House move questions

Hi, I hope someone can help.
I'm currently on contract with bt for phone and internet and am having to move home in a month and a half. I understand I can take this with me, but if I did, does it restart the contract length for me? I'd also like to know what the cancellation fees are so that if it came to it I know what charges to expect.
Thanks
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This explains http://bt.custhelp.com/app/answers/detail/a_id/7095/related/1/session/L2F2LzEvdGltZS8xNDIwOTI5NzA3L3...
cancellation charges
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Similar Messages

House move, disabled parent and no phone for three...

Hi... Can anyone help me with this as I can't believe I'm the first to have experienced the problem. I move house on 1st May. On 21st April I contacted BT in respect of my house move. The really helpful team at home movers could not find a line at my new property despite agreeing that there was a number and a BT line there. Some kind of glitch blocked their ability to get me sorted. After approx four hours of phone calls to four separate advisors I was told that an engineer would have to go to the property. The earliest date I could be offered is 22nd May. Over three weeks away. I have a severley disabled father (stroke) who will be living with me for a few weeks after my move and with no mobile reception (I live in hilly west wales) I'm now scared not to be able to get a landline fitted incase of emergencies. The BT homemovers team seemed unable to bring my engineer visit foward.... does anyone have any suggestions?

you can try the forum mods who may be able to help
contact mods
can take up to 3 working days for mods to contact you
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House move connection fee demand.

Hi... I'm new to the forum and I'm hoping a kindly Moderator can help me with a problem which is causing me a lot of frustration and angst!
I've been with BT for many years, and recently completed the house move procedure online. Initially I was told via "My BT" that a line didn't physically exist at my new address and an engineer would call, costing £130.
The line at my new address did exist, and was connected with all equipment and a dialling tone prior to my moving in date.
I was then told (My BT) that an engineer didn't need to call.
When the next bill was sent I was charged the £130 reconnection fee, - to a line which had not been disconnected.
I telephoned the BT helpline, and an Indian gentleman spoke with his supervisor and emphatically told me that I can "rest assured as there will be 110% no connection charge as the line was always live and was not disconnected".
Since then, as my account still showed the £130 charge I sent a cheque (now presented & paid) to cover the genuine charges of £42.33, but then received a threatening letter stating the service would be restricted.
I have written to both BT accounts and BT complaints explaining the above, but have had no reply.
My online BT account now shows the £42.33 as paid, with £130 outstanding.
To reiterate... The landline at my new address never lost it's dial tone from the previous occupant leaving to me moving in, - this can be proven as the phone was used two days before the BT "connection date" when I made an incoming & outgoing test ringer call.
This has now been ongoing for a while and is causing me upset, so I would be very grateful if someone could advise me, please.
With many thanks, kind regards....
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Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3/5 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
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House move - no BT line there - contract exit opti...

Apologies if this question has been asked before but I've searched for the offical BT policy document reagarding house move but can't find anything.
I have 3 months left on a 12 month contract and i'm about to move house.
According to BT my new rental property does not have aBT land line installed, and never has, and as such will require an engineers visit costing £130.
I may be wrong but I was under the impression when i took out the contract that I was required to move my service along with the house move _only_ if there was a BT line in my new place to move it to, but if there wasn't then that would allow me to terminate the contract without penalty.
My questions is simple.
Is this actually the case? I would argue that if BT tell me there is no line at the new place then there IS no new line to move the service to thus enabling me to exit the contract.
Can anybody clarify this or point me to a copy of the offical policy wording that covers this contingency please?
Many thanks
Jon

The answers are on this website
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=30848
It seems to imply that if BT cannot provide service at you new address, then cancellation fees do not apply.
It also mentions about 30 days notice if you do not want to take you services with you.
You are going to have to pay an installation charge if you want a phone line installed, as the charge is raised by Openreach, to all service providers that use the cables from the exchange to your new house.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

House Move Disaster - from a very angry customer

I am currently experiencing a disastrous home move scenario.
My original BT order was due to go live on 10-Aug-2010.
Suspiciously, the telephone number I was given was for a 01202 88****** which is the area I had just moved from. The new area should always begin with 01202 6*****.
When the order was activated - it was for my old address! I called on the 10th, 11th, 12th and each time I spoke to the foreign call centre I asked specifically to verify the address for the phone number. Each time they told me it was my new address until on the 13th August, for some reason they admitted it was for my old address.
The call centre agents were scripted and their responses were not truthful. Each day they told me 'the fault with the line' will be fixed within 24 hours. it was not, because the fault was that BT had activated a phone number at an incorrect address.
The Open Reach Engineer called me on the 13th and within about 30 seconds - he clarified that there was no line fault but that the telephone number was active at my old address.
Why couldn't the call centre staff verify the address of my telephone line - when I specifically questioned it each time I spoke to them?
After another call to BT on the 13th to make an official complaint - they told me that the complaint was logged and that I would receive a call from a manager within 24 hours. 7 days later I have not been contacted. (even afteranother call to BT, chasing this)
I was left with no choice but to effectively start again and place a new order for a BT line for my new address. This was due to go live yesterday, 18th August. I have been given a 01202 6***** telephone number and the order is now complete....however...it still is not working.
When I try to dial out, I have a dialling tone but before I have finished dialling the number I get a "The number you have dialled has not been recognised" message.Even when trying to route the call through BT with 1280 first. When calling my BT telephone number from my mobile it just rings and rings but the actual BT phone at my new address does not ring.
The last week and a half has shown me that the BT support structure (for me) has been inefficient, poor quality and incompetent.
An engineer is coming tomorrow to check the line when I hope the fault can at last be resolved.
I will be seeking compensation from BT for this.

The comments our your website are obviously a blatant lie!
"Move with less stress. Moving your BT services is quick and easy. Find out how to move with less stress."
It would also appear I am not the only dissatisfied customer.
http://community.bt.com/t5/Phones/House-Move-Disaster-from-a-very-angry-customer/td-p/39557
In light of BTs further incompetence, I have today cancelled my direct debit to BT. If this matter does not get resolved today, I will no longer be a BT customer and will not be liable for any charges for any "service" after the 20th of July 2010.
I have still not had my old phone number allocated back - in fact I am now on a completely different number to what was initially allocated. 01282 77****. Another **** up?
To make matters even worse, I have today received a bill on a different account number for "services" up to October. LC******. My last bill paid on account number GB******* stats I have paid until 17th October.
This also shows that my phone plan has been changed from Unlimited Anytime to Weekend - I assume this will incur call charges that I will not be liable for.
I can only assume that the initial person I spoke to on or around the 10th of July set me up as a new customer, not a customer moving house. I will let you do your own investigation why this happened and who the member of staff was, after all, "calls are recorded for staff training"!
If this matter is not resolved by 5pm today, 23rd August, you can cancel all contracts I hold with BT and I will also be seeking a refund on my payment on account GB*******. The bill received today on account LC***** will not be being paid.
I will of course pay for any calls made outside of the Unlimited Anytime plan - these I am liable for.
I require this matter to be passed to a member of staff at management level, and as said above, this must be resolved by 5pm today. 6 weeks is too long and I am no longer prepared to put up with this level of service. I will be switching suppliers at 5pm today, as 2 family members have already easily switched from BT to TT, without one little bit of fuss.
I can be contacted via email or my mobile. 07803 143***.
Regards,
Matthew Harrison

Ordering phones during house move

Hi all,
I thought I'd rant here rather than be stuck in a queue for 30 minutes. Hopefully a mod can help me out.
So, I contacted BT via the website for a house move and ordered two telephones at the same time to be delivered when we moved in. Simple ehough, one would think, but no
A few days after moving, I checked the order and Royal Mail tracking. The phones had been dispatched to an old address that we haven't lived in for a few years. Not really an issue, but I spent ages on the phone to BT and when I eventually got through to someone who could help, I explained the situation and gave my new address. I was promised the phones next day.
So next day comes and goes and the day after we were doing some gardening at the old house and the neighbour popped around with what I thought were the new phones. Great, I thought, but after a while I checked and actually the parcel was for a DSL modem. Not bad, but not when I expected. So, I checked the latest order on the website and the status was complete. Great .. BT thought that they had completed the order .. but not what I expected.
Come on guys, your CRM sucks. It's not rocket science to dispatch phones to a new address during a online house move transaction surely? Perhaps it's just me, but working for a vendor on latest telecoms products, I expect CRM to work. Clearly it doesn't and the help I recieved after paying for a 30 minute mobile call proved fruitless.
If I were a school teacher ... D- Please try harder. As it is, I'm a telecoms professional and would expect so much more from BT.
Cheers,
Mark

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

House Move - BT's Inflexible Systems

I was due to move house on Friday 10 August. I had booked the BT disconnection for the 13th August. Surprisingly BT seem to need much more notice than other suppliers and the reconnection (not installation) at the new address was scheduled for 28 August. BT say no access to the property is required so it's presumably a simple reconnection at the cabinet (although it still seems to cost £130).
Unfortunately an issue with legal paperwork means a short delay for the house move so I called BT to defer the cut off until 20th August. There was no need to change the reconnection date as it's still after we move in.
The phone call went well and all was arranged. Unfortunately I received another call 15 minutes later from the call centre advisor advising the system was "giving errors" and the only way to proceed was to cancel my whole order. This he did. The disconnection was rescheduled... and the reconnection was also rescheduled for 3 September!
It's sad that BT's systems seem to hamper customer service. Firstly, why couldn't the disconnection date be changed without cancelling the whole order? Secondly, why wasn't I offered the earliest possible date for reconnection which was, presumably, the appointment which had been cancelled seconds earlier?

BT do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment, and are totally reliant on Openreach.
It depends on which appointment slots Openreach have available.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

I have a Powerbook G4, from a friend but he has lost the disc,s in a house move, I have all Apps except Iphoto, and cannot transfer my photo's, what can I do. Running 10.5.8 George.C

I have a Powerbook G4, from a friend but he has lost the disc,s in a house move, I have all Apps except Iphoto, and cannot transfer my photo's, what can I do. Running 10.5.8 Prachal

By all means get iLife but just for the record you don't HAVE to use Apple's photo application;
there are many more around, quite a lot of them free.
This http://download.cnet.com/mac/digital-photo-software/?tag=rb_content;main
is a good site to look through for candidates - some will be free some shareware and some paid for.
Alternatively Kodak provides free photo software - navigate through this site to what's right for you:
http://www.kodak.co.uk/ek/GB/en/Home_Main/Kodak_Store/Software.htm
I think its probably this one:
http://support.en.kodak.co.uk/app/answers/detail/a_id/16434/selected/true
Edit :Just remembered another site for you to explore:
http://www.macupdate.com/
Put "photo" in the search box.....

House move - why so long to provide the service???

On 8th of Jan with a house move confirmed for 14th I rang BT to arrange ceasing line to old property, and enabling phone and BB at new one. It was short notice, but we didn't actually even exchange contracts until the 12th, so it was the best we could do - and the BT web site says 'just give us 5 working days'.
The new property had 2 active lines, each providing phone and BB, so should be a simple move to switch us across they said. Might not be active on 14th, more likely the 19th, but plug in your hub, and when you get the usual green lights your line will be active. Even gave us our new number which we emailed to friends and businesses. So far so good.
Plugged in the kit on 15th - all green, broadband works, phone works. Result! Then I get two almost totally incomprehensible calls from a guy at BT querying a couple of points - fair enough, but then he says that the service won't be active on the 19th as planned - it will be 26th, and that will be provisional.
Oh, and by the way, the new number that you've just told everyone about will now be a different one - and even that's provisional!Turns out that the line I'm using is still linked to the outgoing householder.
So, here I am, with a working phone and broadband service. To enable my service, the BT solution is to disconnect me from tomorrow (19th), and leave me dead in the water until 26th - at least!!!
I guess we can get by on mobiles for voice, but my M-I-L (85) has dementia, and the landline is a major link between her and my wife - not to mention Social Services, GP, and other carers.
Now bear in mind I need no engineer up a pole, or down a hole, no new internal or external cabling, no new sockets, no new handsets, no new hub, ADSL filters or anything else. In this day and age with a modern, high-tech company like BT, surely ALL I need is for someone somewhere at BT to perform a few mouse clicks and I'll be on the air,? Or am I missing something?? (

If BT have an order on a line which is being cancelled, the cancellation will take priority, cancelling out the transfer order. To sum up the people who moved out have cancelled their line, which is why BT have to wait on the line stopping first before their order can be booked. Only then can they place their order which explains the extra delay and the reason why you are left without a phone service. It may be possible, depending on what way the line was cancelled, to fast track the order in 3 working days (it is possible) however this can mess up the backend systems. If the line is just stopped the number should be the same as before, if disconnected from the exchange, or the old homeowner have requested their number to be transferred then that might explain a new number for you

House Move - New Contract

I am moving house in 3 weeks and sorted out my BT move online last week. I was a bit annoyed at having to go into a new 12 month contract with the phone line and even more annoyed to find that recontracting my BB to the same period made me lose the discount I currently receive.
Looking at my account online it seems to read that I have also been recontracted to "TV Essentials" for another 12 months too, can one of the mods look into this for me please?
Seeing as this TV package gives me nothing it's a bit of a cheek if correct.

Hi normanmclean,
Sorry about the confusion with your order there.
The Order Live Chat team should be able to immediately confirm what's happened (they're open 8am to 9pm Monday to Friday, and 8am to 8pm Saturday & 8am to 6pm Sunday).
If not, please let us know and we'll look into this further for you.
Thanks,
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Export as Quicktime Movie Question

I am trying to export from Premiere Pro CS4 a Quicktime Movie; the Media Encoder is only giving me the option of 720 X 480, my original source footage is 1440 X 1080...any thoughts?

Another question please: As I will be outputting to a particulat format, it doesn't matter what project settings I begin with, correct? (I am starting with HDV 1080i30, the tape house says i should output to DVCPRO HD, but all I get are a series of files on output.) I will be outputting to an individual who will
be converting to Sony Digibeta tape for the following submission criteria to the A & E Network
, my original footage is Sony HDV:
Advertisers airing in VOD in High Definition must send over tapes in the following formats:
720p 59.94:
DVCPROHD (LP Mode)
D5
HDCAM
c. HD FORMAT
QTY
Format
Frame Rate
Description
Standard Definition
1
Digibeta 4x3
Full Screen
29.97 Texted
1
Digibeta 4x3
Full Screen
29.97 Textless
DVD
1
DVD Quicktime Movie
Full Screen
29.97 Texted&Textless
Formatted. (1 DVD per Short Form Segment must be
provided.)
Audio
1
OMF Disc or DA-88 (Same config as described in 6.6)
29.97 8-Track Audio
(1 OMF Disc may be provided for multiple Short Form segments)
Original Shoot Materials
TBD
See Section X11 or your Individual Legal Agreement
n/a Various
If you are providing more then one clip, you may agregrate multiple pieces onto the above video master reels but not on the DVD's which must be provided as separate pieces.
7. Pre-roll
Video (In order of preference)
a. .MOV file extensions only
Resolution
Frames per sec
Length of spot
Audio
*please post .MOV file to ftp site
720x480, 640x480**
30 or 29.97
Up to :30 sec
196kps, sampled at 44.1kHz or 48kHz stereo - no compression
b. Digital Beta Tape - all submissions must be clearly marked with the name of the client, product and length of commercial spot = 15 seconds
c. Beta Tape - all submissions must be clearly marked with the name of the client, product and length of commercial spot = 15 seconds
d. We perfer to know if file is formated as a 16x9 or 4x3.
** 640x480 must be a standard DV25 or perferably a DV50 code.
Pre-encoded web-ready video
If you are providing web-ready pre-encoded video, you may supply it in any one of the below sizes/bitrates as applicable.
Type
Framesize
Maximum Total Bitrate
4:3 video
464x352
600k
4:3 video
480x360
500k
4:3 video
400x300
500k
16:9 video
624x352
600k
Videos should be provided as single-rendition FLV's using On2 VP6 or H.264 format.

Minimizing downtime after house move.

I'm moving house in October and wish to have Infinity from the moment I move in. How can I acheive this?
The previous owner has Infinity and so I am assuming that an engineer visit is not required - is that a fair assumption?
I am not moving my existing BT connection so this will be a new one.
Any advice?

you need to contact BT sales with this one 0800800150
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Losing number after house move

i moved to bt about 2 months ago after having my number transferred from virgin i then moved house after approx 2 weeks had the number for about a month in total but as bt where sorting out things for the move the number changed and they said virgin took it back and could only get it back if i moved back to virgin emailed virgin today said this is BLACKMAIL no response yet as anyone else experienced this
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Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved
do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help
The forum mods normally reply within3/5 working days after you have contacted them
They will contact you personally by email or phone
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Thinking of making the PC to Mac Move, questions about Photos App

Helped my mother on her Mac a little bit and got the Photos App working for her. Now my turn, I have been a die hard Windows user, but I will never use a Windows phone. (Can never give up my iPhone) I have been taking on a huge family project of scanning old photos and dating them. Along with digital photos from early 2000’s. I have probably about 10,000 photos. (And 20,000 more to scan) In Windows I use photo gallery 2012 to organize and date etc. my photos. The thing I like about photo gallery is that when I make a change to a photo it edits the original. The dates and GPS I add to the photo are forever saved to the file in the metadata.
I am very tempted to move to a Mac. (I have an iPhone & Apple TV, I would like to sync across all my devices) I never like iPhoto, the idea of a “non destructive” editing means I have to import and export photos. I think the new Photos app might work for me.
A few questions:
If I move all my directories/folders of my photos to a Mac, will I be able to use the Mac Photo App to edit the photos and the changes I make be saved directly to the photo file in the respective folder? (Or are the photos then saved in a new location after being edited in the Mac Photo App?)
If I turn on the iCloud Photo Library (on the Mac & iPhone) I understand all my photos will be uploaded to the cloud and any changes made on either device will be seen on the other. My question, if I make changes to a photo that is in the iCloud will that change be made to the original photo file that is stored on the Mac? (Basically I want to have at all times a hard drive copy for my personal backup)
With the iCloud Photo Library feature I understand that any new photo I take with my iPhone is uploaded to the iCloud. Are the photos taken on the iPhone physically downloaded to the Mac? I know I can view them on the Mac Photo app, but I want to know if they are downloaded to the Mac and if so where does it save the new photos?
Thanks,
Nick

I do not use ICloud so someone else will need to answer those questions. For question one though... Photos, like Aperture and Iphoto before it, puts your photos in its own filing system. You would need to export the photos to get them back out of Photos. You can export them to anywhere in your mac file system.

Import Movie Question

I am importing a number of .avi files into iMovie. All is working fine but have a question. When the Import is selected and the Import dialog appears there is a choice: move or copy the import file. I don't seem to see much difference in the choice as selecting either one seems to leave a copy of the .avi source in the iMovie folder structure. I am wondering if this .avi is any different than the source file? In my case these files are huge (30 GB) and I don't need to keep the source if the the file in the iMovie directory is the same as the original.

When the Import is selected and the Import dialog appears there is a choice: move or copy the import file. I don't seem to see much difference in the choice as selecting either one seems to leave a copy of the .avi source in the iMovie folder structure.
If working properly, the "Move" option should copy the source file to an Event in iMovie and then delete the original file. The "Copy" option, on the other hand, is supposed to copy the source file to the iMovie Event and also leave the original source file undisturbed.
I am wondering if this .avi is any different than the source file?
AVI actually refers to the file container and the manner in which the audio and video tracks are synchronized by the interleaving of data frames -- i.e., like the way cogs of different sized wheels are meshed together so that if one wheel turns faster, the other will also speed up preventing one from overrunning the other. As long as the original data compression formats are compatible with iMovie '08, then files can be imported at the File level. This import does not change or re-compress the data in any way as in the case of "Import from Camera..." operations in which incompatible camcorder compression formats must be re-compressed and modified so as to be "edit" compatible at the frame level in iMovie '08.

House move questions

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