Help! UPS sends my item back to Apple

Hi there!
I am so sorry of this question doesn't belong to this category, but I can't find the right place to post it, and I can't find the solution anywhere...
My dad purchased an iPhone 5s for me. Apparently UPS "tried" 3 times to delivery it (we have only records from only one). Anyway, now the phone is on it's way back to Apple. My question is:
Will we get a refund? Or can we get the item reshipped to us?
Thanks so much! :-)

It has been my experience because of the value of Apple products, it is a good idea to indicate to the Apple order desk when you buy a product, that you won't necessarily be at home when the product is delivered, and ask that the shipper give you their pickup location and hold your package at the pickup location. Alternatively, you could put a note on your door to leave a door tag if you are expecting the package to ask the shipper to leave the pickup location. More often than not, shippers won't deliver it without a signature.
You can also request online when you order from Apple that the product be delivered with no signature required if you feel safe about your neighborhood. Or you can change your shipment address to a friend or family member that would be at home.

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1. Fwd your complaints to Apple, not this forum
2. http://www.apple.com/feedback/iphone.html
3. Have a good day!

Sending an iPod back to Apple?

So I've been thinking about sending my iPod touch 4th generation (on iOS 4.2.1) back to Apple. The sound has some sort of problem--more specifically, the earphone port. When I play a song, it plays only through the speakers, even when a headset is connected. I've determined it isn't the fault of a specific headset, because I have tried several without any success. I've also tried these same headsets on a friend's iPod shuffle and they've all worked. So sending it back for this reason would be viable, right?
However, the screen on my iPod is cracked. In "request online service" Apple states that they can send my device back if they decide that the condition does not match what has been described in the online form. Not only am I only allowed to specify one fault, but the fact that the screen is cracked doesn't seem to be a valid reason, as it does not fall under any of the categories in the dropdowns. So here I'm having a dilemna. I'm not sure whether or not I should send it, if it's only going to get rejected.
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Check this support document for SIM issues http://support.apple.com/kb/TS4148. No one here is Apple, we are users like you. We can only recommend you try Apple again, unless you are close to an Apple store and can make an appointment to go in there.

I Need Help with Sending My Ipod Back!

I need to send my ipod back because I think the headphone connector is broken but I'm confused. When go to the page where you send it back it asks you some questions. At the start it asks you if you need to replace a part or the whole thing...whick should I chose? Also at one part it asks you what's wrong with the ipod. It has a drop down menu and i'm not sure what to put. Also after that it asks you which faulty accessory you have. What happens when you don't have a faulty accessory or you don't know what's wrong with it? What else would a headphone connector be called...sorry i'm really thick

If you have used your iPod with other headphones and it still won't work then you would need the whole iPod replaced.
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btabz

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Help needed! GMail sent items missing from Apple Mail!

I need your help to solve a problem that I've identified recently in Apple Mail with a GMail account:
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Or am I saying something stupid?
No I don't think so. But from what you're saying, the only copies of sent messages on your computer will be what you are sending from the computer. The messages sent from the iPad or website are not stored on the computer. If it were all set as IMAP, they will be available on all devices.
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Changing it to IMAP will make the all sent items available on the server to your computer, website, and other devices. They will always be there as long as you don't delete them from the server. The messages you manually delete will delete them from the server and all devices. If you want a local backup, then copy them to a local folder which will not remove them from the server or move them to a local folder which will delete them from the server.
Auto syncing does not in any way interfere with local folders on the Mac. The only IMAP folders you can sync are the inbox, sent, drafts, and junk. Inbox is the only mailbox that has to be synced (it's done automatically and you can't change it). I also sync the Sent and Trash. I don't sync (store messages on the server) the drafts or junk mailbox.
I don't understand what you mean by not being able to delete messages from the Inbox. I do it all the time. What happens when you delete it depends on your settings in gmail. Gmail has some peculiar settings like having a deleted items folder besides the Trash folder. The default is to delete from inbox, it goes to the deleted items folder. Delete it from there, and it goes to Trash. Delete it from trash to get rid of it. The fact is that the All Mail folder shows the message no matter what folder it in. I have mine set to move it straight to the trash when moved from the last visible IMAP folder. So, when I delete it from Mail's Inbox, it moves it to the trash just as local messages do.
If you plan to do your email from the computer only, then POP is fine. If you plan to use the website and iPad also, then IMAP is the way to go.
That way everything in mail is available no matter where you look at it. The only things you won't see is what you move to local folders.
Seems like you should go to gmail's website and read the help files to become more familiar with it. Also look at all the settings available (expecially the Labels Tab, Accounts tab, and Forwarding Tab. These settings will be what you will use mostly to customize how it works and flows with the Mac. If you're going to use IMAP, you need to understand what they do exactly and what you want them to do for you.
My sole objective: to keep ALL messages in Apple Mail (except those I expressly delete), as well as ALL messages in Google.
IMAP does exactly this for you already. By leaving it on the server, they are on the computer. In Mails preference settings in the Accounts / Advanced Tab, for IMAP accounts keep the setting for storing messages for offline viewing. That way Mail actually does store a copy locally until you delete it from the server. And that will be backed up with your computer backup.
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Welcome to the Apple Community.
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Hi, i got a problem with my earphone.
my left earphone was garbled so i went to this website and ordered new ones for free(I still have warranty). Everything is fine so far, I got the new earphones and they work, but I don't know how to send the broken ones back. Apple said that I would get instructions how to send them back, but i didnt get any, only a letter that I dont have to pay anything because of my warranty.
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Im really mad right now because if I dont get my earphones sent to Apple I have to pay a $29 non-return fee.
Hope somebody can help me.
Marcel
(Sry for my post in the others thread, I didnt know how to open a new thread)

If you need to send them back, there will be shipping label under the one that shipped them to your house. Peel off the top label.
You would use the same carrier.
Everything is already paid for so don't fill out new forms and don't pay anything.
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That's all terrible. Just for clarification, this is a peer to peer forum. I am guessing that you posted this here to have others be aware of this. You most likely won't get a response from a VZW rep here and if you do it may not be fruitful.
I can also tell you that a store rep doesn't have the ability to change the shipping address unless it is done at the time of the order. It is correct that to change the shipping address the tracking number has to be generated and then VZW has to fill out a form with FedEx and that could delay the package by up to 48 hours. I don't know how you received 2 packages BUT when VZW sends a device they make a note of the ESN on your account with the package's tracking number. If, in deed, their records indicate that 2 devices were sent they can easily rectify this situation. How? It is simple.
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If there's an Apple store near you, make an appointment at the genius bar and take it there. You have a 1 year warranty.

Help! UPS sends my item back to Apple

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