How do I fix it when I have tried to update from Firefox 3.6.23 to Firefox 7 but when I try to run the update I keep getting a msg that I need to restart my system to update a previous version
I downloaded Firefox 7 and when I ran the program and got to the Setup Wizard and click Standard setup I get this message "Your computer must be restarted to complete a previous upgrade of Firefox. Do you want to reboot now?" I click on yes to reboot but am still not able to install the newest version.
Be certain you understand before attempting anything.
There's nothing wrong with asking clarification questions... but the links are to detailed information,,.. it would be redundant to copy/paste the entire contents here.
You may want to print out the directions.
First try booting into safe mode to see if the kernel panic still occurs.
If it does you have hardware issues, or disk corruption... . Disk corruption can often be solved by Disk Repair (sometimes it cant ... then it means replacing the SSD)
If the problem goes away in a safe boot we are possibly looking at a corrupt (or weird) 3rd party extension.
Take it in stages.
Similar Messages
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I can download FF 9.0 but not install it. The same thing happened with FF 8.0.1
Same problem here. I installed version 4.0, then removed it and tried to install 3.6. Now no version Firefox will not install. I keep getting a message that I have to restart my computer in order for updates to a previous version can be installed.
Every time I restart the computer and try to install firefox the same message keeps appearing. I attempted to uninstall the earlier version of firefox using "programs and features" in windows but the same message came up and thus I was unable to uninstall using that method. -
Lightroom suddenly stopped while I was working in it. I got the Windows message "Adobe Photoshop Lightroom 64 bit has stopped working. A problem caused the program to stop working. I have tried re-booting as well as reinstalling Lightroom 5.7 but whenever I try to start the program I get the same message.
Is that really the exact message you are receiving?
-
My computer is saying it can't find the file 'iTunes64.msi' when I try to update or redownload iTunes how do I fix this? I've tried just about everything I can think of. I am using a dell laptop running windows 7 and have tried changing the file location to run the update in all of my iTunes files as well as when I've tried reinstalling it.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
When I want to play music out loud the volume bar disappears and it won't play music or any sound. This sometimes happens with head phones in aswell. How do I fix it? I have tried to reset settings and wipe all the data of it but it didn't work.help!
Although you say you have let the battery drain, was it for long enough? Since nothing else that you've tried so far has worked, I suggest that you leave the iPod unplugged for at least four days, preferably a week. That way, if something is stopping the iPod from turning the screen on, then whatever it is will drain the battrey. However, since the screen isn't on, that may take longer than if the screen was on.
Then, after that time, plug the iPod into a power source and leave it alone for at least thirty minutes. Only after thirty minutes will it show any signs of life, but you should leave it until it is fully charged before trying to use it.
If you get to this stage, the fact that the battery has drained will cause the iPod to reset when it springs back to life.
Let us know how you get on. -
iTunes tells me my iPod needs to be updated (from 4.1 to 4.3.5) but when I click update it says "The version of iTunes is the current version". What's wrong?
You need to update to iTunes 10.x. However, to do that you need to ugrade your computer's OS to at least 10,5,8. That is a paid upgrade.
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I downloaded the new 9.? version told my PC to run it. It said to restart my system to take effect. I did. Every time I try to get on line it gives me the message that I need to restart my system. What should I do?
Do a clean (re)install and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\).
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 9.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible.
*Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall -
Tried to open my old MacBook. Couldn't remember password. Followed suggestion to reinstall hardware. Now startup disk is stuck in computer and it won't turn on. I keep getting a message saying I need to restart the computer. When I hold down power button, I get the same message over and over. Any ideas?
Hello m.goo, and a warm welcome to the forums!
To eject the Disc, hold the Mouse button down, (or what passes for it on a Laptop), while powering up, if you also hold the Option key down at the same time it should eject & give you a chance to insert your install disc & wait for it to shw as a Boot option.
"Try Disk Utility
1. Insert the Tiger Mac OS X Install disc , then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, *you must select your language first.)*
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk."
Then Safe Boot , (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it finishes.
If it appears to be time for An Archive & Install, which gives you a new OS, but can preserve all your files, APPs, pics, music, settings, etc., as long as you have plenty of free disk space...
http://docs.info.apple.com/article.html?artnum=107120
Be sure to use Preserve Users & Settings.
To check if AppleCare applies, AppleCare Products Overview...
http://www.apple.com/support/applecare/overview/ -
i was trying to watch a movie in itunes andd i keep getting a msg that says "too many http redirects" and i need help fixing it so i can watch my movies!!!!!!!!!!!!!!!
This has been asked and answered several times today.
Look at the other posts below yours or look at the Morew Like This section on the right side of this page or do a forum search, also on the right side of this page. -
I tried to upgrade to Firefox 3.6.1 from 3.5 and now I get a msg that I need to reboot to complete a previous install of Firefox. I have rebooted several times. I even tried to remove the Firefox from the add/remove program and it tells me that I need to reboot to complete a previous install. Right now, I just want to get rid of firefox
Hi NWL1,
Thanks for the question. If I understand correctly, the iPhone won't update and is stuck. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario -
everytime I try to launch the iTunes store I get a message that iTunes has stopped working and that windows is searchning for a solution to the problem, but nothing gets fixed
Hello mcgivnma,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Best of luck,
Mario -
I keep getting a MSG that my device has not been backed up. Going thru manage iCloud I see ther are two backs (one for cell and iPad). They both say "incomplete ". If I delete them cloud backups will stop and I assume I will need to go back to the control.
Has anyone else experienced this?After deleting the backups, go back to Settings>iCloud>Storage & Backup and make sure iCloud Backup is set to On (if not, turn it on).
-
when i try to redeem my itunes cards, i get a message that says my session has timed out--i installed the latest version of itunes and tried again--no luck--what else can i do?
The new iTunes has a somewhat different look from the previous version. You can get the old look back if you prefer it by doing View > Show Sidebar in iTunes. Or you can adapt to the new look.
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Process: Zombies Ate My Friends [989]
Path: /Applications/Zombies Ate My Friends.app/Contents/MacOS/Zombies Ate My Friends
Identifier: com.glu.macos.zamf1
Version: 1.0.1 (1.0.1)
App Item ID: 642547094
App External ID: 15828377
Code Type: X86 (Native)
Parent Process: launchd [107]
Date/Time: 2013-07-31 21:44:41.828 -0700
OS Version: Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report: 214206 sec
Crashes Since Last Report: 34
Per-App Interval Since Last Report: 2343 sec
Per-App Crashes Since Last Report: 19
Anonymous UUID: D199D031-E41F-4705-A539-027072458E55
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Zombies Ate My Friends.app/Contents/MacOS/Zombies Ate My Friends
VM_ALLOCATE 0000000000001000-0000000000045000 [ 272K] ---/--- SM=NUL
Application Specific Information:
objc[989]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.glu.macos.zamf1 0x00171b9f -[blAppDelegate applicationDidBecomeActive:] + 53
1 com.apple.Foundation 0x958f6df1 __-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_1 + 49
2 com.apple.CoreFoundation 0x9307c903 ___CFXNotificationPost_block_invoke_1 + 275
3 com.apple.CoreFoundation 0x93047688 _CFXNotificationPost + 2776
4 com.apple.Foundation 0x958e1fde -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
5 com.apple.Foundation 0x958f7272 -[NSNotificationCenter postNotificationName:object:] + 55
6 com.apple.AppKit 0x97f84883 -[NSApplication sendEvent:] + 3008
7 com.apple.AppKit 0x981ec662 -[NSApplication _modalSession:sendEvent:] + 550
8 com.apple.AppKit 0x981ec22c -[NSApplication _realDoModalLoop:peek:] + 638
9 com.apple.AppKit 0x981e7481 -[NSApplication _doModalLoop:peek:] + 69
10 com.apple.AppKit 0x981ebf08 -[NSApplication runModalForWindow:] + 258
11 com.apple.AppKit 0x981dc317 -[NSAlert runModal] + 277
12 com.apple.AppKit 0x97f4d964 __-[NSPersistentUIManager promptToIgnorePersistentState]_block_invoke_1 + 797
13 com.apple.AppKit 0x981ec9d8 -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 74
14 com.apple.AppKit 0x97f4d624 -[NSPersistentUIManager promptToIgnorePersistentState] + 187
15 com.apple.AppKit 0x97f1e586 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 178
16 com.apple.AppKit 0x97f1e4cb -[NSApplication(NSAppleEventHandling) _reopenWindowsIfNecessaryWithAppleEvent:completionHandler:] + 260
17 com.apple.AppKit 0x97f1e3ae -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 259
18 com.apple.AppKit 0x97f1e0d6 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 377
19 com.apple.CoreFoundation 0x930951c8 -[NSObject performSelector:withObject:withObject:] + 72
20 com.apple.Foundation 0x9591c0c2 __-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_1 + 121
21 com.apple.Foundation 0x9591ae75 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 476
22 com.apple.Foundation 0x9591ac49 _NSAppleEventManagerGenericHandler + 234
23 com.apple.AE 0x95d86045 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 202
24 com.apple.AE 0x95d6fb67 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 43
25 com.apple.AE 0x95d6fa54 aeProcessAppleEvent + 253
26 com.apple.HIToolbox 0x94e55a86 AEProcessAppleEvent + 103
27 com.apple.AppKit 0x97f1b157 _DPSNextEvent + 1301
28 com.apple.AppKit 0x97f1a752 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113
29 com.apple.AppKit 0x97f16ac1 -[NSApplication run] + 911
30 com.glu.macos.zamf1 0x00171910 main + 206
31 com.glu.macos.zamf1 0x000471a5 start + 53
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x97d6c90a kevent + 10
1 libdispatch.dylib 0x948dce04 _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x948db853 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x97d6c02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x99f97ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x99f996fe start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x97d6c02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x99f97ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x99f996fe start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x97d6c02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x99f97ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x99f996fe start_wqthread + 30
Thread 5:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x97d69c22 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x97d691f6 mach_msg + 70
2 com.apple.CoreGraphics 0x90afddf5 _CGSSynchronizeWindowBackingStore + 167
3 com.apple.CoreGraphics 0x90ac0226 _CGSLockWindow + 4158
4 com.apple.CoreGraphics 0x90abeee3 CGSDeviceLock + 317
5 libRIP.A.dylib 0x9c8da305 ripd_Lock + 62
6 libRIP.A.dylib 0x9c8df8b5 ripl_BltImage + 422
7 libRIP.A.dylib 0x9c8df497 ripc_RenderImage + 269
8 libRIP.A.dylib 0x9c8df16a ripc_EndLayer + 899
9 com.apple.CoreGraphics 0x90ad84a5 CGContextEndTransparencyLayer + 89
10 com.apple.AppKit 0x9824e79e -[NSButtonCell(NSDefaultButtonIndicatorPrivate) heartBeat:] + 2378
11 com.apple.AppKit 0x982b6931 -[NSControl heartBeat:] + 43
12 com.apple.AppKit 0x98650c23 -[NSWindow(NSWindow_Theme) heartBeat:] + 260
13 com.apple.AppKit 0x9815f1e2 -[NSUIHeartBeat _heartBeatThread:] + 1127
14 com.apple.Foundation 0x9593ee25 -[NSThread main] + 45
15 com.apple.Foundation 0x9593edd5 __NSThread__main__ + 1582
16 libsystem_c.dylib 0x99f95ed9 _pthread_start + 335
17 libsystem_c.dylib 0x99f996de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x00000000 ecx: 0x00002060 edx: 0x00000000
edi: 0x00000000 esi: 0x00171b74 ebp: 0xc0042b38 esp: 0xc0042b30
ss: 0x00000023 efl: 0x00010246 eip: 0x00171b9f cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000000
Logical CPU: 3
Binary Images:
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0x931dd000 - 0x931e4ff9 libsystem_dnssd.dylib (??? - ???) <EBEAF723-84F8-3544-8FB2-31B7771B50D0> /usr/lib/system/libsystem_dnssd.dylib
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0x9b207000 - 0x9b20eff7 libsystem_notify.dylib (80.1.0 - compatibility 1.0.0) <47DB9E1B-A7D1-3818-A747-382B2C5D9E1B> /usr/lib/system/libsystem_notify.dylib
0x9b20f000 - 0x9b252ffd libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <4BA1F5F1-F0A2-3FEB-BB62-F514DCBB3725> /usr/lib/system/libcommonCrypto.dylib
0x9b253000 - 0x9b2c7fff com.apple.CoreSymbolication (2.2 - 73.2) <FA9305CA-FB9B-3646-8C41-FF8DF15AB2C1> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x9b2c8000 - 0x9b309ff9 libcurl.4.dylib (7.0.0 - compatibility 7.0.0) <9FD420FB-7984-3A07-8914-BB19E687D38B> /usr/lib/libcurl.4.dylib
0x9b407000 - 0x9b409ff7 libdyld.dylib (195.5.0 - compatibility 1.0.0) <637660EA-8D12-3B79-B644-041FEADC9C33> /usr/lib/system/libdyld.dylib
0x9b416000 - 0x9b46ffff com.apple.HIServices (1.21 - ???) <91EC636D-AC27-3332-BA1C-FD7301917429> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x9b470000 - 0x9b471fff com.apple.TrustEvaluationAgent (2.0 - 1) <4BB39578-2F5E-3A50-AD59-9C0AB99472EB> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x9b472000 - 0x9b480ff7 libxar-nossl.dylib (??? - ???) <5BF4DA8E-C319-354A-967E-A0C725DC8BA3> /usr/lib/libxar-nossl.dylib
0x9b596000 - 0x9b632fff com.apple.ink.framework (10.7.5 - 113) <05CAFB64-D3B8-3973-87EA-CB8BBE580F6B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x9b633000 - 0x9b6d7fff com.apple.QD (3.40.1 - ???) <B5650C5E-AB41-3758-84A1-5A97EDCD8EFE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x9b73e000 - 0x9b836ff7 libFontParser.dylib (??? - ???) <71B33EB1-27F8-3C68-B940-FC61A3CFE275> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x9b837000 - 0x9b886ffb com.apple.AppleVAFramework (5.0.16 - 5.0.16) <1188E7AB-76FE-343F-9108-30CD67E5A37B> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x9b887000 - 0x9b887ff0 com.apple.ApplicationServices (41 - 41) <BED33E1D-C95C-3654-9A3A-0CB3607F9F10> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x9b888000 - 0x9bafcff3 com.apple.CoreImage (7.99.1 - 1.0.1) <C4B2DD2A-8E45-31CD-9B25-2AC1CA252B14> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x9bb31000 - 0x9bb3ffff libz.1.dylib (1.2.5 - compatibility 1.0.0) <E73A4025-835C-3F73-9853-B08606E892DB> /usr/lib/libz.1.dylib
0x9bb40000 - 0x9bb4bffb com.apple.speech.recognition.framework (4.0.21 - 4.0.21) <A1764D2F-EB84-33DC-9ED5-CDA3B468FF3E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x9bb4c000 - 0x9bb54ff5 libcopyfile.dylib (85.1.0 - compatibility 1.0.0) <A1BFC320-616A-30AA-A41E-29D7904FC4C7> /usr/lib/system/libcopyfile.dylib
0x9bbdf000 - 0x9bbe5ffb com.apple.print.framework.Print (7.4 - 247.3) <CB075EEE-FA1F-345C-A1B5-1AB266FC73A1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x9bbe6000 - 0x9bc43ffb com.apple.htmlrendering (76 - 1.1.4) <743C2943-40BC-36FB-A45C-3421A394F081> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x9c03c000 - 0x9c03effb libRadiance.dylib (??? - ???) <4721057E-5A1F-3083-911B-200ED1CE7678> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x9c0b0000 - 0x9c180ffb com.apple.ImageIO.framework (3.1.2 - 3.1.2) <C3CB142F-BE91-3AFA-B052-409F776C0B9E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x9c181000 - 0x9c218fff com.apple.securityfoundation (5.0 - 55116) <510A3BA7-7171-3D98-A717-8EECCCE5FC91> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x9c219000 - 0x9c36ffff com.apple.audio.toolbox.AudioToolbox (1.7.3 - 1.7.3) <F09C7075-2C4E-3A4F-A372-95D700125513> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x9c3be000 - 0x9c3f2ff8 libssl.0.9.8.dylib (49.0.0 - compatibility 0.9.8) <F8B27D62-C6E2-35E2-BA20-4A20BB3B9CD0> /usr/lib/libssl.0.9.8.dylib
0x9c3f3000 - 0x9c4b6fff com.apple.CoreServices.OSServices (478.50 - 478.50) <916A3B50-1033-3FFE-A9AF-3CC2B0F60EAE> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x9c4d0000 - 0x9c510ff7 libauto.dylib (??? - ???) <984C81BE-FA1C-3228-8F7E-2965E7E5EB85> /usr/lib/libauto.dylib
0x9c511000 - 0x9c561ffa libTIFF.dylib (??? - ???) <9511A31E-070C-313E-8320-AAB683AD0653> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x9c5d2000 - 0x9c5eeff1 libPng.dylib (??? - ???) <F084226B-14F0-36C0-B5EC-22C78406D2B6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x9c5ef000 - 0x9c6afffb com.apple.ColorSync (4.7.4 - 4.7.4) <0A68AF35-15DF-3A0A-9B17-70CE2A106A6C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x9c6b0000 - 0x9c6b9fff libc++abi.dylib (14.0.0 - compatibility 1.0.0) <FEB5330E-AD5D-37A0-8AB2-0820F311A2C8> /usr/lib/libc++abi.dylib
0x9c6ff000 - 0x9c816fe9 com.apple.WebKit (7534.57 - 7534.57.7) <85DAC34E-86A1-380F-B166-56630C9B0BD5> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x9c817000 - 0x9c820ff3 com.apple.CommonAuth (2.2 - 2.0) <C3FD6EC2-8EB3-38FB-BBB7-05009CA49024> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x9c82d000 - 0x9c8c3ff7 com.apple.LaunchServices (480.40 - 480.40) <D5C0DEF9-398C-3742-8C4E-875C3365EC8B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x9c8c4000 - 0x9c8c9ff7 libmacho.dylib (800.0.0 - compatibility 1.0.0) <56A34E97-518E-307E-8218-C5D43A33EE34> /usr/lib/system/libmacho.dylib
0x9c8d2000 - 0x9c910fff libRIP.A.dylib (600.0.0 - compatibility 64.0.0) <AF1174F9-4402-31EB-9C84-AB644E5865DF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x9c911000 - 0x9ca20ff7 com.apple.DesktopServices (1.6.5 - 1.6.5) <CEC069D7-37A3-3D25-A3BB-39DE99FDA46E> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x9ca21000 - 0x9ca25fff libGIF.dylib (??? - ???) <2ADFED97-2228-343D-9A53-207CBFDE7984> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x9ca5a000 - 0x9ca5afff libOpenScriptingUtil.dylib (??? - ???) <E4C22B65-9493-31D5-9D46-19BD70975587> /usr/lib/libOpenScriptingUtil.dylib
0x9ca5b000 - 0x9ca91ff4 com.apple.LDAPFramework (3.2 - 120.2) <CCEB43CD-3861-33CC-8D9B-588F415A7028> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x9ca92000 - 0x9caaffff libresolv.9.dylib (46.1.0 - compatibility 1.0.0) <2870320A-28DA-3B44-9D82-D56E0036F6BB> /usr/lib/libresolv.9.dylib
0x9cab0000 - 0x9cab4ff3 libsystem_network.dylib (??? - ???) <62EBADDA-FC72-3275-AAB3-5EDD949FEFAF> /usr/lib/system/libsystem_network.dylib
0x9cab5000 - 0x9cab5ffe libkeymgr.dylib (23.0.0 - compatibility 1.0.0) <7F0E8EE2-9E8F-366F-9988-E2F119DB9A82> /usr/lib/system/libkeymgr.dylib
0x9cab6000 - 0x9cd63fff com.apple.JavaScriptCore (7534.57 - 7534.57.3) <5AE5C3B8-D807-356B-80D9-4D0A706A10D1> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x9cd64000 - 0x9ce74fe7 libsqlite3.dylib (9.6.0 - compatibility 9.0.0) <34E1E3CC-7B6A-3B37-8D07-1258D11E16CB> /usr/lib/libsqlite3.dylib
0x9ce75000 - 0x9ce76ff7 libsystem_sandbox.dylib (??? - ???) <036370E2-9D3E-38B8-B3A5-9056C57E780E> /usr/lib/system/libsystem_sandbox.dylib
0x9ce7d000 - 0x9ce7efff libDiagnosticMessagesClient.dylib (??? - ???) <DB3889C2-2FC2-3087-A2A2-4C319455E35C> /usr/lib/libDiagnosticMessagesClient.dylib
0x9ce7f000 - 0x9cea1ff8 com.apple.PerformanceAnalysis (1.11 - 11) <453463FF-7C42-3526-8C96-A9971EE07154> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x9cea2000 - 0x9cf11fff com.apple.Heimdal (2.2 - 2.0) <2E1B8779-36D4-3C62-A67E-0034D77D7707> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x9cf12000 - 0x9cf4fff7 libcups.2.dylib (2.9.0 - compatibility 2.0.0) <007A1877-E981-3007-A8FA-9B179F4ED6D1> /usr/lib/libcups.2.dylib
0x9cf51000 - 0x9cf51fff com.apple.audio.units.AudioUnit (1.7.3 - 1.7.3) <2E71E880-25D1-3210-8D26-21EC47ED810C> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 702
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=193.0M resident=93.9M(49%) swapped_out_or_unallocated=99.1M(51%)
Writable regions: Total=89.3M written=2324K(3%) resident=4396K(5%) swapped_out=0K(0%) unallocated=85.0M(95%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 472K
CG image 16K
CG raster data 64K
CG shared images 3416K
CoreGraphics 8K
CoreServices 1712K
IOKit 268K
MALLOC 59.9M
MALLOC guard page 64K
Memory tag=240 4K
Memory tag=242 12K
Stack 66.5M
VM_ALLOCATE 16.4M
__CI_BITMAP 80K
__DATA 12.8M
__DATA/__OBJC 148K
__IMAGE 528K
__IMPORT 4K
__LINKEDIT 46.2M
__OBJC 2180K
__OBJC/__DATA 228K
__PAGEZERO 4K
__TEXT 146.7M
__UNICODE 544K
mapped file 120.6M
shared memory 316K
shared pmap 7148K
=========== =======
TOTAL 486.0M
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f17
Graphics: NVIDIAPlease read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2. -
I think it is a virus...when i open safari or firefox i get this warning that I have to update my flash...when i press remind me later an exe file opens...i did not click on the exe file but i can not open any browsers except apple!! what should i do?
The issue of a hacked router is worth looking into, also some other prospecting
software adware or genieo malware may be in your computer, so thesafemac
site has other bits of information to be familiar with. So as to not overwhelm.
The re-directs can be a troublesome issue, with more than one cause.
Did you get a screen shot of the affected browser window, to post here?
Oh, if you want to see what Adobe Flash Player is in your Mac, this Adobe site
may be of help. The links within it can be used to troubleshoot to some extent.
•Adobe Flash Player - Flash Player Help:
http://helpx.adobe.com/flash-player.html
An advantage to using older obsolete Macs is the later promise of Flash does
not necessarily you'd get/need it. Too bad HTML5 isn't more pervasive...
Good luck & happy computing!
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