HT201209 I HAVE $33.04 REMAINING ON MY ITUNES CARD AND IT AND I AM TRYING TO PURCHASE MUSIC AND I DO NOT KNOW MY CODE, I RECIEVED THIS CARD OVER A YEAR AGO. WHAT DO I DO

i have $33.04 credit for itunes and can not redeem it trying to buy music, Keeps asking for code

What code?
What exactly does the message say?

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I have a 100 credit in my iTunes account and I am not able to log in to my account because my email is no longer active can a get a credit for amount i have in my account?

I have a 100 credit in my iTunes account and I am not able to log in to my account because my email is no longer active, can a get a credit for amount i have in my account?

Why can you not login into the account ? You should be able to if you remember the account's password, if you can't then you can get it reset e.g. by answering your account's security questions : http://iforgot.apple.com
If you can't reset it via your security questions then contact Support in your country, they should be able to reset your password (and security questions) for you (after they've verified your id and that it's your account).
Contacting Apple about account security : http://support.apple.com/en-us/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
You can then change the primary email address on your account e.g. by logging into it via the Store > View Account menu option on your computer's iTunes, or via the 'manage your apple id' button on http://appleid.apple.com

HT201210 i have problem with the firmeware file...and I do not know what is that

i have problem with the firmeware file...and I do not know what is that

Make sure you are updating your phone the correct way, by connecting to iTunes and clicking Check for Updates on the Summary tab of your iTunes sync settings. Do not try to download the firmware file from the internet first. Also be sure iTunes is up to date before updating.
Delete the existing firmware (.ipsw) file and try again. You will find it at one of the following locations:
Mac OS X: ~/Library/Application Support/MobileSync/Backup
Windows XP: %AppData%\Apple Computer\MobileSync\Backup
Windows Vista: %AppData%\Roaming\Apple Computer\MobileSync\Backup
Windows 7: %AppData%\Roaming\Apple Computer\MobileSync\Backup

I have a 2nd generation shuffle and want to use it for my grandson. On connecting to iTunes it wants to download everything I have on iTunes automatically and I do not know how to get it to manual upload

I have a 2nd generation shuffle and want to use it for my grandson. On connecting to my PC it asks the question ". do you want to delete everything on the shuffle and replace with that on your iTunes". I do not want to do this I want to start again and manually add items. How do I get it to do this please

A 2G Shuffle can only be synced with one iTunes library at a time. So if you are trying to connect and use the Shuffle with a new computer/iTunes library, you'll need tor restore it before you can begin syncing or manualy adding content to it from the new library.
So go ahead and restore the iPod and then configure it for manual management. See this article for more details on configuring the shuffle for manual management.
Syncing music to iPod shuffle
And here is more assistance on restoring the Shuffle as well if need be.
Restoring iPod shuffle to factory settings
B-rock

TS1702 when attempting to update apps update all I get "cannot connect to iTunes Store" but I have no problem connecting directly to iTunes store and I am not asked to enter password. any suggestions? Thanks....

Hi - while attempting to update apps from the "App Store" the message "Cannot connect to the iTunes Store" but am not asked for a password or user id BUT I have no problem connecting to the iTunes store directly.
Thoughts?
Thanks....
Mike

See these previous discussions:
App Store Updates (but only Updates)...: Apple Support Communities
Apps suddenly don't update: Apple Support Communities

I purchased several hundred of songs prior to purchasing this computer over a year ago. They still are missing. Can you assist?

Can you assist me with locating where several hundred of songs were purchased on an older computer and are not showing as purchases on this new one?

Copy them from yoru old computer (or the most recent backup of that computer) to your new computer.

HT201441 My mother has passed away and I do not know her Apple ID or password for her iPad mini? What can I do?

Please help my mother has passed away and I cannot get into her iPad mini as I don't have her Apple ID or password ?

I see this question has been here for awhile anyways per your question Apple can't help with local device without having you reset it, Apple might not even help you if you don't have some kind of Apple program such as "Applecare" it covers phone support and device(s). You might want to find an email if you know the e-mail account before it may close. One more thing to try is connect the device to the computer that it was syched to and see in the options under store Itunes will hold passwords for Apple Id and registered computers. Give me a message back here if this doesn't work and no i'm no hacker I just use multiple devices from Apple.

I have forgotten my password for wi fi connection and now do not know how to reset it

Can anyone tell me how to reset the password on my pad as I am unable to connect to my internet I am 80yr old and a bit difficult to keep up with modern tech.

The router manual will have all the info to set new password i.e. WEP/WPA

HT1430 A passcode was put on an itouch and we don"t know the code...What do you do next?

A passcode was put on an itouch and we don't know the code to get onto the itouch....What do we do?

If you can't remember the Passcode, you need to restore the device from the computer it was last synced with.
Instructions for putting the device in recovery mode > iOS: Unable to update or restore
If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present

TS1292 Purchased gift cards about a year ago. Misplaced two of them. Found them yesterday, tried to use one today. Invalid. If the money is tagged to the card code why is it invalid? Now have to take photos of both sides and find receipt? Guess out $20?

Purchased gift cards about a year ago. Misplaced two of them, but Found them yesterday. i tried to use one today. Invalid. If the money is tagged to the card code why is it invalid? Now have to take photos of both sides and find receipt? Finding the receipt might take as long as .finding the cards. If I paid hard earned money for the card from a computer company why would that card not be in their data base waiting to be activated? I guess I am out $20 to Apple for not activating immediately! My account was hacked once so I won't put a credit card in and live with gift cards. Now I am getting hit for $20, two gift cards for ten each. I now question who and how people are making money?? Is my only solution, buy card, redeem code instantly, purchase item?

Hi Oxfordataloss,
Thanks for posting. I'm really sorry you've had such problems with BT, it's certainly not the kind of service we would hope to provide. I'll take your comments on board and if you don't receive the final bill as expected please drop me an email with the account details and a link to this thread for reference.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

I recently got a new laptop and i havent downloaded new music for many months off iTunes and i have always used my aunts laptop. I setup up an my itunes sccount but it only showed downloaded music from over two years ago. How to fix it?

I recentl bought a new laptop and setup my itunes and couldnt remember my account informaion. I got logged in but only 60 of my 750 songs were on there and they were downloaded over 2 years ago on my aunts laptop and that is the only place i have ever downloaded from my itunes. I would like to get new songs but im worried to sync it because it ssays all my music will be removed. Is it possible i have my ipod connected to two accounts? If not can anyone explain what has happend or help me out of this pickle?

I have tried many things and none of them work i have purchased over 340 songs itunes and id really noy like to lose them all.

My apple wireless keyboard got wet a year ago i sprayed the cleaning spray on it some of the keys are working but some of the keys aren"t working. it got sprayed a year ago What should i do??? Can it be recovered plz tell?

I sprayed it a year ago i really like the keyboard and i really need it can it be recovered??? My apple wireless keyboard got wet a year ago i sprayed the cleaning spray on it some of the keys are working but some of the keys aren"t working. it got sprayed a year ago What should i do??? Can it be recovered plz tell?

There is almost no chance it can be recovered, except at a cost far greater than a new keyboard. Once wet, spraying with a cleaner will not do any good and most likely will make the situation worse.
Best thing at this point is go to your Apple store, or the on-line store, and buy a new keyboard. Water damage is not covered by the warranty or AppleCare.

HT5085 I have found that at least 3 music videos that I had previously purchased are not available in my I-tunes music video list. I paid for them over a year ago, why are they not accessible, and why did they just disappear from my lists?

I have found that at least 3 music videos that I had previously purchased are not available in my I-tunes music video list. I paid for them over a year ago, why are they not accessible, and why did they just disappear from my lists?

Have you deleted anything from your iTunes library ? Have you checked to see if they are still on your computer, but not listed in your iTunes library ?
If not then do they show in the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage for redownloading ? If they don't show there and others do and they are still in your country's store, then check to see if they are hidden : http://support.apple.com/kb/HT4919
If they are no longer in your store for redownloading (or you aren't in a country where music videos can be redownloaded) then you will need to copy them back from your backup of your library/downloads.

I have an iPhone 5. I got it just over a year ago and the power button recently quit working. Since ive had it for over a year, can i take it in and have it replaced or fixed?

I got my iPhone 5 a little over a year ago, and my power button recently quit working. Since ive had it for over a year, can i still get it fixed or replaced?

Wow that is so unlucky. If I was you I would try talking to someone at the Apple Store, explain your situation and don't be shy to shed a tear or too. Its just a shame 3 weeks after your phone getting hardware problems. I know people will say, oh buy Apple Care but I feel ya and I know adding that extra money in the beginning feels pointless and expensive.
Worst case scenarion like I said you will have to pay Apple 269 for them to swap phones. Or if you have any nerd friends have them fix it for you. Its a tedious repair the way the power button has some weird hinge that needs to snap on and ribbons are so thin. I do not advise for you to attempt to fix your self unless you don't care if you break it completely.
Alternatively you could just turn on Assisitive touch on accessibility and use that. That way you wont need to pay anything to fix your phone and wont need to take it apart either.

Since I have iTunes match, why does my iTunes library not appear in iPhoto music options for slideshow?; only songs purchased or placed on iTunes over a year ago appear in the iPhoto library under the iTunes or purchased option.

since I have iTunes match, why does my iTunes library not appear in iPhoto music options for slideshow?; only songs purchased or placed on iTunes over a year ago appear in the iPhoto library under the iTunes or purchased option.

10/20/14
Yes, I am signed in to iTunes match on the macbook pro, iPhone , & iPad (all updated & correct music libraries) where I bought all the tunes but still no updated tunes on the iPhoto music library after 3 days of being on iTunes match.
Thank you,
TMAbanjoman

HT201209 I HAVE $33.04 REMAINING ON MY ITUNES CARD AND IT AND I AM TRYING TO PURCHASE MUSIC AND I DO NOT KNOW MY CODE, I RECIEVED THIS CARD OVER A YEAR AGO. WHAT DO I DO

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