HP 2610 All in One Utilities Problem

Hi, I've got a problem with my HP 2610 All in One Printer. I'm trying to clean the cartridges/check the ink levels etc, and normally I would have done this by choosing the printer from the System Preferences printer section, but when I click the Utilities icon, an error message says that the printer was not turned on or connected.
I've uninstalled the software, reinstalled the basic printer driver, but the problem still persists. It won't show me any ink levels, allow me to clean, align etc because of the fact the Mac thinks the printer is turned off, despite the fact that I can print to it.
Any ideas? Thanks in advance!

I also tried plugging the USB cable into the actual computer rather than the keyboard, but it had the same effect.

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  • HP Photosmart 2610 All in One Printer Paper feeds OK but the software and sensors are a problem

    HP Photosmart 2610 All in One Printer   Paper feeds OK but the software and sensors are not allowing paper to feed until several steps are taken first.
    (I am using Windows 7.  I also use the virtual XP mode and mostly MS Office 2003 docs). 
    I have had this printer for several years and love it.  Before I toss it out, I thought I would check if I could get it to work properly before I buy another printer.  Note: I did put in a new HP black cartridge (because it was out of ink) but the printer was not working properly for several days before I changed the cartridge. The printer was at step 5 before ink change.
    Lately, each time I turn on my printer, I have to go through the same routine
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    3. Error message appears that it is out of paper.  So I press OK to continue.
    4. It says "aligning print cartridges" runs through 2 sheets of blank paper without trying to do anything and then states "cartridge alignment failed"  "Press OK to continue"
    5. Screen is now normal and it appears it is going to work.
    6. It makes no difference if I used the copy function OR when I send a print job from the computer, the paper feeds into the printer and stops at the exact place to start printing but nothing happens.
    7. Error message appears that it is out of paper. OR that it is the wrong size paper.  I pull the paper that was at the proper place to be printed from the printer and then the error message says "Paper jam.  Press OK to continue"
    8.  I press OK.  The printer will then quickly feed in and eject 2 sheets of paper before it will actually start printing the print job.  It will work fine after this as long as I print from the same document.
    9. If I want to print a different document then I have to start all over again at step 6 to get the printer to work.  If I shut the printer off I have to go back to step 1.
    What I have already tried
    A.  Uninstalled and reinstalled the printer driver direct from HP web site.  I have done this several times with both the basic driver download and the complete package download.
    B.  I have done a partial reset by unplugging the printer, and then re-plugging the printer while pushing the  "# and 3" buttons while turning on the printer.  I have done this several times.  Each time it will work fine until I try a different document of turn off the printer.
    C. I have downloaded the HP Print and Scan Doctor and used it several times.  It states that "everything checks out OK"
    D. I have downloaded the HP Hardware Diagnostic Utility 4.0 but it does not work with my printer.
    E.  I have cleaned all the rollers and blown air throughout to make sure there were no bits of junk in the paper's path or blocking a sensor.
    F.  I have tried different brands and weights of paper (all 8½  x 11) but nothing works.
    Most of the problems started when I added the printer to the virtual machine so I could print XP files.  This may just be a coincidence because the printer has the same problems when I use the copy function without the computer being on.
    Thanks for looking at my issues.  Any help would certainly be appreciated.

    I just tried using Notepad as you suggested and had the same result.  Paper feeds in stops at proper place and error message "out of paper" 
    I just put in two new HP ink cartridges because the other two were low and I was told that this might be the problem. 
    I seem to remember that the HP 2610 shows 2 "ink icons" in the lower left corner.  One for black and one for color.  The ink icons would change from completly full to just an outline as the amount of ink went down.  Currently the black ink icon is missing
    This is a very frustrating problem because the printer works great after doing a few steps to get around the problem.  The fact that the problem reoccurs any time anything is changed is the major problem
    Most of the problems started when I added the printer to the Windows 7 virtual machine so I could work with Windows XP programs.  This may just be a coincidence because the printer still has the same problems when I use the copy function without the computer even being on.
    I want to thank you for all of your efforts.  Perhaps this is a unique problem that will never be solved and it is best to take my losses and buy a new printer.  As a last chance, if possible, could you refer my post to someone who is an expert with the HP 2610 printer.

  • Problems Printing to HP 2610 All-in-one

    Hi Folks,
    First off, I'm a Windows person so please don't assume I know the internals of OS-X very well (my wife is the Mac user, but is not the household "techie"). That said...
    When we try to print documents to the HP 2610 All-in-one (USB connected directly to her G4), the print dialog comes up looking "almost" normal. The bottom of the print dialog only offers a "?", "Supplies.." and "Cancel" (but the left half of the cancel button is chopped off). "Send FAX Now" (greyed out) is also there. No print button! "Supplies" offers to sell me ink cartidges and "cancel" of course cancels the print job. Where is the "Print" button and how do I get it back?
    System preferences, System Profiler shows the printer as available, the default, USB and running HP driver version 7.3.0 (the latest one HP offers and the one I installed after upgraging to OS-X 10.4.3) is 7.3.1). System Preferences, Printers also shows the printer as available and on a USB port.
    I have tried printing from TextEdit, Office:X Word: Service Release 1 and AppleWorks 6 (6.2.2) and get the same messed up print dialog.
    Oddly... the system has no problems printing to a Brother 1440 Laser (not defaulted) connected via USB to one of my Windows XP Pro systems. It can't print to it's direct connected USB HP 2610.
    Dual 1.25Ghz PowerPC G4 Mac OS X (10.4.3) 768MB DDR SDRAM

    Hi Folks,
    First off, I'm a Windows person so please don't assume I know the internals of OS-X very well (my wife is the Mac user, but is not the household "techie"). That said...
    When we try to print documents to the HP 2610 All-in-one (USB connected directly to her G4), the print dialog comes up looking "almost" normal. The bottom of the print dialog only offers a "?", "Supplies.." and "Cancel" (but the left half of the cancel button is chopped off). "Send FAX Now" (greyed out) is also there. No print button! "Supplies" offers to sell me ink cartidges and "cancel" of course cancels the print job. Where is the "Print" button and how do I get it back?
    System preferences, System Profiler shows the printer as available, the default, USB and running HP driver version 7.3.0 (the latest one HP offers and the one I installed after upgraging to OS-X 10.4.3) is 7.3.1). System Preferences, Printers also shows the printer as available and on a USB port.
    I have tried printing from TextEdit, Office:X Word: Service Release 1 and AppleWorks 6 (6.2.2) and get the same messed up print dialog.
    Oddly... the system has no problems printing to a Brother 1440 Laser (not defaulted) connected via USB to one of my Windows XP Pro systems. It can't print to it's direct connected USB HP 2610.
    Dual 1.25Ghz PowerPC G4 Mac OS X (10.4.3) 768MB DDR SDRAM

  • Looking for HP Basic Driver only for hp 2610 all-in-one printer

    I have windows 7( Just recently installed) and a HP 2610 all-in-one printer.
    I just wanted to download the printer driver only and not the HP Photosmart and office software Suite.
    This webside say the printer driver only is availble as a separate download named "HP Deskjet Basic Driver"
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-76831-1&lc=en&dlc=en&cc=us&...
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    Regards
    Tech

    I just tried using Notepad as you suggested and had the same result.  Paper feeds in stops at proper place and error message "out of paper" 
    I just put in two new HP ink cartridges because the other two were low and I was told that this might be the problem. 
    I seem to remember that the HP 2610 shows 2 "ink icons" in the lower left corner.  One for black and one for color.  The ink icons would change from completly full to just an outline as the amount of ink went down.  Currently the black ink icon is missing
    This is a very frustrating problem because the printer works great after doing a few steps to get around the problem.  The fact that the problem reoccurs any time anything is changed is the major problem
    Most of the problems started when I added the printer to the Windows 7 virtual machine so I could work with Windows XP programs.  This may just be a coincidence because the printer still has the same problems when I use the copy function without the computer even being on.
    I want to thank you for all of your efforts.  Perhaps this is a unique problem that will never be solved and it is best to take my losses and buy a new printer.  As a last chance, if possible, could you refer my post to someone who is an expert with the HP 2610 printer.

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    My home network has a HP Photosmart 2610 all-in-one printer on it.  Occasionally all the computers on the network see the printer as offline (Vista and XP).  The printer must be deleted and then added again in control panel to make it work again.
    This is happening because the printer IP is changing sometimes.
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    Daniel
    Message Edited by dshields on 07-25-2009 12:37 PM

    Have you got a solution for this problem?  I am having a similar problem where it looks like the network card has failed.. Hopeing for an easy solution
    Thank You
    Jeff

  • HP Photosmart 2610 All-in-One, Manual Two-Sided Printing, HP e-mail support Ticket no: 8028153835

    HP e-mail support, Ticket no: 8028153835 
    I purchased my HP Photosmart 2610 all-in-one printer in 2005. It was previously installed on a HP Laptop, Windows XP, and all the features worked.
    It is now on a PC running Windows Vista Ultimate 32. When I tried installing the printer software CD, it wouldn't load because of the Vista OS. I then loaded the HP Photosmart 2600 series full feature printer driver (Vista OS compatible) from the following HP website link:
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    Now I cannot get the Printing Preferences to allow Manually Duplexing (two-sided) printing. This option was available on the original printer software.
    I've tried the solutions on: HP Image Zone Help / Two-Sided Prints which indicate:  Click the Finishing tab / In the Document options area / select the Print on both sides check box (this box is not available).
    When I run the printer from the Control Panel as Administrator, the printer Properties / Device Settings show Manual Duplexing: Enabled.  When I go to the printer Properties / Advanced / Printing Defaults, neither the Finishing / Print On Both Sides check box is available nor will the Printing Shortcuts tabs allow the Print On Both Sides option to appear (only shows Print On Both Sides: Off).
    HP e-mail support told me to install this patch to correct the problem:
    http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?softwareitem=mp-69848-1&cc=us&lc=en&...
    When I try installing the patch, it won't load because it wants the original CD software. So I'm back to my initial problem of trying to load the original printer software that won't load because the CD is for Windows XP OS. I am at an impasse between the Software CD that I have, and what is available on the HP website.
    What is your solution?
    This question was solved.
    View Solution.

    cschmidt41 wrote:
    I use Windows 7 Home Premium 64 bit and the Deskjet 6500 is not one of the choices. Any subs?
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    The driver is supplied through Windows Update.  Go to the Devices and Printers folder, Add a Printer, then select Windows Update.  It will take a few minutes to update the list, then the Deskjet 6500 series will be a choice under HP (not Hewlett-Packard).
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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    Welcome to the community @Larrypat 
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    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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    You are not alone.
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    HI,
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    --Say "Thanks" by clicking the Kudos Star in the post that helped you.
    --Please mark the post that solves your problem as "Accepted Solution"

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    Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
    I am an HP employee.

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    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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