HP Designjet 5000 help

Has anyone successfully printed to a Designjet 5000 from Mac OSX?
The machine is running mountain lion.
I tried...
...installing a couple different driver packages from HP.
...choosing webjet and tcp.
...perhaps I am missing a print queue name?
I am able to add the printer, and select a driver. I hit print, it prints, but nothing comes out of the printer, not even a blank page.
Anyone care to take me step by step?

Use these drivers:
http://support.apple.com/kb/DL907?viewlocale=en_US&locale=en_US

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Windows 7, Adobe Acrobat and the HP DesignJet 5000 PS

We have users that connect to a networked DesignJet 5000 PS to print out design documents. One of our users was recently upgraded to Windows 7 and is now unable to print from Adobe Acrobat.
When the user attempts to print, the print dialog box appears. However, when she selects the printer from the dropdown box, Adobe hangs and then crashes. No error messages are displayed aside from the standard "This program has encountered a problem and must close."
Other programs can print to the printer. This issue only happens in Adobe, and only on the computer running Windows 7. I was unable to locate a Windows 7 driver, likely because the printer appears to be discontinued.
I have tried in both Adobe Acrobat 8 as well as 10, and both produce the same issue. Since the issue only occurs in Adobe, I cannot find fault with the printer itself. Please provide any assistance you can.
Thanks

This forum is focused on consumer level products. For the Designjet you may have better results posting in the HP Enterprise Designjet forum here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Designjet 5000 - is it ok to use expired printheads/cleaners?

I recently purchased a used Designjet 5000 and was told that it needed new dye (not UV) printheads and cleaners. I found some unopened, factory sealed ones for cheaper online, but they expired in 2010. Are they still okay to use?

This forum is focused on consumer level products. For the Designjet you may have better results posting in the HP Designjet forum here, there are experts there that should be able to address your issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Wha do I need to consider when trying to fix my Designjet 5000?

G'day everyone,
I picked up a Designjet 5000 yesterday, which 'doesn't work'. I have no experience with printers, but it was only $50 so I thought I would give it a go. On turning it on, it gives the 'Error memory test' error, which I have determined means that the 128MB DIMM memory module is dead. That's not a problem, as I've sourced replacements all over the internet.
This machine hasn't been in use for several months now, and is covered in dust. I gave the carriage belt a light squeeze and it snapped in half (just to give you an idea as to what condition it's in).
My main question is regarding the ink system. This printer doesn't have any inks, printheads or service station cartridges installed. How do I go about getting each of these parts? The inks seem fairly simple, there are inks on eBay and various other places around the internet, but the printheads and service station cartridges I'm not so sure.
Any advce would be great, as I'm definitely a printing novice! I'm sure I'll have problems down the road with residual ink having dried in the tubes etc, but we'll cross that bridge when we get to it!
Cheers!

Sounds like a good deal :-).
This forum is focused on consumer level products. For the Designjet you may have better results posting in the HP Designjet forum here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Designjet 5000 plotter, print problems

I am having trouble printing. When I send from my computer the printer shows that it is receiving. I am using MS 2000 pro operating system, My plotter is hp-5000 designjet. I am trying to send and print from my computer. When I send the plotter shows that it is receiving. I can't seem to get it to print what it received. I just got the plotter and I need help. Everything shows up as ok. Thanks

Hi novice423,
This is a commercial line product. For the best answer to your questions you will need to repost your question to the following links.
http://h30499.www3.hp.com/t5/Business-Support-Forums/ct-p/business-support
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
Designjet Questions:
http://h30499.www3.hp.com/t5/Printers-Designjet-Large-Format/bd-p/bsc-414
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

Can't open site in GoLive CS2, error (-5000) help!

I've created 7 different sites with GoLive CS2 over the years and they are all files on my Mac laptop. I went to open one that I haven't had to change in a while and I can't, I just get a window with this, "Could not open Document, OS Error (-5000)" So is this a GoLive error or something with my Mac OSX system? I can't open any completed GoLive CS2 sites with Dreamweaver, only page by page and then I can't upload the changes since my site FTP info is in the GoLive version websites. Of the 7 sites, I can only open 3.
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TangledRibbon wrote:
...I can't upload the changes since my site FTP info is in the GoLive version...
FTP user account info is portable. Find out what the user name and password is for the accounts and enter them in Dreamweaver.
You do not mention what version of OS X you are using but it is highly likely that a user of a newer Mac is going to have troubles with GoLive. It was written for older Macs.

Error 5000 help!

I just installed itunes 8 on my windows vista rig. When I buy a song it goes to the download que but stopps and it says next to it (err =-5000) then a error window comes up saying "you do not have enough access priviliges for this operation. Please check that the network connections are active and try again".
I check my LAN connection and its fine. I can log into itunes with no problem. every time I try to download a song I get the same error message every time and I cant download anything!! Anyone having the same issue and any cure for this??

I was having the same problem on a Mac. I had two albums waiting for download but every track said "stopped (err = -5000)". I found a solution through the Apple Support pages that involved changing the access privileges for the iTunes Music folder.
I found the solution for my Mac here - http://support.apple.com/kb/TS1475
For a Windows machine, you might find a solution here - http://support.apple.com/kb/TS1424

Designjet 5000 PSU--Replace with 1050C PSU possible?

So I think the PSU has finally gone out on my Designjet 5000PS 60" printer. It's been an intermittent problem for a few weeks now, sometimes booting up fine, other time giving me an error saying the HD has failed. I've pulled out the HD and powered it up on another computer and it spins up just fine. I put it back in the printer and it won't spin. I metered the power into the HD and it shows 4.8 for the 5 volt and 0 for the 12 volt supply. I have a power supply from a 1050C that I can swap in. Anyone know if that's compatible between the two models? Just to confirm the HD was okay, I powered it up from a separate power supply while the HD was in the printer and it spun up okay and got a confirmation on the screen. It then went on to initialize but then gave an error that, when I looked it up, said it's either the trailing cable or the power supply. I can replace both, if needed, but since the meter read 0 volts, I figured that was the better option. Unless anyone thinks the trailing cable not seated correctly would stop the HD from spinning up. Thanks!

I don't think it could either. But here's a quote from that thread I mentioned in my previous post: The error occurs where the PSU fails a digital check on power up.
The psu does two checks, one digital followed by an analogue one.
There are two LED's on the Main PCA immediately above the Memory Slots. When the unit is switched on from the back the RED LED should come on for the digital check of the circuit. It checks: psu to main pca, main pca to firmware, main pca to interconnect pca, main pca to iss pca also main pca to trailing cable connection, main pca to hdd (where present).
Where any of these fails then the message will arrise and the GREEN LED will not light up signaling an analogue check of the circuits failed. No power applied.
Soooo... where no red led psu is definitely gone (order part Q1251-60122).
Where red led and no green check all electrical connections. Could poss be another part that caused the failure.Tropical areas and electrical connections being what they are.
Where it is another part be sure to meter all motors, in case you put in a new psu and it gets blown out again straight away.
Don't know how accurate that info is. I do have power to the red (D-2) but not the green. But does that mean the PSU doesn't send power to the HDD until it checks all those connections first? That's what I'm taking away from that.

Nokia 5000 help pretty please!

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Our office has an HP DesignJet 5500ps that sees occasional use throughout the year. Our prints are usually 42" x 60" landscape-oriented posters (scientific posters created using PowerPoint 2011 and printed from PowerPoint). Since the last time we printed posters, we updated all of our Macs to OS X 10.9. A few days ago while trying to print a poster, it kept getting oriented the wrong way at the printer - it was getting printed in a portrait-orientation, so about a foot was cut off from the left side of the print. The 5500 PS has a setting on the front panel where you can change the rotation/orientation of the print, but changing this setting has done nothing since the poster kept trying to print in the wrong direction.
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That model is shown as supported on http://support.apple.com/kb/HT3669.
Did you try updating the drivers as instructed? Deleting and re-adding the printer?
If Software Update doesn't work, you can delete the /printer and the /Library/Printers/hp folder and rerun Software Update.
If that fails, you can download the drivers from:
http://support.apple.com/kb/DL907
Hope this helps.

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I've been working for 4 days trying to get these 2 printers to work in Snow Leopard to no avail.
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Finally got everything working, and it took for ever trying to reconfigure the IP address on the Designjet 5000.
Here's how to do it:
Conﬁguring TCPIIP on the HP Designjet 5000, 5500, 800, and 500
series printers
NOTE: A delay of approximately 30 seconds may be expected between each step.
1. From the Front Panel, use the arrow buttons to highlight the printer icon and press ENTER.
2. Press the Up arrow key until llO Setup appears. Press ENTER,
3. Press the Down arrow to Card Setup and press ENTER. Highlight Conﬁguration,
ENTER,
4. From the Front Panel message of Cfg Network=No, press ENTER.
5. Press the Up arrow key to change to Yes. Press ENTER,
6. Press the Up arrow key until Cfg TCP/IP=No appears, Press ENTER.
7. Press the Up arrow key to change to Yes. Press ENTER.
8. Press the Up arrow until BOOTP=Yes appears. Press ENTER.
9. Press the Up arrow key to change to No. Press ENTER.
and press
NOTE: If BOOTP=Yes, the printer is conﬁgured to retrieve its TCP/IP parameters
overthe network from a BOOTP, RARP, or DHCP server. If BOOTP=NO, the
printer is conﬁgured to accept TCP/IP parameters from the Front Panel.
10. On HP Jetdirect print servers with ﬁrmware L.20.04 or greater, press the Up arrow
DHCP=yes appears. Press ENTER.
11. Press the Up arrow key to change to No. Press ENTER.
12. Press the Up arrow key until IP Byte1=xxx appears.
13. To change the IP byte, proceed as follows:
a. Press ENTER.
b. Press the Up or Down arrow key to change the number.
c. Press ENTER.
key to until
d. Press the Up arrow key to continue to IP Byte2=xxx.
e. Press ENTER.
14. Conﬁgure the remaining bytes ofthe IP address in the same manner.
15. Conﬁgure the subnet mask bytes (SM), syslog server IP address (LG), default gateway (GW),
and timeout (TIMEOUT) inthe same manner.
NOTE: When the HP Jetdirect print server is given a syslog server IP address, it can
generate syslog messages and send them to that. If no syslog sewer is on the
network, skip this setting,
16. The TIMEOUT parameter default is 90 seconds. Up to 3,600 seconds can be conhgured. lf set
to the timeout feature of the HP Jetdirect print server is disabled —- TCP/IP connections
will remain open until closed by the sewer.
17. To save this information:
a.Designjet 5000: Press the BACK button three times, then press the TOP button to
save the conﬁguration,
b.Designjet 500 and 800: Press the BACK button four times and wait until the Ready
message is displayed,
c.Turn the printer off, then turn it on to refresh the new settings.

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I haven't changed anything. This is my personal work station. And where do I find user account privileges?

HP 5000 LaserJet won't work in Windows 7; updated "universal" driver doesn't help.

For about 9 years I have used a LaserJet 5000 to print 2x pages of music on 11x17 paper. Now I have Windows 7, and it no longer works. The "Universal" printer driver PCL6 5.2.6.9321 causes an error message "Paper Jam," but there is no paper jam which I can clear.
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Welcome to the HP Forum!
musicman1037 wrote:
For about 9 years I have used a LaserJet 5000 to print 2x pages of music on 11x17 paper. Now I have Windows 7, and it no longer works. The "Universal" printer driver PCL6 5.2.6.9321 causes an error message "Paper Jam," but there is no paper jam which I can clear.
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Hi Dan,
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Had you considered connecting the Printer to another PC (perhaps an XP PC) in your home network or (if you have one) and using it as a network printer?
Kind regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

TS1286 I am trying to update my iPhone to 5.1 and a window comes up saying: An error occured while backing up this iPhone (-5000). Would you like to continue to update this iPhone? Continuing will result in the loss of all contents on this phone. Help!

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continue to updatae your phone.

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Hi,
Just got the Nokia 5000 for Christmas and I really like it, the only problem is, I can't get it to vibrate when I have an incoming call or new message. It will only be completely silent or have a ring tone or message alert, when I just want it to vibrate.
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Solved!
Go to Solution.

It should be in your settings, then tone settings and look for 'vibrate alert ' settings
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HP Designjet 5000 help

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