HT1766 My iPhone 5S finger print reader fails to hold my prints... I must redo them almost daily. I have tried many 'tricks' and nothing is working. Any help.... greatly appreciated.
My iPhone 5S does not 'hold' my finger prints. I am frustrated. I must reinstall my prints alomost daily. I have tried every finger - more than once. I have tried lotioning my hands, even though they weren't dry - per a GENIUS person's suggestion.
I am nearly a replacement for this device as a last resort.
Any HELP or suggestions are greatly appreciated. Please...
See the troubleshooting Touch ID at the bottom of this article:
http://support.apple.com/kb/HT5883
Similar Messages
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i have just upgraded my iphone 4 to a 5. and was trying to back my 4 up on the computure so i could get all my pics and music on to my 5. but its saying i need to update my itunes which i have tried to do and is still not working any help please i have been trying for hours
how is it not working?
what version of itunes?
what ios on iphone4?
does it give an error msg? -
I disabled my iPhone 4 and while doing a restore via iTunes, it is downloading and timing out so the download is not completing. any idea how to get past that? I have tried many times and the same error keeps happening.
You need to force the phone into recovery mode, as described here, & restore it:
http://support.apple.com/kb/ht1808
Sorry, you've already lost all data on your phone. -
hi,
i'm setting up new iphone from a back up and it's trying to sync all apps, this is going over memory capacity. it's also not bring over any of the music that i had on my old phone, any help greatly appreciated. thanksGeesh - all this information and no one has any clue to this? Not even someone from Apple?
Can someone at least point me in the right direction? -
Why has my ipad mini stopped connecting with my iPhone 4S? I used to use it to download books, or transfer emails to my ipad mini. It was fine 3 days ago, now I get a message saying " cannot join with iPhone" Any help greatly appreciated.
You can try resetting your iPad and iPhone by simultaneously pressing and holding the Home and Sleep/Wake buttons until you see the Apple Logo. This can take up to 15 seconds so be patient and don't release the buttons until the logo appears.
Try again to see if the problem persists. -
My 4s is not picking up phone signal I do not no how to sort this out I have tried resetting it and its not working still I do receive messages and can send them but can not call as it just says call fail
Try resseting the network settings in settings>general then go to reset a the bottom.
Then reset NETWORK settings. -
Iphone 3gs needs to restore as I cannot turn phone on but cannot restore as unknown error 2001 keeps coming up.
I have tried several times on different computers. Any help or ideas? ThanksHi there Katherine,
I have an article here that addresses this error code and can give you a few more troubleshooting suggestions for this issue:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Check USB connections
If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.
To narrow down the issue, you can also change up your hardware:
Use another USB cable.
Plug your cable into a different USB port on your computer.
Try a different dock connector (or no dock).
Add (or remove) a USB hub between your device and computer.
Connect your computer directly to your Internet source, with no routers, hubs, or switches.
If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware.
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
I cant re-store my iPhone through the iTunes. Message which comes up says' the iPhonw could not be restored. An unknown error occurred (21). i tried all the options and nothing seems working. please help
Hi chiekoo,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/ts3694#error21
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
Best of luck,
Mario -
I have tired deactiving my device from icloud online, I have had my contacts delete me and re-add me as a contact. I have also had them try deleting our entire message thread and starting a new one. I also had them hold down message and select "send as regular text" 3-5 times. I tried texting stop to some number I found in another discussion thread. NOTHING HAS WORKED. I called Apple support who claims they cannot help me. My service provider just refers me to apple. And now, some of my contacts no longer have the option to "send as regular text" when they hold down the messges to me! Please, please help me!
Hi Chris,
Thanks for the response. I contacted Apple at the link you listed and spoke with a representative. We walked through the steps I took in my first post above to ensure I had done them correctly. He didn't offer any new suggestions other than making sure my contacts turn on their MMS before texting me.
Unfortunately that is not working either. I tested this with several friends and I am still not receiving their messages. They get a response immediately upon texting me that says the message was undeliverable. They are able to receive my messages, I just don't get theirs.
Any other ideas?
It's mind boggling that Apple has made this such a difficult transition. There should not be repurcussions for choosing to discontinue the use of their product. The only other thing I can think to do is have my service provider change my phone number... what a nightmare. -
Any ideas welcome, I need my iphone to sync with my own lap top!
Here's the best place to start -> iOS: Device not recognized in iTunes for Windows.
Did it stop being recognized after updating iTunes?
After taking a look at the document, are you able to start the Apple Mobile Device Service and is the Apple Mobile Device USB Driver is installed?
WTH. -
I have a new iphone 6 (64 Gb) that i have had for roughly 2 weeks. Last night i plugged in my charger that came in the box with the phone and plugged it into an outlet that is not used for anything else. My phone suddenly stopped charging and gave me the message that the accessory is not supported. The box of the charger seemed hot at the time. Thinking it was a faulty cord, i borrowed a friends charger today (also the original apple charger) and it would not charge and gave me the same message. I tried three more chargers and still no charge and i got the same message every single time. My phone is now dead and will not turn on. Can someone explain what is wrong? And if i am going to need a new phone and if warranty should cover it since it was not user caused damage
warranty will cover it. Did you try only by changing the power adapter or did you change both cable and power adapter?
if you did the latter, see this page: https://www.apple.com/support/iphone/repair/battery-power/
you'll be able to contact Apple Support from there. -
Problem with iphone songs, any help greatly appreciated...
Well I've been having this problem with all my songs in the ipod section of my iphone for a few weeks now, ever since I bought the new iphone. There's a very subtle popping or crackle noise in between almost every song when I change or skip through tracks and I can't seem to fix this problem.. or maybe it's a problem all iphones share? I bought my first iphone, it seemed to have that problem, then I exchanged it for my second iphone which I received last night... and it still has the problem! I've seen similar problems on other mp3 players like the ipod shuffle.. I'm not very good at explaining the problem I'm encountering so please take a look at this other forum, the problem discussed in it is the same problem I have, only with iphone instead of ipod shuffle:
http://forums.ilounge.com/archive/index.php/t-71272.html
please, if anyone will be so kind to take a look and give some insight to my issue I would GREATLY appreciate it. Thank you for taking the time to read this. (you don't have to read the entire thread on that link I've provided, of course, but please skim it, you'll understand what the problem is that they and I'm talking about..)Well I've been having this problem with all my songs in the ipod section of my iphone for a few weeks now, ever since I bought the new iphone. There's a very subtle popping or crackle noise in between almost every song when I change or skip through tracks and I can't seem to fix this problem.. or maybe it's a problem all iphones share? I bought my first iphone, it seemed to have that problem, then I exchanged it for my second iphone which I received last night... and it still has the problem! I've seen similar problems on other mp3 players like the ipod shuffle.. I'm not very good at explaining the problem I'm encountering so please take a look at this other forum, the problem discussed in it is the same problem I have, only with iphone instead of ipod shuffle:
http://forums.ilounge.com/archive/index.php/t-71272.html
please, if anyone will be so kind to take a look and give some insight to my issue I would GREATLY appreciate it. Thank you for taking the time to read this. (you don't have to read the entire thread on that link I've provided, of course, but please skim it, you'll understand what the problem is that they and I'm talking about..) -
I would like to be able to synch my purchased ringtones to my iPhone 4 like I was able to before upgrading to iOS 5 and iOS 5.0.1. The ringtones are definitely in my iTunes folder and selected for synch. Ironically the 1 ringtone I made for myself synch fine. What's up with this?
Has the problem been solved? This just happened to me. I'm so upset. It took me months to create 107 customer ringtones. The ringtones on iTunes are lame and no creativitiy. First 30 seconds and that's their idea of a ringtone. My tones have character. So I need to know how to restore my ringtones. Do you have an answer??? Help!
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Unable to update my iOS software - can't even update to iOS 5 let alone the newer ones. Can't update my music. In setting it doesn't show 'update' as it does in my husbands phone. Can anyone suggest fix??? Can't update either through iTunes.
ThanksThe ability to update directly on the device requires iOS5.
Connect the device to the computer and update it via iTunes.
If you truly desire help, try providing some specifics such as why you cannot update via iTunes. Any errors that are occurring would be a great place to start. -
.
If you are in the USA and you have iOS 4.3.3+ on your iPad then you should be able to re-download past music purchases for free : http://support.apple.com/kb/HT2519 . If not in the USA (or you havn't updated your iPad's iOS to 4.3.3+) , then no, you will need to go via your computer's iTunes.
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