HELP!!! phone isnt recognized in desktop manager v4.5

it wont do anything. running Windows Vista

Hi and Welcome to the Forums!
Try downloading the latest version -- 4.7 :
http://na.blackberry.com/eng/services/desktop/
Be sure to check the compatibility matrix to be sure your device OS is compatible (it most likely is, but you never know).
Also, you might want to do a clean uninstall first:
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB02206&slic...
And, to re-install, follow these instructions exactly:
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...
And, for Vista, you might want to run EVERYTHING with the "Run As Administrator" option...just right-click on the thing you are going to run and select "Run As Administrator".
Hope that helps!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Curve 8330 is not recognized by Desktop Manager.... Please help.

I brought home my 8330 and downloaded the Desktop manager (v4.7). After many attempts for my phone to show that the USB was staying connected, my Desktop Manager still refuses to recongize that my phone is connected. I am lost as to what to do next. I have had v4.5 and then tried v4.7. Can anyone offer and help/suggestions?
Sprint Curve 8330 v4.3.0.127, Platform 3.1.0.73
Windows Vista
Desktop Manager v4.7
Thanks,
Tim
Message Edited by murf3030 on 01-13-2009 01:55 AM

After opening BlackBerry Desktop Manager and connect your device. In
Desktop Manager click on Option -> Connection Option can you find
your device with PIN no.?
tanzim
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Blackberry Password works for phone but not for Desktop Manager

Hi guys,
I´m a first time user of BB and very pleased with the purchase. I recently setup a password to protect my phone. When it locks I simply type the password and it unlocks. To my surprise when I tryed to sync with the Desktop Manager it asks for the password but when I type it on my laptop it doesn´t recognize it and starts the 1/10, 2/10 tryes screen. The only solution was to remove the password from the device.
Where am I going wrong?
Appreciate any help.
Thanx
Solved!
Go to Solution.

Please be warned that ten incorrect attempts of the password will wipe your device--be careful.
You probably have a common user problem where you "think" you have an uppercase character or number in the password, and you really don't, becase your password is masked by asterisks when you first entered it, and you have continued to enter the password ON your device as you think it is.
Does that make sense? This is a common mistake.
Message Edited by JSanders on 06-07-2009 10:50 PM
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Phone wont connect to Desktop Manager

i have both the latest upgrades of the Desktop Manager and OS on my 8330 curve
when i connect it to my pc via usb in the bottom corner it shows just connecting. it never actually connects
i used windows XP 32bit

Hiya!
Ok so as I am understanding this... your computer is having trouble to connect to the device? Or Does your computer connect to it but DM doesnt connect?
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Curve not recognized by Desktop Manager

I am running Windows XP and using a Curve 8330. I originally installed and was successfully using version 4.7 of Desktop Manager via a USB port. About two weeks ago, when I plugged in the Curve Desktop Manager indicated it wasn't connected. I have searched this site and tried many of the suggested fixes. I've done a hard reset on the device. I have done a clean uninstall of the software numerous times. I've reinstalled version 4.7 and tried connecting wit no success. I've installed version 5.0 and tried connecting with no success.
I've noted that many of the suggestions listed in this forum suggest clicking on various items within Desktop Manager that are non-existant in all versions that I've downloaded and installed.
I would appreciate any and all suggestions. This is maddening!
Solved!
Go to Solution.

Kelbethor,
Could you please provide more detail so I can try your solution?
Valdeck,
I have no idea what BBSAK or JL_Cmdr is/are so I don't know where to go with your comments.
In either case Desktop Manager is still not communicating with the Blackberry. I've done a clean uninstall and reinstalling DM 5.0. I've done a hard reset on the BB and I still can't get it to work.
When I look in Device Manager at "Ports (COM & LPT)" I see "RIM Virtual Serial Port v2 (COM4))" and "RIM Virtual Serial Port v2 (COM5))"
When I look at Universal Serial Bus Controllers I don't see any that appear to be associated with RIM. There are 3 Intel USB Universal Host Controllers, 4 USB Root Hubs, a Generic USB Hub and an Intel 2.0 Enhanced Host Controller.
Any ideas?
Message Edited by skylittle on 10-05-2009 10:48 AM

Desktop manager update and two phones

The wife and I both have8320 Curves. I synced my phone to the desktop manager last year she did not. Today I downloaded an upgrade for the phone software and the desktop manager. Now my phone has the new software and the manager has a new look but how do I get the new version of desktop manger to look and my wife’s phone? To install the upgrade to the phone it has to go through desktop manager but it will only see my phone. How can I change the pin# to the one for her phone?
Anyone?
Thanks for any help
Gary

If all you're looking to do is to upgrade your wife's OS, you can run the Loader application by itself.
Click Start --> Run, and enter this (WITH QUOTES):
"C:\Program Files\Common Files\Research In Motion\AppLoader\Loader.exe"
If you've installed Desktop Manager 4.7 you shouldn't even need to install the OS for the device. The latest version (and possibly 4.6) will retrieve a list of carriers, the devices they support, and the latest OS available from them automatically, and if Loader determines that a newer version is available it will automatically download it and install it.
If you're not using Desktop Manager 4.7 or 4.6, you'll need to either upgrade DM or download and install the OS from the carrier.
Message Edited by JerryD on 03-14-2009 06:58 AM
Jerry

Desktop Manager Not Working After Security Wipe

I had to do a security wipe on my Tour to fix a problem I was having with the Bluetooth on my phone (which surpisingly worked!). However, now when I try to sync my phone with my computer, Desktop Manager has a problem. When the program gets to synching my calendar, Desktop Manager stops working. The screen goes white, and I get a message saying that it has stopped working. I tried clicking the Debug button, but it didn't do or tell me anything. It seems to fail when it gets to item 26 of 191 in my calendar (from the status bar that appears when synching), but I have no idea what that item is. Any ideas as to why this is now happening or how I get figure out what calendar item might be causing the problem? Thanks.

Interesting!
May have to hop on the mobile network if possible.. I'm not sure if you can register over WiFi with you being in a different country, but we can try a few steps.
Register on Network
1. From the device go to Options
2. Select Advanced Options
3. Select Host Routing Table
4. Select menu, then 'Register Now'
Send Service Books
call your carrier and ask them to resend your service books.
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9860 - Error 205 - Wont connect to desktop manager

Hello,
I have a 9860 that froze on me & rebooted, once it got past the black blackberry loading screen, it goes white and says Error 205 Reload Software.. Its on a constant loop of rebooting and this screen. i tried following the instructions giving on blackberry.com/205 however i cannot get my phone connected to the desktop manager. I tried taking this into Sasktel, but the guy behind the computer couldn't do anything with it, i think he was having this same problem because he told me to come home & do it instead. I have been trying to connect them for over an hour & I am getting very frustrated as nothing is working.. please help!

Try using the steps located here:
http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...
In your case, you likely won't be able to back up your data, but if you had BlackBerry Protect up and running, at least some of your data should be safe.
If you can't get the Loader.exe file to connect at the second screen (where your PIN should appear), remove the battery and disconnect the phone from the computer. Then reconnect your phone (without the battery). As soon as your PIN or USB:UNKNOWN pops up in the box, press next. If you miss it, don't worry, just unplug the phone and plug it back in to trigger another reboot. Once you've gotten your computer to catch your phone, you can reinsert the battery and continue with the OS reload process.
I hope this helps get you back up and running!
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If your issue is resolved, don't forget to click the Solution button on the resolution!

Desktop Manager Version for BB 8310 (AT&T)

I have lost the CD that came with my phone to install the Desktop Manager. I currently have a BB 8310 (AT&T). I now how to find the software in the website, however how can I know which software to download according to my phone? Which version should I download? Also, is it recommended to update my phone's software (if there is one)? Thanks@

For Desktop Manager, version 4.6 or 4.7, I recommend withOUt the Media Manager software.
Download Desktop Manager from here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
For your OS, upgrade it if you feel like, are having issues that an OS upgrade would improve, etc. Your personal decision.
Here is a link to the latest OS upgrade and instructions:
http://www.blackberryforums.com/general-8300-series-discussion-curve/159564-latest-os-8310-4-5-0-134...
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Creating backup from PC app just like Desktop Manager does

Is it possible to backup a connected phone from a PC application? Is there any API for that? I don't want to perform sync and write addon for Desktop Manager; I just need to backup phone databases without using Desktop Manager shell.

as far as I know those APIs are not public. You can sign a contract with RIM I guess.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

PC Recognizes phone but Desktop Manager shows disconnected

New laptop running Windows 7 64-bit. Version 6.x of BB Desktop Manager loaded. First time phone is plugged in, it is recognized and Sync for Calendar and Contacts configured and executed successfully. After that, any time the phone is connected to PC, it correctly maps drive to device and I can see the files on the phone from the PC, but Desktop Manager shows disconnected. It shows phone, model, pin, and all the right information, but still shows Disconnected. Sound familiar to anyone? Any help?

Hey cqbush,
Welcome to the BlackBerry® Support Community Forums.
Please review the following article that provides trouble shooting steps to try if the BlackBerry® smartphone is not being detected by the BlackBerry® Desktop Software:
Identifying and troubleshooting issues with the BlackBerry® Desktop Software detecting a USB connected BlackBerry®smartphone
http://btsc.webapps.blackberry.com/btsc/KB00125
Thanks.
-HB
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BB Desktop Manager no longer works with Mac Maverick - Need Help Urgently

I have been a loyal Blackberry user since the Government of Canada officially began using these cell phones. I feel, however, abandoned by Blackberry (they obviously don't believe that it is easier to retain an existing customer than acquire a new one). I'm using a Blackberry Bold (9900) with a Macbook Pro. Everything was fine until I upgraded my Mac operating system to Maverick; my Blackberry Desktop Manager no longer works, so I cannot sync the content (contacts, calendar) of my phone with my Mac, but that's not the worst of it.
I recently had a momentary lapse and exceeded the 10 password attempts to access my phone... this accidentally wiped my phone clean... and because Desktop Manager does not work with Mac, I do not have a way to recover my data. Rogers was of no help and had Blackberry updated its desktop software months ago, as it should have, this issue would have been moot. I do not know how or why, but I was able to recover most of my data, but I'm not sure just how up-to-date tha data is and am still going through it, but I'm having issues with some functionality.
I'm in the US for several months and have suspended my Canadian services. Prior to the wipe, I was able to use wifi on my phone to send and receive emails with no problem. After the wipe, I can't send emails or bbms. I checked my blackberry internet service and all email accounts are good to go. BBMs are another issue. I need help. Suggestions please.

Apple has ceased synchronization with Mavericks. The issue lies with Apple, not with the desktop software. To mitigate the lack of sync capabilities in Mavericks you can sync your contacts and calender on your Mac with the usual suspects (Yahoo, Google). Create a backup (archive) for Contacts and Calender on your Mac first, then create one of those email accouonts that allow syncing. On your 9900 and with BlackBerry provisioning enabled create the new or existing email account. See which email accounts can sync with BB, I know Yahoo is working fine. For Yahoo, get the Yahoo Calender sync (a few bucks one-off payment required), Contacts sync works off the shelf within BB. If you reset the 9900 you should be able to restore all data with BB DTM. Please note that emails you received during the 9900 reset and the date of restore will not be available on the device. You will still not be able to sync contacts/calender over BB DTM. I hope that helps.
BlackBerry Bold 9900, Blackberry Z10 and BlackBerry PlayBook.

Please help me: Failed 8310 OS update to OS 4.5 via Desktop Manager

Hello BB Community,
As of this morning, I can't use my Blackberry curve 8310......for anything.
My problems started just as I was about to do a routine USB cable sync between my BB and Outlook.
I was informed by Desktop Manager v 4.7 that OS 4.5 is available.
I delayed the sync, and start the update process.
Everything............. except my BB restart and data reload.......... completed flawlessly.
Then a message says the update has failed, & the entire thing halts.
So, I wait a while then pull the USB cable & turn off the BB.
Turn on......the result was hourglass & white screen.
Removed & replaced battery....result was hourglass & white screen.
Restarted PC and connected BB...........result was hourglass & white screen & Desktop Manager does not recognise BB Connection, but Windows XP sees BB media minus folders.
Reinstalled Desktop manager....... still not recognising BB USB connection on the main screen.
Even though I have all the information saved in Outlook, I am getting desperate.
QUESTIONS:
Is there anything I can do to get my BB curve 8310 operational again?
Should I consider reloading an OS?
My phone is unlocked, so not sure if trying to download and reinstall an OS will LOCK the phone.
The unit's previous startup screen used to show a T-Mobile image.
Should I download the UK T-Mobile OS upgrade?
Blessed Regards,
2121311berry

Good luck, this will work... I have done it many times.
Be patient with JLCmder. If it does not work at first, keep trying, I have seen it take 20-25 tries before it "connected".
Try it with and without the battery inserted if you must.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4 Display/Scan Bar Code
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Desktop Manager Seeing Phone

Hi,
I just bought an 8320 T-Mobile phone on ebay. I don't have a data plan and hope not to need one. My SIM card works and I'm on WiFi.
I downloaded the desktop manager software to my laptop. But, when I plug my phone into my laptop with the USB, the software doesn't see my phone. I tried "Connection Options" but can't see anything to do that helps. I'd really like to sync my Outlook calendar and contacts to the phone. I know I won't be able to use email and that's fine.
The ebay seller gave me the phone's PIN.
Any help would be appreciated.
Thanks!

Hi and Welcome to the Forums!
Here is the list of troubleshooting KB's...hopefully something will be useful:
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.
Hopefully something there is helpful!
BTW -- when you say the seller gave you their PIN, do you mean to say that they gave you the device password? PIN, in BB-land, is a hardware-level identification...which can be seen on any BB in Options > Status. The device password, on the other hand, is how you protect your personal information from being accessed should your BB be stolen or lost.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Desktop manager and Phone will not connect

Why will my phone not connect to my desktop manager? Please help me?

Are you still experiencing this issue? Have you tried using another USB port or USB cable to connect? If so, try uninstalling and reinstalling Blackberry Desktop Manager for Mac. http://bbry.lv/cjrGPM
Once your BlackBerry connects with the Desktop Manager, you may want to do a clean application load to resolve the issues your device is having. http://bbry.lv/aKuQoN
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

HELP!!! phone isnt recognized in desktop manager v4.5

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