HP Solution Center device installation not complete

I have a PhotoSmart C7280 all-in-one printer running as an Ethernet networked printer. My personal PC is an HP Pavilion Slimline s5280t running Windows 7 Pro 64 bit. I've had the printer for longer than I've had the Pavilion. I use HP Solution Center at least once a month to copy documents to PDF for a volunteer job I have. Yesterday I tried to use it, and got the "device installation not complete" error. Uninstalling and reinstalling HP Solution Center didn't work. I did some research on the forums, and found the discussion of "the folders that start with 7Z."
I ran the Uninstall_L3.bat last night. It uninstalled everything. I then downloaded the drivers from the HP site, again. When I ran the install, it failed because "a file is missing." It didn't say what file. It created a "solution" for me, basically of going through all the steps to make sure that the printer and router were working (they are) and the printer was on the network (it is). I then downloaded the drivers AGAIN and AGAIN got a "file missing" error on the install. And my printer has been uninstalled. And I have a NEW suggestion from HP that I should reinstall after turning off all my startup tasks and rebooting.
If the driver package for the C7280 is defective, and right now I'd bet money that it is, telling me to turn off my startup list, which hasn't changed in months, is not going to help. Because my printer is out of warranty (hey, my PC is out of warranty), I don't expect any help from HP. I'm hoping that some other user will be able to suggest something that will work. I'm about ready to go back to the CD that came with the printer and install from that. Help?
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View Solution.

Sorry you have had such a difficult time getting Solution Center to work. You have certainly done all the basic and advanced steps to get this to work. I always keep a forum post stored on my computer that takes troubleshooting Solution Center to a different level of advanced.
--Problems Installing HP Solution Center - SOLUTION FOUND!--
I recommend reading this post thoroughly to review the comments and see how the steps play out and how certain problems are exposed. It certainly discusses the missing files you referenced.
I usually just scan using Paint or Windows Fax and Scan once I can print as it is just a little easier than working in the registry of an HP computer. So please do be careful if you choose to go into the registry.
First thing's first, I recommend creating another User Account in the Control panel with admin rights, then running the installation disk in the second user account before attempting anything in the above forum post. This will eliminate any conflicts from previous attempts on the main User Account.
I really hope this works for you! Let me know of any error messages you may get during the installation with the disk.
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When a solution is found please mark the post that solves your issue.
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Similar Messages

"HP Solution Center cannot run because your device installation is not complete"

I cannot use HP Solution Center because I only get this message when I start it: "HP Solution Center cannot run because your device installation is not complete". I am running Windows XP with an HP PhotoSmart Premium. I can print just fine and the printer is recognized by the PC and the network. I get the same problem whether connected wirelessly or through USB. I have re-installed all software multiple times. Please advise on how to get Solution Center up and running.

I had to do a total uninstall and reinstall of the driver. However, as you will see from this and other Support Forum threads there seem to be multiple stumbling blocks to the uninstall/reinstall process. Seems very glitchy. After nearly two days of unsuccessful tries I finally got it done. I did find three different official HP scenarios for the process, including one automatically sent to my desktop by HP upon one of the earlier failures. That sequence did not work work for me, but it was close--I got a partial install. But on another HP help file titled "Product Software Installation stalls or stops in Windows 7 with a USB connected product HP..." I found a six step process (with details for each), and it worked for me on the second try. Here are the six steps, plus extra things I did or discovered that could have helped make it work. I did step 5b. first: downloading and saving the HP driver file on my computer before starting other steps, since I elected not be be on the internet as I did the installation. 1. Uninstall the HP printer software. See my note below about four ways HP lists do to this. I used two of them.2. Turn off the 'terminate and stay resident programs (has to do with system configuration). See HP details.3. Clear temporary files and folders through Windows accessories.4. Disable firewalls (see my note below about this)5a. Disconned the cable from BOTH the printer itself and from the computer, BUT TURN ON the printer.5b. Get the lastest version driver for you printer from the HP site and save it where you can find it. (I did this first, before other steps, so I could install off-line)5c. Install the driver software that you saved. (see my note below about an optional step that helped me with this, so the install will complete, and not hang up)6. Enable the start up software that was turned off with step 2. (See HP details) Notes: there are versions of HP instructions that skip steps 2 and 6 and or 3 and 4, but that would not work in my case. I describe the steps that finally worked in case they can help someone else--this has been so frustrating. This uninstall/install process seems to be very touchy and perhaps changes depending on your printer or other configuration of your computer: Note about step 1: I found an HP document that listed four ways to uninstall. On my final and successful attempt I actually used two of the techniques. First I used the HP uninstaller program from the start menu program list on my computer stored with other HP stuff there. When I rebooted it did not appear that any HP programs were removed, but who knows, perhaps this got rid of some hidden file somewhere that had been causing all of the problems. Then I used the regular uninstall process from the control panel, and that worked. All HP programs were gone upon reboot. Note about step 3: I counld not believe this would help, but did it, and again, who knows, perhaps this is critical. Note about step 4: I assumed that step two 'terminate and stay resident programs' turned off my McAfee firewall and antivirus, so I did not turn it off. And I elected to be off the internet during install because I am always fearful about turning off those programs. However, and this may be the source of problems for many people, the HP list was very specific to turn off the Windows 7 firewall. I checked it and it was running, even though I thought McAfee was in charge. So I did turn off the Windows 7 firewall. Subsequently I learned that many people who have upgraded from earlier Windows operating systems to Windows 7 have the Windows firewall operating along with their other firewall, without knowing it. Apparently this does not happen if you did a clean install of Windows 7 rather than an upgrade install. Note about step 5c: On many of my tries the installation program would not terminate or complete, and I would get a partial install that allow some functions of the printer to work, but not Solutions Center. The only way I found to prevent this was at the step near the end, where you hook up the printer, select the box that says it's okay to connect it later. The installer program dumps an icon on you desktop that allows you to connect the printer after the installation shows complete and terminates by itself. By clicking the icon and plugging the cable into computer and the powered-on-printer when directed, the device installs perfectly. That was the only way I could get a full install, or get the installation to terminate. During the two days of trying to make this work I also reinstalled the latest version of Flash player since I read that HP Solutions Center needs it to show screens on your computer about printer functions. Of course downloading Flash onto a 64-bit version of Windows 7 is a little tricky too, but not that difficult. I do not know whether that was important, but it is one more thing to try if you can't make your Solutions Center part of the printer program work. I learned way more about the unintall/install process than I ever wanted to know. Sorry to be so wordy, but after two days of frustrating work on this I thought I should share this, in case any of these ideas could help someone else who is hung up on this. Perhaps there is an easier fix somewhere. The six-step process was on an HP help site and was not even for my specific printer, but the similar list from my model did not work. Wish I knew what the secret to success might have been.

Safe Boot , Serial ATAPI Initial device configuration did not complete successfully.2

clean install OS Snow Leopard and up to 10.6.8.
I install Mavericks & restart computer,
it goes to white screen with Apple Logo and spinny thing at bottom, then after about 2 minutes the Apple Logo changes to a grey No Entry sign.
Now I use safe boot, the message is
" Serial ATAPI Initial device configuration did not complete successfully.(failedCommandInfo = 0x1)
Still waitting for root device"
I can use Snow Leopard DVD startup & chooen 10.6.8 (Macintosh HD) start Disk.
What happen to intall Mavericks of my case? Please HELP! THANKS!
Mac Pro, Mac OS X (10.6.8)

If you want to preserve the data on the boot drive, and it's not already backed up, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data, you can skip this step.
There are several ways to back up a Mac that is not fully functional. You need an external hard drive to hold the backup data.
1. Boot from the Recovery partition or from a local Time Machine backup volume (option key at startup.) Launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
2. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
3. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.

I cannot scan and my hp solution says cannot run because device installation is not complete

I am using windows 7 64 it. My printer is HP Photosmart eStation All-in-One Printer - C510a. I am using a wireless network and a notebook. Earlier my printer was not working, so I reinstalled the program using the cd, but now the hp solutions won't work and I cannot use the scan functioning. When i try to use it the scan feature on the zeen it just says I am unable and to use the software the printer came with. I have no idea what to do. I have to be able to scan as well as print. I don't want to uninstall or use the cd again because it took hours for me to get the printer to work. Please help and thank you
This question was solved.
View Solution.

Hello frustrated_37,
Based on you description, i recommend you 2 steps mentioned below ..
Run the s/w CD, YOu'd be prompted with Options like Add a Device, Install more software etc.. Click on "Install More software", Click on "HP Solution Center " if present.
Accessing the root file resonsible for scanning to work. To do so, you need to Click on START > Computer > Program Files(x86) > HP > Digital Imaging > Bin . Locate for the file hpiscnapp.exe , right Click on it and then "Send to Desktop" > Desktop (Createshort cut).
Double click on the short created which would open the scanining interface.
Regards,
Jabzi
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Regards,
Jabzi
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Lenovo Solution Center: devices management

In Lenovo Soltion Center, I have an alert telling me that I do not have installed SMI Helper Driver. Where may I find this driver please ? My computer is a Thinkpad 430S - 2356, with Windows 7. Someone can help me?
Burgundo52, Italy

Hi Burgundo52,
Welcome to Lenovo Community Forums!
I’m really sorry to hear that you are receiving an alert stating that SMI helper driver is not installed in your Lenovo
ThinkPad T430s.
I would suggest you to visit here to have a better picture regarding the issue. SMI helper driver error is basically due to a corrupt file in fingerprint reader software. Please try uninstalling the software and reinstalling it.
I would also recommend you to try running Thinkvantage system update as well.
Click here to download Thinkvantage system update tool and Fingerprint reader software.
Hope this helps!
Best regards,
Mithun.
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HP Solutions Center stopped Working on Windows 8

I have been using HP 3210 all in one printer for quite some time on Windows 8. All of the sudden earlier this week or last, I noticed the Solutions Center no longer worked. A message comes up saying the device software has not installed correctly. I have tried reinstalling the entier software, but get the same response. Any ideas of why it was working and now all of the sudden it does not. the printer still prints out fine, just can't use the solutions center.

Hey @BOWZ,
Welcome to the HP Support Forums!
I would like to assist you today in resolving the error with HP Solutions Center 'Device Software has not installed correctly' with your HP Photosmart 3210 All-in-One. Being that you're running Windows 8 there is a good chance that if this was working for a period and suddenly stopped working a Windows Update most likely caused the conflict. Now I know you have already tried reinstalling your software and that failed to resolve anything. I'm going to offer a few more steps here to get your Solutions Center software up and running again.
Step 1: Uninstall your HP Software:
Open your start screen by either clicking on the Windows start button on the bottom left of your computer screen or by selecting your Windows button on the bottom left hand corner of your keyboard to the right of the Ctrl button
Once your Start screen opens just type 'programs and features' and the Programs and Features option should automatically populate. Should it not show as an option then you may need to select 'Settings' on the right hand side and then choose 'Programs and Features'
Once Programs and Features launches a list of all the programs installed on your computer will populate. Locate the HP Photosmart C3210 software and uninstall it. Note: you should see a file that says 'HP Photosmart 3210 basic driver' and one that shows 'Solutions Center,' ensure that they are removed from your computer.
Once the HP Software is uninstalled then reboot your computer
Step 2: Empty your Temp Files:
When your computer comes back on, reopen your Start screen and type 'Run'
Select the Run box and then type in the run box %temp% and select OK
When the Temp folder opens select Ctrl + A at the same time on your keyboard to select everything in the Temp folder
Next release Ctrl + A and select Delete on your keyboard
Almost everything should delete out of this Temp folder. If any files are still being used on your computer you will have the pop up to 'skip' these.
Note: Only Temporary files are being deleted. No files or folders for your actual computer will be removed by doing this.
6. Once the files in the Temp folder have been deleted then close the folder
7. Right click on your Recycling Bin on your Desktop and left click on 'Empty Recycling Bin'
Step 3: Run an MSCONFIG Selective Startup:
Reopen your Run box again and this time type msconfig and select OK
When the System Configuration Utility opens select 'Selective Startup' and uncheck 'Load Startup Items'
Click on the Services tab at the top and uncheck 'Hide all Microsoft Services' at the very bottom
Select Disable All on the right hand side
Select Apply and OK
When prompted, restart your computer 1 more time
Step 4: Reinstall your Software and Drivers:
You're now ready to reinstall your HP Software and Drivers. Please select this link: HP Photosmart and Officejet Full Feature Software and Drivers for your drivers.
Select Download and Run the HP installer when prompted
Follow the on screen instructions to complete the install of your HP Photosmart 3210 All-in-One.
Does Solutions Center work now?
If yes, please re-enable your Startup Services again.
How to Enable Startup Services:
Open the Run box and type msconfig and select OK
When System Configuration Utility opens select 'Normal Startup'
Select Apply and OK
Restart your computer again when prompted
Please let me know if these steps resolve your issue. Good luck!
X-23
I work on behalf of HP
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Officejet pro 8500 a909g wireless will not open solution center saying device install not complete

Operating system is Windows 7 64-bit. When I try to open Solution Center I get a black window saying "HP Solution Center cannot run because your device installation is not complete." My printer is wireless so there is no USB so I unplugged the printer, removed the printer, rebooted, went to Print Server Properties then Driver and removed the driver still there. Then I downloaded the HP Full Software and Driver for my printer and got a "successful install". Then I plugged the printer in, added the printer, and still have the same error. Any suggestions?

What brand of computer do you have? I'm asking because I think you need a L3 uninstall, but if you have an HP computer, it can remove things the computer needs to run and cause the whole system to crash.
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HP Photosmart Premium all-in-one C310a printer, Solution Center will not stay installed.

It seems lately, past month or so, that the HP Solution Center keeps failing and needs to be reinstalled. I get a message which says:" HP Solution Center cannot run because your device installation is not complete." followed by a list of steps to take to remedy the situation, which do not work. I have to uninstall and reinstall the printer and then it will work, but after I shut the computer down for the day or run a virus scan (PC Matic) the problem returns. Can anybody help me?

Hi @oboe1827,
Welcome to the HP Forums!
I see that your HP Solution Center will not stay installed for your HP Photosmart Premium c310a printer. I am happy to help you resolve this issue!
For further assistance, I will need some more information:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies.
If you are using Windows, please try the HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
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Solutions Center not working after IE 9 install

Windows 7 64-bit
HP 4500
HP Solution Center worked fine (over a home network)
Upgraded IE 8 to IE 9
Printer still works fine
HP Solution Center no longer opens. The following error message appears.
HP Solution Center cannot run because your device installation is not complete. Please plug in the USB cable or re-run the setup program from the installation CD for a network installation. If this does not complete the installation, or you do not have the CD, access the HP help files by clicking the Start menu.
I have checked my Flash Adobe and its current. I have uninstalled and re-installed the Solutions center 3 times and I still get the error. What do I do next? I need to scan.
This question was solved.
View Solution.

Hi Ms_Lumberjack,
Try using the scrubber built into the CD or Download.
From Original installation CD:
1. Insert CD into drive, and then cancel the installer
2. Open My Computer, and then right click on the CD drive and chose open
3. Open folder Util
4. Open folder CCC
5. Run the L4uninstall.exe or .bat
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-80348-1&cc=us&dlc=en&lc=en&...=
10. Run the download to reinstall the printer
If software was downloaded and extracted to your system:
1. Type %temp% in the run or search for programs and files field
2. Look for, and open the folder starting with 7z (Example: 7zS2356)
3. Open folder Util
4. Open folder CCC
5. Run the L4uninstall.exe or .bat
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-80348-1&cc=us&dlc=en&lc=en&...=
10. Run the download to reinstall the printer
I am an HP employee.
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Solution Center program will not install with D110 full feature download

I had a bug where my system kept searching for SolutionCenter.msi in a loop. I was forced to uninstall my printer software completely to fix it. Upon reinstall, the Solution Center is totally missing. I have lost the CD and downloaded the software from this link:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=4023...
I read in several message here that the full version of the software included the Solution Center, but it did not install for me.
This question was solved.
View Solution.

Hi,
From the Start menu type SolutionCenter.MSI into the searchbar, the results should appear within the search results.
Note: if there are several results locate the one which was modified latest.
Right click the file and select Install, you should see a dialog apper...
Once the dialog completes reboot your PC and check if the HP Solution Center was added to your PC.
If there are no results type %temp% into te search bar abd open the Temp folder.
Open the latest HP installation folder, its name begins with 7z (ex. 7zS1234)
Open the Setup folder.
Open the SolutionCenter folder.
Right click on SolutionCenter.msi (if the file type is hidden it tye appepars as Windows Installer File) and select Install.
Reboot your PC and check again.
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If my post resolve your problem please mark it as an Accepted Solution

HP6830 not recognized in HP Solution Center

I have a HP6500 E709n wirelessly connected to XP/VISTS/W7 systems and it appears in the HP Solution Center. I just installed a HP6830 and it is wirelessly connected as well to the XP/VISTA/W7 systems and I am able to print to the HP6830 from those systems. However, the HP6830 does not appear in the HP Solution Center as my previous installed HP6310 did. I would like the HP6830 to show up in the HP Solution Center (or perhaps an updated version of this product) so that I can assess the status of all of my printers from any system on the network.
I have tried restarting the systems after installing the HP6830 software from the distribution CD, but the HP Solution Center software still does not see/detect the HP6830.
Any suggestions will be appreciated.
This question was solved.
View Solution.

Hi,
The HP Solution Center software is not affilated in any manner with the Officejet Pro 6830 and cannot detect the device of that model.
To access the HP Printer Assistant software which applies for your new printer, click the HP Officejet Pro 6830 icon on your desktop or within the Start Menu HP folder.
From the HP Printer Assistant software you may get any printer management taks or perform additional tasks such as scanning.
Please let me know of any issues,
Shlomi
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HP Solution Center stopped working and HP Print and Scan Doctor cannot find my OJ4680

HP Solution Center came installed on my HP G60 notebook with Windows 7 premium 64 bit. It suddenly stopped working--it says it cannot run because the device installation is not complete. If I open HP Sup0ort Assistant it says the OJ4680 is ready and it is designated as the default printer in Printers and Devices but when I try to run HP Print and Scan Doctor it cannot find it--it can only find OJ4500 which I use when I'm in my second home. Please help me fix this as at this point I can't print or scan.

Thanks for the help and quick response. I haven't tried your solution yet because before I received your instructions I updated the drivers again and it appears to be working though I've had a message since then that I couldn't scan because my device was offline which was not true as I had just printed a document. I used HP Print and Scan doctor and followed the steps which included turning the device off and unplugging it for 60 seconds. I can now copy, print and scan but I still have the yellow triangles with exclamation points on both my PC and all in one. I'm not sure I want to do more at this point since everything is working well at the moment. BTW my laptop is set for automatic updates by HP and Microsoft, why didn't they keep this problem from occurring?

HP solution Center on Windows 7

Have recently lost HP solution center after loading an HP patch. I was using it with my Photosmart 2575 on Win 7 64-bit. Will describe the sequence of events here:
- I originally had to download the drivers for this printer when I got a Win7 machine. It has been working (printing and scanning) well for 6 months, including Solution Center.
- Several weeks ago, I installed a patch. This casued my printer to 'disconnect'. Guidance to fix that was to reinstall the printer.
- After reinstalling the printer, the printer works fine, but when I try to use HP solution center (to scan, primarily, but I use other things), I get this error:
"HP Solution Center cannot run becasue your devic einstallation is not complete."
It tells me to get an install CD for the network installation. No problem doing that if it will really fix the problem. Does anyone think it will really fix it? The install that was working for 6 months did not need the install CD.
Any other ideas?

Have recently lost HP solution center after loading an HP patch. I was using it with my Photosmart 2575 on Win 7 64-bit. Will describe the sequence of events here:
- I originally had to download the drivers for this printer when I got a Win7 machine. It has been working (printing and scanning) well for 6 months, including Solution Center.
- Several weeks ago, I installed a patch. This casued my printer to 'disconnect'. Guidance to fix that was to reinstall the printer.
- After reinstalling the printer, the printer works fine, but when I try to use HP solution center (to scan, primarily, but I use other things), I get this error:
"HP Solution Center cannot run becasue your devic einstallation is not complete."
It tells me to get an install CD for the network installation. No problem doing that if it will really fix the problem. Does anyone think it will really fix it? The install that was working for 6 months did not need the install CD.
Any other ideas?

I lost use of HP Solutions Center

I had Solutions center on my computer and it was working. It's still there. But it doesn't come up. Instead, I get a box that says "cannot run because your device installation is not complete."
I don't know how to do what it suggests as solutions to my problem
My CD is for an earlier version of Windows. My son updated the installation for my Windows 7 software.
HELP !
James L. Dishop                [email protected]                   HP Photosmart C7280 All-In-One

jldishop,
Welcome to the HP Forum.
You can download and install the Full Feature Software for the Printer from the printer's website.
The Solution Center has been replaced by the Printer Assistant.
The Printer Assistant Shortcut will be installed on your Desktop during the last part of the installation.
General Instructions to Install the Printer Software
·         Create a Restore Point:   Create a Restore Point – Win7 OR Create a restore point Win8
·         Open HP Drivers & Downloads
·         Enter your Printer Model information
·         Select your Printer from the “Results” list
OR
·         Open HP Photosmart C7280 All-in-One Printer Drivers
·         Enter your Operating System in the Drop-down menu
·         Click NEXT and Scroll down
·         Look for category Driver - Product Installation Software
·         Select the Basic Driver, e-print, or Full Feature Software
·         Save the *.exe installation package(s) on your computer
The file(s) will likely save to the "Downloads “folder.
If available, you may wish to download the Print and Scan Doctor and / or other programs from Category – Utilities
HINT:
Install Utilities / Tools first; the little installation packages are smaller in size
·         If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select run as Administrator and install.
NOTES:
·         Look at the bottom half of the main webpage for your printer for helpful videos to assist with the installation of the printer software!
·         Scroll the video list back and forth until you find the video that most closely matches your situation.
·         USB connection: Download and install the driver software before connecting a USB cable.
·         Ethernet: Connect the printer to the network and (Optional) assign the printer an IP address at the router. Once the printer is connected to the network, be sure the printer is switched on and then install the printer software.
·         After the initial installation is complete and working, check / install Category - Update
There is valuable information at the printer’s website, including manuals, how-to pages, a Troubleshooting and SOLUTIONS section, and alerts and notifications for your printer. Be sure to take an extended look at what is available. Bookmark the page.
Click the Kudos Thumbs-Up to show you appreciate the help and time from our Experts.
Click Accept as Solution when the Answer is a good Fix or Workaround!
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

How do I get the HP solution center back on windows 7

I have an officjet pro 8500 all in one printer. It was on windows vista but after a computer crash I have installed it on windows 7 but I cannot do anything with it because I am unable to get the hp solution center to work. I have downloaded the new software and drivers and yet it still tells me that the hp soluntion center cannot run because your device installation is not complete. I reran the disc with the network option but it still wont work. Does anyone know of anything I can do to get this to work. I cannot scan or anything with it just copy.
Thank you

There are two approaches to try.
The First Method is easier - the Second Method is more likely to work.
It would help if I knew your exact printer model; it may not matter. It sounds like you have already downloaded your printer's installation package from your printer's website -- you will need the installation package for both methods.
Method One:
Remove the software bits with the following:
Fixit -- Fix problems with programs that can't be installed or uninstalled
Reboot the computer and log in
Install the software package -- probably from your Downloads folder
HP Officejet Pro 8500 - A909g - Full Feature Software Win7
====================================================================================
Method Two:
By pcwizard
Step one: Clear temp directory
Type %temp% in the run or search for programs and files field
Highlight all the files in this folder, and then press the delete key to delete.
NOTE: If you get a message that the file is in use you will need to skip this/these file(s).
Continue with Step 2 below
Step two: Downloaded and extract to your system:
1. Download the Full Feature Software and drivers from your printer's website
2. Once the download is finished double click on the file to extract the software.
3. When the installation window opens press the cancel button to stop the installation
4. Type %temp% in the run or search for programs and files field
5. Look for, and open the folder starting with 7z (Example: 7zS2356)
6. Right click on the folder, and select Copy
7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop
8. Open the 7z folder you just copied to your desktop
9. Open folder Util
10. Open folder CCC
11. Run the uninstall_L4
12. When the uninstall has completed restart the computer
13. Run Disk cleanup from Accessories\ System Tools folder under all programs
14. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer
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I hope this helps.
Kind Regards,
Dragon-Fur

HP Solution Center device installati​on not complete

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