How to assign agent at runtime

Hello gurus,
I have a small querie.
My requirement is when a workitem is received by a possible agent and he is not responding eventhough he receives repeative mail. I want to assign the new agent at runtime when the actual agent is received more than 4 workitems for the same task.
It means 5th workitem should be diverted to new agent.
Thanks in advance.
Please help me out.
Thanks & Regards,
Siraj Md.
Edited by: siraz ahmed on Dec 15, 2009 3:52 PM

Hi,
1. specify a counter Variable between the loop and increment the counter once the counter is reached 4
if Counter > 4 then
Specify the new agent id in dialogue task
You want to assign the agent at runtime means we have two options
1. Go to SWIA-> Give the dialogue workitem no -> Select Assign possible agents tab -> Specify the agent id at runtime
2. SBWP ->Select Work item ->Workflow settings ->Maintain Substitution

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