Tech Support what a joke.

I just spent 35 minutes on hold to get an untrained support person that proceeded to waste another 30 minutes of my time to tell me I needed a technician come to my house and them told me he could come anytime between 8:00am and 9:00PM. I said I can't take off a day because my cable went out. I told him I believe it is the remote. My dog sat on it. he insisted it was the signal and reset my box twice and nothing happened. He supposedly scheduled me a maintenance visit but I checked on-line and do not see any repair order issued. I consulted a friend and we figured out the problem so I was trying to cancel the repair order. Needless to say I will cancel my service with this company because they fail to understand two little words - Customer Service.

Called in last night and was told wait was 50 minutes. Hung up. Called this morning, no mention of waiting time, but so far its been 1 hour 7 minutes. After 40 minutes, decided to try chat. Was advised wait time 40 minutes to chat. Totally unacceptable! Probably will end up like you with someone that knows nothing but "Try resetting the box." The product is usually good,but the customer service is worse than anything I've experienced. Yet they actually sent an email this week touting they were #1 in Customer Service according to a survey. Wish they had asked me!

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HP READ: YOUR PRODUCTS ARE FAULTY & YOUR TECH SUPPORT IS A JOKE!

1 Year ago I bought an HP DV6 Intel Core 2 Duo Laptop for roughly $1000. The Unit immediately started having problems! I bought the laptop from CostCo. They literally waited until the day after the 90-Day Return Policy expired to call me back after I called them days earlier! I bought my HP for Video Editing and Rendering, the Unit would heat up to 194F when doing normal tasks like web-Browsing, and would get up to 212F when trying to render video! Me and my Farther who used to work for HP for R & D have spent hours on the phone, getting the run-around from CostCo to HP, Back to Costco, and then to Costco's 3rd Party tech support who don't care and do not have any power to do anything! The Power supply is underrated for the Laptop, not being able to give the Laptop even half of the power to properly run and charge the laptop. Over 2 months the CPU was trying to compensate for the Extreme Lack of Power, and burned up most of the internal components. Because of this, the Laptop CANNOT BE REPAIRED, NOR CAN IT BE REPLACED BECAUSE THE NEWER UNITS HAVE THE SAME PROBLEMS AND ARE MORE EXSPENSIVE. This puts me in a Twilight-Zone esc Grey-Area where my 2 Year Limited Hardware Manufactures Defect warranty will not cover a refund. It's get's better, I HAVE BEEN TOLD OVER THE PHONE AND BY HP REPS I HAVE A "LEMON" WHICH I HAVE BEEN TOLD MEANS THE LAPTOP WAS DEFECTIVE BEFORE IT LEFT THE FACTORY IN CHINA. AND STILL I HAVE NOT BEEN ABLE TO GET ANY MONEY BACK FOR MY $1000 PAPER WHEIGHT THAT IS ALSO A FIRE-HAZARD! MY BATTERY IS NOT ON THE RECALL LIST, MY POWER SUPPLY HAS BEEN REPLACED TWICE AND BOTH HAVE BURNT-OUT AT HIGH TEMPS, AND I CANNOT EVEN CHARGE THE LAPTOP BECAUSE THEY WANT TO CHARGE ME FOR A 3RD POWER SUPPLY WHICH THEY HAVE TOLD ME OVER THE PHONE IS DEFECTIVE! I HAVE EXCHASTED ALL OTHER OPTIONS! MY LAST DITCH ATTEMPT IS TO GET IN CONTACT WITH Michael Finny, a Consumer Watch Dog for 7 on Your Side, ABC Channel 7 San Francisco. Hopefully he will be able to expose HP and their Products to be Faulty, Unreliable, and the Horrid Truth behind HP's business Practices!

"The California lemon law, like any other state's lemon law, protects you if you purchase a vehicle that does not work properly, even after several repair attempts. These vehicles (and other products that don't work as they should) are called lemons."
I do not know if this applies to Vehicles only. Although "other products" might be where I have legal ground. Anyone here know a good place to start in terms of filing a claim in CA?
EDIT: I do not wish to hire an Attorney.

Tech Support what a farce

I love this they charge you for tech support on new equipment that doesn't work. Also they charge you for installation when you do all the work yourself One-Time Installation Charges X1 PLATFORM$49.99TECHNICIAN VISIT$39.95

Hello lazidazes,
I have credited your account for the One-Time Installation Charges and Technician Visit. Please allow 1-2 billing cycles for the credit to appear on your bill. It will appear under the Other Charges and Credits Section.

Creative Tech Support, what a waste of my ti

My Zen 20GB froze on the 'Zen' screen and wouldnt let me turn off or reset the player, had to wait for the battery to flatten. E-mailed creative, and the automated reply said -3 working days to reply, which seems quite a long timescale for a company of its size. That was 5 days ago, an i am still waiting for them to get back to me! Whilst i am on the other side of the world with no way of getting access to my music, the only source of which was stored on my player. What is wrong with this companies support?:angry:

Didnt know that taking the battery out would work, creatvie dont mention that, cos they are a waste of time, i currently have 20gigs of music sitting on there doing nothing with the firmware uninstalled cos that was what i was told to do, and they wont tell me how to sort it:angry:

Adobe technical support - what a joke!

I have tried to get technical support for CAPTIVATE CS4 for about 4 hours only to get through to someone in INDIA who has absolutely not a clue of what I am talking about and who can barely speak english. Then I was promised a call back within 10 minutes which never came, waited on hold for over 30 minutes, only to be disconnected, then eventually got through again only to be hung up on!
I am flabergasted that it is virtually IMPOSSIBLE to get any technical assistance from anyone at ADOBE. You can spend literally going around and around in circles on the Adobe website - you click on "Contact Us" and it's about another 50 questions !!!!! only to end up back where you started from ! I found a phone number in Sydney, which diverted me back to the morons in INDIA !!!
Software is great - customer support TOTALLY SUCKS!

Hi Kay
You might take a look at the link below for a metadata utility
Click here to view
If the video doesn't play after you upload to a server, there could be a few different issues at play here.
The Server may need to have a MIME type configured in order to serve FLV files
Click here for more on that
The server may be UNIX or a UNIX variant. In this case, the file naming structure may need to be examined in order to see if you need to change anything. For example, the Captivate file is referencing MyVideo.flv and the actual file name is myvideo.flv. So you need to either rename the reference or the actual file name on the server to match.
Hopefully something here was helpful... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Why doesn't Verizon do something about their tech support?????

Verizon Tech Support is definitely outsourced to call centers outside the country. They are quick to offer an apology to your problem, but they make it very apparent that it is your problem. If you do not do exactly as they instruct you to do, they will happily close out your ticket, and your problem still remains unsolved. I have been through the ringer with them on more than one occassion about the same exact issues. Each time that I call, I have to go through the same song and dance, eventhough it is the exact same issue that I have contacted them about before, and the issue is clearly on their end and not on my system. On one occassion, I sat and argued with a gentlemen in Mexico that my issue wasn't fixed. They said it was fixed. I said it wasn't, and I would loose my DSL connection while I was on the phone with him. Another instance, they disconnected my DSL because I have dry loop service and my home line did not have a dial tone, so the techs came out and disconnected everything. Tech support was a joke then as well. I was on the phone for several hours trying to convince them that it was an issue on thier end and not mine.They claimed that I had to be home for the repairman to come out, but I did not have to be home for them to come out and disconnect it in the first place. Because I would not go through all their trouble shooting steps, they would close my ticket out and my problem would remain my problem until I would call them again. It took an act of God for them to come out and get things reconnected again. I actually feel physically ill now when I have an issue with my DSL because I know what it will entail just to get the trouble ticket set up. I have had the operators claim that we have a bad connection (after being on the phone with them for over an hour). They claim that they will need to call you back, but then they never do. When I call back and check on the status, guess what, my trouble ticket had been closed out.   This past instance, I called and complained about a slow connection. The same exact issue that I contacted them about over a month ago. After going through the song and dance again, they claimed that someone would call me back in 24 hours, and no one has. I have complained to the FCC and the State Corporation Commission on more than one occassion, but it seems as if it just business as usual for Verizon. {please keep it relevant} I think that is the only way that they will get the message that what they are doing just isn't going to cut it anymore, and they need to make some changes. I have cut my home phone line with them because of their lack of service. If I had an alternative to DSL available to me in my neighborhood, I would gladly take it so I could finally severe all ties to that company. There has to be something better than business as usual.

{please keep it relevant} I contacted tech. support on Sunday about my slow internet connection. I was pulling 52 kbits/s on a 3M service. This is the second time that I have had this issue. The last time I contacted tech support about this issue was about a month ago. I went through the same song and dance without any resolution.  Somehow the next day, my connection was corrected and I was getting my 3M service again.
This lasted for a month. I called Sunday, 10/11/09 about a slow connection again, Same issue, only able to get 52 kbits/s. Yet, I had to set through the same old song and dance with Verizon tech support. We did things like clear my internet explorer cache and cookies and run a speed test, when I already told the foreign gentlemen on the other end of the line what my connection speed was. How is that going to help improve my connection speed????? At the end of it all, I was told that I would be contacted by a senior tech support specialist from Verizon within 24 hours. Sure as the sun shines, it is now Tuesday, 10/13/09 and I have yet to hear anything from the senior Verizon tech. support..   The kicker is that I am not at all surprised by this. This is now the norm for Verizon. Yet, I still pay my bill. I am still under my contract.
I am going to make a prediction. Next month about this exact same time, I will be contacting Verizon with the exact same complaint, a slow interner connection, and I will have to go through the same old song and dance and have to do things like re-boot my modem and clear my internet explorer cache and cookies and run a speed test, eventhough I have told the foriegn guy from tech support that I have already done all this. Then, they will promise that someone from the senior tech support from Verizon will give me a call back within 24 hours and I will not hear from anyone.
{please keep it relevant}
{edited for privacy}

What is the problem with Adobe Customer/Tech support for Premiere Pro?!?!?!

Today Adobe closed the NINTH support ticket - since mid-January - on my problem with Premiere Pro CC - it crashes on startup (just after the splash screen loads). From what I gather on here, I am not alone with this problem. It's apparently rather common!
I've left message after message and, as I said, NINE tech support tickets (most recent #0185443350). All have been closed or withdrawn without ANY help, reply or solution. Yet my monthly Cloud charge is reliably withdrawn from my bank account!
I need access to a working program! I use this in my studio business and my customers have been waiting since the end of January! This is now costing me money and customers!
Adobe - Apparently you don't particularly care about your customers. I am NOT impressed and, at this point, I'm starting get a little pissed off. It's been almost six months and.....NOTHING!
And YES, all of my drivers are up to date, etc. I've reinstalled. Updated drivers. Etc etc etc, ad nauseum!
NOTHING WORKS!
-Rowen Poole

Hi Rowen,
I sent you a PM. I hope I can help you resolve this issue.
Thanks,
Kevin

HELP NEEDED: What is the phone number for Tech Support?

I cannot find the Tech Support number for QuickTime support. I have been trying to resolve my QuickTime issue for three days and really need phone assistance. The self-reporting Tech Support online form requires a serial number for the product, but QuickTime does not come with a serial number.
In reference to my post:
QuickTime 7 Pro not working
Posted: Mar 20, 2010 7:03 AM
Click to reply to this topic Reply email Email
When I click on the link to launch QuickTime Pro, it does not launch the program. A small box appears at the bottom of the screen with the QuickTime logo "Apple QuickTime", but when I hover the mouse over the icon, it contains a blank blue screen. If I click on it, nothing happens.
Any suggestions?
~Annette
Windows Vista

I just bought this quicktime pro ( junk ) I can't believe there is no support for it other than these forums. tried several numbers and you end up with some poor boob in INDIA who doesn't know anything about it or they ask for a serial number that you can't give and don't have. WOW what a disapointment this products lack of support turned out to be, wish I didn't buy it.
Anyway loaded it and it plays, but when I try to download the video to my computer the drop box on the right corner does not drop down. what am I missing here.?

What is Fios requirement to hire Tech Support / Customer Service?

Called Them on November 7 - to turn off my CAT5 WAN and turn on Coax WAN. response "I do not know how to do that - transfering you to customer service."
Called Them on November 8 - to turn off my CAT5 WAN and turn on Coax WAN. response "I will have to schedule an appointment to rewire the CAT5." - WHAT????
Called Them on November 9 - to turn off my CAT5 WAN and turn on Coax WAN. response "ONT Obsolete - Technical Supervisor will contact me - today November 14
Called them on November 14 - status of Technical Supervisor - to turn off my CAT5 WAN and turn on Coax WAN. response "PLEASE HOLD - Reading File." - Transferred to Billing Department.
I need to get a job here.... Must have good benefits....

Those reps are pretty much useless as they're spoon fed everything and if it isn't written down or in a knowledge base, you're just wasting your time with them.
DodgerCats wrote:
I also asked them if the update would install FRG22D rather than the build that ruined my phones last week, and they didn't even know what I meant by "build". All they said was "You should download the 2.2 update, your phone will run better." Then they disconnected my call when I kept pressing the question about the build. Also, when I called tech support last week, they kept telling me to take my phone to a store to get it flashed. I live in Los Angeles, went to 3 large Verizon corporate stores and NONE have these machines that tech support is talking about!
It doesn't appear that FRG22D will be a full build but more of a patch (only 1.6MB compared to the ~45 or 76 for the Froyo OTA) over the existing FRG01B build and only allows flash to be seen in the market and has a few security updates. As for reflashing the phone, all they need is a PC and google and they can put you back.

What is my next step if Apple Tech support does not solve a problem?

Apple Tech support and engineers have not been able to solve an iCal / iCloud issue.
What do I have to do next to be able to use native apple Calendar app with my iCloud calendar?
Ron
<Email Edited by Host>

Perhaps tell us what the problem is, and maybe someone here can help?
Make sure to include all relevant info (OS versions, what the problem is, what you have tried to resolve it).

What is Adobe tech supports phone number ?

What is Adobe tech supports phone number ?

Here you go..
http://support.microsoft.com/gp/contact_microsoft_customer_serv?&fr=1
MICROSOFT PERMIER SUPPORT
1-800-936-3100
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HT204003 if i open passbook on iphone 5, it always say cannot connect to itunes, any fix from apple tech support? and whats the reason for this problem? why do we have to figure it out and not even apple can give answer??

if i open passbook on iphone 5, it always say cannot connect to itunes, any fix from apple tech support? and whats the reason for this problem? why do we have to figure it out and not even apple can give answer??

actually i found out how to fix it
1 sign out of apple account
2 close down passbook app
3 change year to 2013
4 reopen passbook and sign in at the button with your apple ID
5 change the time to auto update and it should work from now on.
this worked for me let me know if it work for you:)

What happened to e-mail tech support

I noticed that email tech support is gone.
I have had problems with a Linksys product and I would like a solution, but can not get one.
Tried using the online talk thing but it was taking too long to get to an available person. Which is what I thought the email was for, communicating together when meeting at the same time proved to be a burden.
I have also tried getting it solved here, while I have seen others have this same problem, I haven't seen it actually solved.
So does anyone know if email based tech support will return?
Or even better does anyone have a solution to my units problem?
--Model--
WRT55AGv2
--Firmware--
v1.79
--Model style--
Cable
--ISP--
Comporium(a local one, and the only one)
--MTU--
1365
--MainPC--
LAN port 1 wired
--Misc--
Second wired PC
Nintendo DS uses wireless time to time
while distance is lacking, it does work when the router works
Both PCs run XP
--Issue--
Router will crash when I am uploading files. This includes any protocol I have tried, so I don't believe it is linked to any one protocol.
The crash requires me resetting the router via soft reset switch.
Upload speed doesn't go over 35kBps so the amount of info is not the issue either.
I have tried redoing the setup, making sure the firmware loaded correctly and everything.
I have even sent the unit back to get a new one and the problems still happen.

Hi,
did you perform the HARD reset operation?
Means: please press the reset button, hold it for 90 seconds. After first 30 seconds please unplug the I/O cable and plug it again (3-4 times) -- then (still pressing the reset) wait 30 seconds more.
hard reset is done
now wait till the lights stop blinking, the router makes stable and adjust settings from scratch.
In case that the issue happen again - the only thing i can advise you is to return back device to Store.
I hope that was helpul
Rafal

What's up with Creative tech support???

I sent them an email detailing my problem. I started with the problem that my Zen V plus was in recovery mode and nothing was working (reboot, reset button) went to web site and used the recovery tool located there. Did not change anything, it'sdid not work, tried it again and then got the message on my MP3 that there was a firmware problem. My PC now doesn't regognize the MP3 player. The reply I got back from Creative tech support was try the reboot option from the recovery menu.
What part of - I tried it and it didn't work and now the only thing on the screen is "firmware problem" don't they understand.
Why don't they have a li've chat for tech support. I'm wondering why I bought a Creative lab MP3 player

I did get back to them with exact details of what I did. What I tried per the suggestions on the web site for trouble shooting the problem. They responded back with the EXACT SAME LIST I told them I already tried.
I was in recovery mode
tried the reboot option - nothing
tried the clean up option - nothing
tried the recovery tool from web site - nothing
tried to reload OS and now the PC doesn't reconize the MP3 player
tried all the options suggeted for getting PC to recognize MP3 player as web site suggests and NOTHING WORKS
explained that to tech support and I get instructions for things I ALREADY TRIED.
Again, why is there no li've chat!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I just migrated from one Mac to another and I got a msg to contact Adobe tech support and report error code 150:30. What do I do?

I just migrated from one Mac to another and I got a msg to contact Adobe tech support and report error code 150:30. What do I do?@

Reinstall the software properly. Migration is useless due to the specifics of the activation system.
Mylenium

Tech Support what a joke.

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