HP officejet pro 8500 fax

I am getting 2 warning messages in the event log about every 6 to 8 seconds and it is affecting the PC's performance significantly. Window XP and tried hard wired and wireless setup with same result. 1st message is with event ID 4 and says "printer ... 8500 series fax is pending deletion". 2nd message immediately following has event code 3 and says " printer ... 8500 series fax was deleted". These 2 warning appear every 6 or 8 seconds. Somewhere in the event info it refers to localspl.dll but I'm not sure it is related. I tried turning the spooler off and printing directly with no effect. If I unplug and delete the printer, the warnings go away. But as soon as I plug it back in, it is found and re-installed and the warnings re-appear. One quirk: the printer is installed and shows but there is no 8500 fax showing. Nevertheless, I pretty sure I can still fax. I have not tried to uninstall ALL the HP software and re-install it yet as this appears to be a real headache.
Any other suggestions, please?

Welcome to the forums Joanda!
I saw your post about the issues you are having with scanning and would like to help!
Please let me know which model of printer you have:
HP Officejet Pro 8500A e-All-in-One Printer - A910a
HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g
HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n
Also let me know which operating system you are running on your computer.
Thank you!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Similar Messages

HP OfficeJet Pro 8500 A910 - Unable to get it to copy, receive a fax, scan, or print

Dell Studio
Microsoft Vista .. 64
HP OfficeJet Pro 8500 A910
Up until a week ago, this printer was performing just fine. I am unable to get it to copy, receive a fax, scan, or print.
==============================
Unable to print.
Job in queue. printer screen says "now printing", However, nothing prints.
When I tried to reinstall the drivers, I got ... "Error 0X00000643"
Ran "EndError" scan and fixed any/all problems.
Still ... No Joy. Still .... Unable to print.
Tried printing a "Test Page".
Still No Joy !!
Screen on printer says "Now Printing"
However, nothing happens.
Does anyone have a suggestions?
Thanks In Advance,
EarlLJ

Same problem here. Already got it replaced with a refurb machine three times. Was fine for a while, then it started the same problem again. Any idea, before I toss it out of the window?

How can I Send a fax directly with HP Officejet Pro 8500

Hello
I have a printer of the type
hp officejet 7100 series
When I want to send a fax directly, a text document, for example, type it on the printer
hp officejet 7100 series fax
And converts it to a fax machine directly.
Now I buy a new printer
HP Officejet Pro 8500 A909g Series
I want to do the same work.
But there is no print on the fax.
I had to I do a print of the file manually and then sent through the printer
I want to resolve the issue
Send a fax directly

Just to make sure, this is how the process of faxing from Word is supposed to work, in general terms:
1
Create and save a Word document. You'll need a saved file on your computer before you're able to fax it.
2
In Microsoft Word, you can use the Fax Wizard to fax your Word document if you have Word and an Internet connection capable of doing so.
3
Click "File," then "Send To," then "Fax Recipient." This should open up a Fax Wizard window separate from the window of the document.
4
Follow the onscreen instructions of the Fax Wizard. If your computer is not capable of sending faxes, the Wizard will indicate this.
5
Enter the file, recipients' names and numbers and information from your coversheet. Click "Finish" at the bottom of the window.
6
If your computer is for some reason not capable of using the Microsoft Fax Wizard, you'll need to download a different Internet fax program from the Web.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

HT3669 HP Officejet Pro 8500 Print to Fax with Mountin Lion

Does anyone know how to install the Fax Printer for an HP Officejet Pro 8500 to work with Mountain Lion? HP website says it's in Mountain Lion. Apple Support says its not, but it is a known problem and that HP has the fix. HP Yech Support reads tje website to you, then tells you to delete all the printer on your system and sart over. Standard HP.

NoMan99 wrote:
Don't know anyhting about A909a, but it doesn't work for A909g series.
That same article mentions there is also a Fax driver available for the A909g and A909n.
NoMan99 wrote:
If you delete the FAX oru=inter then try to add it to force a new driver selection, there is no Fax printer that appears for the HP Office Jet 8500 -- only the Printer.
Never had a HP, but with my Canon device that supports Faxing from OS X, you see multiple entries in the Default view of the Add printer window. One for printing, one for scanning and one for faxing. When you select the entry showing Fax in the Kind column, the supporting fax driver is selected.

Unable to send fax Fax-HP Officejet Pro 8500 A910

I have a Fax-HP Officejet Pro 8500 A910 All-In-One. I had to reinstall it. It is telling me that I have installed it correctly and is on the network. I installed without using a USB. I am on wireless networking.
I have tried several times to send a fax. I'll imput the numbers, then I'll hear the ring. It continues to ring several times, then it will hang up and print out a notice saying, "No answer". I know I have the correct number. I tried another fax to a different number and receive the same outcome.

Welcome to the forums @Tomalene ,
I understand you are having some troubles with sending faxes. I would suggest checking out the guide below and trying the steps. Afterwards you should be able to fax again!
Cannot Send or Receive Faxes
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great day
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
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Fax from Win8 on HP Officejet Pro 8500 A910

I'm trying to fax files from my PC (with Win8) through my HP Officejet Pro 8500 A910 All -In -One.
The manual says to choose the fax option in "Print". No such option exists.
Does anyone know what Drivers or Software to install to get this to work? I can Scan , and print but not fax.
I downloaded and installed the latest drivers and firmware from the HP website but nothing new shows up in the print option.
Thanks,
K
This question was solved.
View Solution.

HI KentHP, I'm glad I was able to help!
I would recommend page 92 of the HP Officejet Pro 8500 (A909) All-in-One Series User Guide to find information on setting up fax re-dial.
Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet Pro 8500 A910 Premium will not fax from computer with Windows 8

My printer worked great on Win XP and I could fax directly from the printer or from the computer. I installed Windows 8 32 bit (I'm running an older system that works fine for everything I use it for -thank you very much), and downloaded the latest greatest HP driver & software for Win 8 32 bit. Everything works perfectly, except faxing from the computer.
If I run the fax test from the printer, the fax test PASSES. If I run the fax test from the computer, the fax test PASSES.
If I put documents in the printer feeder and use the printer fax functions, it faxes beautifully.
It is only when I fax from the computer, the screen pops up with a status of spooling, then the status turns to Cancelled every time.
It always worked on Win XP.
The FAX printer and FAX driver for the FAX printer showed up in Control Panel automatically when I installed the updated drivers/software from HP. All the properties on the FAX printer look good.
I tried a usb connection, and a network ethernet connection, with the same results.
Printing and scanning all work fine. I really like this printer, and I would like it even more if I could figure out how to get it to fax a document from the computer.
When I say fax from the computer, I mean opening a document, saying Print, selecting Fax - HP Officejet Pro 8500 A910, filling in the fax information page, selecting my cover page options, and pressing the send fax. All just like I used to do before I upgraded to Win 8. When I hit send fax, that is when I get the popup that the fax is spooling, then it goes to cancelled. No error codes are displayed, no clues as to why, no nothing. If I print the document and put it in the printer document feeder, I can fax it using the printer display screen no problem.
Very bizarre.
This question was solved.
View Solution.

Alright, I spoke with some of the engineers and they suggested the next few steps. First, here is a thread on an MS forum about removing a driver in an alternate fashion.
http://technet.microsoft.com/en-us/library/cc730875.aspx
Another thing to note is that in Win8 you can easily access the Command Prompt by hitting the windows key and typing “command prompt.”
Additionally, I will PM you some further steps on removing the vestiges of the software from the back-end of your PC. You will HAVE to be sure to follow those instructions to the letter.
Do these two things and let me know what happens after you install the printer again from the direct download link I have already provided above.
Let me know and have a great day!

HP Officejet Pro 8500 A910 printer/scanner/fax

Dear Forum,
I have experiencing problem to scan on this product but I can print my work from the computer.
The message appear from my computer:
The HP Officejet Pro 8500 A910 was not found.
The message from the unit HP Officejet Pro 8500 A910 screen:
No Computer detected.
To scan to your computer, the HP software must be installed on the computer and configured and the printer must be set up properly on the network or connected with a USB cable.
- FYI, my computer is not using netwrking cable but it is connected direct to my computer.
- HP software installed properly or otherwise I cannot print my documents from the computer, the problem I cannot scan.
Please help.

Welcome to the forums Joanda!
I saw your post about the issues you are having with scanning and would like to help!
Please let me know which model of printer you have:
HP Officejet Pro 8500A e-All-in-One Printer - A910a
HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g
HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n
Also let me know which operating system you are running on your computer.
Thank you!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Hp officejet pro 8500 premier all-in-one printer

The above printer is 1 1/2 years old and it has stopped printing. When the printing became light, I installed new print cartridges less than a week ago. Now, after five days, the printer is consistently cleaning the print heads and aligning the print heads and my documents are not being printed. And, what is most frustrating, during all the cleaning and aligning, all of my new ink is gone and I'm receiving a message replace ink cartridges.
Re: Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on
Options
08-24-2011 06:34 PM
Well,
to this is say, "get used to it", or throw it away. Many, Many, Many people have had trouble with this printer.
The following are common and frustrating issues that this printer exhibits on a regular basis:
1. Constant Self-Checking (usually every 20-30 pages of print)
2. Very persistant Printhead Cleaning/Checking, (Every startup and after about 20-30 pages printed).
3. Worn-out printheads (usually within 1,100 to 1,500 pages printed).
4. Paper mis-feeds.
5. Paper jams.
6. Nearly impossible to use once the printer reports ink-depletion.
7. Nearly impossible to use CIS Ink for larger print jobs.
8. Ink and printheads "expire" regardless of when they are placed into service. (get a deal on ink or printheads last year? Too bad, the warranty is already expired, most likely).
In short, this printer is the most EXPENSIVE printer I've ever owned, and the most frustrating to use.
I have just over 2,000 pages of regular text printed matter with very little color, and have already gone through 4 sets of ink, and 2 sets of PrintHeads.
Although it's true that you can leave the unit on, and let it go into standby, you should NOT be punished with constant and time-consuming "self-checking" everytime it's turned on, or prints a handful of pages, BUT, it does NOT appear that HP will be standing behind this printer disaster. AND, to make things worse, they've gone on to redesign it, giving it a different look, and so there are about 6 different models/versions of the OfficeJet Pro 8500.
Anyone needing a reliable print/fax/scan/copy solution should look beyond this printer, because it will leave you wanting more, and spending more than you ever imagined you would have to on a late model printer.ro
What is going on? Why does it just automatically clean and align? I also get alignment failed messages. Any suggestiions?

rammerjammer,
Thank you for bringing this to my attention, your feedback is very important and I want to do my best to help. To answer what is going on, since the printing became light, started cleaning itself constantly, and fails the alignment, the printhead was damaged. Click here to see and use the Limited Warranty for HP Ink Cartridges, Printheads, and Related Supplies. There are many ways to contact HP. The number to call is 1-800-474-6836 for HP and Compaq products for Home & Home Office use. If you no longer have a warranty with the printer you can still use the warranty that comes with the printhead or ink cartridges.
If you have a carepack with the printer that extended the one year warranty then the troubleshooting will be covered along with the printer if the printer needs replacing. Check product warranty here, see HP Out of Warranty Support Options for Select HP Consumer Printers here.
To order a new printhead you can go to HP Sure Supply and enter your printer or go to the HP Parts Store and order the printhead by part number C4900A for the Black and yellow and part number C4901A for the Cyan Magenta. These printheads go by region also so be sure you are using the right region, these were found using the United States region.
The HP Officejet Pro 8500 Premier All-in-One printer has separated the ink cartridges from the printheads. The ink cartridges are on the lower left and the removable print heads are on the carriage inside the printer. The printer goes through a calibration process when turned on that will use ink. Leave the printer on and let it go into stand by mode. This type of printer is energy star efficient and made to calibrate on start up and be left on. Allow the printer to clean or calibrate only if the printer must. If it starts cleaning a lot it may be time to do a little maintenance to the printer (recommend once a month for maintenance). Please see the following links for further details.
Cleaning the Printhead Contacts
Printer Paper Tears, Wrinkles, or is Damaged while Printing from the All-in-One
Paper Path Issues in the Automatic Document Feeder
Officejet Pro 8500 User Guide
The printer has a duty cycle of 7.5k page/month. The XL cartridges have a composite page yield of 1.4k pages with about a third of the black ink left over. To me it would seem that the printhead should last somewhere in between. This printer was designed to save money on ink compared to the rest of the officejets. I hate that it has been causing so much trouble, hopefully the information I provided will help.
HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g) All-in-One Printers Product Specifications
Click here for page yield information.
Click the Kudos on the left side for helping and click Accept as Solution for providing a solution. I work for HP.
Best Regards,
Kenneth

I have my HP OfficeJet Pro 8500 A connected to my Mac Book Pro on a Wireless network. It works and

I have my Hp Officejet Pro 8500 A connected to my MAc Book Pro which is running Lion OS on a wireless network. It works just fine and prints and everything. The problem is a "HP Utility" window that pops up on my screen and says it is "connecting to device" and lists my printer. It just runs and runs and the entire thing is gray - meaning I can't close it, cancel it, or anything. When you try to click on it, the arrow becomes the color wheel of death. It is driving me crazy. I have gone through settings, I have downloaded the latest drivers, I have looked in utilities, I have opened the printer folder and can't find where this thing is coming from or how to turn it off. Please help. And yes I have turned offf the computer and rebooted.

If you are using Snow Leopard or Lion and have HP software for pre-Snow Leopard (either from a CD not marked as compatible with 10.6 or you recently upgraded to Snow Leopard or Lion and had the HP software on your Mac before you upgraded - even if you did a standard uninstall of the old software or installed new software over the top of it) you must uninstall the software using the 'scrubber' option:
Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Press and hold Control + Alt + Cmd keys on the keyboard simultaneously while you click on Uninstall <<<< This IS the Scrubber Option, there is no button labeled "Scrubber"
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish
Restart your Mac
Download and install this: http://support.apple.com/kb/DL907
Now reset the printing system:
- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
If you want more features, you can download and install the Full Featured software from the "Support & Drivers" button at the top of this page, otherwise, basic printing and scanning will work without it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

I can print to HP Officejet Pro 8500 - A909g but I can't scan. Won't recognize?

I have HP Officejet Pro 8500 Wireless All-in-One Printer - A909g and a Lenovo T410 lap top. I can print but my computer doesn't recognize my my 8500 to scan? I have uninstall and reinstalled the software and still nothing! I have checked with my wireless network Linksys and everything checks out. They tell me that the problem is with my HP 8500. I have hardwired to the printer and it scans okay. What must I do to wirelessly scan?
Thank you, John

I had the same problems as reported in previous posts. I reinstalled my entire system and upgraded to Windows 7, 64 bit, Ultimate. Only the priint driver would install from the Full Feature Drivers option at HP Support.
Uninstall/install print driver to no avail.
Turn printer/router/computer off/on.
Download full feature drivers from HP website. (Only print driver was downloaded.)
HP diagnostic utilities did not discover a problem.
I believe the problem had to do with the drivers accessed via the HP Support site. I downloaded from the following location: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02073861&jumpid=ex_r4155/hho/ipg/cc...
Ran the Install Wizard from there and the printer/fax/scan tests. Passed all. All drivers are now installed as is the HP Solution Center.
Glad to finally be up and running!!!!

Epson Workforce 500 and HP OfficeJet Pro 8500 - "Printer Offline"

This week I downloaded an Epson printer driver update from Apple's Software Update. I use an Epson Workforce 500 with my Mac Mini computer at my office. Since installing Snow Leopard originally I had experienced no problems with the printer but assumed that if Apple was telling me to install a driver update, I should do so. Big mistake!
After installing the driver update I was unable to print anything. When attempting to print a page from Safari or MIcrosoft Word, everything initially seemed ok, until I saw my printer icon bouncing in the Dock with a yellow symbol indicating "Printer Offline." After searching the Apple site and various discussion boards I spent an entire afternoon attempting all of the recommended fixes with no results. Since I cannot operate my business without a printer, I decided to simply purchase a new printer hoping that this was simply an Epson problem.
I am now the proud owner of an HP OfficeJet Pro 8500 Premier All-in-One. Unfortunately I am still suffering from the "Printer Offline" message whenever I attempt to print anything. After spending another afternoon on the phone with a tech support person from HP, I am still unable to print. I have done all of the following:
Disconnected and reconnected all cables between the computer and the printer.
Switched the USB cable to a different USB port on the computer.
Restarted the computer and the printer.
Unplugged and replugged the computer to reset it.
Checked to confirm that the printer does show up under USB on the System Profiler.
Deleted any old print jobs in the print queue and made certain that the printer was not in pause mode.
Tried to print from various programs with the same result.
Although this printer does appear in the printer list, deleted it and then added it again under the Printer and Fax area of System Preferences.
Uninstalled the HP printer driver, restarted the computer, downloaded HP's latest driver for this computer from their website under the instruction of HP's tech support person and reinstalled this driver and again performing all of the above.
Repaired disk permissions several times.
Reset the printing system under the Printer and Fax area of System Preferences.
I have been unable to find any further possible fixes in any of the discussion boards either on the Apple or the HP site. After doing everything listed here the HP tech support person felt that the problem must be with Apple rather than HP since the problem developed initially after the Epson printer update and then occurred with both the Epson and the HP printers.
I have an appointment later today with an Apple Genius at my local Apple store to see if I can get any advice. Any suggestions from anyone on this board would be greatly appreciated since I do need my printer to carry on in my business. At this point I am desperate to the point of considering the replacement of my computer but am hesitant to do so suspecting that the new models should be released soon.

HI and Welcome to Apple Discussions...
Try downloading and installing the 10.6.1 combo update. It's OK to do this even though you are already running 10.6.1. One of the "fixes" .. "some printer compatibility drivers not appearing properly in the add printer browser"
http://support.apple.com/kb/DL930
Make sure and repair disk permissions after the installation.
Quit any open applications/programs. Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and restart your Mac.
Always make sure your Mac has sufficient disk space available.
Right or control click the MacintoshHD icon. Click Get Info. In the Get Info window you will see Capacity and Available. *Make sure you always have a minimum of 10% to 15% free disk space at all times.*
Carolyn

HP Officejet Pro 8500 A909g - Streak down middle of the page during scanning only

When scanning documents there is a black streak down the middle of the page. I have already followed the help instruction to clean the glass, rollers, etc... I have turned off the computer and the copier & then restarted. I'm still having the same problem???

Welcome to the HP Forums Bjoyful,
I read your post, which indicates that you are getting a black streak down the middle of the page when scanning.
I can help you with this.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation. When scanning with a surge protector, it can cause the vertical lines.
Just to make sure this is the document you followed to clean the glass and rollers, I have included it.
Vertical Bands, Streaks, or Lines in a Copy, Fax, or Scan.
Update the printer's firmware if you are still having issues. HP Officejet Pro 8500 Wireless All-in-One Printer - A909g Drivers.
Do you get the black lines scanning from the glass and the ADF?
If you need further assistance, let me know.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Officejet Pro 8500 A910g printing - but never does

Printer Model:
    HP Officejet Pro 8500 A910g
Operating System:
    MS Windows XP, Media Center Edition, V 2002, Service Pack 3
Connection Method:
    Wireless via AT&T U-Verse Residential Gateway
Problem Description:
    Network printer not printing after first print job prints. Printer display panel says
    'printing...' and laptop display for printer status says "Error - Printing" (HP Officejet
    Pro 8500 A910 (Network) - User Intervention   Required).
I have run the HP Print Diagnostic Utility 4.1 for this printer when this situation has
    occured. It finds problem with Print queue - Print jobs are stuck in the print queue
    (list of files waiting to print). Click Fix to remove them, and then restart the print
    jobs. I click Fix and basically it tells me it is unable to clear the print queue, to turn
    the printer off and on again, restart the computer and re-run the diagnostic which
    then finds no issue with the printing.
    I am only able to print after turning the printer off and back on - and only one document
    or file successfully before reverting back to same behavior. This is not a solution as this
    is a printer used for small business.
    All functions worked just fine after initial install. Not sure when stopped working as it
    is used primarily during tax season. There have been no hardware changes to my setup
    since initial install.
    Fax: Printer receives fax but never prints (Now printing... displays on printer display until
    I turn printer off and back on.)
    Please help resolve issue. What information do you need?
This question was solved.
View Solution.

I am having a very similar issue with two HP 8500 printers. One has never worked properly. The other one was working perfectly for about a year until Friday. Now it does the same thing as the other one.
Both are on wireless networks. One is at home. One is at the office.
The one at the office has now decided to quit working.
On the front of the printer, it states that it's printing, at the same time my computer says User Intervention Required, but the job never prints and the print queue piles up. I have to turn the printer off and turn it back on. It cleans its printhead and goes through testing.
Then the restart process clears my print queue, so I have to resend whatever print jobs I was going to print.
The printer prints for a while, and at some point decides not to again.
I have tried various fixes including the ones suggested here.
I opened a command prompt. I typed "net stop spooler" and pressed enter.
My computer says "Access is denied"
So I move to the bypass the spooler option. I open the printer properties, and click on the 'Print directly to the printer' radio button. Apply and OK.
I sent a new print job. An error comes up on my screen "Unable to Communicate with Printer".
After that, I tried running the HP Print Diagnostic Utility again. I select my printer and click "Fix Printing"
The Utility tells me that everything Checks Out Okay with the Printer. I have it send a test page.
An error pops up on my computer "Unable to Communicate with the Printer".
I click on the Control Panel, Printers, and my printer. The box says "User Intervention Required - Offline".
I turn the printer off and back on and now I can print....at least for a little while.
Please help.

HP Officejet Pro 8500 "phone off hook"

HP Officejet Pro 8500 panel shows "phone off hook" and faxes will not come in and it is on a dedicated phone line. I can send out without any problem. The telephone technician determined the problem is not with the phone service.

I need to send a fax and I can not do it
Please what can Ido to fix it.
Thanhs, Francisco

HP officejet pro 8500 fax

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