TS3297 itunes have billed me for a purchase i did not make for items in my game 6 pound 5 pence

won't allow me to download or update apps due to my card not having the funds in the account to pay for this charge that i did not make and i will nor be making as im not getting ripped off!!

Try contact iTunes support via this page (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • HT1933 I was charged 39.99 for a purchase I did not make.   How can I speak to someone about this.

    I was charged 39.99 on my credit card for a purchase I did not make.  Who can help me with this. 

    If you didn't make the purchase, and nobody else has access to your account or devices and made it, then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I just received an email receipt from iTunes for a purchase I did not make $76.00. What do I do? Could it be phishing?

    I just received an email receipt from iTunes for a product I did not purchase. Is this a phishing scam? How can I find out if it was really purchased?

    The following describes how to see your purchase history: See your purchase history in the iTunes Store
    The following also has information: How iTunes Store charges might look on credit and debit card statements
    If the charge is not yours you may want to contact iTunes Support https://www.apple.com/support/itunes/contact/ and your credit card company.

  • How do I contact Itunes for a purchase I did not make., How do I contact Itunes for a purchase I did not make.

    My son plays racing penguin, the game is for a toddle if you ask me, so why would they charge me $9.99 and 4.99 for anything associated with this game. I did not purchase this, and I thought that when you purchase anything you have to put a password in to confirm. This is why I let my son play this game and others. Please help me to get this off my credit card. I am being charged, 4.99 for one and 9.99 for the other. All of this is associated with Racing Penguin game that my 4 year plays.

    Yo would ave to set the restrictions to not allow in app purchases.
    It sound like your child purchased in app purchases.
    There are no refunds.
    You can try contacting itunes and asking for an exception.
    Click "Support" at the top of this page, then click the link under "Contact Us"

  • I have made an in-app purchase, but did not receive the item.

    I purchased some pro-cash for Tiger Woods golf on the iPad, through an in-app purchase. However, I did not receive the relevant credits, but was charged in full and received my iTunes Store invoice to confirm this.
    I have followed the instructions provided in the support guide on how to 'Report a problem' but the links don't function the way the guide says they shoudl and there are no contact details for the vendro (EA Games). How do I go about escalating this properly?
    Thanks in advance,
    Gordon

    To petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
    I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells

  • I've received an email for a purchase I did not make.

    However, clicking "report the problem" on my iPhone 5 and on my computer does nothing.  It only takes me to FAQ... for which there does not seem to be an answer.  Where can I actually report the problem and get a refund?  This is SO frustrating!

    If you didn't make any purchases, then I suggest changing your password
    Apple ID: Changing your Apple ID password
    If you have credit card information in your iTunes, take that out.
    HT2731 how to delete a credit card: Apple Support Communities
    As for the refund, it is not possible:
    iTUNES STORE - TERMS AND CONDITIONS
    All sales and rentals of products are final.
    Prices for products offered via the Services may change at any time, and the Services do not provide price protection or refunds in the event of a price reduction or promotional offering.
    If a product becomes unavailable following a transaction but prior to download, your sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by Apple.
    However, you can try to follow through this:
    How to Get a Refund from iTunes | eHow
    No guarantee, but you may have a chance.
    Hope this helps.

  • HT4009 charged for an purchase I did not make

    I bought an extra life from the candy crush application but I also got charged for unlock sweet surprise which should have been included in the price.
    Before I entered my password to pay It only showed a total of £0.69, but I received the bill today and were charged £1.38.

    So what would you like us users to do for you?  Contact iTunes support.  There's a link on the bottom of every page in the iTunes store.

  • I am being charged for itune purchases I did not make. Charges are appearing on my bank statement. I have been going around in circles trying to dispute the charges but am going round and round in circles with no success.  Suggestions please.

    I am being charged for itune purchases I did not make. Charges are appearing on my bank statement. I have been going around in circles trying to dispute the charges but am going round and round in circles with no success.  Suggestions please.

    I cannot get any response for HELP!!

  • HT204088 i have a charge on my account i did not make nellie holt the order no mivzvxtl9x

    I Nellie Holt got a charge on my account that I did not make
    for 24.95at the 1 tunes store order no m1vzvxtl9x i like to get this settle

    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • I just found charges and have a receipt for $10. I did not make this purchase. I'm tired of getting charged from you. whenever I do buy a fame and you have my account infi, I start getting charged for other things I diid not ourchase!

    Charges on ny account for purchases not made. I recently bought twi games and now I'm b we ing charged fir others I did not make!?

    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
    If you didn't make the purchases, and nobody else has access to your account or devices and made them, then use the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If they don't show on your account's purchase history then you may want to contact your card issuer.

  • HT3951 I have a new iPad and purchased apps did not get reinstalled

    I went from an iPad to and iPad 2.  I backed up to the cloud and restored from it to my new iPad.  Two of my purchased apps did not restore.  They are not in the purchased area of the app store so I cannot restor from that.

    gomozzie wrote:
    Hi Demo, I am back, so here is my result.
    On my PC I signed out of itunes and deleted the software and then downloaded again.
    It appears, at this stage to be working OK. It has allowed me to do a restore and backup, fingers crossed xxx.
    That is a very good sign.
    The happy result is, I have not been arrested and my computer is intact, so far.......
    Thanks for trying to help..
    I'm happy to hear this news. Sorry that I couldn't help, but you are quite welcome anyway.

  • HT3702 What if there is a charge on my bank account for an apple purchase I did not make

    What do I do if there is an apple purchase on my bank account that I did not make?

    If these charges are being made to a credit or debit card, the most immediate thing you need to do is to call your credit card company or bank and report the unauthorized charges. That company can contact Apple if they need additional information.
    Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store. 
    If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account in which case it will be up to your bank to handle.
    Regards.

  • $300 charge for the phone i did not ask for!!!

    Hello,
    my name is Irina , phone number xxx-xxx-xxxx.
    I came to a Verizon store (Harbor east branch on Fleet street, Baltimore., MD) two months ago to purchase screen protectors for my iphone. Before i left the assistant asked if there was anything else they could help me with. I said the home button wasn't working properly so they offered to take a look at it.
    After inspecting the iphone the assistant said the issue could not be fixed and offered to order a replacement iphone for no additional charges, since the inspection had not detected water damage.
    I gladly agreed! Received my replacement ipone, mailed the old one back. it was two months ago.
    Now two months later i see a $299 charge for the replacement phone i received in march because  they detected water damage in my old iphone.
    How ridiculous is that? I did not ask for it. If i knew there was a chace of water damage why would i risk a $300 charge replacing my iphone when i could just wait a few months for the iphone 5 free upgrade?! My old phone worked fine, except for the home button being not sensitive.
    And now you're expecting me to pay $300 for what?
    The store has to take responsibility for this. The charge needs to be taken off my account. My whole family and i have been verizon customers for 5 years and i cant believe this is happening now!
    If no action is taken to resolve this problem im going to file a complain to FFC Better Business Bureau.
    I'm hoping to hear from a verizon representative as soon as possible. Customer service on the phone would not help.
    I can not believe how difficult it is to find contact information to get in touch with the right people who will be in position to help.
    Thank you for your coordination,
    Irina
    >Personal info removed<
    Message was edited by: Verizon Moderator

    So, my son's iPhone 4s was having issues with the power button and the home button.  I bought it less than a year ago and have also purchased the insurance.  That said these kept sticking and didn't work, so we took it into the Verizon store where a sales clerk took it to the back and after 15 minutes came back to tell us that his iPhone was broken, and that the problems were common and we could get a new phone under the warranty.  We asked 5 questions along the lines of are you sure?  They said yes.  They looked up our information and NOT ONCE did they advise us to go thru the Insurance option that I pay $9.99 a month for.  This issue would be covered by warranty for SURE!  They gave us a box to ship it back to Verizon in, ordered him a new phone, and wala it came in the mail 3-5 days later.  THEN 10 days AFTER that, I get an email from Verizon telling me that they "disallowed" the warranty claim as the issue was not due to a malfunction of the phone but some kind of damage -- which then they included a picture of (and the picture did NOT even show on the email).  They also wanted me to know that I would be seeing a $299 charge for the replacement phone.  I didn't even PAY $299 for the original phone back when I bought it - there was a $199 promo deal going on.  I called customer service - what a CLUSTER!  They pulled up the email and could SEE the picture I couldn't  - and the notation apparently saying that the phone had suffered WATER DAMAGE.  This PHONE has been treated like GOLD -- it never had ANY Water damage, they are just trying to get out of honoring the Warranty.  WHY would the service tech @ the Verizon store tell us it was a common issue covered under warranty AFTER inspection?  WHY would he tell us that it would be taken care of and to send the phone into Verizon with a new replacement on the way??  The Customer Service person then shared with me "oh - I see you have the Asurion Insurance" - I said YES, I did get that when we bought the phone.  She said we should have SENT the damaged phone thru Insurance for replacement.  OMG!  We RELIED UPON THEIR OWN employee to discern the nature of the issue.  If they had looked up the account and saw I had insurance, why did they not go that route?  What a *****.  So net net - I AM NOT PAYING $299 for that phone - they can send me to a collection agency.  Honestly what a racket and what kind of employees are working there - incompetent.  I will NOT pay for that phone.  The worst case should have been I had to pay the insurance deductible, but we relied on the Verizon store employee to diagnose the problem and provide recommended action - which WAS WRONG!

  • HT204088 i have a charge of 16 dollars on my card for a purchase I did not authorized and I want it removed immediately My phone number is 203-449-4926

    I have a purchase for 16 dollars on my account and i did not authorize it Please remove this from my account

    If these charges are being made to a credit or debit card, the most immediate thing you need to do is to call your credit card company or bank and report the unauthorized charges. That company can contact Apple if they need additional information.
    Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store. 
    If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account and it will be up to your bank to handle.
    Regards.

  • Can I get my money back for a purchase I did not authorize

    My son purchase two items today that I did not authorize can i get my money back

    You can try contacting iTunes Support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If they were made an on iPhone, iPad or iPod Touch then to try and stop it happening again you can use Settings > General > Restrictions > In-App Purchases 'off' to stop in-app purchases being made, and depending upon the iOS version on it you might also have a Require Password setting on the Restrictions screen which you can set to 'Immediately'

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