HT1589 I don't see my old account after creating an alternate account -where'd the old one go?

I created an alternate iTunes library on my HP laptop. When I hold Shift at start up I don't see my old iTunes libary in the selections. Any ideas how to retrieve it?

Did you convert your MobileMe (@me.com) account to an iCloud account back in Spring 2012 when MobileMe was discontinued? If not, then that e-mail account is gone. Apple sent over a dozen e-mails to each MobileMe subscriber urging them to convert, with subjects like "MobileMe ends soon. Act now to keep your email working."
If followed the instructions in that mail and converted over to iCloud, then your @me.com address still works. If not, then it's gone for good.

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I just updated to iOS7 and an old appleid popped up. My old password is not recognized so I can't delete the account or turn off find my iphone. The old appleid is linked to an email I don't have anymore, and answers to my security ?'s aren't recognized

I just updated to iOS7 and an old appleid popped up. My old password is not recognized so I can't delete the account or turn off find my iphone. The old appleid is linked to an email I don't have anymore, and answers to my security ?'s aren't recognized. Is there any way I can reset my account to my new appleid? This has happened to every iphone and ipad in my family that has updated to iOS7.

Hi mabaker2,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
http://support.apple.com/kb/TS5207
Cheers,
- Judy

I just created an iCloud email and I want to use that email for my iTunes account as well. I need help suiting the old apple I'd because I do not remember anything associated with that email and I don't know the security questions

I just created an iCloud email and I want to use that email for my iTunes account as well. I need help switching the old apple ID because I do not remember anything associated with that email and I don't know the security questions or the login for that old email.

You cannot do that. The AppleID you used to create the iCloud account is an active primary email address. The email address you created with the iCloud account is also an active primary email address (all Apple domain email address automatically become AppleIDs as well). You cannot replace the primary email address on one active AppleID with the primary email address on another, active AppleID.
You can use your iCloud email/AppleID with iTunes, but it will be a separate account, so all your previous purchases remain tied to the other AppleID you have.
I don't understand your statement that you could not remeber your old AppleID password, as you would have had to use it to create the iCloud account in the first place (the first step of creating the iCloud account required you to login with your existing AppleID and password)?

HT204053 I created a new apple id because the previous one no longer exists as email (domain had to be cancelled). I keep seeing the old one pop up in my iPhone for which I don't remember the password. How can I get rid of it???

I created a new apple id because the previous one no longer exists as an email (domain had to be cancelled). I keep seeing the old one pop up in my iPhone for which I don't remember the password. How can I get rid of it??? Or how can I reset the password if the email doesn't exist??? I also tried answering a question (my date of birth) but it says it's wrong.
I'm really frustrated with the apple id!!!
Frustrated!!!

In one of the help pages for managing your Apple ID (http://support.apple.com/kb/HE40), it shows two separate sections, one for Apple ID and one for Primary Email address. When I go to manage my Apple ID, I see only a single section for both. Can the two be 'separated', especially when you face the situation of having to discontinue your email address for some reason?
I also noticed that when navigating to Apple ID Support Communities, it shows my nickname 'dishdy'. How and when did I insert this? In the current sequence for creating an Apple ID I don't see this. In my current profile I don't see this.
In any case, I have freed myself from my previous Apple ID (@artemis.it) on my iPhone.
Thanks for your help.

How I can see what accounts I created with my family pack in my old mobileme account?

Any ideas how I can see what accounts I created with my family pack in my old mobileme account?
i updated it when we need to migrate and all emails are active and being used.
i need to update an email address. we use this for my personal company and need to keep the email in
the same format so it matches the others in the company. i dont see it anywhere in my account now.
i am using a .mac format. thanks.

In order to see which devices are authorized on your account:
Open iTunes
Click Store
Click Account
Click View Account
Enter your password
Look in the second section iTunes in the Cloud
To the far right you'll see Manage Devices
Once it's clicked you will see all of the devices currently authorized in iTunes/on your account
I was going to say, "Hope this helps," but based on the above, I'm pretty sure it did!
Thanks guys...

HT5858 I can't update apps on my iphone 5. theirs an old apple ID. That I don't have the pass word. I've created a new apple ID. but the old one keeps popping up. I have it on the Itunes on the phone but the old one keeps comming up and asking for a pass

I can't update apps on my iphone 5. theirs an old apple ID. That I don't have the pass word. I've created a new apple ID. but the old one keeps popping up. I have it on the Itunes on the phone but the old one keeps comming up and asking for a pass word.

Apps are permanently tied to the Apple ID used to purchase them. You will have to delete the apps from the phone and re-purchase them using your Apple ID.

HT4942 After Creating a new document or editing an old document in Pages on my iPad I no longer see the changes in Pages on my iPhone. iCloud services are on with both devices.

After Creating a new document or editing an old document in Pages on my iPad I no longer see the changes in Pages on my iPhone. iCloud services are on with both devices.

Just thought I'd add my solution, I decided to go with WebDAV and I think it actually works better than the iTunes way, the steps are pretty much the same but avoiding the iTunes interface just makes things easier and faster.
I followed this guide but it does have a small mistake in the httpd-dav.conf file, on line 2, where it's WebServer/WebDAV">, it should be <Directory "/Library/WebServer/WebDAV">.
The tricky part is setting permissions which if wrong will give you errors when connecting with the iPad, I opted to set all to Read&Write since my home network has a hardware firewall. Another convenience was to add an alias to the webdav share on the Desktop.
I'm still expecting the call from Apple but even if they fix the iTunes I'm sticking with WebDAV, atleast until I see what's new with iOS5 and iCloud this fall which should bring true sync for documents (I'm hoping that they will offer encryption with my own keys, if not, then I'll probably keep using WebDAV).

HT2589 We had an account that was housed on our old computer but it didn't make it onto the new one...how can I get the account balance and start using it?

We had an account that was housed on our old computer but it didn't make it to the new one. How can we find the balance and start using it again?

iTunes accounts are not located on your computer. They are simply tied to a specific AppleID. Just log in to iTunes with the correct AppleID and Password and you will be back in that account.

I don't see any videos with Mozilla(better:sometimes I do,most of the times no)

After years of using Mozilla,it's the first time i really want to stop using it.The problem is with videos(youtube ,but also others in different sights).Some times I see a video,sometimes i don't(see only a black screen),but when i deactivate the Scock wave flash 11...I can see the video,then in other videos I have to activate it again and then I can seevideos,then in other videos I don't see anything,with or without ShockwaveFlash!!!!What the h...ll...!!!On the other side,I don't have any problems with Explorer or Chrome.I have Windows XP,the latest Mozilla(19) and the latest Adobe Flash Player 11.6.602 .Before 6 months I never had such a problem .

You might get more adept advice on the iPad forum.
It tells you to do videos because they take up a lot of room, then pictures. If you have tons of music on there, or other media then you can fill up a drive pretty quickly. You'll have to do an inventory of how much is on there.
I don't know anything about iPads but if they are anything like computers you need to empty the trash to actually free up space from deleted items.

I had an Apple ID under an old email address that I have now changed, but the old address still shows up in my iCloud account since I installed Yosemite. How do I get rid of that old account altogether?

I had an Apple ID under an old email address that I have now changed, but the old address still shows up in my iCloud account since I installed Yosemite. How do I get rid of that old account altogether?

You cannot merge accounts.
You need to sign into the old account on your computer.
iTunes Store: Retrieving and changing passwords (Apple ID)

Where's the old driver? I don't want e-print!!

Need to re-install my printer driver, as my laptop had to be rebuilt.
BUT I can only now find the e-print driver for HP Photosmart 5510 - where is the usual driver??
The e-print isn't working very well for printing, and also can't seem to use it to scan documents -
I'm a bit annoyed!! Have had to download the e-print, struggling with it not working and even working out how to contact hp has been very difficult involving me logging into this forum...??
Where is the usual driver is the only thing I want to know. Simple really.
Paula

Hi Paula,
Welcome to the HP Community Forum.
I am afraid that there is no "old driver". Once a new driver is released, the old software is removed. While you may not be the only one to bemoan the fact, it is still the case.
ePrint is separate from the Full Feature Software. You do not have to use ePrint at all -- in fact, one has to register the printer with HP Connected to connect the printer to the Internet; it is a separate and deliberate act and not one associated with the everyday use of the printer.
You did not mention your Operating System -- therein might lie the issue; are you using an unsupported Operating System? For example, are you using Mac Yosemite?
Several recent Windows and Mac Operating Systems do provide the Full Feature Software for this printer:
HP Photosmart 5510 e-All-in-One Printer - B111a Drivers
For recent versions of Windows the following may be helpful.
General Instructions to Install the Printer Software
Reminder:
In most cases, the Solution Center has been replaced by the Printer Assistant.
The Printer Assistant shortcut will be installed on your Desktop during the last part of the installation.
Windows Operating System:
Create Restore Point: Create a Restore Point – Win7 OR Create a restore point Win8
Open HP Drivers & Downloads
Enter your Printer Model information
Select your Printer from the “Results” list
OR
Open HP Photosmart 5510 e-All-in-One Printer - B111a Drivers
Enter your Operating System in the Drop-down menu
Click NEXT and Scroll down
Look for category Driver - Product Installation Software
Select the Basic Driver, e-print, or Full Feature Software
Save the *.exe installation package(s) on your computer
The file(s) will likely save to the "Downloads “folder.
Be sure to look for Updates as needed for your installation. If available, you may download the Print and Scan Doctor and / or other programs from Category – Utilities.
If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select run as Administrator and install.
NOTES:
Look at the bottom half of the main webpage for your printer for helpful videos to assist with the installation of the printer software!
Scroll the video list back and forth until you find the video that most closely matches your situation.
If using a USB connection: Download and install the driver software before connecting a USB cable.
Ethernet: Connect the printer to the network and (Optional) assign the printer an IP address at the router. Once the printer is connected to the network, be sure the printer is switched on and then install the printer software.
After the initial installation is complete and working, check / install Category - Update
There is valuable information at the support website, including sections for Manuals, Troubleshooting > How-to, Troubleshooting > Solve a Problem, plus alerts and notifications for your printer. Be sure to take an extended look at what is available. Bookmark the page.
============================================================================
After you install the Full Feature Software...
The Printer Assistant shortcut on your Desktop may provide what you need to Scan a document or image:
Click the Kudos Thumbs-Up to show you appreciate the help and time from our Experts.
Click Accept as Solution when the Answer is a good Fix or Workaround!
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

Why will IMAP email not send from Mac OS 10.10.1 Yosemite Mail even though it is configured the same as on my old Macbook (and emails are sending just fine on the old computer)?

I can receive but cannot send IMAP email on my 1&1 mail account from Mac OS 10.10.1 Yosemite Mail on my new Macbook Pro. The account is set up the same port, password, username, server name as on my old Macbook and emails are sending just fine on the old computer.
When I hit send on the new Macbook Pro running Yosemite I get this message:
"The connection to host ... on port 993 failed.
Select a different outgoing mail server from the list below or click Try Later to leave the message in your Outbox until it can be sent."
It shows the server as (offline)
I've tried erasing and typing in the password. I've tried both checking and unchecking Automatically detect and maintain account settings. Still cannot send.
I also have a Gmail account and it is working...

email service uses an Incoming Server and an Outgoing Server. Mac Mail makes access to the Incoming Server(s) obvious, and hides the settings for the outgoing Server(s). A quick and easy way to get access to the Outgoing Servewr settings is to use:
Window > Connection Doctor ...
... then click on the red light for the Server that is not working for you to see its settings.
This web page will make an educated guess about how to set up your Servers, and NO SPAM will follow:
https://www.apple.com/support/mail-settings-lookup/

My iPhone is requesting to sync with icloud, but it is using on old ID and password. How do I delete the old ID and password?

My iPhone is requesting to sync with icloud, but it is using on old ID and password. How do I delete the old ID and password?

To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use. If you don't know the password for your old ID, or if it isn't accepted, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

How can I fix the "This is not a test user account, please create a new account in the sandbox environment" error?

Hi there everyone,
Recently I tried to make an in-app purchase, I'm not sure whether the app is relevant or not but it was for Tapped Out, however, after trying to make the purchase I received an error message saying "Sign-In Required, tap continue to sign in to check for downloads [Environment: Sandbox]" so I followed the instructions and was then presented with another error message saying "This is not a test user account, please create a new account in the sandbox environment. [Environment: Sandbox]"
I have been doing a lot of research online trying to find a solution and so far nothing has worked for me, I have also been passing emails backwards and forwards between an Apple Customer Support colleague and are yet to find a working solution.
Here are a few pieces of information.
1. I am running iOS 6.1.3 on a 4th Gen iPod, it's relatively new, I got it for Christmas.
2. My iPod is not, and never has been Jail Broken.
3. I do not have a test account and have never tried to make my own apps.
4. I have tried signing out of my Apple ID, resetting my iPod's settings and signing in again.
5. I have tried resetting my Apple ID password
6. I have tried restoring my iPod to factory settings.
If anyone has another suggestion for something I could try it would be greatly appreciated, thanks.

Yep, I've been reading through other threads on lots of different sites over the last few hours and I can't seem to find a working solution, even though some seem to have worked for other people.
Most of them hadn't been updated in a while so I made my own post to see if anyone has anything new.

Error Message "This is not a Test User account - Please create a new account in the Sandbox Environment

hello ,,
i have this problem many times why i don't know and i dont have jealbreak " Cydia " ok
the messageis is :
Error Message "This is not a Test User account - Please create a new account in the Sandbox Environment"
how to solve this problem any helpful answer please ?
thank you

The ultimate solution after you have tried restarting/ rebooting your device (no need to hard reset or restore your device) is:
Click iForgot, then reset your password, change it to your new password. Then go to Store, try downloading any app! Hope this will help because some of my friends had this prob before and all what i did was this way!

HT1589 I don't see my old account after creating an alternate account -where'd the old one go?

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