How to "escalate" complaints...

in order to "escalate" a complaint... which means that you have come to the point where customer/tech support is not resolving your problem... you might send a letter or email to one, more is better, person(s)... from this list i created... REMEMBER to write in a clear, professional manner... and ALWAYS put this at the very bottom of the page you are either emailing or snailmailing or even faxing...
cc:legal/verizon/complaint/the date of your letter or email goes here
a written complaint with the original in your possession is taken much more seriously than a phone call! this is true of any issue with any person or business or organization...
also, when you send a complaint to multiple persons, this causes the recipient to be more responsive as he/she sees the other recipients on your document...
when you get a response from a higher up, perhaps an email with the term "escalation", be prepared to clearly state your complaint, and tell the person that you are keeping a record of this communication...
now for some contacts to send complaints to (sending to multiple persons is always better, even if the area of their responsibility does not seem to match your complaints, imo...):
{edited for privacy}

I am surprised the contacts were deleted, when they are readily available ON the Verizon Wireless site itself.
Just Google, Executives of Verizon Wireless. First Verizon link listed is Verizon's executives. Personally I would contact the regional management first, then if no resolution, then the executive leadership. Both groups are on that page.

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Edited by: Kostya Khveshchenik on Oct 20, 2010 2:09 PM

not resolved =(
Edited by: Kostya Khveshchenik on Nov 19, 2010 8:50 AM

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First Contact the Developer of the App.
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How to escalate a claim when being ignored by customer complaint advocate

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Moderator note: full name of Lenovo employee removed per forum rules: Lenovo Community Participation Rules

Bump - I continue to try to contact Doris S., my customer complain advocate and she has yet to answer, pick up my phone calls, or respond to any of my emails. Does anyone have contact information for an alternative customer complaint advocate or a supervisor in the department?

How to escalate your Verizon complaint.

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Please, gene19728, can you forward me the executive line and email contact for their CEO? I'm going insane from Verizon's unresposiveness. Thank you.

Hi, I got an Error 23 when trying to restore my phone. Apple support centre says its a hardware issue without doing anything to come to this conclusion. They will not tell me how to escalate this case. Please let me know if there is a way to escalate.

One day when tried to restart my iphone 4, I got a screen asking me to connect to itunes. Itunes asked me to restore my phone. When I tried to restore, I got an Error 23 saying it cannot be restored. I tried the phone support. They asked to contact the service centre. I then tried the service centre guys. They clearly did not know what Error 23 was. They asked to contact the apple support again. After 2-3 guys tried to blow me off saying it is a hardware issue, I asked for a senior analyst. Apple support assigned a senior guy who said he will contact the engineering team. After 2 days, I was told that the engineering team has confirmed that this is a hardware issue.
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The senior analyst that was later assigned to my case, again asked me to restore from my machine. I got the same error.
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Hi @imobl,
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And by the way, I am not certain that this is a software bug. Again if you read my Posts, you will notice I only want a confirmation,/proof that the issue is hardware related as they mention..
Please refrain do. Responding if there is nothing to add.

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If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

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Did you bill it to the account?
If so, follow these steps:
"HOW AND WHEN CAN I DISPUTE CHARGES?
If you're a Postpay customer, you can dispute your bill within 180 days of receiving it, but unless otherwise provided by law or unless you're disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved. If you're a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was incurred. YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT VERIZONWIRELESS.COM), WITHIN THE 180–DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE."
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Hi, I would like to know please how to file this complaint against an apple store:
Dear Apple support,
I have a MacBook Pro (Model No: A1226 ans SN: w87***x91) which I purchased from "Apple Line" store (http://www.appleline.com.eg) August 2007. The problem is, on December 2008 it suddenly stopped working. Apple Line told me it needs a new Motherboard and that it will cost me around 1,272 US$! or, as an option, they can buy my MacBook for around 170 US$!!! (The same MacBook I bought from them for around 2,730$!!!).
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<Edited by Moderator>

Good luck with that. First, be aware that Apple doesn't read these forums, its user to user, You need to contact AppleCare for further assistance.
Second, you purchased your item from an Apple Authorized reseller -- that was NOT an official Apple Store...most users here aren't going to be able to help you or even advise you what to further look at, nor how to get it repaired in Egypt.
Third, sorry about your problems, but charging for shipping for repairs is pretty standard, and they often charge more for people in other countries than we pay here in the US...
Hope you get your problems resolved, but this forum isn't the right place for this.

How to "escalate" complaints...

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