've got some "OK" shots using the phone but anything with colour contrast or light and dark areas the camera just cant focus. This is on long focus landscape shots and buildings it's just awful.
Example :
In Focus : http://farm1.static.flickr.com/244/461790913_e40ee0a4f3_b.jpg
Out of Focus :
http://farm1.static.flickr.com/228/461790441_300f0be793_b.jpg
wouldn't even attempt to take anything that is fast moving
Anyone got any tips or pointers as i very much doubt i have a duff phone. Luckily enough the phone is on 14 return and I'm almost positive right now it'll be going back long before that time.

After some Mountainbike tours with the N95 runing Sports Tracker and a Wintec WBT-100 Data Logger (placed on top of the backpack) for reference my experiance is this:
When used with open slider and good visibility to the sky (e.g. mounted on the bikes handle) the N95 delivers a very good signal, comparable with the WBT-100.
In real life I would not want my expensive and dear N95 on the handle, but in the pocket of my shorts with the slider closed. Like this the qulity of the signal is obviously much worse and the track log in Sportstracker get's very eractic in inaccurate.
The first firmware of the WBT-100 showed the same inaccuracy, specially at low speeds. Wintec fixed this in a later firmware version and their tracking is very accurate now. So I guess Nokia has also room for improvement on the GPS algorithm. The minimum they should do is add a "normalising" or filter function in Sports Tracker. Often it logs big speed and position "jumps" what are just not realistic and the software should remove them.

My company set up a Icloud account under their help desk email but i dont have the password to fix it so i need to be able to change the Icloud apple id to my email address but it wont let me because found my Ipad is turned on and cant change?

My company set up an Icloud apple id under their help desk email by mistake and there isnt a password so how do i change the email address/apple id
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If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.
This is answer is provided from my own database of boilerplate responses and the content was last reviewed and tested on: 2014/05/23

How to Implement BW in IT Service Desk/IT Help Desk /IT Complain Surveillance Dept/IT Customer Support Dept?

Hi
If a organization have 200 to 300 daily complains of there IT equipment/Software/Network e.t.c.
How to Implement BW in IT Service Desk/IT Help Desk /IT Complain Surveillance Dept/IT Customer Support Dept?
Is there any standard DataSources/InfoObjects/DSOs/InfoCubes etc. available in SAP BI Content?

Imran,
The point I think was to ensure that you knew exactly what was required. A customer service desk can have many interpretations from a BI perspective.
You could have :
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2. Analytic views - Utilization of resources , Average call time and trending , customer satisfaction , average wait time
3. Strategic - Call volumes corresponding to campaigns etc , Employee churn and related call times
Based on these you would then have to construct your models which would be populated by data from the MySQL instance for you to report.
Else if you have BWA you could have data discovery instead or if you have HANA - you could do even more and if you have a HANA sidecar - you technically dont need BW. The possibilities are virtually endless - it depends on how you want to drive it and how the end user ( client ) sees value in the same.

How to log in with my old Apple account? I forgot my pass and I did change my apple ID before canceling first?? I am from Croatia so did folow al the discussion and the to resolve the problem but no luck. Can not call from Croatia the Apple help desk

How to log in with my old Apple account? I forgot my pass and I did change my apple ID before canceling first?? I am from Croatia so did folow al the discussion and the to resolve the problem but no luck. Can not call from Croatia the Apple help desk.i did try all the options but I can not find the phone number to call from Croatia,
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The old mail don't accept the new password..
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I realy need help

You can not merge accounts.
Apps are tied to the Apple ID used to download them, you can not transfer them.

My mac mini will not let me log in. it says i can change my login info with my apple id. no good! help desk stumped! Help!

my new Mac Mini will not let me log in. I shut it down while away on vacation and now it will not accept my password. I tried to log in with my apple ID and it still would not accept it. I stumped the apple help desk. Help!

User Password Reset

Not able to find values in LOV of field "Help Desk" of Global contract

Not able to find values in LOV of field "Help Desk" of Global contract defaults.
This value should be coming from resource setup.
Resource is already created.

Issue resolved:
The resource should ahve valid Email id in HR People setup

An error has occurred. Please try again, and if the problem persists, contact your help desk or system administrator. (Error 3000)

Hi,
When i open my Password Reset portal then provide Username credentials in text box and click on next then asked the Securites Question Answers to me,i provide the correct Answers to the securites Question after this password reset portal asked
me New Password and Confirm Password then click on next for resetting the password then gives below Error only for 2 Users. and all other users are working fine.
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Anil Kumar

Anything in the event log?

After updating Firefox to version 12.0, I can no longer get my web-based help desk software to follow hyperlinks.

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Try to disable hardware acceleration in Firefox.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
*https://hacks.mozilla.org/2010/09/hardware-acceleration/
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Allow help desk to manage open files on file server

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The help desk users are not admins on our file server, therefore do not have access to RDP to the file server. I was hoping they could do it from computer management RSAT tools on their local machine. I just don't know how to allow them to do
it.
Thanks
sb

Hello,
Since they are not able to RDP the FS then they should need to access files using shared folders.
For that, you will need to share the root folder where your files are. Please give Full Control permission on it. Here, to manage their permissions, you can grant them what you want using NTFS permissions.
Note that NTFS and Share permissions are combined and the user will be have the minimum of privileges when he access the folder as a share. For that, I recommended using FC permission on the shared folder to avoid additional management tasks.
This
posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
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Help Desk - Project Management Add-on

Background: We currently offer a third party e-commerce solution for our clients called Four51.   Four51 is integrated into our SAPB1 platform.   We provide comprehensive print managment and marketing fulfillment programs for medium and large sized organizations. ( We have 20 associates and about 6MM in sales - size perspective )
1st Problem: In support of about 100 e-commerce sites for our end clients we receive multiple help desk request daily.   We have found the B1 core does not quite fit the need to track help desk service request etc....
2nd Problem: In addition to the help desk service ticket issue....we also have a scheduling requirement for our ebusiness group. Example: we have 4 site builds....I need to be able to track the estimated FTE hours to build 4 sites and then benchmark against project completed and actual FTE hours deployed.
Sought solution:   Is there a SAPB1 Add-on that will handle help desk service request...and project scheduling....integrated of course to my Business Partner data in B1.....and provide reporting etc....
If there is not an Add-on is there a software solution that is recommended.   Any recommendations or information would be very helpful.

The customers might benefit from using salesforce.com and using the netweaver integration which works with 2007 SP1 and 8.8.
Also you can suggest that they use SAP by-design if available in your market as it tends to be a very modular version of All-in-One with some nifty features and lots of flexiblity.

Create a custom MMC snap-in for Help Desk to edit Passwords.

Hi all,
My scenario is similar to the scenario found here: http://social.technet.microsoft.com/Forums/windowsserver/en-US/3f0dbf8e-636b-45fe-93db-f788d5b976fd/allow-help-desk-to-only-reset-user-passwords?forum=winserverManagement.
"I'd like to come up with a way for [Managers] to be able to change someone's password and/or unlock
the user account if applicable. I'm hesitant to add them to the Account Operators built-in group since this would give them the rights to add/remove from groups, create or delete accounts and so much more that doesn't apply to their responsibilities.
A web interface for them to use or something other simple and small would be preferred. I know there
are pricey 3rd-party apps that can compartmentalize system rights for user accounts, but first I'd like to explore simpler options."
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Hi,
Please refer to the following article and check if can help you.
Reset Password Custom Console
à
if I create a MMC snap-in is there a way to deploy it with group policy to the managers
I don’t think that you can achieve the target directly by using group policy. Just another thought, you may create a script to deploy the MMC snap-in. Then add the script
as Logon script in Group policy and
assign user logon scripts to those specific users. Just a thought, thanks for your understanding.
If anything I misunderstand, please don’t hesitate to let me know.
Hope this helps.
Best regards,
Justin Gu

After Firefox 12, some fields in forms in our help desk application do not display correctly. They appear as horizontal scroll fields instead.

We use a Help Desk system at work (BMC Remedy IT Service Management). In version 12 of Firefox, all fields are displayed correctly in the form. However, if I upgrade to any version greater than 12, some of the fields display as horizontal scroll fields (without showing the data in them). As such, I am forced to stay on version 12 for work.

Found this is actually a problem with the BMC Remedy system in use (version 7.1). Here are details if anyone is interested: https://communities.bmc.com/communities/message/256456

Help Desk is utterly, utterly useless!!!!!!!!!!!!!...

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