HP Photosmart 5520 Windows XP Windows shuts down IE & can't print from e-mail

installed new 5520 last weekend. windows keeps shutting down IE. went through windows suggestions. says it is due to smartprint. I do not need smartprint or e-print, just want to print from my laptop. Can I uninstall smartprint and e-print and just use regular printing? Also, I can't print from e-mail. I can print everything else except from e-mail. Anyone know how to correct this?

I am linking you to a video on removing Smart Web Printing.
Let me know how it goes.

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How do you get Internet Explorer 9 from shutting down while trying to print from Smart Print button?

I'm using Internet Explorer 9, and have the latest Smart Print button on my Bing Bar. When I click on Smart Print to print a page, it lets me go through the entire process of choosing what I want to print, and lets me click on print, which brings me to the print options, but when I click on the final print button, I get a Microsoft error message saying "Internet Explorer has stopped working" message and it closes down my opened page. How do I print if I keep getting this message?

dougiedc wrote:
It boggles the mind. The Verizon store on L Street downtown Washington, D.C. cannot access my Verizon account. They can only sell cellphones then it's up to me to contact Verizon on my own to get the hook up. I even asked "Are you Verizon employes? Is this a vendor store or is it really a Verizon owned and operated store?" The answer "Yes, we are Verizon employes, yes this is a Verizon owned and operated store" ...
Yes, it indeed boggles the mind. I'm of course referring to the fact that your post concerns Verizon Wireless products and services. This forum is dedicated exclusively to Verizon Communications services. As you probably know, Verizon Wireless and Verizon Communications operate as separate companies.
If you need help for a Verizon wireless product or service, it's best to direct questions to the Verizon Wireless forums. You can reach them by clicking on "Wireless" (either here or at the top of the page).
Good luck and I sincerely hope you get your issue resolved.

Can't print from Windows....

Using Windows 7 over Parallels Desktop, I can't print from Windows applications....
The driver was download, but Windows keep asking to connect printer.

Hi,
since Parallels is not an Apple product it would be better to ask such questions in the Parallels support forum.
Nonetheless:
using Printers: http://kb.parallels.com/en/4990
Regards
Stefan

After using PC Suite, windows won't shut down

Hi,
I'm using bootcamp on a Mac(laptop),
running Win XP, SP2
PC Suite 6.84.10.3
Nokia 6288
I connect to the internet via bluetooth and everything works fine until I diconnect. Most of the time when I click disconnect(and every time when I ttake the phone away till the signal disconnects), it won't connect again. Infact, it actually no longer searches for devices, will not detect the phone any more when I go through the "Get Connected" process.
What's really annoying me is that windows will not shut down. It hangs on a blank blue screen after shutting everything else down. It also will no longer sleep or hibernate.
I feel that its running something heavy in the backgrownd as my laptop gets quite hot after a while.
This is a major problem not as its so damn annoying, but cousing Windows to crash constantly and hard rebooting windows couses damage and ongoing problems with windows. We know this operating system has plenty enough problems as it is.
Any help with this issue would be massively appreciated.
Thanks,
Kia

it sounds to me that the driver for the bluetooth radio is failing on you.
to prevent the computer from going to sleep, etc, the driver must be stuck in a wait state without a timer providing failure detection. you may want to send a bug report to someone (i imagine that would be apple, but i dont know - it's certainly not nokia, and beyond the scope of what microsoft ships with windows).
on my powerbook i sometimes have a similar issue as you have described (in macosx, not windows, since i dont have an intel chip). when i have this problem, my bluetooth preferences cannot display my laptop's bluetooth name. perhaps you see this issue too?
in macosx you can turn on/off the bluetooth radio. when i power cycle my bluetooth radio my problems subside. i believe this is due to the driver being unloaded (regardless of its failed state) and reloaded again when the hardware is once more available.
i don't know how to turn on/off bluetooth radios in windows. microsoft's bluetooth implementation is notorious. their initial offerings lacked basic features all over the place (microsoft just extended their serial port drivers to tunnel through the bluetooth hardware - so in lala land bluetooth was nothing more than a serial port). i'm sure they've improved it since i lasted played with it, but i don't know that they've added everything that your hardware supports.
maybe try using nokia's macosx software instead, and synchronizing between osx and windows via OS provided tools?
good luck,
-jared
edit:
what i mean to say is, perhaps use Parallels instead of Bootcamp. connect to the internet via macosx and share the internet connection from macosx to your windows apps.Message Edited by bitflung on 16-Oct-200705:03 PM
N95-1 ---> N97-NAM ---> N900 ---> E7-00 + N900 (I use them both)
(N95 was pretty good, N97 had potential but utterly failed to deliver, N900 is absurdly good. Those of you wondering, "should I try N900/Maemo/MeeGo"? The answer is a resounding YES)

Windows 8.1 shuts down itunes when I try to access the itunes store.

Windows 8.1 shuts down itunes when I try to access the itunes store.

This will fix it. It's from another conversation. Sony Singh posted this.
Copy QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support
to: C:\Program Files (x86)\iTunes
If you need help, let me know.

I have created a movie of vacation pictures on my windows movie maker (vista op system). When I open the timeline, select audio, and drag a tune from i-tunes, windows movie maker shuts down and no song is transferred. Are these systems incompatible

I have created a movie of vacation pictures on my windows movie maker. ( Windows vista) When I open the timeline, click on audio, and drag a song from itunes, windows movie maker shuts down, and the song is not transferred. Are these systems incompatible? Can I upload the movie to I tunes somehow and then add the music tracks? Thank you...

You may need to convert the file to mp3
iTunes: How to convert a song to a different file format
http://support.apple.com/kb/HT1550
Correction, I was able to add m4a files to Windows Live movie maker in windows 7, but not sure about your version
Message was edited by: polydorus

TS1717 When I sync my ipod my windows 7 computer shuts down

If I sync over usb or wi-fi, windows 7 crashes - shuts down.
I did a full system restore of my windows drive and a full reset of the ipod

In the course of your troubleshooting to date, have you worked through the following document?
iPhone, iPad, or iPod touch: Windows displays a blue screen message or restarts when connecting your device

Windows 7 64 shuts down 10 minutes

windows 7 64 shuts down 10 minutes
I have problems with about 35 PCs which are in AD windows server 2008. And all computers need really long time to shut down, some even more than 10 minutes. I have maded shutdown trace for one of PCs. Can someone helps me find out what cause that long shut
down?
Thank you
here are traces
http://cloud.povej.net/public.php?service=files&t=efe41264abf1d13315e5cee638c26fa8
I never left an open problem....I search, dig and ask, until it's solved....

Sounds like there is an issue with possibly having to many group policies or some other network lag. Are the users "my documents" folder redirected to the server? Possibly using Sync Center to backup the files? If yes, I would check sync center
to make sure it syncs at other intervals besides shutdown. Possibly when they are working or idle for a designated period.
Don't forget to mark the post that solved your issue as "Answered." By marking the Answer you are enabling users with similar issues to find what helped you. Lewis Renwick - IT Professional

On mac pro when I boot up it tells me windows wa not shut down properly

First I am new to apple. I added windows to my Mac. When I turn it on it tells me windows was improperly shut down, may lose data

How did you add WIndows: Boot Camp, Parallels, Fusion, something else?
Were you running Windows when you shut down?
Did you in fact shut down Windows properly before you shut down the computer or the virtual machine?

Photosmart c8180 all-in-one shuts down-restarts repeatedly

My Photosmart c8180 all-in-one shuts down-restarts itself repeatedly. Blue screen message B367A5E0. Have Window XP. Have not been able to locate a description of this error message.

Hi there 57nomad,
To make sure this is not software related try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
It can fix a lot on its own and if not give a better idea of what is going on.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

C410b photosmart premium keeps shutting down part way through printing off pdf documents

my new c410b photosmart premium keeps shutting down mid way through printing pdf documents
then powers back up with an error message on the display about being shut off inproperly

Here are a couple of ideas:
1. (my favorite) - connect the printer to the router with an Ethernet cable for virtually the same functionality, more speed and fewer connectivity issues.
2. Reset by turning the printer off, holding # and 6 keys while and for a few seconds after turning it back on.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

I can not print from my windows xp pc to my 5520 printer

i can not print from my windows xp pc to my 5520 printer. im on the network and pass all online tests but my computer wont recognize the printer. i can do the eprint or print from a phone or even send an email to the printer. all that is fine its just my computer wont seem to pick up the printer.
ive tried everything, cd, usb,online help, uninstall/reinstall. nothing seems to work...
only issue it might be is that my pc is also on a wifi network.

Hi Bigchief247,
I understand that you're having issues with printer printing from your computer. I would try the Hp Print and Scan Doctor it fixes many common printer problems.
Hp Print and Scan Doctor.
Let me know how it goes.

At my last update I can no longer save my tabs before shutting down. Can you help?

At my last update I can no longer save my tabs before shutting down. Can this be changed?

Firefox 4 saves the previous session automatically, so there is no longer need for the dialog asking if you want to save the current session. 
Use "File > Exit" or "Firefox > Exit" if you want to restore multiple windows. 
You can use "Firefox > History > Restore Previous Session" to get the previous session at any time. 
There is also a "Restore Previous Session" button on the default about:home Home page. 
Another possibility is to use:
* [http://kb.mozillazine.org/Menu_differences Firefox/Tools > Options] > General > Startup: "When Firefox Starts": "Show my windows and tabs from last time"

How Can I Print from my Microsoft Surface Running Windows 8 RT?

How Can I Print from my Microsoft Surface Running Windows 8 RT?
Most new wireless printers won’t have a problem printing from the Microsoft Surface with Windows 8 RT. All you should have to do for these printers is tell them to print and they will. Older wireless, Ethernet, and USB printers might not have an officially supported driver in Windows 8 RT, but there is a way to get the printers working. There are different requirements depending on how the printer is being connected to the Surface.
Note: All steps below are only for PhotoSmart, OfficeJet, DeskJet, and other HP Inkjet printers. These steps are not for Laserjet printers or printers from other manufacturers. These steps may not work for all Inkjet printers. If these steps don’t work, try different drivers from the list until you find one that will work (you’ll understand what I mean once you follow the steps below). If none of the drivers work, your printer will not work with the Surface.
For networked printers (wireless or Ethernet), all you need is either the Surface keyboard, or an external USB keyboard to connect to the Surface. This just makes anything you have to type easier to type. You will also need to have the Surface and the printer connected to the same network.
Starting from the right edge, swipe your finger left on the Surface screen to bring up the Charms bar.
Touch Search.
Below the Search Box, touch Settings.
In the search Box, type Devices and Printers.
Touch Devices and Printers.
Touch Add a Printer.
Touch “My printer is not listed”.
Select the TCP/IP option and touch Next.
Enter the printer’s IP address and touch Next. Note: You can get this from the printer’s Network Configuration Page, or from your router’s DHCP list.
The Surface will locate the printer and try to install it. The install will fail and the Surface will ask you what you want to do, search the internet for the driver, or manually install the driver. Choose to install the driver yourself.
Touch “I want to choose from a list of drivers”.
If no drivers appear in the list, make sure the box next to “Show compatible drivers” is not checked.
Choose HP from the Manufacture list.
Choose DeskJet PCL 3 Class Driver from the Drivers list. If that driver doesn't work, try using the Photosmart PCL3 driver, or the Officejet PCL 3 driver. (Thank you JonW for letting me know about these other alternates. )
Touch Next.
Touch Finish.
Test printing.
For USB connected printers, you will need a USB cord to attach the printer to the computer.
Connect the printer to the computer via USB.
Windows will try to find the drivers but will not be able to.
Here Windows may ask you if you want to choose the driver to install. If it does skip to step 14 below.
Starting from the right edge, swipe your finger left on the Surface screen to bring up the Charms bar.
Touch Search.
Under the Search box, touch Settings.
In the Search box, type Device Manager.
Touch Device Manager.
Touch View and select Show Hidden.
Search for the printer in the Device Manager. It should be under Other Devices with a yellow caution sign beside it.
Select the printer from the list.
Touch Action.
Touch Update Driver, or Install whichever one it displays.
The Surface will ask you what you want to do, search the internet for the driver, or manually install the driver. Choose to install the driver yourself.
Touch “I want to choose from a list of drivers”.
If no drivers appear in the list, make sure the box next to “Show compatible drivers” is not checked.
Choose HP from the Manufacture list.
Choose DeskJet PCL 3 Class Driver from the Drivers list. If that driver doesn't work, try using the Photosmart PCL3 driver, or the Officejet PCL 3 driver. (Thank you JonW for letting me know about these other alternates. )
Touch Next.
Touch Finish.
Test printing.
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Hope this helps.
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Can't print from Mac to Windows printer

I have a wireless network of 3 computers and a printer. One is a desktop running XP with the printer attached. The other is a laptop with XP. And the last is a MacBook with 10.4.11.
I can print from both computers running XP but I can't print from the Mac. The Mac sees the printer and I can add it and try to print from it. When I try to print I get the error message:
NTSTATUS_NOMEMORY
I later get the "Unable to connect to SAMBA host, will retry in 60 seconds" message too.

Be sure the printer name assigned in Windows is not more than 11 alphanumeric characters. Long names with punctuation and the like are known to cause problems.
Look at:
Mac OS X 10.4- Can't print to a printer shared by Microsoft Windows;
Mac OS X- Cannot locate a shared Windows printer;
Mac OS X- How to manually add a Windows shared printer;
Setting up to print to a printer shared by a Windows computer via SMB;
And finally this:
Monday, July 24 2006 @ 11:00 AM PDT
Tutorial: Resolving common printer problems
Mac OS X offers a robust printing system with built-in support for hundreds of devices from a wide body of manufacturers. It's not without flaws, however, and printers often become unrecognized or non-functional after a significant Mac OS X update. Printers connected through hubs or AirPort base stations can also exhibit some frustrating issues.
Below is a run-down of the most generally successful printer workarounds. Keep trying until one of them sticks.
Use Printer Setup Repair This tool lets you verify properties of the root user, the Printing Services (lp) user, and Print Operators (lp) groups, reset the printing system, perform CUPS maintenance and more. Run through its set of maintenance tasks before delving into further printer troubleshooting. See how to use it in this article.
Re-install CUPS If you are experiencing printer issues after applying an incremental Mac OS X update, problems may have occurred with your CUPS installation during the update process.
The file is available from this Web site: http://www.cups.org/software.php, and is labeled cups-1.2.1.dmg
Delete then re-add printers/Reset printing system Open Printer Setup Utility, located in Applications/Utilities and look at the "Printer List" Highlight and delete all entries.
Alternatively, go to the "Printer Setup Utility" menu at the top of the screen and select "Reset Printing System".
Click the "Add" button and re-add your printer(s).
Gutenprint and usbtb Some users have been able to resolve printer communication issues by installing the excellent open-source Epson printer drivers available as part of the Gutenprint package (formerly known as Gimp-print) and usbtb, a CUPS back-end for USB printing.
Remove non-required drivers Removing extraneous drivers from /Library/Printers(name of manufacturer) can sometimes resolve printer issues. Remove files that are for other models than your own.
Re-install drivers Re-installation of printer drivers from original media or from a Web download (either directly through the manufacturers site or via a search by model/manufacturer on VersionTracker) can resolve some printer issues.
Try disconnecting from network In some cases, LAN-connected printer, seemingly broken by the Mac OS X update can restored to normal operation by simply disconnecting the device from the network then re-connecting it.
"Communicator Error" -- try power cycling If you receive a "Communication Error" message when attempting to print after updating to Mac OS X 10.4.5, the first workaround you should try is power cycling the printer, as well as disconnecting then re-connecting it to the Mac.
Connecting directly to the Mac If you are having printer problems and are using an external USB hub, try connecting the printer directly to your Mac.
One reader who had success with this method writes:
"Unfortunately the update to Mac OS X 10.4.6 has eliminated the ability to use my Lexmark Z600 series USB printer on my iMac G5 20" iSight (rev C).
"I resolved the problem via the following: I unplugged my external USB hub and plugged the printer directly to my computer."
Disconnect from AirPort and reset For those who are using printers connected to an AirPort Express, Extreme or another wireless device with USB connections, you might want to try the following:
Disconnect the printer from the AirPort unit (or other router)
Wait a few minutes
Plug it back in
Restart the base station unit
Check for your printer to appear in AirPort Admin Utility (located in Applications/Utilities)
Print one copy In some cases, using print one copy instead of the standard print command can result in elimination of crashes that occur during printing.
Try IP printing instead of AppleTalk Some Macs are unable to see AppleTalk printers that are located on the local AirPort (or other wireless) network. Several users have been able to workaround this issue by using IP printing instead of AppleTalk.
Last resort -- Archive and Install As a last resort, try performing the somewhat tedious Archive and Install process, then re-upgrading to Mac OS X 10.4.7. This has solved some otherwise inexplicable printer issues for MacFixIt readers.

HP Photosmart 5520 Windows XP Windows shuts down IE & can't print from e-mail

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