Home hub 3 orange power light and speed problem

Hi, I have posted this again as I think I posted in the wrong place last time being new to the site!
Hi, I have a Home Hub 3 Version A. Orange power light constantly on.
I came across this site while looking for answers and quickly registered to post this.
I have tried all suggestions including a neighbours power supply (Version A as well) to no avail.
Background to help with replies.
I have been had option 3 since 2003.
In that time I have had
H H 1 (failed)
H H 1 replacement (failed)
Netgear – weak wireless and does not like Vodafone suresignal
H H 2 constant dropouts
Back to Netgear
H H 3 Version A lasted 24hrs
Back to Netgear.
For the last 5 months we have been having line problems, regular dropouts.
BT Openreach have been out 4 times, changed virtually everything and traced line back to Exchange.
The last engineers conclusion was line at my home is capable of 12meg and was being throttled as he called it to around 6meg.
He suggested trying a H H 3 and contacting BT for line to be opened up.
For two reasons.
With a faster speed line fault would be easier to locate.
Line was capable of so much more.
Several LONG calls to BT answering all the format questions first, (to be fair 0800 so no cost) each time first being told my speed was within contract stated speeds, then after my explanation regarding BT Openreach engineers views I was told an engineer would be contacted to improve line speed.
Needless to say nothing happened.
The frustrating point being each new call generated the same response – NOTHING on their system to show a previous call had been made by me.
Hence the reason for this post.
I feel the helpline, whilst free, achieves nothing except a long time on the phone answering repetitive questions answered before.
I am loathe to phone again as I will undoubtedly be told there is no record of any previous calls or action and I want to resolve the H H 3 Version A problem so it can be used.
Any help appreciated

Hi John46 and thanks for the reply.
Can't try H H 3 it is dead.
i saw somewhere on the forums when i first found you about a route that simplifies action from BT.
Have looked since and cannot locate it.
Do you know where it is?
With the Netgear which I have no option but to use,
ADSL on reports
Multiplex VC-BASED
VPI 0
VCI 38
Speedtester result............
1. Best Effort Test: -provides background information.
Download Speed
6667 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 6667 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7170 Kbps
2. Upstream Test: -provides background information.
Upload Speed
367 Kbps
0 Kbps
448 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 367 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps
Wall socket - tested by engineer and renewed AND RF filter fiited, just 'incase'.
Noise test also done.
Thank you for pointing me to the test, even if I had a game with Java before I could use it (New PC)!
As I read the results I am under 8meg. Openreach engineer said line was being 'throttled' as it was capable of circa 12meg this distance from the exchange. I am meant to be on 20meg contract.
Chhers,
I will watch out for a reply.
Any pointers on the H H 3 complaint route would be appreciated, i am begining to think I imagined it!!!
ps Where is the rating star? I can't see it here ?

Similar Messages

The Flashing Orange Power Light Of Doom! [HH3]

I've had no internet service for a week now, on Infinity 2 with HH3.
All lights on the white modem are green, the hub won't even start, just goes to a steady orange, then after about 15 seconds, a continuously flashing orange power light, and stays there. The other lights are dark. Power cycle doesn't work, holding down the reset button doesn't even reset it.
After lengthy "troubleshooting" on the phone with India, I received a replacement HH3 yesterday, plugged it all in and got all blue lights for all of 3 seconds and then - wham - reset to flashing orange light, which now stays there no matter what I do. The issue was escalated to "Tier 1 support" by India yesterday, but heard nothing.
No service problems reported in my area according to the BT website, but India seemed adamant that it was a network issue (after being adamant that it was a faulty hub earlier in the week...).
This is getting very frustrating now, anyone have any idea what could be causing this ??! I really just want an engineer to come out but India wouldn't arrange that.

It should be quite easy to prove by bypassing the hub and connecting the modem to the PC, then setting up a broadband PPPOE connection.
Here's some instructions provided by Rygg
try a direct connection to the modem. This will rule out your homehub and internal wiring as the fault.
1: Remove the homehub from the modem
2: Connect your pc/laptop into the modem using LAN1 port
3: Open network and sharing centre on windows and click set up a new connection or network
4: Connect to the Internet (the top option) then click make a new connection Broadband PPPoE
5: Username [email protected] and the password as anything you want
6: connect, if it cannot connect, just keep pressing try again if this happens and it will eventually connect.
If you found this post helpful, please click on the star on the left
If not, I'll try again

Broadband connection and speed problems

Hi,
On Wednesday morning my broadband connection went down and could not reconnect from 600am til 700pm. It did manage to get a connection to stay up at around 900pm, but since then the connection has dropped about four times a day.
I have checked my equipment, wiring etc, connected directly to the test socket, using a new ADSL microfilter etc etc. I have also checked for known problems in my area and have done some quiet call tests(17070).
There are apparently no problems in my area, but a couple of the quiet call tests were crackly.
Since last night (Friday) at around 900pm the connection has managed to stay up but my connection speeds, both up and down are much much lower than they used to be.
Since Wednesday night I have performed some BT speedtests.
D/L Profile for my line is - 17.64 Mbps, but actual speed currently varies between around 8 and 11 Mbps.
U/L Profile for my line is - 0.83 Mbps, but speed currenty varies between 0.01 and 0.3 Mbps.
Before Wednesday, my download speeds were typically 16-17Mbps and upload speeds were typically 0.8Mbps.
With very little variation.
I have included some stats from my BT HH3...
Wednesday nights ADSL Line status, after I managed to get a connection to stay up. below;
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 0 days, 04:59:49
Downstream: 18.65 Mbps
Upstream: 443.9 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Fast
Noise margin (Down/Up): 4.9 dB / 26.4 dB
Line attenuation (Down/Up): 11.1 dB / 5.3 dB
Output power (Down/Up): 20.1 dBm / 12.9 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 758 / 36
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 23957 / 6
Error Seconds (Local/Remote): 300 / 4
Current ADSL line status. After the line being up for 17 hours below;
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 0 days, 17:17:36
Downstream: 19.52 Mbps
Upstream: 443.9 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Fast
Noise margin (Down/Up): 3.2 dB / 28.1 dB
Line attenuation (Down/Up): 11.0 dB / 5.2 dB
Output power (Down/Up): 20.2 dBm / 12.2 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 133 / 36
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 636 / 9
Error Seconds (Local/Remote): 117 / 4
One thing that stands out is the Noise Margin of 4.9dB and now 3.2dB. I gather that these values are on the low side. Is 3.2dB acceptable?
I assume my line attenuation values are low as I live very close to my local exchange. I assume that these values are good.
There are some CRC HEC and Error Seconds values. I must admit that I dont fully understand these but I assume these are not good.
One other thing worth mentioning is that the phone cable to my property comes along my front wall over from a neighbouring property. Whilst checking this cable this morning in the daylight, I have noticed that someone, most probably my neighbour, has pulled the cable way from its fixing on the wall in order to put a fence post up on the wall.
The fence post has been there for a few months, with no apparent affect ro my phone and broadband, but I'm concerned that this could have damaged the cable, splitting the shielding or breaking a wire in the cable, or perhaps loosened the connectors to the juntion box it is connected to on the neighbours wall.
Could damage to the cable be the cause of my connection and speed problems?
Also, is it possible that my BTHH3 is faulty?
Any advice would be very welcome.
Thanks
Solved!
Go to Solution.

A little more information.
I have noticed that on a number of occasions when making or receiving voice calls, the broadband connection completely drops. It doesnt happen on all calls, and doesnt seem to happen when just going 'offhook' and listening to a dialling tone.
There is a definite crackle and hiss on most of the voice calls. But only seems to be audible on the home phone.
After a little browsing, I came upon a logging program "Routerstatshub". When I leave this running it logs changes to ADSL stats.
Looking at the logs, I've noticed that when making voice calls, the upstream noise margin always seems to drop considerably, sometimes down to 0dB.
On some calls, both upstream and downstream noise margin drop to 0dB and the broadband connection drops.
I have also noticed that upstream line attenuation increases from around 5dB to around 28dB every hour or so. This doesnt appear to coincide with the voice calls.
CRC and HEC error increase dramatically at the same time as the noise margin changes. HEC goes up by 10s of thousands.
I'm still directly connected into the mastersocket with a new microfilter and no extension cable.
By the way, my connection speeds went down to an all time low yesterday , 1.7Mbps down.
I have now replaced my DECT phone with a corded phone and will make some more voice calls to see if that makes any difference.
Any ideas about what the problem could be would be greatly appreciated.

Hi i have a dv2000 and the power light and harddrive light have stopped working evrything else is ok

hi my hp dv2000 power light and hard drive light stopped working.
everything else is running well, any body got any idea,s running windows ultimate 7

Please identify your notebook/pc .
Look at the base/rear/side of the notebook/pc at the barcoded sticker.
Post items numbered 1 and 2 on the following example of an HP notebook's barcodedimage. Your barcode may be slightly different but will still have the important imformation needed for us to help you.
###Do not post the serial number as it is personal information.###
Post the installed operating system version ( and whether it is 32 or 64-bit ) and whether the CPU is an AMD or Intel product
Not posting all of the information as requested will delay our responses and slow troubleshooting of the issue that led you to author a thread.
Is your notebook/PC still within its warranty period?
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Java Audio Metronome | Timing and Speed Problems

Hi all,
I’m starting to work on a music/metronome application in Java and I’m running into some problems with the timing and speed.
For testing purposes I’m trying to play two sine wave tones at the same time at regular intervals, but instead they play in sync for a few beats and then slightly out of sync for a few beats and then back in sync again for a few beats.
From researching good metronome programming, I found that Thread.sleep() is horrible for timing, so I completely avoided that and went with checking System.nanoTime() to determine when the sounds should play.
I’m using AudioSystem’s SourceDataLine for my audio player and I’m using a thread for each tone that constantly polls System.nanoTime() in order to determine when the sound should play. I create a new SourceDataLine and delete the previous one each time a sound plays, because the volume fluctuates if I leave the line open and keep playing sounds on the same line. I create the player before polling nanoTime() so that the player is already created and all it has to do is play the sound when it is time.
In theory this seemed like a good method for getting each sound to play on time, but it’s not working correctly.
At the moment this is just a simple test in Java, but my goal is to create my app on mobile devices (Android, iOS, Windows Phone, etc)...however my current method isn’t even keeping perfect time on a PC, so I’m worried that certain mobile devices with limited resources will have even more timing problems. I will also be adding more sounds to it to create more complex rhythms, so it needs to be able to handle multiple sounds going simultaneously without sounds lagging.
Another problem I’m having is that the max tempo is controlled by the length of the tone since the tones don’t overlap each other. I tried adding additional threads so that every tone that played would get its own thread...but that really screwed up the timing, so I took it out. I would like to have a way to overlap the previous sound to allow for much higher tempos.
I posted this question on StackOverflow where I got one reply and my response back explains why I went this direction instead of preloading a larger buffer (which is what they recommended). In short, I did try the buffer method first, but I want to also update a “beat counter” visual display and there was no way to know when the hardware was actually playing the sounds from the buffer. I mentioned that on StackOverflow and I also asked a couple more questions regarding the buffer method, but I haven’t received any more responses.
http://stackoverflow.com/questions/24110247/java-audio-metronome-timing-and-speed-problems
Any help getting these timing and speed issues straightened out would be greatly appreciated! Thanks.
Here is my code...
SoundTest.java
import java.awt.*;
import java.awt.event.*;
import javax.swing.*;
import javax.swing.event.*;
import java.io.*;
import javax.sound.sampled.*;
public class SoundTest implements ActionListener {
    static SoundTest soundTest;
    // ENABLE/DISABLE SOUNDS
    boolean playSound1 = true;
    boolean playSound2 = true;
    JFrame mainFrame;
    JPanel mainContent;
    JPanel center;
    JButton buttonPlay;
    int sampleRate = 44100;
    long startTime;
    SourceDataLine line = null;
    int tickLength;
    boolean playing = false;
    SoundElement sound01;
    SoundElement sound02;
    public static void main (String[] args) {
        soundTest = new SoundTest();
        SwingUtilities.invokeLater(new Runnable() { public void run() {
            soundTest.gui_CreateAndShow();
    public void gui_CreateAndShow() {
        gui_FrameAndContentPanel();
        gui_AddContent();
    public void gui_FrameAndContentPanel() {
        mainContent = new JPanel();
        mainContent.setLayout(new BorderLayout());
        mainContent.setPreferredSize(new Dimension(500,500));
        mainContent.setOpaque(true);
        mainFrame = new JFrame("Sound Test");
        mainFrame.setContentPane(mainContent);
        mainFrame.setDefaultCloseOperation(JFrame.EXIT_ON_CLOSE);
        mainFrame.pack();
        mainFrame.setVisible(true);
    public void gui_AddContent() {
        JPanel center = new JPanel();
        center.setOpaque(true);
        buttonPlay = new JButton("PLAY / STOP");
        buttonPlay.setActionCommand("play");
        buttonPlay.addActionListener(this);
        buttonPlay.setPreferredSize(new Dimension(200, 50));
        center.add(buttonPlay);
        mainContent.add(center, BorderLayout.CENTER);
    public void actionPerformed(ActionEvent e) {
        if (!playing) {
            playing = true;
            if (playSound1)
                sound01 = new SoundElement(this, "Sound1", 800, 1);
            if (playSound2)
                sound02 = new SoundElement(this, "Sound2", 1200, 1);
            startTime = System.nanoTime();
            if (playSound1)
                new Thread(sound01).start();
            if (playSound2)
                new Thread(sound02).start();
        else {
            playing = false;
SoundElement.java
import java.io.*;
import javax.sound.sampled.*;
public class SoundElement implements Runnable {
    SoundTest soundTest;
    // TEMPO CHANGE
    // 750000000=80bpm | 300000000=200bpm | 200000000=300bpm
    long nsDelay = 750000000;
    long before;
    long after;
    long diff;
    String name="";
    int clickLength = 4100;
    byte[] audioFile;
    double clickFrequency;
    double subdivision;
    SourceDataLine line = null;
    long audioFilePlay;
    public SoundElement(SoundTest soundTestIn, String nameIn, double clickFrequencyIn, double subdivisionIn){
        soundTest = soundTestIn;
        name = nameIn;
        clickFrequency = clickFrequencyIn;
        subdivision = subdivisionIn;
        generateAudioFile();
    public void generateAudioFile(){
        audioFile = new byte[clickLength * 2];
        double temp;
        short maxSample;
        int p=0;
        for (int i = 0; i < audioFile.length;){
            temp = Math.sin(2 * Math.PI * p++ / (soundTest.sampleRate/clickFrequency));
            maxSample = (short) (temp * Short.MAX_VALUE);
            audioFile[i++] = (byte) (maxSample & 0x00ff);
            audioFile[i++] = (byte) ((maxSample & 0xff00) >>> 8);
    public void run() {
        createPlayer();
        audioFilePlay = soundTest.startTime + nsDelay;
        while (soundTest.playing){
            if (System.nanoTime() >= audioFilePlay){
                play();
                destroyPlayer();
                createPlayer();
                audioFilePlay += nsDelay;
        try { destroyPlayer(); } catch (Exception e) { }
    public void createPlayer(){
        AudioFormat af = new AudioFormat(soundTest.sampleRate, 16, 1, true, false);
        try {
            line = AudioSystem.getSourceDataLine(af);
            line.open(af);
            line.start();
        catch (Exception ex) { ex.printStackTrace(); }
    public void play(){
        line.write(audioFile, 0, audioFile.length);
    public void destroyPlayer(){
        line.drain();
        line.close();

Thanks but you have never posted reply s0lutions before ?? And F 4 is definitely not 10 times faster as stated before I upgraded !!

What's causing these power-up and login problems?

I recently switched from Tiger to Leopard (installed by the repairers) and have encountered some power-up and login problems. Basically, my set up is that the computer automatically logs into a non-admin account, launches a Safari page, and then that's it - after checking the webpage, I logout of that account, into my main account, and work from there.
In Tiger :
A few times quite recently the computer would freeze, either while Safari was launching / opening the webpage, or when I tried to logout. Force Quit didn't work (total freeze) so I would force power-off and switch on again, and things would be fine.
In Leopard, one of the following has begun to happen, about two weeks after I began using it:
• The computer reaches the grey screen with an endlessly rotating gear wheel. (Power off / on again)
• The computer logs in to the account; after selecting 'Log out...' I log out, but instead of giving me the login screen, it logs straight back into that account, and this happens every time I try 'Log out...'. (Use Fast User Switching instead to reach main account, where one or two software glitches prompt a Restart) This has happened twice.
• This morning, the computer reached the blue screen where the pointer appeared - faded - appeared - faded etc endlessly (Power off / on again).
Clearly it is not the System - experiencing problems in both Tiger and Leopard proves that. Nor is it my HD - I've had a new one installed. It must therefore be a setting in my login account, though it's hard to see what : I only use that account for login, and a single launch of Safari, and it's been ok for years.
Should i create another login account and see if that solves the problem? By the way, the repairers did not give me any Leopard install disks, so please don't suggest that method of diagnosis. I only have the original Tiger disks.

christopher rigby1 wrote:
2. I don't know what Apple app(s) you refer to? As I said I've upgraded all the free ones, and iLife '06 is working (and I have the disks).
Look in your Applications folder: Any Apple app there, except for the ones you've mentioned. And all the built-in parts of OSX.
3. They told me that I CAN do a full restore from a Time Machine backup (via Disk Utility apparently).
That should tell you something about the quality of their advice.
See: [Mac OS X 10.6 Help Recovering your entire system|http://docs.info.apple.com/article.html?path=Mac/10.6/en/15638.html].
Or the *Restoring your entire system from a backup* section, towards the bottom of [Mac 101: Time Machine|http://support.apple.com/kb/HT1427].
Or look up +*Time Machine+* in Mac Help.
Or #14 in [Time Machine - Frequently Asked Questions|http://web.me.com/pondini/Time_Machine/FAQ.html] (or use the link in *User Tips* at the top of this forum).
And if there's a problem with your installation of OSX (which seems likely), or the Apple apps, you can't reinstall them, either.
4. Having spent hours and hours getting the machine to work properly (upgrading Mail and sorting out Mail problems, upgrading Safari, re-upgrading iTunes and sorting out problems), I'm not prepared to spend hours and hours doing the whole thing in reverse to restore Tiger, including learning HOW to do that.
Correct; unless you have backups of the Tiger system, that's impractical at best.
So unless anyone has a reasonably simple, straightforward answer as to what this problem might be, it looks like I must live with it.
You have some sort of problem with your Mac and it's not going to get better on it's own. Most likely, it will get worse.
If you haven't, try the things recommended by Dale.
Also try running the +Apple Hardware Test.+ It's on one of the disc(s) that came with your Mac, and is tailored to it's particular hardware. The disk should have +Apple Hardware Test+ and instructions for running it printed in very tiny type.
I sympathize with your situation, but the repair shop violated the Apple license, and put you in an untenable situation. If they won't correct it by supplying the Leopard disc, you really should report them to Apple.
You need to purchase a retail copy of Leopard (not the gray discs that came with another Mac; they won't boot yours). They're not shown on the Apple Store website anymore, and eBay and other sellers get a premium for them, but AppleCare should have them for the original $129.

My mac mini only shows a steady power light and fan noise when powered up. No video or sound and no commumication with wired keyboard or optical mouse. Tried replacing internal battery and resetting PMU/SMC but nothing seemed to happen. Any suggestions?

My mac mini only shows a steady power light and fan noise when powered up. No video or sound and no commumication with wired keyboard or optical mouse. Tried replacing internal battery and resetting PMU/SMC but nothing seemed to happen. Any suggestions? Many thanks! Richard

You've already done the two things I would have suggested.
If your Mini has an internal battery then I assume it's a G4. That means you've gotten a lot of good years of service from it, and it's old enough that it's certainly not covered by AppleCare anymore, and it's probably not worth spending money trying to repair it.
You should be able to tear it apart using instructions from ifixit.com to get the hard drive out, and then put the hard drive into a nice USB or FireWire enclosure (I like the ones from Other World Computing, macsales.com) so you can transfer your data to a replacement Mac.
I hope someone has another suggestion for you.

Blinking power light and display

I have an Officejet 6500 all-in-one printer for several years now. Only recently the power light and the display both start blinking about 24 or so hours after it's been on and the display asks me to turn it off. Never did that before, and I never or rarely turn the printer off.
Could lightning have caused this? I live in Illinois and we get lots of lightning in the spring time. Otherwise the printer/scanner work as expected.

Hey Ancient-Dragon,
It is possible that a power related issue has developed in this Officejet 6500. Lightning might have been the cause, but these printers have a built in surge protector to help against electrical strikes. I would like to help with your issue, but I will need to know exactly which model of the Officejet 6500 you have. HP has released both the Officejet 6500 (E709) series and the Officejet 6500a (E710) series printers. Which of these 2 do you have?
I ask, because one of the main steps for fixing your issue will be to reset this printer back to factory defaults. The steps are different depending on which of these 2 printer series you have.
Jason
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
I am not an HP employee.

Orange Power Light Home Hub 2

for the last couple of days i have been randomly disconnected from my Internet but then a few minute after it reconnects. but today my internet just Disconnected and didnt come back on so i went to go an reset it.
when i went to reset the homehub i realised all the lights were off but the Power light was still on , but was flashing orange. i jsut thought it may have been my socket so i tried another one. and the same thing.
i have Treid to reset it and reset to Defaults but nothing has worked. could this be a problem with the HUb itself.
i need to find out what is causing this. any help would be really appreciated.
thanks in advanced.

This is help page for the 2 http://bt.custhelp.com/app/answers/detail/a_id/11397/~/what-do-the-lights-on-my-bt-home-hub-2.0-mean...
See if it helps if not then need to contact CS and expain you have done the test and hub faulty and you need a replacement
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home hub 3 broadband light flashing orange & purpl...

Hi,
Broadband has stopped working with a flashing orange & purple broadband light (7 days and counting)
Have phoned bt but they failed to resolve the issue over phone - resetting, power off/on etc. Tried 4 different branded adsl filters, alternative router but still no connection. Only 1 main socket, no extensions connected, doesn't have a test facility(older style socket). Tried 17070 quiet line test - sounds clear. Phone line test reports zero faults.
Details from home hub 3 Broadband > connection tab
Line state: Connected
Data Transmitted/Received (GB): 0.0 / 0.0
Downstream: 7.938 Mbps
Upstream: 448 Kbps
ADSL Settings VPI/VCI: 0/38
Type: PPPoA Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 16.7 dB / 26.0 dB
Line attenuation (Down/Up): 10.8 dB / 5.0 dB
Output power (Down/Up): 17.9 dBm / 12.4 dBm
FEC Events (Down/Up): 10905 / 0
CRC Events (Down/Up): 11 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 31 / 0
Error Seconds (Local/Remote): 121 / 3
Broadband > Internet tab
Connection time: Connecting
I suspect the issue is at the exchange, has bt disconnected me and plugged someone else in? Any thoughts welcome.

you appear to have tried everything suggested by BT for purple/orange flashing constantly and not solved the problem. the help pages then say if that has failed then contact technical support but I would contact the forum mods instead for help
contact mods
can take up to 3 working days for mods to contact you
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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Broadband Usage and speed problems.

Hi.
I have question about broadband usage.
Its 11 days and bt website says I used more then 20GB!
Its nearly 1.8 GB per day! I used Internet for browsing website and receive one email pre day, I download twice large amount (about 1-1,5GB) and nothing more!
I just wonder what going on? I try monitor my usage day by day from 5 days ago and its worst and worst!!!
I nothing download but my usage going very fast.
Its looks like I will be download about 3 movies per day that means I will have now more then 30 movies! Its must be something wrong!
I used before VM and my average Internet usage was about 15-20GB per Month with solid 10MB speed.
Now my speed is **bleep** from 8mb to 1mb and sometimes less then 512kb!!! And usage is higher !!!
How can I see details about my usage?
And q2
About speed - in my area BT Infinity will be available from 31.12.2010
Its mean still BT have same works, it might be cause my slow broadband?
And from 25.11 till now is same problem with broadband, in three days I must reset BT Hub because there is no Internet. On BT Hub anything looks fine, Is IP address etc... But is no Internet telephone and no Internet as well.
I check by used ping bbc.co.uk

Andy_N wrote:
Hi.
I hope you don't mind me asking a few questions, this may help to determine why your usage is as high as you're seeing.
Do you have more than one computer connected ? Do you use iPlayer, or watch lots of youtube stuff ? Do you have any games machines such as XBox connected to the Internet ?
Are you uploading lots of things ? uploads count as well as downloads.
Are you up to date with all security and anti-virus packages, and have you run any scans recently ? (sometimes viruses and trojans can cause a usage problem).
Your inherent speed problem could be due to various reasons, for example worsening line conditions due to weather and general wear and tear. Strangely viruses can cause a noticeable slow down, but mainly due to the computer being infected rather than the line being slow.
Can you posssibly post the hub stats ?
If you're using a PC, download something like Networx usage monitor and see if that can help. Of course it needs to be on each PC, but can't see the usage of games machines or Internet TV (or iPhone use etc).
I used only 2 machines. Desktop PC and laptop. Laptop very light, just 1-2 hours per day only websurfing (3-5 websites with no movie or high quality images, 90% is just plain text)
I not download lots of stuff, Like I just say, in VM my average monthly usage was 15-20 GB and I download few movie and lots of music.
In December I just download one movie other traffic is just webserfing email.
Youtube - yes I watch, but its not new staff for me, like just say my usage is not deferent then was in VM!
Now usage monitor on BT web site say I used more then 20GB! in 11 days!!! if one movie will be 0.7GB its means I download about 30 movies!
Its massive! I never download 30 movies in 2-3 months )
This start about 5 days ago, when my strip goes to orange. My average Internet usage is 1.8GB !!! Even I for 2 days used Internet very little.
I nothing upload.
It is not possible, to anny worm or viruses used so big bandusuage if any software used Internet connection in background (like systems) its just kilobits not gigabits!
If I will be use very hardly Internet I will be no rise alarm. But I now what I used. I have Internet for more then 7 years and now how far I go.
And now is very strange - I less used inherent I have more GB used!
In my calculation if my average usage per day will be 1.8GB I will used 55GB!!! I never used more 20 - max 30GB! It must be something wrong on BT site.
I get BT Broadband option 2 be cause, I now I used about 15-20GB per months and BT Broadband option 1 is not for me, but 20GB in 11 days!
We not talk abut 100MB! or 500MB per day we talk about nearly 2GB per day! Its massive!
Is any chance to get detail Internet usage?
Q2
I loose Internet connection 3 times per week, so I need push reset button on hub.
I left once Hub with no reset but in 5 hours it will still no Internet.
Its looking very strange, because anything looks OK except I loos Internet phone (no blue telephone light)
In hub stats is IP, is Downstream etc... but when I ping bbc.co.uk it say: host unavailable or similar.
After reset working well. My be my Hub is faulty?
Many Thanks for reply!
Hub Stats
Line state
Connected
Connection time
1 day, 3:31:03
Downstream
10,124 Kbps
Upstream
1,022 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
8.8 dB / 4.9 dB
Line attenuation (Down/Up)
31.0 dB / 15.5 dB
Output power (Down/Up)
20.9 dBm / 12.4 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
139453 / 426
CRC Errors (Down/Up)
24 / 2147480000
HEC Errors (Down/Up)
nil / 61462
Error Seconds (Local)
16

Issues with Home Hub 3 Wireless. And lousy teleph...

I don't know if this forum is moderated or followed by BT support staff, but I sure hope so.
After coming from Virgn Media for my BB to BT infinity (Awesome speeds btw!) I'm pleased with the connection and, up until today, the support. I now have issues with my Wireless devices on the HH3.
This is the outline of my setup:
I have the Open reach modem connected to the home hub. I then have the 1Gbps ethernet port from the home hub that is connected to a 1Gbps 5 Port switch that connects my wired network together (Consisting of my Xbox, Networked Printer and my Desktop PC). Wireless serves 2 Laptops, an Xperia U phone, and a G5 Ipod touch (not all mine, I have a flat mate).
My issue is that when more than one device connects via WiFi, the WiFi network has serious issues: The connections don't drop per se, but websites are not delivered, data transfer is intermittant at best - i.e. the WiFi network simply does not work. When there is only one device, there is no issue.
Now, being a techie (I don't mean to title drop, but I think it's important that technical support know that I know my stuff) I'm an electrical engineer (The graduate type) and I know my IT - so I have my own idea of what's wrong with this.
Now, as my order was not completed until yesterday, techincal support couldn't/wouldn't help until today. Yesterday, however, I spent hours trying to solve my issues and got as far semi-solving the problem. I managed to get everything working nicely together when Wireless N is disabled and only a/b/g is enabled. Great, but a main selling point is the Wireless N and I want to use this.
So, today I phoned technical support. I should also note here, and I made this perfectly clear with support, that when the WiFi starts to missbehave, the wired network still works perfectly and I have no issues with internet connectivity with any wired devices. So, clearly this is not a line fault - it's on this side, aka, the router WiFi side where the problem resides. Support decided to do a line test anyway - and of course it got the all clear. He then asked me to reset the router (Yey, again after I had done it plenty of times before, only this time I had customised the SSID and the LAN IP addresses and now they need done again). He then went on to state that I should receive an e-mail with instructions on what to do next, and if they are still issues to reply to a text message that will be sent.
Duly, an email arrived. It began with "Sorry you had to call us today about your wireless disconnecting. We’re pleased we could help you get it working again." and continued on with with this theme. No, my problem is not resolved! I phoned back, this time advising me to change channels, and check individual devices to see if they're any conflicts - I did this pretty quickly and disabled and re-enabled WiFi on my Laptop, phone, ipod and still to no avail.
I have now been told that I will get a phone call between 3 and 3:30pm to see if the WiFi will settle down. huh!
I don't mean to be such a pain and sound like such a git, but this is not an issue that I believe the technical support (via the call centre anyway) will be able to solve. This is an issue with the HH3, mine at least, not being able to handle mutiple WiFi devices conntected simualtaneously - all but one on N, the other on G. Now, I'm of the understanding that this shouldn't be a problem. I'm sick of telephone support going through their script without listening to the whole issue either or beleiving that I spent a good 2 hours yesterday getting to the bottom of this. I don't need line tests, I don't need resetting the router, I don't need changing channels - I've did all this!
So it looks as though I'm stuck on HH3 in 'G' for now until we solve this issue.
Further information: I'm using the type A HH3; again wired devices are not impacted in any way from this issue; I have tried multiple different channels; YES! I've reset the router and power cycled it; And this issue happens wether my WiFi devices are 1 meter away from the HH3 or 15 meters away.
Could this be a bad HH3 or frimware issue? Can someone suggest something or highlight something that I've perhaps overlooked or missed?

This is only a customer to custome help forum.
This link may help, although some of the things you may have already tried.
Wireless can prove quite unreliable, and an separate wireless access point can help.
Wireless connection problems
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home Hub 3 with low sync speed

Excuse a newbie who's somewhat jealous of people complaining how they only get 8Mbps!
A combination of factors means that for months I have been getting a sync of 2624-3040, which equates to a profile of 2000-2500 and resultant download speeds of 1650-2250 using my old Voyager 2091. Then about a year ago, after fitting an I-plate etc. etc. I was achieving fairly consistent downloads at 2200 - so I asked for BT Vision. I can't comment on it, because almost immediately my download speed dropped and my profile was set back to 2000 so Vision was a waste of space. This didn't correct over time, so at the end of September I called up and an engineer came to test my line, swapped me to a new pair due to earthing issues and said I might want to replace my trusty old voyager. All this disruption still had negligible effect, so around Xmas I obtained a Home Hub 3.
Bad to worse - in the last week I have had to reboot the HH3 at least 5 times (so I'll never get to the end of my BRAS training period) and whereas before I could watch Iplayer etc. 95% of the time, now it seems incapable of streaming for more than half an hour, before the speed drops below an acceptable limit. I'm close to junking the HH3 and going back to the Voyager.
Is this normal? I've read about the HH3 dropping speeds on contention - am I seeing the issue because this makes my speed unusable? (A drop of 1Mb on an 8Mb speed might be annoying, but for me it's fatal!) or do I have a rogue hub .... in which case, what do I do?

Results fresh in as you'll see - internet froze again 20 minutes ago and forced ANOTHER reboot.
With regards to your standard questions - as you'll see from my earlier post, I had a BT engineer in with me for over 4 hours in September, so all the "normal" tests were done, internal wiring checked, quiet line test was done from the master socket, he even swapped me to a new pair with better earth. There are 3 extension and the NTE5, all filtered. .... oh and neighbours with another provider achieve 2K+ constantly.
I am not now connected to the NTE5, but the engineer cut the bell wire and it has an I-Plate anyway (belt & braces!). During tests with him and for 3 weeks after (without a reboot) the router was connected directly to the master socket and it made no difference, except weakening the wireless signal to my office. So I am again connected to my office extension socket, as before, and the move had no discernable effect on sync since October.
So I'm not really expecting much on sync, live in a rural area, 2.5 clicks from the exchange (ADSL/POTS) but have a line length of over 4Km using the normal calcuation, probably with lovely aluminium along the way.
I'm just gobsmacked that the new Hub appears to be unfit for purpose, drops the download speed at the drop of a hat and freezes up on a regular basis .... so this is my final fling before jacking it and probably joining my neighbours with a provider who CAN offer an improvement.
ADSL Line Status
Connection Information
Line state:                               Connected
Connection time:                      0 days, 00:16:54
Downstream:                           2.625 Mbps
Upstream:                               448 Kbps
ADSL Settings
VPI/VCI:                                 0/38
Type:                                     PPPoA
Modulation:                             G.992.1 Annex A
Latency type:                          Interleaved
Noise margin (Down/Up):          6.4 dB / 18.0 dB
Line attenuation (Down/Up):     56.6 dB / 31.5 dB
Output power (Down/Up):        18.1 dBm / 11.9 dBm
FEC Events (Down/Up):             88308 / 2
CRC Events (Down/Up):             3197 / 7
Loss of Framing (Local/Remote):  0 / 0
Loss of Signal (Local/Remote):     0 / 0
Loss of Power (Local/Remote):    0 / 0
HEC Events (Down/Up):             1694 / 1
Error Seconds (Local/Remote):    544 / 3
Test Results
Test1 comprises of two tests
1. Best Effort Test: .
Download speed achieved during the test was - 1752 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2688 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
2. Assured Rate Test:
Download speed achieved during the test was - 747 Kbps
For your connection, the acceptable range of speeds is 576-600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps

Can't access some websites and speed problem

Hi guys,
I hope to find some help here please as I am desperate!
It has been a week now that I am having problems with my broadband, suddenly I can't access some italian's websites (which I was able to access before). The browser tries to load up the page but nothing happens (it doesn't even give me an error). I tried those website on both my laptops (one windows and one mac) and on 3 different browsers but I have the same problem.
I even tried to use Google DNS on my mac but that didn't solve the problem, I have already tried to reset my BT home hub but again that didn't help.
Any ideas?
The other thing is that my broadband speed is really strange, because before it used to be very fast during the day (500-600 kb/s download) and really slow during peak-hours (which I know is normal). But for the past month it has been really slow (70kb/s download) even during the day, it has some brief moments when it's slightly faster but not as fast as before. Any suggestions on what would be the problem or what I can try?
I will really appreciate your help.
Thank you all
Robbie

Blade79 wrote:
Thanks for your reply.
These are 2 websites I know I can't access:
www.deejay.it
www.gazzetta.it
These are the adsl stats from my router and the speedtest:
I hope this helps,
Thanks a lot
Robbie
Hi there,
Both sites load almost instanty for me on my Infinity connection.
Below's a traceroute output
Last login: Tue Nov 30 18:02:04 on ttys000
ds9:~ Kev$ traceroute -I www.gazzetta.it
traceroute: Warning: www.gazzetta.it has multiple addresses; using 194.20.158.242
traceroute to www.gazzetta.it (194.20.158.242), 64 hops max, 72 byte packets
1 api (192.168.1.254) 1.083 ms 0.672 ms 0.637 ms
2 217.32.146.68 (217.32.146.68) 6.721 ms 6.462 ms 6.458 ms
3 217.32.146.110 (217.32.146.110) 8.307 ms 8.792 ms 8.140 ms
4 213.120.177.42 (213.120.177.42) 7.336 ms 7.540 ms 7.961 ms
5 217.32.24.30 (217.32.24.30) 7.040 ms 7.009 ms 7.224 ms
6 217.32.24.178 (217.32.24.178) 7.280 ms 7.126 ms 7.241 ms
7 acc1-10gige-0-2-0-4.l-far.21cn-ipp.bt.net (109.159.249.97) 7.724 ms 7.619 ms 7.111 ms
8 core1-te0-4-0-6.ealing.ukcore.bt.net (109.159.249.1) 8.806 ms 8.123 ms 8.569 ms
9 core1-pos1-0-0.telehouse.ukcore.bt.net (62.6.201.82) 8.686 ms 8.687 ms 8.642 ms
10 ge-0-0-1.londra32.lon.seabone.net (195.22.209.45) 8.965 ms 8.785 ms 8.998 ms
11 te4-1.milano52.mil.seabone.net (195.22.205.255) 33.067 ms 33.454 ms 33.081 ms
12 infracom.milano52.mil.seabone.net (195.22.205.62) 32.753 ms 33.112 ms 32.629 ms
13 milano-1-tge-3-1.ita.tip.net (62.196.4.250) 34.502 ms 34.290 ms 33.722 ms
14 * * *
15 *^C
ds9:~ Kev$ traceroute -I www.deejay.it
traceroute to www.deejay.it (213.92.16.220), 64 hops max, 72 byte packets
1 api (192.168.1.254) 1.066 ms 0.634 ms 0.673 ms
2 217.32.146.68 (217.32.146.68) 6.687 ms 6.515 ms 6.647 ms
3 217.32.146.94 (217.32.146.94) 7.512 ms 7.312 ms 7.501 ms
4 213.120.177.34 (213.120.177.34) 7.361 ms 7.232 ms 7.339 ms
5 217.32.24.30 (217.32.24.30) 6.593 ms 6.573 ms 6.927 ms
6 217.32.24.178 (217.32.24.178) 7.148 ms 7.152 ms 6.948 ms
7 acc1-10gige-0-2-0-7.l-far.21cn-ipp.bt.net (109.159.249.103) 7.578 ms 7.565 ms 7.629 ms
8 core2-te0-4-0-6.ilford.ukcore.bt.net (109.159.249.5) 8.223 ms 8.114 ms 8.850 ms
9 transit2-xe-0-1-0.ilford.ukcore.bt.net (194.72.20.250) 43.650 ms 7.958 ms 8.104 ms
10 t2c2-ge8-0-0.uk-ilf.eu.bt.net (166.49.168.113) 8.729 ms 8.506 ms 8.561 ms
11 t2c1-p3-1-1.uk-lon1.eu.bt.net (166.49.164.97) 8.668 ms 8.553 ms 8.333 ms
12 t2a1-ge4-0-0.uk-lon1.eu.bt.net (166.49.135.102) 8.736 ms 8.937 ms 8.829 ms
13 166-49-211-38.eu.bt.net (166.49.211.38) 8.638 ms 8.829 ms 9.038 ms
14 so-5-0-0.mil19.ip4.tinet.net (213.200.82.30) 37.702 ms 37.824 ms 37.312 ms
15 inet-gw.ip4.tinet.net (213.200.68.22) 47.007 ms 46.396 ms 46.148 ms
16 ge3-0-28.wf1-kwcore.wf.inet.it (212.239.110.34) 49.292 ms 49.117 ms 51.695 ms
17 www.deejay.it (213.92.16.220) 47.686 ms 47.109 ms 47.052 ms
ds9:~ Kev$
I hope this info helps.

HP Photosmart 7510 touch screen, power light and wifi lights won't turn on

I bought my HP Photosmart 7510 over a year ago, just past warranty. I've printed less than 50 pages total at home and only 3 photos. Just as of two days ago, the touch screen decided not to work anymore, and the lights that usually come on next to the power button and wifi icon won't come on either. However, when I turn it on, the same tones sound out and the scanner and ink jets move around in their usual set-up. I've troubleshooted with trying several different ways of restarting it, but to no avail.
HP tech support phone line was a joke, I got told by the first representative (before telling him which product I had or even offering to troubleshoot) that he was going to send a repairman to my house for $149. Over the price of my printer. So I tried calling back and spoke with a young woman who, when I asked if she would help me troubleshoot my printer, said "you can't troubleshoot that, only software". Then insisted that I pay $130 for a new printer. When I asked to be transferred to her supervisor, I was yelled at, told to again buy a new HP printer, and pushed off the phone.
I have had several HP products, I always seek them out for the brand name and have trusted the merchandise. But one year of life in a product is just silly. And unforturnately, I won't be able to convince myself to buy another one for that kind of lifespan unless I can fix this. I know I'm not the first one with this issue, is there a RECALL I'm not aware of? How can I get this puppy working again?

Hello cbroomhead,
I am sorry to hear about your Photosmart 7510's touch screen showing blank and not working. I understand you can still hear the printer warming up when you power it on. I would like to post you a troubleshooting guide below to try in hopes to correct the issue.
If you have tried all of the steps and the screen is still blank, you can also try another power cable if you have one.
Blank Control Panel Display
If you are able to have the screen come back on, also check for a Firmware Update.
I hope this helps!
Regards,
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Home hub 3 orange power light and speed problem

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