Horrible customer service my line has been off my house since dec 22nd due to ice storm
On dec 23 I contacted 8008374966 spoke to person trying to be helpful at that time I didn't realize the line was off my house so on dec 24 I called back and spoke to a different person who guaranteed me that someone would be to my home on the 26 between 9 and 11 am. NO ONE showed up so I call again and was assured they would be there that night the 26 before 7 pm. And No One came so now the 27th I again call the same number and end up with a woman this time who talked in circles and tried to tell me there is no record of me calling on the 24th or anyone scheduled to come to my home. So as aim on the phone I pull up Verizon website and there it is showing my call and that there is a service call to my house now showing for 31 of dec I even gave her the ticket number {edited for privacy} and she tried to tell me that if you call a different dept they can't see the notes come on now. All I kept saying to this woman in OVERSEAS is all I need is for the line to be put back on my home. Again lie after lie about it doesn't show I called??? So here it is at 610 pm on the 31 and nope nothing. Sorry I forgot I called yesterday the 30th to confirm someone would be out today as per my ticket and again was assured someone would be here this time I requested to speak to someone in the states and again was played a game with. I have never dealt with such arrogance and ignorance in my life. I can not even find a local contact to call I don't know what to do other than cancel Verizon and advise anyone who will listen how poorly I was not only treated but how inept their so called customer service actually is. And I guarantee they will want payment in full when my bill comes. Any help or advice would be greatly appreciated. Lost in middleport ny
Hi Heather1295,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
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>>Duplicate post removed to comply with the Verizon Wireless Terms of Service. See Horrible Customer Service Experience with Casey in Live Chat--I can't be the only one<<
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From: Apple-ID [mailto:[email protected]]
Sent: Wednesday, December 11, 2013 7:36 PM
To: Deborah McKay
Subject: Final step To verify your Apple
Dear Apple Customer,
Your Apple ID has been used to open a session iCloud from an unauthorized device..
It's easy: Click the link Your iTunes account is now locked, please enter your account to verify your information. .
Update Now >
After you finished your account is confirmed, let us know immediately. Report, it is important because it helps us prevent fraudsters from stealing your information. Sincerely, apple.
copyright 2013 Apple Inc. Please do not reply to this email because we are not monitoring this inbox. To get in touch with us, log in to your account and click "Contact Us" at the bottom of any page. Copyright © 2013 apple. All rights reserved. apple (Europe) S.à r.l. et Cie, S.C.A. Société en Commandite par Actions Registered office: 22-24 Boulev ard Royal, L-2449 Luxemburg RCS Luxemburg B 118 349 apple Email ID PP315.
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Horrible Horrible Horrible Customer Service
>> Duplicate post removed to comply with the Verizon Wireless Terms of Service See Horrible Horrible Horrible Customer Service <<
Message was edited by: Verizon Moderatorsdaneski, we don't want this to be an ongoing issues for you. Have you had a chance to call our customer service department by dialing *611? For your convenience, you can manage your plan and billing online at My Verizon http://bit.ly/xB4iTc
LasinaH_VZW
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Direct quote: "I am the general manager of this store and I'm telling YOU the returns & exchange policy. It doesn't matter what the other associates tell you, I'm the one to clarify the policy with you."
This is just rude and disrespectful. As a customer, I am shocked that this kinda of attitude is coming from the management of the store, no less the General Manager.
I was merely presenting an email converstaion with customer service stating that I could exchange my ipad with a different color and was then given the above lecture. This is very unprofessional and disrespectful.Hello matt_h_8,
There is never a circumstance where it is appropriate for our managers to be anything but respectful to you and our other customers. I apologize for your having to cope with such unprofessional behavior.
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