HT1212 I have followed the steps but when it gets to restore settings it says 'could not connect to iPod saupport server'. what do we have to do?

My daughter forgot her password but her iPod was never synchronize with my iTunes library. We have followed the suggested steps but when it comes to restoring the settings it says 'cannot connect to iTunes support server'. We can't get any further than this. Any suggestions?

Was it really update server?
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem

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Have followed the steps but still could not convert my Pdf to Word

Have followed the steps but still could not convert Pdf to Word

You need to update it from iTunes on a computer.
(73555)

HT1451 I am trying to restore my playlists that disappeared yesterday. I have followed these instructions but when I get to step 7, I can't find File Library Import playlist. What am I missing?

I am trying to restore my playlists that disappeared yesterday. I have followed the instrutions on the support page but when I get to step 7, I can't find File>Library>Import Playlists. What am I missing?

I suspect the menus have changeed slightly since that document was written...
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. Note that in iTunes 11 an "empty" library may show your past purchases with links to stream or download them.
In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
Alternatively, depending on exactly when and why the library went missing, there may be a more recent .tmp file in the main iTunes folder that can be copied & renamed as iTunes Library.itl to restore the library to an earlier state. Look for a recent .tmp file that is similar in size to the .itl files in the Previous iTunes Libraries folder. If it has happened repeatedly you may want the earliest such file generated since the last iTunes upgrade.
If applicable, see iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device.
I've noticed more of these missing library posts of late and a common factor to most since I started asking is AVG Anti-Virus. It seems in some cases it might be at least part of the reason why the library file disappears. Try excluding the iTunes folder from any AV scanning process.
tt2

I have internet connection but when i try to activate imessages, error says "could not sign in, please check network connections again

on my ipod touch i have wi fi connection but when i try to activate imessages and try and enter my Apple ID, it comes up with error saying could not sign in, check your network connections and try again!!!

Tap Settings > General > Reset > Reset Network Settings then restart your iPod.
Hold the On/Off Sleep/Wake button down until the red slider appears. Slide your finger across the slider to turn off iPhone. To turn iPhone back on, press and hold the On/Off Sleep/Wake button until the Apple logo appears.

I have purchased the Acrobat pro subscription for 1 year and have followed the steps to install it. But when i go to start it, It crashes and it does this every time! I have restarted my mac pro and also restarted in safe mode but it just doesn't work! PL

I have purchased the Acrobat pro subscription for 1 year and have followed the steps to install it. But when i go to start it, It crashes and it does this every time! I have restarted my mac pro and also restarted in safe mode but it just doesn't work! PLEASE HELP!!

Hi jim1287,po
Check for the latest updates. Installing latest updates should resolve this problem.
Also, try to ran disk repair using safe mode in Mac, for instructions please visit: http://support.apple.com/kb/PH14204
Try enabling root user profile on mac and try to check. OS X Mavericks: Enable and disable the root user
Regards,
Ajlan Huda.

TS4009 I have followed the steps above but when I get to the screen to select a downgraded option, the Done button is grayed out and won't let me select a new option. I see a lock up in top right-hand corner, but not sure how to unlock it.

I have followed the steps above for downgrading iCloud storage options, but when I get to the screen to select a downgraded option, the Done button is grayed out and won't let me select a new option. I see a lock in top right-hand corner, but not sure where to go to unlock it.

Choose Apple () menu > System Preferences, then click the iCloud icon.
Click the Manage button.
Click Change Storage Plan.
Click Downgrade Options.
Enter your Apple ID password, then click Manage.
Choose your current plan, then click Done.
(from http://support.apple.com/kb/HT5527 )

I have followed the steps to remove a saved password, but it hasn't actually removed it from firefox as there is a general password and an admin password. I accidently saved the general password so unable to open as an admin. Thank you for your help.

I have followed the steps under security within Firefox to remove a saved password, but it hasn't actually removed it. I removed it and then tried to sign on again and it automatically went to the saved password. This URL uses an admin and a general password and I accidentally saved the general password so unable to open as an admin. When I go to the URL to enter my admin password it goes to the saved general password. As administrator for my church website, I can't get into it and make changes without using my admin password.

Remove saved Password(s) here:
* Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"
* http://kb.mozillazine.org/Deleting_autocomplete_entries
* http://kb.mozillazine.org/Password_Manager

I have problem in restoring my iphone. I broke the iphone contract in USA and came to India. I got steps to unlock in a mail and i followed those steps. When i try to restore using itunes then it always says some message like "turn off find my phone."

I have problem in restoring my iphone. I broke the iphone contract in USA and came to India. I got steps to unlock in a mail and i followed those steps. When i try to restore using itunes then it always says some message like "turn off find my phone." How can i get rid of this message.

You can access iCloud.com on a computer to turn it off.
http://support.apple.com/kb/PH2702
Note:
The Apple ID and Password that was Originally used to Activate the iDevice is required
If you do not have that information you will not be able to use the Device.
Activation Lock in iOS 7 > http://support.apple.com/kb/HT5818

TS1538 I have followed the steps to locate usbaapl.inf. but Windows vista says this is not compatible with my device. What do i do now?

Trying to manually install USB driver for Ipad2 in windows vista 32 bit. I have followed the steps to locate usbaapl.inf. but Windows vista says this is not compatible with my device. What do i do now?

If you encounter problems with Google play at downloading Firefox for Android try to download these builds: http://www.mozilla.org/en-US/firefox/channel/#firefox .
Please remember that you should enable for this the settings: allow installing app from other sources that Google Play

My computer is recognizing my airport express network at first but then slips to an exclamation mark. I have followed the steps to reset everything and it ends up keeping me on a loop of asking me to rest everything after I do so. network is recognized

My computer is recognizing my airport express network at first but then slips to an exclamation mark. I have followed the steps to reset everything and it ends up keeping me on a loop of asking me to rest everything after I do so. network is recognized on list along with all my neighbors. Any help would be greatly apprectiated.

System Preferences > Network
WiFi/Airport should be at the top of the list.
Select WiFi/Airport
[√ ] Ask to Join new Networks
click ( Advanced )
In the WiFi/Airport pane, remove ALL other networks except your home Network. (This will keep your computer from "wandering off" onto a neighbor's Network.)
You are not done until you close the windows and Save Changes.

HT4623 e while updating iOS. When connected to PC & iTunes get the message in recovery mode, must restore. I have followed the steps to restore and still have the iTunes screen showing and iTunes still does not recognize device.

iPad 2 froze while updating iOS 7.0.4. When connected to PC & iTunes get the message in recovery mode, must restore. I have followed the steps to restore and still have the iTunes screen showing and iTunes still does not recognize device.

Sorry if we didn't get to your question fast enough; we are all volunteers doing this in our spare time. Try the steps in this article. If you're unsuccessful, you'll need to take your device to the Genius Bar for an evaluation.
http://osxdaily.com/2010/12/04/ipad-dfu-mode/

I have just downloaded firefox 3.6.11 and adobe flashplayer update and adobe reader update. Now I cannot get firefox to open. I have tried removing the program but when I try to do that it says that I need to close firefox - but of course it is not open

I have just downloaded firefox 3.6.11 and adobe flashplayer update and adobe reader update. Now I cannot get firefox to open. I have tried removing Firefox but when I try to do that it says that I need to close firefox - but of course it is not open. I have waited a long time but nothing has happened so I am getting desperate Thanks -- Jerry

Do a clean (re)install:
* Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Don't remove personal data when uninstalling.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can initially skip the step to create a new profile, that may not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

HT201269 I followed the steps But I did not get back all the aps?

I followed the steps But I did not get back all the aps?

Apps have never been included in the backup of the device.
Are the apps in the iTunes library on your computer? iTunes can only sync apps to a device that are in the iTunes library.

I did a full system restore to my phone along with the new 7.0 update. Now I went to restore my phone setting back through Itunes and it goes through all the steps but when it is completed it wont get past the "Connect to Itunes" screen

I did a full system restore to my phone along with the new 7.0 update. Now I went to restore my phone setting back through Itunes and it goes through all the steps but when it is completed it wont get past the "Connect to Itunes" screen

So what happens when you connect to iTunes?

HT5661 hi. I am trying to set my ipad back to factory settings. I have followed the steps above and nothing is happening

I am trying to set my ipad back to factory settings. I have followed the steps above and nothing is happening

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. If you did not do step 4 properly, start all over again.

HT1212 I have followed the steps but when it gets to restore settings it says 'could not connect to iPod saupport server'. what do we have to do?

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