Hi. I am trying to buy lives on candy crush.

This is my daughter's iPad my name address and billing information. The credit card I put ponton work so I just try to change it to my debit card which still doesn't work please help

If it's a debit card then I don't think that they are still accepted as a valid payment method - they are not listed on this page and there have been a number of posts recently about them being declined
For the credit card, is it registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is and it's being declined then you could check with the card issuer to see if it's them that are declining it, otherwise you can try contacting iTunes support and see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management

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HT204266 Trying to buy life in candy crush and it says purchase cannot be completed? Fixed credit card info but message keeps coming up

Trying to purchase extra life in candy crush but it says purchase cannot be complete. Fixed credit card info but still dosen't work - now what?

I keep getting 'check Internet connection' getting bit sick of it now ;( sorry cant help

Trying to buy something on candy crush it told me to create a new account on sandbox ,anyone had this

Hi anyone had this before

The Best Alternatives for Security Questions and Rescue Mail
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contact Apple support.
    c. Rescue email address and how to reset Apple ID security questions.

I'm trying to buy lives from game candy crush but I can't do it?

I'm trying to buy lives from game Candy Crush but I can not do it.

What happens when you try ? If you are getting a message to contact iTunes support then you can do so via this page and ask them why the message is appearing (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

TS1702 i used to play games, but when im trying to buy lives using my apple account, it cannot be..

why my account is disabled when i trying to buy live when i using my game?

These are user-to-user forums, we won't know why.
You might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
If it then works on your computer's iTunes but not your iPad / iPhone / iPod Touch then try logging out of your account on the device by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in and see if that 'refreshes' the account on it

HT1491 When I try to download a song from iTunes or try to buy an App, or even purchase an extra set of lives on Candy Crush (!), I get an error message - 'Unknown Error'. Anybody have any ideas?

When I try to download a song from iTunes or try to buy an App, or even purchase an extra set of lives on Candy Crush (!), I get an error message - 'Unknown Error'. Anybody have any ideas?

Try this and see if it helps. Refresh your iTunes account. Sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try to purchase again.

HT4061 I cannot purchase lives for Candy Crush while I am able to buy app .

Why can't I make purchases when playing Candy Crush? I can buy apps from iTunes.
<E-mail Edited by Host>

Are you getting a specific message such as "your purchase could not be completed at this time, contact iTunes Support" or something to that effect? If you are getting that message, then you have to contact iTunes support.
https://getsupport.apple.com/Issues.action

HT1689 I have itune credit, but when i buy stuff on candy crush my card keeps getting charged?

I have itunes credit, but when I try to buy things to extend time on candy crush etc the charges go to credit card. Is there a way to change this?

I had the same error when trying to update my apps on my ipod touch. I tried to input my security code numerous times to no avail. I also made sure my billing address was the same as what my bank had on file. To fix the issue I went into iTunes, logged onto the iTunes store, went to account settings and reviewed my recent purchases. Turned out that I had made a recent purchase and didn't have enough money left on my credit card to pay for it at the time. I paid off the credit card, and then input my security code once more and now it works fine. I've heard that some debit or pay as you go credit cards require a minimum balance, so make sure you have at least that amount in your account.

TS3297 Ive purchased a lot of lives on candy crush and it will not let me purchase anymore how do i fix this issue

Ive purchased a lot of lifes on candy crush back to back and it will not let me purchase anymore, what do I do?

What happens when you try to buy them, does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?

Can't buy moves for candy crush on my iPhone. message says "failed to contact store"

i'm a candy crush closet user on my iPhone 5s. i have played for about 1 1/2 yrs. i no longer get the daily bonus wheel, and would like it back. it just disappeared one day. getting bonuses can help you move on to the next level without a purchase of any kind.
but, worse...i'm stuck on a level (305) and don't have the option of buying more moves. i get a repeated message that says " failed to contact store". i've asked at the genius bar in our local apple store, how i can contact the store, but was told it's the game company's problem and they need an update.
i've read every forum on "king's" website and even emailed them my dilemma only to get a generic response that i should back up my phone before i download ios8.01. but, my problem occurred way before the new iPhone update.
i'm not a Facebook user (some forums say you have to be, and some say you don't), but that shouldn't affect my option of contacting the store. i sure could use your advice and suggestions. it's a love hate thing. i like the game, but am so disgusted with not being able to move to a new level. it's too difficult to get past without the purchasing the extra moves. i know, i might be considered a loser for even wanting to pay for any part of a silly game. still...i want to have the ability if you know how i can do it.
sure hope someone in your vast membership can help me.
kind regards
jane l.

Jane
this really sounds like an App developer issue, but you can try these...
Store Group - Contact Us - Apple Support
iTunes Support - Country Selector
Product Feedback < - really for Apple products
You should mention in your contacts with Apple that the developer is only responsive with a auto-generated reply email and has not followed up.
I have asked the Hosts to put this in the iPhone forum for a more targeted response. Know that that forum is likely inundated with iOS8x issues, so no promises.
best luck
CCC

HT4009 Buying extras on candy crush.

Since buying my iPad mini, I can buy apps, music etc but it won't allow me to buy 'extras' in the game Candy Crush. I have synced with iTunes and I don't seem to have a problem with anything else. A message appears saying contact apple support if I try, any ideas..

If you are getting a message to contact iTunes support then that is what you need to do (we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS1702 Has any one had trouble getting or giving lives in candy crush...I keep getting a message that says an error has occurred, please try later. This has been going on for two days! Can't move cause I need to be unlocked, can't ask friends because of

Keep getting message"error has occurred, please try again later". When i try to send lives or ask friends for lives. Can't play cause I need to be unlocked. Help!

Simple...
http://www.apple.com/uk/support/mac/app-store/contact/

I am trying to find the app candy crush which i can get on my iPhone and iPad what am i doing wrong??

please help as cant find the app candy crush on my macbook pro,but ok on iphone, ipad.

Did you download the "OS" version? How & where did you search? Use Sherlock or a 3rd party search software?
Check inside your Download folder as well as your Applications folder if you have not already done so.

HT4009 Hi,i am not a happy person writing this because i have been facing alot of difficulties in trying to purchase an in-app purchase in fifa 14. Each time i tried to buy or purchase the premium pack am been referred to apple support website, please why

Am having difficulties in buying a premium pack in fifa 14 in-app purchase. When ever i try to purchase i refers be to itunes support website. Pls kindly help me out

This is typically if you have a lot of (or high priced) in app purchases. Contacting the iTunes store, they can reactivate your account. I believe they temporarily deactivate the account in case someone is making purchases on the account as a protective measure. I'm sure you have seen the horror stories about "little Johnny" buying lives in Candy Crush to the tune of a thousand dollars?
Credit card companies do the same thing, like if your purchasing pattern changes, they may require you contact them before they will allow additional charges on your account. So, I think it is for your protection.
HTH

HT4009 Candy Crush "Lives" for 0.99 and my credit card bill says $6.93.

I purchased "lives" in candy crush for 0.99 and my credit card bill says $6.93. Is my credit card adding the extra $$ or is Candy Crush?

If you are in the US then you would also need to add on your state's sales tax, so the actul charge might be a little bit over $0.99. You haven't bought anything else and the charges have been combined on your credit card bill ? If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Hi. I am trying to buy lives on candy crush.

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