HT1657 What if my movie never downloaded but my credit card was charged anyways?

After the movie downloads where is it stored?

If you bought and downloaded it on your iPad then it should be in the Videos app (iTunes on the iPad is just the iTunes store). If you can't find it in the Videos app then have you got a film age rating set in Settings > General > Restrictions that is hiding it ?

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Hello, i downloaded talkin tom for free but my credit card was charge.What can I do?

Hello, i downloaded talkin tom for free but my credit card was charge.What can I do?

Did you check your purchase history to see what the charge was for?
It could be:
iTunes Store & Mac App Store: About credit-card authorization holds

HT3702 I downloaded an ebook and I had a free redemption code but my credit card was charged. I would like the charge removed

I downloaded an ebook and a free redemption code but my credit card got changed. How can I have the charge removed?

Did you enter the code when buying the book ? If you did, and you were also charged for it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

My Appstore account says that my security number don´t match but my credit card got charged 3 times in a row, how can I fix this, and how can I get my money back or the apps downloaded?

Hello, I was trying to purchase Whats app, when I try to enter my credit card info, it keep telling that my security number don´t match, but my credit card got charged, 3 time in a row. I can send a screen capture of the message telling that already charged my card.
How can I fix this problem? I mean how can I download the app or get the credit in the store or get my money back?
Thanks in advance

Hi Marvin,
Thanks for visiting Apple Support Communities.
Did you receive an email confirmation of your purchase? If so, you can use the steps in this article to report an issue with your order:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Best Regards,
Jeremy

HT4009 My credit card was charge for an app that isnt downloaded to my phone

I Purchased a game to my Iphone 4s but it didnt download and my crdit card was charge 3 times for it ..How can i solve this problem

contact the iTunes store
https://expresslane.apple.com/Issues.action
Go to iTunes under product and then select iTunes store. After that it will show you a list of topics, pick the one that matches you problem and then it will let you pick a sub category, and hit continue. Press on the envelope, After that all you need to do is fill out your full name and e-mail address and under Briefly provide any other details you think we need to know, write the problem you are having and iTunes store will get back to you in 48 hours or less, they will get back to you in 24 hours if there not really busy.

IPhoto is appearing as free on MAC store and it is also featured as one of the top 10 free apps, when i downloaded it, my credit card got charged for 790 rupees. I am using the latest OSX Maverick

iPhoto is appearing as free on MAC store and it is also featured as one of the top 10 free apps, when i downloaded it, my credit card got charged for 790 rupees. I am using the latest OSX Maverick.

And yet to download the app you clicked on a button that told you that the app would be 790 rupees for you.
The iLife apps and the iWork apps are only free when you qualify to get them free. And when you get them free the buy button to download them says free. When the buy button has a price on it, that is how much you will pay for the app.

My daughter added songs with her I Tunes Card and My credit card was charged, what do I do?

My daughter added songs with her I tunes card and my credit card was charged, how do I get it off my credit card?

What process did your daughter use, there is a specific format to redeem an iTunes gift card. The gift card must be redeemed using the Redeem link in the Quick Links on the right side of the iTunes Store in iTunes on a computer or the Redeem button at the bottom of both the iTunes and App Store apps in iOS. Redeeming the gift card then applies the value of the card as an available credit to the user's iTunes account. The credit is used first before any bank card also stored in the account. If the purchases use the entire credit and there is an additional balance due, it will be charged to any bank card stored in the account.

TS3988 My credit card was charged about $100 for 8 different transactions. Five were for 9.90. These dates are Aug. 6, 7, 28 and 29. I have not ordered anything and don't know what they are for.

My credit card was charged about $100 for 8 different transactions. Five amounts were $9.90. These dates are Aug 6, 7, 28 and 29. I have not ordered anything and don't know what they are for. Please help me. Linda Feddersen

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
Linda.. if you have not done so, contact your credit card company so they can monitor your account.
And change your Apple ID password ASAP > Apple ID: Changing your password

I have purchased bag of gems for game clash of clans. My credit card was charged twice but i did not receive any bag of gems

I have purchased bag of gems for $9.99 in game clash of clans. I saw the message ithat the order is not completed, i did it again, my credit card was charged twice but i did not receive any bag of gems. Please advise

If you haven't received the item then try the 'report a problem' page to contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

HT1918 My credit card was charged 5 times what do I do

My Credit card was charged 5 times from itunes what do i do

Try contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT3702 I downloaded iTunes U application for free and my credit card was charged I did authorize any purchases.

My credit card was wrongfully charged when I downloaded theiTunes apication for free

Contact Apple at:
https://expresslane.apple.com/
Have you downloaded any apps on an iPad/iPhone for kids? If so you may have in-app purchases enabled for free games or similar, and they've racked up charges for you.

My credit card was charged but did not get the application

Hello,
I have tried to contact bellshare but still no answer.
I have previously bought bebuzz 4 on mobihand and since i cannot pay an updrade I bought bebuzz 5 from app world.
When i clicked purchase i got this error "There is a problem with your credit card authorization. Please try again or visit blackberry.com/appworld/support for more information. (Error ID: 10000)"
But 2.99$ were charged on my credit card. My bank cannot cancel the order unless them a cancellation email was sent from the buyer.
Can you please help me with this issue?
Thanks

no replies so far!!!
bellshare replied finally and that was their response: "Contact AppWorld support. This is an issue with their App and system"
@blackberryhelp on twitter said to contact the vendor
So what to do now? each party isn't taking its responsibility

Is there a way to find out the ipod that bought and download music from my acct? My credit card was charged over $150.00 and my kids didn't do it

Is there a way to identifiy who bought and downloaded music from iTunes from my account. I looked at my kids touches and they don't have the music downloaded. Over $150.00 have been charged to my credit card.

First things first is you absolutely NEED to change your iTunes password, and possibly even your email password as well for that account.
Secondly, you can get help with fraudulent purchases through the iTunes support site. http://www.apple.com/support/itunes/
Click iTunes Store Account and Billing and there's a section about Billing Inquiries.
After purchases, they should be emailing you invoices within a few days of the purchase. You can use that as reference to what was purchased, so that will help you determine if it was legitimate or not. Simply look at the kid's iPod/iPad/iPhone and see if it is on their device. Since you're all sharing the same account, you won't be able to tell which device purchased it.
You're welcome to disregard the above statements if you'd like, since I reread your question and notice that you did already look at your kid's devices.
Please change your email and itunes password immediately!

My credit card was charged, but I'd made no purchase

Hello,
I had to change my Apple ID e-mail to a new one I'd created earlier today. Everything was okay until I logged into Games Center and found out my Phone had logged me in through a very old Apple ID I'd deleted ages ago. So, I switched my account info to my new ID and everything was back to normal.
Shortly after, I recieved a text from my bank servise, telling me that I'd been charged 1,98 Euro for a purchase from Apple iTunes st. As you might have guessed, I made no such purchase. I contacted the bank and they informed me that the purchase hadn't actually gone through yet, so there was nothing they could do for now.
On another discussion I saw that somebody had been charged money for changing their credit card information for their Apple ID, but there was no actual solution or explaination offered for this. I also had to enter my credit card information all over again, but the card itself is still the same.
Basically, have I accidentally done something to be charged myself, am I missing something incredibly obvious, or is this not my fault? If it's the latter, how can I contact someone about it?

cnicholsgo wrote:
I got no gems, has anyone else successfully resolved this issue?
It does not matter in the least if "anyone else successfully resolved this issue."
If a retailer charges you for a purchase, and doesn't deliver the product, you are entitled to a refund or replacement.
Contact iTunes Customer Service and I am sure they will resolve it.

My iTunes purchases were supposed to go on my iTunes card but my credit card got charged instead I need to reverse it plz

I had an iTunes card for 15$ and I spent at least 20 but it charged my card instead of the iTunes card I need this reversed I'm very unhappy with the way the iTunes store has done that to me twice now. Last time I let it slide but this time I'm not

If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account.

HT1657 What if my movie never downloaded but my credit card was charged anyways?

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