How come i received an email confirming my second creative cloud payment 2 days ago and today i have logged on and i only have a free membership?

about a month ago i signed up to the student creative cloud monthly subscription. today i have bought a new mac book and the first thing i did was install my creative cloud. after logging in and installed illustrator i realised that it had only installed the trial version. i then decided to log on online to see if there was any issues on there. after logging on and going to manage my account i discovered that according to online i have only got the free creative cloud memberhip. the reason i have an issue with this is that on Friday i received an email confirming my payment has gone through. so how come i am paying for a full student membership and then only receiving the trials? as you can iamgine i am not impressed!

Contact sales/ S&T support by web chat.
Mylenium

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