HP Officejet All-in-one Automatic Document Feeder (ADF) Roller

I have a problem which I believe is mechanical. The roller on the ADF will not descend to the pressure plate when I try to copy or fax from the ADF. I talked to the online chat people and they kept trying to get me to remove the faceplate and clean the rollers (which I had already done).
I'm thinking something which would normally cause the roller to descend became unhooked. I searched but can not find any schematic for the ADF on HP's web site nor on google. Would appreciate any suggestions on how I might repair this problem or obtain a schematic so I could try to repair the problem.
Thank you in advance for any assistance you may be able to offer.

I have a similar problem. It appears that the first gear on the main crossbar does not drop down and hold when trying to feed paper. There doesn't appear to be a broken or missing part. I can rotate the sleeve covering the crossbar and manually drop the gear so it meshes with the gear that drives the pickup roller, but it resets and lifts when I try to feed documents. Still looking for a fix.

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HP8600 Officejet all in one -scanning problem with ADF

Hi there - I have an Officejet 8600 all in one printer-scanner etc. I love it - it copies no problem - it used to scan both from the Automatic Document Feeder and from the glass.
NOW - it prints OK - it scans from the flatbed glass OK - but when you scan a document in from the document feeder - it scans 4 pages 1inch high then the document. This is really irritating as it never used to do this and I dont want to have to scan pages one at a time from the glass.
Thanks for your help!
Stella

Hi @Stella33, and welcome to the HP Forums! I would be happy to help you with your 8600.
Based on your description, it sounds like the issue is limited to the document feeder. Although the document does pick up paper, the following document will guide you through helpful troubleshooting steps to potentially solve the issue you are experiencing; The Automatic Document Feeder (ADF) Does Not Pick Up Paper.
I hope this helps.
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Error message "Reload original in the automatic document feeder (ADF) and try again."

My all-in-one HP Officejet 8600 plus continues to get the subject error message whether I use the document feeder or scan on the glass. It started right after a document pulled in sideways in the document feeder and got caught. I was able to pull it out complete. It did not tear or shred, just crinkled up. I can still get a copy made from the document scanner, but not one from the scanner bed. When scanning from the document feeder to the PC, this message prevents me from getting the document on the PC. I do a lot of scanning and need this feature to work. When scanning from the glass bed, this message prevents me from getting the copy.
I have cleaned all the rollers, scanner bed, and anything that I could see. I have checked all places on the top, inside the document feeder, in between the rollers, under the document feeder, also in the rollers, inside the cartridge compartment, and in the back collating department for any clogs and/or pieces of paper or debris. There is none. I have made sure the printer was reset to factory defaults. I also unplugged the printer cord from the printer and wall socket and let stand for at least 60 seconds to be sure there was a proper reset this way. And one other thing I checked was to be sure that I could not reset the printer in any way from my PC which I could not. As you can see, I checked everything that I could but to no avail.
My warranty ran out 1 1/2 months ago and I cannot afford to buy another printer since everything else seems to be working great. Can anyone give me something else to look at that will fix this problem? Oh, before I forget, I can still print from the PC just find, I just cannot get document to show up on PC because this error prevents me. Thank you very much for any suggestions.

I have the same problem. Did you get a resolution?

HP officeJet all in one 6310 paper feed issues at input tray

what could be the cause of my HP officejet 6310 printer intermitantly grabbing multiple pieces of paper at the input tray?
I have been using the same paper for over a year or 2 with no issues up to the last few months. I have blown out any dust and tried to clean the rollers with alcohol to no avail. Is it a part worn or did I not clean the right part?
It seems to happen more often with less sheets in tray. any help would be appreciated.

Hi,
Here is a link to a document that covers paper feed issues on the OJ 6310. There's a video which shows some steps about what to do. Even though you have cleaned rollers the video may contain more information about cleaning other rollers that you may not have cleaned.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02036357&tmp_task=solveCategory&lc=en&dlc=en&cc...
I hope that this helps solve your issue.
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HP Officejet Pro L7590 printer auto document feeder stopped working

HP Officejet Pro L7590 (Model: CB822A)
Mac OS X Yosemite 10.10
My automatic document feeder stopped working about a month or two ago. If I put a bunch of papers under the tray there is no beep/light to acknowledge that. So, I can't copy a bunch of papers at once.
Is there a recommended HP repair center/store in my area that can fix it? I'm in Bethesda, MD 20817.
Thanks
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Hi @rustyblue
Although HP does not have an authorizes repair facility that I can refer you to, I have located 2 helpful documents that would allow you to troubleshoot the issue yourself;
An 'Original Jam: Clear jam, and then press OK' Message Displays for HP Officejet 6100, 7100, and D ...
Automatic Document Feeder (ADF) Does Not Pick Up Paper
If the issue persists, you can take the printer to a local mom and pop shop, or maybe call HP. HP could offer you a discount on a newer model.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
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Automatic Document Feeder doesn' pick up sheets to be scanned or copied

Scan and copy works well from glass; despite cleaning ADF, turning off printer, removing power cord from printer, and printer power cord from wall for 60 seconds, ADF still doesn't work. Printing in B&W and Color work ok.
iMac (Intel) from 2008 running updated OS 10.6.8 (Snow Leopard).
Further suggestions?
Thank you.

Hello ErgoSum,
Welcome to the HP Forums.
I see that you are having an issue with the adf not working.
I also see that you have attempted some power resets on the unit with no luck as pulling the power cable from the wall outlet and letting it sit for some time.
Please try the following document on The Automatic Document Feeder (ADF) Does Not Pick Up Paper.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

HP Photosmalr 7280 All In One. Business card is jammed in automatic document feeder

There seems to be a business card jammed in the automatic document feeder which is not allowing the paper to go through. Is there anyway that I can get it out
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Thank you my problem has been solved. Your are a life saver

Scanning multiple pages into one document with an automatic document feeder

when using automatic document feeder to scan in multiple pages - using the Image Capture app, this process does not work for more than 2 pages. However works perfectly in PC environment.
Using a MacBook Pro with 10.8.4 and a Lexmark Interpret 405S All In One Scanner.
Is there any other all in one device that can perform this function in a Mac environment?
Please advise.

Hi @FentyFly ,
I see by your post that you would like to know how to scan multiple pages into one file. I would like to help you out today.
From the HP Scan Software, click on the link for Advanced Settings, then uncheck Create a separate file for each scanned page.
Here is a URL for how to scan and change the settings. Just select your operating system.
Scan.
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
If you need further assistance, just let me know.
Have a great day!
Thank You.
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Gemini02
I work on behalf of HP

Acrobat 10 not Scanning all Pages from ADF (Automatic Document Feeder)

Acrobat 10 does not scan all of the pages from the Automatic Document Feeder from an attached scanner, and only scans some of the pages. The ADF works fine with the built-in Windows 7 Scan and Fax, as well as with HP's software, but it just won't work with Adobe Acrobat for whatever reason. The scanners that we are using are brand new, and the model is: LaserJet Pro 200 color MFP M276mw. The issue has been duplicated on four computers and two scanners, in a Windows 7 x64 Enterprise environment. A video of the exact problem can be found here: http://uncoolcat.com/work/LaserJet_Pro_200_Color_M276.mp4
Would somebody be able to help us resolve this issue?

Hi Varinder,
Thank you for the suggestion! We wound up figuring out a way to make their "full feature" software (which does include the TWAIN drivers) install mostly silently, and install only if they've connected the device locally to their computer, as noted in the other post that was submitted a few minutes ago. I really appreciate all of the help that you’ve given us!
In order to duplicate the WIA driver issue, use only the “HP LaserJet Pro 200 Color M276 PCL6 Print Driver (no installer)” (LJ-Pro-200-color-MFP-M276-driver-only-13170.exe) driver package. This driver only package doesn’t appear to have any of the files you mentioned in your previous post in the Scan_App folder for the TWAIN functionality (but those files are available in the “full feature” setup). We copied the entire “driver-only” folder to our plug and play driver folder, and the drivers automatically install. Once they get installed, there isn’t a TWAIN option anywhere to be found in any scanning application, just the WIA driver as far as I can tell. Adobe Acrobat 10 when using the ADF then skips some pages when scanning.
However, now that you’ve found the install files for the TWAIN driver for the scanner, this should be a non-issue for people as they can just install those and use TWAIN instead, so thank you!
Also, I find it rather amusing that you were able to help us with what appears to be an HP issue far better and faster than HP did or could. We spoke with seven people at HP, and not a single one of them pointed us in any useful direction or provide us with any useful information on the matter; had we followed any of their advice we would have lost countless hours (one person suggested taking the scanners apart and thoroughly cleaning the rollers, even though it was clearly stated they work fine from a hardware perspective with the full feature software installed and that they are brand new). So anyway, thank you. If you require anything else from us, let me know.

Hp officejet Pro 8600 Plus scanner document feeder making terrible noise

The top document feeder makes a terrible grinding noise as it feeds the paper for scanning. What should I do?

Hello @BarterG,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the grinding noise you're hearing when your HP Officejet Pro 8600 Plus e-All-in-One Printer feeds paper through the automatic document feeder mechanism. This issue may be due to dirty rollers, debris in the feeder paper path, or a hardware defect with the document feeder mechanism. To resolve this issue can I please have you follow the steps below.
To start troubleshooting can I please have you click here. Once the support document opens please run through Solution one, Solution two, and Solution four. When you're cleaning the document feeder please keep an eye out for any paper or debris in the document feeder paper path that can cause paper feed and grinding noises.
Once your troubleshooting is complete, please test the document feeder again.
Please respond to this post with the result of your troubleshooting. Best of luck!
X-23
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Photosmart 7510 Automatic Document Feeder. will it copy a doublesided odd size?

I have a Photosmart 7510 . I have never used the Automatic Document Feeder and could not find anywhere online how to use it. I want to know if I can put in a 5 1/2 x 5 1/2 picture from a funeral and have it copy both sides so it will look like a card.. all on one like the original.
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specifications
Hi grammafaith,
For copying the size that you want through the ADF is not support. According to the specifications the largest photo tray size is 5x7, and using the main ADF would cause a paper jam.
I have included the document here for 'Copying a Multipage Original'. I have tried steps on the 7510 that I do have and was able to successfully copy on both sided.
I have also included those steps here for you.
1) Place the item on the scanner glass
2) Press the Copy button
3) Press the Settings button in the bottom left
4) Make sure that 2 sided copy is turned ON
5) Press Start
6) Follow the on screen instructions of loading the second page/ or flip the paper over and continue
Please let me know if this has successfully worked for you, thank you.
I worked on behalf of HP

Which multifunction Laser printer (MFP) for Lion? - need multipage scanning through automatic document feeder

Hi all,
I'd love to get your advice on what MFP laser printer to buy.
I need:
- Laser color PRINTING for a small business (+/- 1500 pages per month)
- SCANNING, preferably easy multipage scanning through the automatic document feeder
Optionally:
- 2nd paper feed tray
I think of buying the HP Color LaserJet CM2320fxi, but there seem to be plenty of compatibility issues with Lion (e.g. scan to network folder does not work on Lion).
I'd love to hear about success or failure of MFP on Lion from HP, Brother, Xerox, Lexmark, etc...
Thx for your advace,
S.

I can recommend the Canon MF8380C. It has a document feeder that supports duplex scanning to Lion, either via Image Capture or Preview or 3rd party application like Acrobat Pro. You can also push scan documents from the machine by first configuring the scan settings using the Canon MF Toolbox that gets installed on the Mac.
The print quality is good for office documents, but not that accurate for colour proofing. It uses Canon's proprietary UFR2 v2.30 driver of which the Lion version of this driver is available from the Canon web.
As for the monthly volume, 1500 pages per month is the maximum recommended volume, so not sure if this would suit your business needs. It's recommended monthly volume is 800 colour pages.

HP Photosmart 2610 All in One Printer Paper feeds OK but the software and sensors are a problem

HP Photosmart 2610 All in One Printer Paper feeds OK but the software and sensors are not allowing paper to feed until several steps are taken first.
(I am using Windows 7. I also use the virtual XP mode and mostly MS Office 2003 docs).
I have had this printer for several years and love it. Before I toss it out, I thought I would check if I could get it to work properly before I buy another printer. Note: I did put in a new HP black cartridge (because it was out of ink) but the printer was not working properly for several days before I changed the cartridge. The printer was at step 5 before ink change.
Lately, each time I turn on my printer, I have to go through the same routine
1. The printer wants to align the cartridges so I push OK
2. The paper feeds into the printer and stops at the exact place to start printing.
3. Error message appears that it is out of paper. So I press OK to continue.
4. It says "aligning print cartridges" runs through 2 sheets of blank paper without trying to do anything and then states "cartridge alignment failed" "Press OK to continue"
5. Screen is now normal and it appears it is going to work.
6. It makes no difference if I used the copy function OR when I send a print job from the computer, the paper feeds into the printer and stops at the exact place to start printing but nothing happens.
7. Error message appears that it is out of paper. OR that it is the wrong size paper. I pull the paper that was at the proper place to be printed from the printer and then the error message says "Paper jam. Press OK to continue"
8. I press OK. The printer will then quickly feed in and eject 2 sheets of paper before it will actually start printing the print job. It will work fine after this as long as I print from the same document.
9. If I want to print a different document then I have to start all over again at step 6 to get the printer to work. If I shut the printer off I have to go back to step 1.
What I have already tried
A. Uninstalled and reinstalled the printer driver direct from HP web site. I have done this several times with both the basic driver download and the complete package download.
B. I have done a partial reset by unplugging the printer, and then re-plugging the printer while pushing the "# and 3" buttons while turning on the printer. I have done this several times. Each time it will work fine until I try a different document of turn off the printer.
C. I have downloaded the HP Print and Scan Doctor and used it several times. It states that "everything checks out OK"
D. I have downloaded the HP Hardware Diagnostic Utility 4.0 but it does not work with my printer.
E. I have cleaned all the rollers and blown air throughout to make sure there were no bits of junk in the paper's path or blocking a sensor.
F. I have tried different brands and weights of paper (all 8½ x 11) but nothing works.
Most of the problems started when I added the printer to the virtual machine so I could print XP files. This may just be a coincidence because the printer has the same problems when I use the copy function without the computer being on.
Thanks for looking at my issues. Any help would certainly be appreciated.

I just tried using Notepad as you suggested and had the same result. Paper feeds in stops at proper place and error message "out of paper"
I just put in two new HP ink cartridges because the other two were low and I was told that this might be the problem.
I seem to remember that the HP 2610 shows 2 "ink icons" in the lower left corner. One for black and one for color. The ink icons would change from completly full to just an outline as the amount of ink went down. Currently the black ink icon is missing
This is a very frustrating problem because the printer works great after doing a few steps to get around the problem. The fact that the problem reoccurs any time anything is changed is the major problem
Most of the problems started when I added the printer to the Windows 7 virtual machine so I could work with Windows XP programs. This may just be a coincidence because the printer still has the same problems when I use the copy function without the computer even being on.
I want to thank you for all of your efforts. Perhaps this is a unique problem that will never be solved and it is best to take my losses and buy a new printer. As a last chance, if possible, could you refer my post to someone who is an expert with the HP 2610 printer.

What does the automatic document feeder tray do?how to use it in hp photosmart 7510

wht is the automatic document feeder tray for? how to use it?

The ADF is used to automatically feed a number of pages for scanning, copying or faxing. Paper is loaded into the ADF with the printed side facing up. When you then copy (or scan or fax) the pages will be automatically pulled into the scanner mechanism one at a time and then deposited in the output tray.
Bob Headrick, HP Expert
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I have a message saying there is a jam in the automatic document feeder even though there is no pape

I have an HP Color Laserjet CM2320fxi MFP. The message is "document jam - open auto sheet feeder door and clear", but there is no paper. I have even disconnected the scanner unit and still getting the same message. Is this a software issue and can the machine be software reset? I have done the screen reset without success. I don't think a replacement lid with document feeder would resolve the issue. Thanks

TimCW1,
Here is a link to a document about the Automatic Document Feeder for your printer. It deals with the specific error message you are getting. Let us know if this helps or if you still have the issue.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=...
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HP Officejet All-in-one Automatic Document Feeder (ADF) Roller

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