How to get a refund for Verizon services I did not ask for?

I just got a piece of mail about "Total Mobile Protection" . $11 per month on one of my 4 lines. I never asked for this. I called Verizon and they said, sorry cant help. You signed the user agreement at the store! Wow! No manager, no escalation path. They turned it off but how do I get my $18 back? Nothing but headaches so far with Verizon. 3 of 4 lines required support calls to transfer the lines, and now this.

I was billed prorated 8$ in November and $11 for December. I just got the paper mail about "total mobile protection", yesterday and called immediately. I just called billing support again today and she did credit just $11, (but not the $8. First she was going to credit the $8 but not the $11) as she wasn't able to prove did or did not agree to this charge. The Verizon rep also asked me why i just got the mail about "total mobile protection" yesterday! How would I know why Verizion waited over a month to send it? So i guess the default is the customer is wrong. I don't care about the $ that much but don't like the idea of random charges that can't be refunded.
After having to call support 7 times (3 provisioning and 2 different billing issues) and visit the store to fix Verizon mistakes, and Verizon basically telling me I am lying, we are not off to a good start on this new contract.

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$300 charge for the phone i did not ask for!!!

Hello,
my name is Irina , phone number xxx-xxx-xxxx.
I came to a Verizon store (Harbor east branch on Fleet street, Baltimore., MD) two months ago to purchase screen protectors for my iphone. Before i left the assistant asked if there was anything else they could help me with. I said the home button wasn't working properly so they offered to take a look at it.
After inspecting the iphone the assistant said the issue could not be fixed and offered to order a replacement iphone for no additional charges, since the inspection had not detected water damage.
I gladly agreed! Received my replacement ipone, mailed the old one back. it was two months ago.
Now two months later i see a $299 charge for the replacement phone i received in march because they detected water damage in my old iphone.
How ridiculous is that? I did not ask for it. If i knew there was a chace of water damage why would i risk a $300 charge replacing my iphone when i could just wait a few months for the iphone 5 free upgrade?! My old phone worked fine, except for the home button being not sensitive.
And now you're expecting me to pay $300 for what?
The store has to take responsibility for this. The charge needs to be taken off my account. My whole family and i have been verizon customers for 5 years and i cant believe this is happening now!
If no action is taken to resolve this problem im going to file a complain to FFC Better Business Bureau.
I'm hoping to hear from a verizon representative as soon as possible. Customer service on the phone would not help.
I can not believe how difficult it is to find contact information to get in touch with the right people who will be in position to help.
Thank you for your coordination,
Irina
>Personal info removed<
Message was edited by: Verizon Moderator

So, my son's iPhone 4s was having issues with the power button and the home button. I bought it less than a year ago and have also purchased the insurance. That said these kept sticking and didn't work, so we took it into the Verizon store where a sales clerk took it to the back and after 15 minutes came back to tell us that his iPhone was broken, and that the problems were common and we could get a new phone under the warranty. We asked 5 questions along the lines of are you sure? They said yes. They looked up our information and NOT ONCE did they advise us to go thru the Insurance option that I pay $9.99 a month for. This issue would be covered by warranty for SURE! They gave us a box to ship it back to Verizon in, ordered him a new phone, and wala it came in the mail 3-5 days later. THEN 10 days AFTER that, I get an email from Verizon telling me that they "disallowed" the warranty claim as the issue was not due to a malfunction of the phone but some kind of damage -- which then they included a picture of (and the picture did NOT even show on the email). They also wanted me to know that I would be seeing a $299 charge for the replacement phone. I didn't even PAY $299 for the original phone back when I bought it - there was a $199 promo deal going on. I called customer service - what a CLUSTER! They pulled up the email and could SEE the picture I couldn't - and the notation apparently saying that the phone had suffered WATER DAMAGE. This PHONE has been treated like GOLD -- it never had ANY Water damage, they are just trying to get out of honoring the Warranty. WHY would the service tech @ the Verizon store tell us it was a common issue covered under warranty AFTER inspection? WHY would he tell us that it would be taken care of and to send the phone into Verizon with a new replacement on the way?? The Customer Service person then shared with me "oh - I see you have the Asurion Insurance" - I said YES, I did get that when we bought the phone. She said we should have SENT the damaged phone thru Insurance for replacement. OMG! We RELIED UPON THEIR OWN employee to discern the nature of the issue. If they had looked up the account and saw I had insurance, why did they not go that route? What a *****. So net net - I AM NOT PAYING $299 for that phone - they can send me to a collection agency. Honestly what a racket and what kind of employees are working there - incompetent. I will NOT pay for that phone. The worst case should have been I had to pay the insurance deductible, but we relied on the Verizon store employee to diagnose the problem and provide recommended action - which WAS WRONG!

How to get a refund from a movie that did not download?

Rented a Movie... Days later, the movie is still " Processing". I have been billed for the movie, and want a refund. any ideas where to go? Seems to be very difficult to ask for money back.

You're best bet to get that refunded is to contact iTunes Support through expresslane.apple.com. From there, select iTunes as the effected product, then iTunes Store, and answer some questions, and they will email you with the info on getting that resolved for you.

I have been charged for a book i did not ask for? also how do I get apple to change to my new I pad?

I have been charged for "the Forgotten by David Baaldacci. This book I did not order and don't know where it came from?
also how do I get amazon to down load books on my NEW I pad 2? It still wants to go to my old I pad. I would like to use my new pad.

For Amazon stuff you should consult the Amazon help and forums. It has nothing to do with Apple or iBooks.
For your wrong book problem, try using the "report a problem" link on your receipt or in the Purchases section of your iTunes account.

Charged for items I did not ask for and refuse to refund

I signed up for a bundle back in Sept of 08, which during that time I called a few times because I was charged for channels I did not want or sign up for, they did refund those or at least parts. However now I notice that I am being charged for 6.99 home wire maintence, I did not ask for this, so I called and they said we can't refund that, I asked how long it had been and they said since sept of 08 when I signed up...however vz signed me up for paperless statements, I did not ask for that and when I look at my bill online I cannot see the wire charge unless I go to download paper bill, i thought they were the same thing as what I was seeing online, so I never loked at them- they refuse to give me my money back - they said they sent a welcome letter when I signed up witht his on it, I did not see anything about this. Anyone else have a similar problem? My friends have all had over charges with their bundles. But I do realize this goes way back, but these charges where soemthing I had to basically hunt for, they were not on my online bill that I normally see. Their supervisers refuse to help, any suggestions how to get my money back? They should not be allowed to do this to people?

Hi aa16346....hmmm? allow me to contact billing for you in order to come to a resolution. In a private message please send me your billing account number so I can look into this for you. Sorry for this frustration. Allow me to help, thanks.
Constance
Verizon Telecom
Fiber Solution Center
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How do I uninstall webmail notifier that I did not ask for in the first place? It is really slowing dowon my computer.

Hi there. Just yesterday my computer seemed to be running slower and wants to open up WebMail Notifier for Firefox. I did not asked for it to be intstalled in the first place and am wanting to know how do I get rid of it. Any help would be grateful.
Keeoamna

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Haveing Problems with Outlook express did not ask for it do not want it, pleasetell Us in an email how to disable it as it *up my computer

You have put outlook express into our computer we did not ask for it we do not want it.
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[email protected]
''edited for language - TonyE''

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Why is Apple putting music on my iPhone that I did not ask for and do not want ?

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I noticed today that some of my purchased music was on my iPhone iTunes app. I did not ask for these to be installed.
Also, I noticed that when I tap on a song, sometimes it plays, sometimes nothing happens.

Do you mean this
No.
These are thousands of songs that I purchased using my Mac Pro. I sync my iPod Classic with a USB cable to move the songs to the iPod.
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I want to cancel my membership. I did not order it, did not ask for it and will not pay for it. It is impossible to reach you and I am done trying. I have spent over 30 minutes trying. If you do not cancel IMMEDIATELY.

I am trying to cancel my membership but find it impossible to do so. How do you contact them to do this? I did not order and do not want this service and will not pay for it. Has anyone else experience this unasked for and illegal billing? What did you do in order to cancel membership?

Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
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HT3702 I got charged $104.00 for a game I never play. How do I get it reversed. I did not ask for this charge nor did I authorize it.

I had a friend over and she found a casino game on my IPAD2. She played it for a few minutes and asked if she could purchase $19.99 more of coins. I finally okayed the $19.99 but then noticed she had over a million points. I didn't know how this happened. Then I checked my account and found that after the initial $19.99 charge an automatic charge also showed up for $104.99 had been taken from my account. I want to know how to get this reversed as it was identity theft and was not I repeat NOT AUTHORIZED BY ME. I need my money. How can I get it back. I trusted ITunes and now I get ripped off. It turns customers off real fast. Please help.
Dee52

Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

How to get rid this Warning=Sales order (SOBKZ = ) is not provided for this

Dear Concerns
In MB1C, Mov Type=521E, and the batch no=A.
After entering all the required entries the systen gives me the warning and the system save the transaction after pushing the enter button five to six times.
Sales order (SOBKZ = ) is not provided for this goods movement.
I want to get rid of this warning .
So that the system could save the transaction in one click.
Regards:Vijay

Hi
Can u please tell me the solution of that issue as in my case the item has to be received
and reserved against the sales order.
can i make my sales order item cate mark with the special stock indicator and
does it help to solve my problem
Yes this will only solve the problem. You need to mark your sales order item cate with special stock indicator E
Then PGI will be smooth otherwise you can expect problem
This reply is for the other friend
In-IMGMaterials ManagementInventory Management and Physical Inventory---Define Attributes of System MessagesSettings for System Messages----
Here in the new entries add message M7---374 with version as 00 and make that as error message and save it
Regards
Raja

TS3297 itunes have billed me for a purchase i did not make for items in my game 6 pound 5 pence

won't allow me to download or update apps due to my card not having the funds in the account to pay for this charge that i did not make and i will nor be making as im not getting ripped off!!

Try contact iTunes support via this page (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Satellite L500 did not ask for Recovery Disc 2

Hello,
I have just formatted my laptop using Recovery Disc 1. On forums, it says after Disc 1, the menu will ask for Disc 2. But it never asked for Disc 2. Should I have inserted it right after it asked me to eject Disc 1?
I am writing this now on my newly set up Win 7. Everything seems fine but I wonder whether the lack of Disc 2 will cause any problem. Is there any way to boot my laptop also using the second disc?
Thanks!
Message was edited by: wawawa

> I am writing this now on my newly set up Win 7. Everything seems fine but I wonder whether the lack of Disc 2 will cause any problem. Is there any way to boot my laptop also using the second disc?
The second disk will be created only if the space on the first disk would not be enough! So the amount of recovery disk depends on the size of the image file.
If your notebook works properly, I would not be afraid about the 2nd missing disk :)

I've been charged for a service which did not work properly. How can I get reimbursed?

I have downloaded a new apps "old faces..magic". The first time I used it it was working well. But yesterday I tried 5 times could not get the final results but I was still charged on my several trial (5x CHF 2.-). How can I get reimbursed?

Could have been a number accessed from a sky box or free view box. Pressing the red button can instigated a charged call. Do that a few times on xfactor or strictly and the cost soon builds up.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

How to get a refund from Apple when the movie you paid for doesn't play?

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I will dispute the credit card payment to Apple but it isn't worth all the time and trouble you have to go to just to watch a movie at home.

Have you tried Settings>General>Restart on the Apple TV?
What troubleshooting have you done? Downloading anything over the internet can have issues. I have a Sony Blu Ray player with an Amazon connection. For the longest time, every time I started a movie on it, the movie would start, then hang up. Beyond irritating! Eventually I checked my internet speed and found out that it was pretty slow, so I had it ramped up. Haven't had problems since then. But, my point is, that the problem was not with Amazon or my Sony device - it was with my internet provider.
Lots of components, lots of places where a failure can occur....
Cheers,
GB

How to get a refund for Verizon services I did not ask for?

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