HP 4500 Envy all in one printer

My printer used to scan documents, no problem. I have the printer up to be wireless. Now it is scanning only a portion, like the logo or the document in several portions. I have uninstalled the software and reinstalled. I have updated the software from the HP website. Have made sure the settings say scan whole document. It prints and copies fine, just have issues with the scan.
This question was solved.
View Solution.

Hi @yoritz,
Welcome to the HP Forums!
I am sorry to hear that you are having trouble scanning with your HP Envy 4500, but I am happy to help!
Please take a look through this general scanning guide, A 'Connection Error' or 'Computer Not Found' Message Displays When Scanning for HP ENVY 4500 e-All-i.... As I believe it has solutions that could resolve your issue.
If you still need further assistance, please reply with the Operating System you are using. If you do not know the Operating System you are using, please visit this website. Whatsmyos.
Thank you for posting, and have a wonderful day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Similar Messages

HP ENVY 4500 e-All-in-One Printer/Mac OS 10.6/can't scan multiple pages as single document/file

Mac OS X 10.6.8
HP Scan app 4.4.1
In the HP ENVY 4500 e-All-in-One Printer support page for scanning with a full feature driver installed. Under "How to scan a multi-page original into a single file for HP Scan software version 4.0. Everything is OK until after I've scanned the documents and clicked "Done". (Step # 6) & Click Send , click Folder , name your file, and then save the file to the computer.(Step # 7)
This is where I go wrong. I can't find the Format drop-down menu to complete Steps 8 & 9.
Click the Format drop-down menu, select Contents , and then check the box to Save all items to a single file .
Click Save .
This question was solved.
View Solution.

Hi MaWoo,
Thanks for your post and welcome to HP Forum.
Please make sure you select PDF or Searchable PDF as the Format. You should then find a box to check for "Combine into single document".
Best regards,
Mandy
Say "Thanks" by clicking the Thumb up in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
Although I work for HP my posts and replies are my own

HP Officejet 4500 Desktop All-in-One Printer - G510a and Windows 8.1

The drivers for this do not seem to work on Windows 8.1. Whilst I can print no problem I cannot access the solution centre from my new laptop and i cannot scan. It gives me the message No scan options refer to device documentation to troubleshoot. It works fine on my old laptop which has Windows XP installed.
NB i have tried installing from your website and when i click on install it runs for a few seconds then sends the error message that it cannot find the file.
Does this mean that the HP Officejet 4500 Desktop All-in-One Printer - G510a is not fully compatible with Windows 8.1. Help please I am getting very frustrated.

Hi amp229,
Welcome to the HP Forums!
I see that your are getting the specified file cannot be found error, during the installation.
Please try the following:
1.) Check that IE pop-up blockers are turned off before downloading the installer. Internet Explorer Pop-up Blocker: frequently asked questions.
Then try the install.
2. If you're running McAfee Live Safe or any other firewall, please temporarily disable the "real time scanning". Turn off real-time scanning.
Then try the install.
3. Go to the start screen (you may also press the windows key + R to open the run box) and type %WINDIR% this should show the windows folder.
Click on the folder and scroll until you see files. Look for a filed named "HPWINS*.DAT" (the * is for a number that varies) remove this file and try the installation.
Then try the install.
Hope this information helps, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Officejet 4500 Wireless All-in-One Printer - G510n & Win 7. Installing since October Last Year.

I have a Toshiba Satellite A665 Laptop with Windows 7 Home Premium OS. Initially I installed the Printer software and Drivers from the product disc, connect via USB during setup as requested and the printer would work fine, until I shut it down at the end of the day. The next day, I get the message that the "Drivers for Officejet 4500 Wireless All-in-One Printer - G510n are missing". This all started last October and continues.   The Network diagnostic tool doesn't see the printer, but the Print & Scan Diagnostic tool identifies it, but then the program stops responding.
I have installed, uninstalled, reinstalled the drivers and software from both the product disc and from hp.com at least 10 times. I have installed the basic setup as well as the full installation. the only thing I can think of is when the printer goes into power saving mode, I lose my wireless connection.

It sounds like your printer IP address might be changing.   Have you run the HP print scan doctor?
hp.com/go/tools --> HP Print and Scan Doctor
This tool will often find issues with printer driver installation.
I don't have a OfficeJet 4500 here, but if there is a wireless button you can push it, get the wireless menu, select IP address.   Does this match the IP Address you find when you select "(Windows Start) --> All Programs --> HP --> HP OfficeJet 4500 --> Update IP Address" from Windows?
If they don't match, use the IP address from the printer and type it into the Update IP Address window. This may help...
I am an HP employee.
*Say thanks by clicking the "Kudos! Star" which is on the left*
*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*

New hp envy all in one printer shows a blank page after scanning

I just went through this problem with my old printer and hp sent me a refurbished (new) one. I go to scan something into my computer and it won't scan. It shows a blank page on preview. I checked the settings and they all seem to be right. I am not wanting to spend 3 hours with support and another 3 weeks to get a new printer. Can you help me?

Please check the copying function. Is that blank.
If the printer is copying blank there could be something else wrong with the Envy 120
We have had reports of pages being placed upside down.
The Envy 120 scans with the original facing up.
Russ@HP
Say thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution
(Although I am employed by HP, I am speaking for myself and not for HP)
+++++++++++++++++++++++++++++++++++++++++++++++++++++++

Officejet 4500 G510n all-in-one printer freezes

When I try to copy, the printer display shows "starting copy" but won't go any further. The document doesn't feed. The same thing happens when I put the document on the glass. When I push cancel button, the display shows "copy cancelled" but won't go any further. I am using the controls on the printer. The HP Utility shows "Device Status: Hard error" I tried a hard reset and get the same result.

Hello donwatt,
Welcome to the HP Forums!
I understand the Officejet 4500 G510n will not copy a document. I will do my best to assist you! Please make sure this printer is plugged into a direct wall, not a surge protector. I just want to see if this makes a difference.
What happens when you scan a document to your computer? Do you have the same results?
Have you tried this hard reset? Leave the printer turned on>Disconnect the power cord from the back of the printer for more than 60 seconds.
If you're receiving the same issue, then please contact HP technical support for further assistance. Click here to find out: HP Worldwide Contact.
Good luck.
I worked on behalf of HP.

Hp officejet 4500 wireless all in one printer G510n

My scanner will not work. needs to install code 28.
That is what your trouble shooter tells me.
Arthur
Spoiler (Highlight to read)

Hello,
How did you install the scanner? Was there an error during the install? Have you ever been able to scan successfully?
If you go into the Device Manager, is there an exclamation point under the scanner? If so, you can update the driver from there by directing it to the downloaded software or to the disc.
Thank you
I was an HP employee.
Kudos are appreciated if I have helped you.

HT3669 HP ENVY 4500 e-All-in-One Version 3.2.1 does not work on iMac 20-inch, Mid 2007. Only recognizes scanner not USB printer.

HP ENVY 4500 e-All-in-One Version 3.2.1 does not work on iMac 20-inch, Mid 2007. Only recognizes scanner not USB printer.
I would like to print via the USB connection instead of wireless (the wireless does work, and the scanner works via USB).
I tried connecting the printer directly (via USB) to my MacBook Pro laptop and it worked just fine.
How can I make this printer work on my iMac?
I spent 4 hours on the phone with HP and we did every combination of installation of drivers ad nausum and their bottom line is that it is a Mac problem.
Any help would be appreciated. Will be sending this printer back to Amazon if I can't make it work on the USB.
I am open to questions or suggestions
Thanks,
Chet

After 4 hours on the phone with HP and another hour with Apple (Mavericks support) no real solution other than check everything (removed everything from Login Items, removed all HP software anywhere in the system reboot, reinstall printer) then when nothing worked for the 4500, did an OS Reinstall (boot with CMD+R).
The Mavericks support group did open an incident (# 542875311) and I will update it when I figure out how to find it on the system.
My feel is that the base problem is that somewhere between the HP-Inkjet-SW-OSX-Mavericks_v12.34.49-2 package and the Apple HP Printer software in the Library (version 2.16.1) the app for printing via the USP Port just does not get installed for the mid 2007 20 inch iMac. The scanner is recognized on the USB Port and the Printer works fine on Wi-Fi. I have too many devices to burden my home network with anothe device. Also, every time I put any HP Printer on Wi-Fi, my router (Netgear N600 WNDR3400 running 12 to 20 devices depending on who is home) gets wonky (but that's anothe story...).
Additionally, when I attach the HP Envy 4500 to my MacBook Pro (2010) it works perfect - print and scan via the USB prot and both functions show in the System Preferences - Printers and Scanners just as expected and just as the 3050 does.
Chet

Wireless printing problem with HP Envy all-in-one 110 when running Mac OS 10.7

I just bought the HP Envy all-in-one 110. I have a Macbook Air running IS 10.7. I managed to install the software correctly and the wirless network light is showing on the printer. I ran a test page from the printer and all the settings say they are "enabled." But I still can't get the printer to print over the wireless network. When I plugged in a USB cable, I managed to get it to print. I have a wireless router running over the Sonic.net DSL network. Network strength is good. I've switched off and restarted all equipment several times but still no results. Help!

Hi,
I believe the router may not support Multicasting, a network protocol used for Apple's Bonjour service to operate as it should.
Will be helpful to know the exact router brand and model.
As a workaroung, you may try setting the printer by using standard IP, it should allow you to print, however the router issue (more likely) have to be handled first to allow the full software functionality including scanning.
Follow the steps below to set an IP print queue, it will also help to better understand the cause for the problem:
Enter System Preferences > Print & Scan.
Click the plus sign.
Click the IP icon.
Select the HP Jetdirect Socket protocol.
Enter the printer IP address into the Address field
Now try printing using the newly created print queue, listed as the printer IP address.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Officejet 4500 All-in-One Printer - G510g installation windows 8.1 64bit

After operating a HP Officejet 4500 All-in-One Printer - G510g from both an old Windows XP notebook and from an ASUS Windows 8, 64bit laptop, subsequently updated to 8.1; I'm now trying to install it to run from a Toshiba Satellite NB10T-A notebook Windows 8.1 64bit, but without success.
The original installation CD does not provide an installation but on start up (presumably because it is only compatible with Windows XP and 7.
The www.hp.com site offers a download of a full driver for the printer, forWindows 8.162bit. This seems to download fine. The file unpacks, says it is installing, but on completion the driver is not available.
There are no options to uninstall, either in control panel/printers or in control panel/software.
Without the driver, the Windows 8.1 system recognises the printer and allows simple printing ffrom applications. However, it is not possible to use the scan options, giving the error message that the driver is not available. Neither HP Solution Center or HP Document Manager are installed.
I have tried HP Print and Scan Doctor. This recognises the printer on USB link, says that there are missing drivers, downloads, unpacks and installs drivers. But the printer icon in control panel/printers continues to have an alarm icon and indicates that the printer is still missing drivers.
I have also tried the HP Printer Installation Wizard. The result is similar.
Please advise how I can install the scan options of this equipment and confirm that the machine is compatible with windows 8.1 64bit.
Thank you
This question was solved.
View Solution.

Hello @monc , welcome to the HP forums!
I read through your post about how you cannot scan on your Windows 8.1 computer as the driver and software doesn't seem to be completing successfully on your system. However, you have been able to install the printer and its functioning fine on other computers.
I would suggest checking the Control Panel to see if there are any printer files to uninstall: Uninstalling the Printer Software
Restart the PC afterwards
Perform a Clean Boot
Restart the PC again
Download and install the printer again: HP Officejet Full Feature Software and Driver
If you see any error messages or codes during the installation process, make note of the exact problem or error and post me back a screen shot or the details.
Good luck
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Installing software for MAC 0S X 106.8 and ENVY 7645 all in one printer

Is there a way to download software so that my MAC OS X 10.6.8 and work with my new HP ENVY 7645 all-in-one printer?
If so, please tell me how to do that? Thanks!

Hi,
I afraid not.
The printer is only supported on 10.7 or newer OS versions, as listed within the System Requirements below:
http://support.hp.com/us-en/document/c04353671/
If your Mac support Yosemite you may upgrade your operating system to 10.10 for free:
https://www.apple.com/osx/how-to-upgrade/?
The other option os to replace the printer with another model which is compatible with your operating system.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Regarding HP Envy 4501 All-in-one printer

I just got a HP Envy 4501 All-in-one printer. Can I have a USB cable and Wireless hooked up at the same time?

Yes.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Driver for Officejet 4500 Wireless all-in-one will not install after upgrading to Windows 8.1

Upgraded to Windows 8.1 on Pavilion g6. Officejet 4500 Wireless all-in-one still prints but won't scan. Downloaded full feature driver. Installation quit giving error message 'file cannot be found'. Tried 'chat' sessions with no resolution
This question was solved.
View Solution.

Hello bob5e,
I am sorry to hear that you are unable to install successfully on your Windows 8.1 with your Officejet 4500 Wireless. I can see that the installation quits on you, giving you an error message. I am going to recommend trying a couple of things to hopefully make the installation successful.
1. First of all, try installing by using The Printer Install Wizard for Windows which finds the correct driver for your unit and installs it.
2. If that does not work, please try this next troubleshooting document step by step.
Installation issues - The Progress Bar on the Software Installation Stops or Stalls
I hope this helps!
Good luck
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Officejet 4630 all-in-one printer Cancels Print in Middle of Job

Hi,
I recently bought an HP Officejet 4630 all-in-one printer, and it automatically cancels jobs in the middle of printing. The computer I am using is an HP Envy dv7 with 64-bit Windows 8, and I am printing over a wireless network connection. My computer receives an error that HP Officejet 4630 series couldn't complete print and the printer simply says canceling. I have tried all the steps in the troubleshooting sections, both for printing issues and network connections. I've uninstalled and reinstalled the software multiple times, I've established a manual IP, and everything else, but nothing seems to work. It also seems to have the issue when using HP ePrint. It happens in all sorts of programs and formats such as word, pdf, and html. Unfortunately, I did not receive a USB cord, so I can't see if that will fix the problem at all. Hopefully somebody can help me with this, otherwise it's obvious that there's a problem with the actual printer I got and I'm going to have to get something else.
Thanks
This question was solved.
View Solution.

This is how I fixed it:
Find out what the IP address is that your printer is using.
Then go to control panel and click on "View Devices and Printers".
Look for your printer an right click.
Click "Printer Properties" and a new screen will open.
Along the top you will see some tabs. Click the one that says "Ports"
Click "Add Port"
Highlight "Standard TCP/IP Port" by clicking on it, then click "New Port". A new screen will open.
Click "Next"
Type in the IP Address of your printer and click "Next"
Your computer should find your printer.
Click "Apply" and your printer should work correctly.

All In One Printer Suggestion

Hello Everyone:
I am looking for a suggestion for an All-in-One Printer. I have an iMac, but also have a Mac Book that connects wirelessly for printing, as well as a Dell Laptop that connects wirelessly for printing, and I would also like to be able to print from my iPAD. I currently have a Epson Workforce 610, but unfortunately, the black wont print..after several cleanings, replaced ink cartridges etc, it just won't print black...so I'm looking. I've seen alot about the HPs, but also see lots of negative about the scanning compatibility with the MAC. I have to be able to scan. Any suggestions would be greatly appreciated.
Thanks,
Jamie

I bought an HP C410a AIO Photosmart printer. Great printer. Works well with my iPhones and iPad thru AirPrint. Works great over Wifi with my MBP too. Has a separate paper tray for 5x7" photopaper. I took advantage of the HP trade-in and receive $50 rebate offer.This program does involve sending HP your old printer, but HP paid for the shipping! My net price from Staples came to $150 (after the rebate).
Some people say HP ink cartridges are too expensive but I plan to use CostCo ink refill service to cut my costs considerably.
Here's a list of the Airprint compatible printers.
HP Envy e-All-in-One series (D410a)
HP Photosmart Plus e-AiO (B210a)
HP Photosmart Premium e-AiO (C310a)
HP Photosmart Premium Fax e-AiO (C410a)
HP Photosmart e-AiO (D110)
HP Photosmart eStation (C510)
HP LaserJet Pro M1536dnf Multifunction Printer
HP LaserJet Pro CM1415fn Color Multifunction Printer
HP LaserJet Pro CM1415fnw Color Multifunction Printer
HP LaserJet Pro CP1525n Color Printer
HP LaserJet Pro CP1525nw Color Printer
HP Officejet 6500A e-AiO
HP Officejet 6500A Plus e-AiO
HP Officejet 7500A Wide Format e-AiO
HP Officejet Pro 8500A e-AiO
HP Officejet Pro 8500A Plus e-AiO

HP 4500 Envy all in one printer

Similar Messages

Maybe you are looking for