HT1918 Purchases not going through after updating credit card details.

I recently updated my credit card details, when I try to make a purchase now I am directed to iTunes support.

We are just users here and can not help you.  Do as directed and contact iTunes Support.

Similar Messages

  • HT1918 Purchase not going through

    I am trying process my taxes thru turbo tax and it is telling me that I need to contact Apple support. What do I need to do?

    You can contact iTunes Support via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Cant update credit card details even using chrome

    Hi,
    I cant update my credit card info, I have tried lots of time and with chrome and I always get this message below, its very frustarting and wasting a lot of my time.
    Please advise,
    Thanks,
    Ben
    'We're sorry, something seems to be wrong on our end. Please try again later.'

    Yes I'm facing the same VERY FRUSTRATING PROBLEMS.
    Thanks Romsinha for you kind words and I know that it's not your fault, but it's not enough to try to fix this issue over the
    chat or phone. It needs to be escalated to whoever at ADOBE manages Creative Cloud Bugs.
    I just logged the following under the "Creative Suite" Bug reports, since I can not find anything CC related:
    ******BUG******
    THIS IS A CREATIVE CLOUD BUG FOR
    WHICH I COULD NOT FIND ANY REPORTING OPTION IN THE DROPDOWN BOX
    Concise problem statement:
    Extremly frustrating issue with updating credit card details
    Steps to reproduce bug:
    1. Log in to my Adobe Account
    2. Go To 'My Products and Services'
    3. Find that my Creative Cloud Subscription needs credit card details updated
    4. Click on update and then edit credit card info
    5. See that the credit card info has updated
    6. Wait for Adobe to deduct payment from my account.
    7. On next day get notification that I'm one day closer to my membership running out (due to me not having updated my credit card details - apparently)
    8. Get in touch with Support over 24/7 Chat
    9. Actions that are suggested to me, are steps 1-6 which I (being very frustrated) execute AGAIN.
    10. Wait for steps 7-8 to repeat
    11. Contact Adobe Phone "Support"
    12. Have Adobe suggest me to repeat steps 1-6.
    13. Me being very very frustrated doing the same f****ing thing again, using two different credit cards, both which work perfect with any other, offline (in supermarket) and online - transaction.
    14. Have steps 7-8 repeat again.
    15. Trying to find other ways to bring it to ADOBES ATTENTION THAT THERE IS A PROBLEM, AND THERE ARE EVEN FORUM POSTS WITH OTHER PEOPLE REPORTING THE SAME ISSUE.
    16. Me not finding an option to report bugs for Creative Cloud and Hence deciding to log the request under Creative Suite (hoping that one of you guys will take on the responsibility & courage to forward this to the Creative Cloud Department
    17. Thanking you for having taken the time to read this and hoping that I can get this issue resolved - since I require CC for my daily work.
    Results: NONE SO FAR
    Expected results: That my credit card is used for the continuation of my CC membership.

  • Get error message after accepting credit card details

    Hello, I am signing up for free trial of Windows Azure, after my credit card details were accepted, the following message was pop-up after I finalize the registration. Anyone know why?
    "Sorry! We could not complete the transaction using this payment method. Please contact support."

    Hi,
    Thanks for your feedback!
    Because this issue is more secret, we can't get detail information and give useful advise to you, I would like to suggest you to try the one that mentioned by Tabrez at: 
    http://social.msdn.microsoft.com/Forums/en-US/7a2acffb-6419-4a3d-8fb4-c8258790a2bb/why-cant-i-sign-up-for-the-1month-free-trial
    [quote]
    Contact support here:  
    https://support.microsoft.com/oas/?prid=14238.
    -tm
    [/quote]
    Best Regards
    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click
    HERE to participate the survey.

  • Im trying to purchase music and it says i have $21.07 on my itunes account but when i go to purchase music it asks for my credit card details or a gift card no. and wont let me continue til i do so. how do i spend the money i have on there already?

    im trying to purchase music and it says i have $21.07 on my itunes account but when i go to purchase music it asks for my credit card details or a gift card no. and wont let me continue til i do so. how do i spend the money i have on there already?
    i try to download the song and it comes up with put in password. then it takes me to a credit card detail place. i have enough money on my account i shouldn't have to use my credit card. how can i use the money alredy on my account?

    If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
    If you go beyond the credit from a gift card the balance will be billed to your credit card account.

  • In iOS 7, how to update credit card details.. There is tap available to change as suggested in other discussion

    In iOS 7, how to update credit card details.. There is tap available to change as suggested in other discussion

    Each time that you add or change your card details then a small temporary store holding charge (i.e. $1) may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
    Store holding charge : http://support.apple.com/kb/HT3702

  • Update Credit Card details for Photoshop Photography Program purchased via Digital River

    I need to update my credit card detail for my Photoshop Photography Program subscription.  I am not able to update via the website as I get an error.  I contacted support but they told me to cancel my subscription and order a new one.  I don't accept this as I subscribed to the Photoshop Photography Program which is no longer available.  I should be able to continue the subscription by updating my credit card info but support claims that this cannot be done since the subscription is via Digital River.  Digital River is no help their site and the staff direct me back to Adobe's site which give the error.  I don't accept that I will have to lose my Photoshop Photography Program subscription because of Adobe's choice of a payment processing partner and their inability to update my credit card details - this amounts to a bait-and-switch in my opinion.  How can I update the details?  I've waited three days for another response from Adobe and the subscription will fail tomorrow...

    Make sure that EVERY DETAIL is the same in every place you enter your information
    Change/Verify Account https://forums.adobe.com/thread/1465499 may help
    -http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
    -Credit card https://helpx.adobe.com/utilities/credit-card.html
    -email address https://forums.adobe.com/thread/1446019

  • Updating Credit Card details for a customer site

    Hi, I need to update our credit card details for our sites but the person who set these sites up no longer works with us and I cant access the Site Billing pages on the Admins or my Partner Portal to update the credit card details. How do I sort this out? Thank you.

    sharkyrose wrote:
    So if I want to download something that is for free is it going to charge me,
    No.
    sharkyrose wrote:
    I'm trying to download a free App, but every time I try I keep getting asked for my credit card details.
    You are being asked to Verify your Billing Information.
    If this is an issue for you... Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • Unable to buy token after submitted credit card detail

    hi,
    after submitted creditt card detail I got a message : your purchase could not be complete please cntact apple support,
    please help , thanks

    So then do what it says and contact apple itunes support.  these are user to user forums, so nobody here can help with billing issues.

  • CC subscription is cancelled even though I have updated Credit card details

    Hi - I have just about given up on Adobe. I have unsuccessfully tried to update my Credit card detals, again, in fact at least 5 times, and have now had my subscription cancelled. This is all due to the hacking incident last year. You really have stuffed up! I was told to get a new card, I entered new card details and constantly got emails telling me to update my card details. What's going on !!! I also got an email, with a copy of an invoice, telling me that a payment was made from my account but it never happened. What do I do now?

    Hi ronbarte
    I'll look into this and let you know when resolved.
    Sorry for the frustration caused.
    Kind regards
    Bev

  • Can't update credit card details for recurring pay...

    I'm trying to update my grandma's Skype credit card details to the new credit card details (same numbers just new expiry date) for her recurring payments on Skype. I follow all the prompts but the final step requires Mastercard to verify the card with an online bank account which she doesn't have and has no intention of getting which means there is no way to update her credit card details for the recurring payments. How do we solve this problem? Thanks

    Hi JW2230
    It looks like the payment details are being rejected.  Please check this with your card issuer before trying to update them again.  The phone number for Australia is 1800 614 863.
    Thanks
    Bev

  • Update credit card details fails due to missing town but no town field and no blank fields.

    I I need to update my credit card details but when I try to do so I get an error message saying the town field is missing. However there are no missing fields in the form and no missing town field.

    Is this the link you have been using? Credit card https://helpx.adobe.com/utilities/credit-card.html

  • HT4009 In App purchases not going through? - CSR Racing

    Anyone else having problems with CSR Racing purchases going through?
    Press buy - App asks for Apple ID password - Then a pop-up comes up asking to go to Apple Support?

    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • Unable to update credit card details.

    Hi all,
    My credit card was replaced and I need to update the details on my CC subscription. However, when I try accessing the 'Edit Payment Details' page on the web, I end up getting the following error page:
    Server Error
    Error:
    We are currently unable to perform the selected action. Please accept our apologies for this inconvenience. We have been notified and are already working to correct this issue as quickly as possible. Please click your browser's back button and try this action at a later time, or take a different action.
    Error Number:  PMT_000008
    Been trying this for the past few weeks, and now my subscription has been changed to FREE from PAID. The online chat support did not help at all (they said they will email me within 2 working days but it has already been more than a week). Are there are any Adobe staff out there who can shed some light into this issue? It's bloody annoying that your systems aren't working as expected.

    Hi ebackx,
    Please refer the knowledge base article: http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html and contact our chat support in case of further issues.
    Regards,
    Romit Sinha

  • Update Credit Card details in a sales order and BP

    Hi
    I am totally new to CRM and have a requirement to update all credit card information (basically replace most numbers with XXXs) in all orders over 2 years old.
    I understand that the way forward is to use FM CRM_ORDER_MAINTAIN to update the order and I am using the CRM_PAYPLAN_READ_DB to get the credit card info. 
    I use the FM CRM_ORDER_SAVE after calling CRM_ORDER_MAINTAIN but currently all tables returned from this function are empty.
    I suspect that the entries in the lt_input_fields table are incorrect.  Can anyone confirm what they should be?  I am using PAYPLAN for the object name and the only fieldname entered is CARD_NO.
    Regards
    Ian
    Edited by: Ian Stubbings on Jan 14, 2008 1:54 PM

    Thanks Vijay.
    I used SAPMV45A - MV45AFZZ - FORM USEREXIT_MOVE_FIELD_TO_VBAK
    ...just in case someone needs this information.
    Florina C
    Message was edited by: Florina C (some grammar issue)
            Florina Cheta

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