Hi I have a message saying a file on my accounts progaramme is damaged and cannot be opened. It says use the Recover command to recover file. How do I do this please.

Hi I have a Macbook. Yesterday and quite often it freezes and runs really slow. But I was working on my accounts programme and it froze and now that file won't open. It says to do the recover command on the file, but not sure how to do it!
Version is Yosemite 10.10.1 Macbook 13inch late 2009. my accounts programme is Instant Admin. Please help.

Hi pennsmith67. You have the program Instant Admin and it wants you to do a recover. You would have to open the program or the installer to see how to do this. You might have to reinstall it. As far as Yosemite being slow, one thing you could do is add more ram. You can run as much as 8Gig's of ram with your Macbook. as to running slow read this. http://support.apple.com/kb/PH19031

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I am unable to open a project that I have worked on and saved. I get an error message that the file is damaged and cannot be opened.

I am unable to open a project that I have worked on and saved. I get an error message that the file is damaged and cannot be opened.

Leslie Tanaka
Travel and detours have kept me from following up sooner. If the problem that you wrote about still persists.....
Let us go back over that Adobe document regarding troubleshooting damaged projects.
3. Delete the Application Preferences
Where you able to follow that path and delete the Adobe Premiere Elements Prefs file at the end of the path? And, after you did, did the saved/closed programs still refuse to open? If you could not carry out this procedure, what were the limiting factors that kept you from do
7. Test to see if individual media files are causing the problem.
That is an important one. How far did you get into following the instructions given in the document? If you could not complete the test, what was the major block that prevented you from doing so?
I want to make sure that we have gone through everything in that document and ruled all factors there in or out. If it was a matter of you not understanding the instructions, I am hoping that the above will channel you questions to me so that I can clarify anything that you did not understand in the Adobe document instructions.
I do not recall if I asked previously. Even if you cannot open all your saved/closed projects, can you still open a new project and save/close it? Maybe even reopen it?
Please review and consider.
Thank you.
ATR

Cannot "print" a window as pdf then read it in Adobe Reader; Adobe says the file is damaged and cannot be opened.

Running Firefox 4.0 on an Intel Mac OS 10.5.8. Same problem with Firefox 3.6.16. You can save a Firefox window as a pdf file by using the File dropdown menu and selecting Print. Under Print, you can select PDF, then Save as PDF or Save as Adobe PDF. Firefox will save the file. If you try to open the file you get an error message that the file is damaged and cannot be opened. I did not have this problem in Safari; I followed the same procedures and the pdf file opened fine in Adobe Reader. Why is Reader rejecting the pdf file produced by Firefox when it did not reject the pdf file produce by Safari?

If anyone is reading this still looking for what caused the issue and how to fix it here is what I discovered.
The antivirus program our company uses, Bitdefender Antivirus Plus, was causing some of the PDF files not to open. After troubleshooting the different modules and settings the culprit was..
Scan SSL in Privacy Control Settings. Turning it OFF solved the problem and all the PDF files that previously would not open now open just fine. This issue has been sent to Bitdefender for them to review. If you use a different antivirus program and are having this issue try locating the Scan SSL setting and see if turning it off solves the problem.

I have recently updated the operating system on my iPad. Now my alarm is silent and my FaceTime doesn't ring aloud when a call comes in. How do I fix this please?

I have recently updated the operating system on my iPad. Now my alarm is silent and my FaceTime doesn't ring aloud when a call comes in. How do I fix this please?

Do you see a half moon icon in the upper right corner of the screen? If so, you have Do Not Disturb enabled. Settings>Do Not Disturb. Turn it off.
Or do you have system sounds muted?
System sounds can be muted and controlled two different ways. The screen lock rotation can be controlled in the same manner as well.
Settings>General>Use Side Switch to: Mute System sounds. If this option is selected, the switch on the side of the iPad above the volume rocker will mute system sounds.
If you choose Lock Screen Rotation, then the switch locks the screen. If the screen is locked, you will see a lock icon in the upper right corner next to the battery indicator gauge.
If you have the side switch set to lock screen rotation then the system sound control is in the control center. Swipe up from the bottom of the screen to get to control center. Tap on the bell icon and system sounds will return.
If you have the side switch set to mute system sounds, then the screen lock can be accessed in the same manner as described above.
This support article from Apple explains how the side switch works.
About the iPad Side Switch - Apple Support

HT204088 Every time I try to look at my purchase history on my account, I keep getting a message saying that my session has timed out. How do I correct this?

Every time I try to look at my purchase history on my account, I keep getting a message saying that my session has timed out. How do I fix this problem?

Same thing happens to me as well. Might be a community wide problem, I tried entering my information on multiple devices and it doesn't wanna work, it gives me the same error when trying to purchase it's a good day to die hard

This adobe Muse site file is damaged and cannot be opened.

This is a nightmare. I finished this website, went to go and update and got the message that the site file is damaged and cannot be opened. Are you serious? What can be done to get the file back, and how can this be prevented from happening again? I may have to completely toss out Adobe Muse because this is not good. Please help.

Please send us the .muse file and the MuseLog.txt file from your Documents folder to [email protected] along with a link to this thread. If the files are larger than 20Mb you can use a service like Adobe SendNow, Dropbox, WeTransfer, etc. (If you use a service, please include your return e-mail address in the body of the message, since not all services include it in the sharing invite they send.) Thanks.
Was the file stored in a synchronized folder (i.e. Dropbox, Creative Cloud Files folder, etc.)?

This Adobe Muse site file is damaged and cannot be open.

Hi all,
While making some edits to my muse site, my mac froze, and I waited for about 10 mins and it was still frozen--so I forced restarted my computer. Upon re-opening the file, I received the message "This Adobe Muse site file is damaged and cannot be open." I was wondering if there is any way to recover the file. I have a very recent HTML export of the site, is there a way to re-import that into a muse file? Or perhaps the file is somehow able to recover? I'm on an iMac that was just bought. It's pretty frustrating because my last backup was from two weeks ago and there have been major updates to the design of the site. At the very least, I have the latest export to copy the layout from, but my site is 50+ pages. Thanks in advance for any help.
-Jack

I don't have good news. The file is truncated. It's shorter than it should be and the missing information isn't something I can manufacture.
From your description of events and looking at the information in your log file we believe you hit a rather obscure weakness in the Mac OS, or perhaps Mac hardware or the hard drives/controllers used. When an application writes to a file and requests the file be flushed to the physical media, two things occur. The first is the data is written to the physical media and the second is a table on contents on the media is updated to indicate the new length of the file. In this case it appears the Save completed successfully as far as Muse could tell (the success is reported in the log), but what probably occurred is either a very low-level OS crash and/or your restart of the computer occurred before the length of the file was updated in the table of contents.
Unfortunately, after some time spent searching online, it doesn't appear as though there are any Mac OSX tools that will re-extend a file without altering the bytes in the newly extended area. Or at least I couldn't find any (and it makes sense for security reasons that the old data wouldn't be there when the file was re-extended). Even if there is such a tool, it's very likely other activity on your machine since the restart has already overwritten those bytes with some other file, so the missing part of the file is now gone.
I'm sorry, but I'm not aware of any way to recover or repair your file.

Muse file is damaged and cannot be opened...Urgent support needd...loss of 40 hrs work

I had worked on Muse file for over 40 hrs...Now I cannot open the file.
It says the file is damaged and cannot be openned.
Urgent support needed!!!!!!!!!!!!!!!!!!

Jennifer, thank you for sending the two files. They've created more questions than answers.
Neither file shows any signs of the type of damage that occurs when a drive is removed without being ejected. I feel quite confident that's not the cause in this case.
Unfortunately the nature of the damage is such that to understand it I'm going to have to spend a significant amount of time developing some custom foreinsics tools. At least a few days of focused development. Unfortunately at the moment I have a few high priority deadlines looming along with an approaching vacation, so it's going to be at least a couple weeks before I'm going to make any progress on that.
Without the results of those foreinsics but from what I've seen in the file the most likely cause is one of two things:
1) Faulty hardware; or
2) A bug in Muse.
Neither of those is likely, but those are the two most likely causes I can theorize.
Faulty Hardware
From my experience on InDesign and now Muse I've come to realize hard drives fail far more frequently than most people realize. The fact that .muse (and InDesign) files are large means they cover more area on your hard drive and thus are more likely to be the first to encounter issues caused by a failing drive. The Muse file format is a database (as is InDesign's) that contains many many cross linked objects. If you save a large text file and one byte is scrambled the result is a misspelling in your text file and the word processor opens and displays the file fine. When one byte in a large image is scrambled odds are a single pixel will appear as the wrong color or transparency in your image editor. When a single byte in a database file is scrambled, it can break the interrelationship between objects and result in an unintelligible file to the application attempting to read it.
I recommend you run Disk Utility and any other hard drive verification software you might have to help rule out failing hardware.
A Bug In Muse
This is the one I'll lose sleep over until I find time to do the forensics, assuming the forensics turn up something fairly conclusive. If the cause is a bug in Muse, it's going to have to be something very obscure that for whatever reason is radically more likely to occur on your computer or with your specific usage pattern of Muse, since it's exceptionally rare for someone to reach this error and not have a file with obvious signs of hardware failure, drive removal without ejection, folder sync software issues or multiple users simultaneously editing a file on a server.

The muse file is damaged and cannot be opened

Help! I just completed my website for a company and was planning to publish it today but when i opened the file it states " the muse file is damaged and cannot be opened": What can i do now?

Nope, it is not synchronized to any online software. I merely made 2 copies, one in a hard disk, another in another computer. which cant be loaded either
Date: Tue, 4 Jun 2013 22:45:25 -0700
From: [email protected]
To: [email protected]
Subject: the muse file is damaged and cannot be opened
    Re: the muse file is damaged and cannot be opened
    created by Zak Williamson (Adobe) in Help with using Adobe Muse - View the full discussion
Was this file stored in a folder synchronized by Dropbox or any other folder synchronization software?
     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5380462#5380462
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Everytime I try to open my project, it says it is damaged and cannot be opened? Why? How can this be fixed?

Everytime I try to open my project, it says it is damaged and cannot be opened? Why? How can this be fixed?

emerickd
Wonderful news. Congratulations on your success. Great job.
You wrote
Wonder why the auto-saves were kind of all over the place as far as their numbers and my progress? Oh well!!
A few years ago I looked at the ordering of those AutoSaves, but could not find the thread. So, I decided to look at Premiere Elements
13/13.1 ordering of the AutoSaves.
My Edit Menu/Preferences/AutoSave settings were the following to speed things up
Automatically save every minute(s) = 1
Maximum Project Versions = 5
In the Adobe Premiere Elements AutoSave Folder were:
My new video project-1.prel (first and the oldest)
My new video project-2.prel
My new video project-3.prel
My new video project-4.prel
My new video project-5.prel (last and the newest)
I am OK with the first 5 with the maximum project versions = 5, but.....
Since I have set for only 5 versions, where do the subsequent versions go every 1 minute since you continue to
see only the above file names in the Adobe Premiere Elements AutoSave Folder.
My new video project-1.prel
is now the 6th AutoSave and replaces the original first AutoSave.
My new video project-2 prel
is now the 7th AutoSave and replaces the original second Auto Save.
Since I did 7 AutoSaves, this is the last and the newest.
My new video project-3.prel is still the original third AutoSave.
My new video project-4.prel is still the original fourth AutoSave.
My new video project-5.prel is still the original fifth AutoSave.
So, after the generation of the 10 th AutoSave, all the original 5 AutoSave would be gone,
and the My new video project-5.prel would then again become the last and the newest)
As for the question about
Can I re-save this auto-save under a different name?
Yes, but review the Edit Menu/Preferences/Scratch Disks for the locations of the scratch disc. If same as
project, then those scratch disc will end up in the folder with the AutoSave which has become your project.prel.
A battery failure was at the core of this situation. So you should be OK moving forward.
Best wishes
ATR

With Firefox open an update window came up; I clicked on Restart Later. When I later clicked on Firefox icon, a message brefly appeared "Firefox is damaged and cannot be opened" and the icon changed to a generic one with the "Do Not" slash across it.

With Firefox open an update window came up; I clicked on Restart Later. When I later clicked on Firefox icon, a message briefly appeared "Firefox is damaged and cannot be opened" and the icon changed to a generic one with the "Do Not" slash across it.

Many Thanks, Kurt.
I knew I'd seen the solution you've provided somewhere - either in MacWorld or MacFormat - but couldn't remember the Gatekeeper bit!
I shall save it somewhere VERY safe now in case this happens again …
You have made an old man very happy and saved me from worrying that senile decay had suddenly set in. (I was 70 last week so you might understand the situation from that.)
Best wishes
OllyanDinah

"project appears to be damaged and cannot be opened" message

What is causing my recent projects to not re-open? And what causes this "project appears to be damaged and cannot be opened" issue?

pamelaproof
Just saw your thread and thought that I would contribute these comments....
a. As asked by SG, what version of Premiere Elements are you using and on what computer operating system is it running?
b. I am jumping ahead of the classical questions on your source media, project settings, computer environment and the like to cut to the damaged project aspects of issues. In that regard have you read the Adobe Tech Note that addresses troubleshooting suspected damaged projects?
http://helpx.adobe.com/premiere-elements/kb/troubleshoot-damaged-projects-premiere-element s.html
c. But you cannot escape the answers being in the details. Best not to take anything for granted by the person asking the question nor the person asking the questions. SG started off with some important questions. I do not see answers to those questions yet in order for him and others to sort through to an answer for you. Please answer his questions before mine so that we can rule factors in or out as asked.
Thanks.
ATR

Before lollypop upgrade I could transfer files from LGg3 to computer using the LG supplied USB cord. How do I fix this bug?

Before lollypop upgrade I could transfer files from LGg3 to computer using the LG supplied USB cord. How do I fix this bug?

Is the G3 not recognized by the PC? Or is it recognized and you don't see the ext SD card? Are you able to use the Wireless Storage feature to transfer? Do you have updated USB drivers from the LG support site?

When I try to open a file with adobe Bridge it will say that the parent application is not active, how can I fix this??

When I try to open a file with Bridge the following message appears:
I already re-installed PS CC and I can open the files trough Photoshop CC but not through bridge.Any advice please??

BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
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Thanks!

Renewed my monthly plan , downloaded creative cloud desktop app on new laptop, go to apps, but i dont have an option to install photoshop, I have it installed on two other laptops but both laptops were damaged and i cant access them to delete the installe

hello, i ordered photoshop on creative cloud in August 2014 on a monthly plan, had no problems installing and using etc, until both mine and my girlfriends laptops were damaged. I then stopped paying my monthly plan. and PS was deactivated. I recently got a new laptop which im using currently, it is an aspire one with windows 7. I paid my debt to adobe to reactivate, Creative Cloud Photography plan (one-year) . I then downloaded creative cloud and logged in as usual, i go to the apps page to install PS but it only has an option that says TRY. i looked into the problem and found that with my account i can only have PS installed on two devices, and the only two solutions i saw was to uninstall on the other devices and then re install. This is my problem, my girlfriend chucked her laptop straight in the bin whilst I have mine in the cupboard in pieces not working. or the other option was to open a new account with adobe. I dont really want to follow that option as I have just paid my debt and subscription for the next month and i dont want to change my email address associated with the adobe account. Any advice or solutions will be appreciated, thank you.

The purchase is active now, we have recieved the payment. You have one activation left.
Current Plan:
Creative Cloud Photography plan (one-year)
Account Activated:
20-Aug-2014
Since there is no billing issue, please try to install & activate the CC, in case of any issue contact Adobe Support via Contact Customer Care
Regards
Rajshree

Hi I have a message saying a file on my accounts progaramme is damaged and cannot be opened. It says use the Recover command to recover file. How do I do this please.

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