HT201210 I started an update on my daughter's Ipod. An error occured. Now it's saying I have to reset the Ipod back to factory status. If I do this, her pictures will be lost, correct??

I started an update on my daughter's Ipod. An error occured. Now when connected to the computer, it states that I need to do a factory reset on it. She has pictures on there that we are afraid we will lose if we do this. When we turn on the Ipod all we get is a picture of the USB end of a charger with an arrow pointing to the iTunes logo (music note in a circle). Anyway to unfreeze it, without losing all the pictures??

You need to restore the iPod. I is erased now.
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If no backup you may be able to get them from the restored iPod
via How to perform iPad recovery for photos, videos
Wondershare Dr.Fone for iOS: iPhone Data Recovery - Wondershare Official

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When trying to do a recover and update an old iPod touch, "unknown error" occurs and nothing happens. I have followed all the trouble shooting suggestions but nothing works. Ideas?

When trying to do a recover and update an old iPod touch, "unknown error" occurs and nothing happens. I have followed all the trouble shooting suggestions but nothing works. Ideas?

Hi msclaude,
Welcome to the Support Communities! I'm not sure from your post what steps you have tried, but it sounds like you may need to use recovery mode to address the issue with your unresponsive iPod touch.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT201263
If you can't update or restore your iPhone, iPad, or iPod touch
You can put your iOS device into recovery mode, then restore it using iTunes.
Use recovery mode
You might need to use recovery mode to restore your device in these cases:
iTunes doesn't recognize your device or says it's in recovery mode.
You see the Apple logo onscreen for several minutes with no progress bar.
You see the Connect to iTunes screen.
Learn what to do if you see the progress bar onscreen for several minutes.
To put your device into recovery mode, follow these steps:
Turn off your device and leave it off.
Plug in your device's USB cable to a computer with iTunes.
Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.
Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.Get more help
Learn what to do if you don't see your device in iTunes for OS X, or in iTunes for Windows.
If you put your device into recovery mode by mistake, restart it. Or you can wait 15 minutes and your device will exit recovery mode by itself.
I hope this information helps ....
- Judy

My iphone 4s is no longer detecting wifi since the ISO8 updates came out. I've restarted, rest the networks, reset the phone back to factory settings, and even tried the freezer trick. It is STILL not detecting ANY wifi networks. HELP!!!

My iphone 4s is no longer detecting wifi since the IOS8 updates came out. I've restarted, rest the networks, reset the phone back to factory settings, and even tried the freezer trick. It is STILL not detecting ANY wifi networks. HELP!!! I cannot afford to go over my data and I use wifi at home and work... I believe the updates have caused the issue, because it was working fine before the second update released (I hadn't put the first one one until I noticed it had stopped working, and by then the second IOS8 version had came out). They need to do a third update to fix this issue.

If it's grayed out:
Reset Network Settings - if that doesn't fix it, then Backup and Restore AS A NEW DEVICE.
If it's still grayed out, unfortunately that means your Wi-Fi antenna quit, and it needs service.

I tried to update my iPod and now it's saying that iTunes cannot connect the iPod. What should I do?

I updated my iTunes and then went to update my iPod to the newer 4.2 version that it kept asking me to and now it says that iTunes cannot connect the iPod. My iPod is now unusbale because the screen on the iPod itself shows that i need to connect it to iTunes, but when I do, there's an error message that pops up telling me that iTunes cannot connect it. Help!! How do I fix this?!

See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
Run this to help if it identifies the cause
iTunes for Windows: Device Sync Tests
Have you tried on another computer to help determine if you have a computer or iPod problem

I feel like I lost my iPod, or someone stole it. I don't want to reset the iPod from my computer, there is some important stuff on there that is personal. But, my mom insists it is in the house. Can apple help located it in any way?

I know that you can't track an iPod if the battery is dead, I already tried. The attempt was futile. And I am losing my laptop in 3 days, I need to find it before then. Someone, please help. And don't just say no, cause that is stupid. But please, someone has to help me. I've pretty much given up hope. I've looked practically everywhere for it.

- If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up.
- You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the iPod and report to police
- There is no way to prevent someone from restoring the iPod (it erases it) using it.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

After updating two of my Ipod touch's to 5.1.1 both cameras refused to work, although after a few days one began to work the other one still refuses to open the shutter. I have tried resetting the Ipod, restoring and so forth. Does anyone know how to fix?

I have tried restarting it, drainging the battery, resetting it to factory settings, restting the general settings and every possbile thing. The reason I need this Ipod to work is because although the first iPods camera does work, the screen is no longer responsive in the middle. HELP.

If you restored to factory setting/new iPod and still have the problem time for an appointment at the Genius Bar of an Apple store.

I was in the middle of the new update and it said there was a error and now my ipod touch will not turn on or off or anything it is just a picture of the apple

I was in the middle of the new update and it said there was a error and now my ipod touch will not turn on or off or anything it is just a picture of the apple.
thank you
Kristy

Error 11 is a strange one...if you search the discussions for error 11 you will get a number of hits but none with a real resolution other than getting the iPod to restore, which you have done. And one person indicates this does not appear in the support data base...already found that out.
If you have restored, have a backup and can restore from that, you might try the update again, or wait for the next update whenever that comes out.
Not a very satisfactory answer but if it is working again...

I updated my phone and i guess it didn't back up properly. It reset my phone back to factory settings. Anything I can do to get back my pictures, phone list, videos, apps,etc?

I updated my phone and I guess it didn't back up properly. It reset my phone back to factory settings. Anything I can do to get back my pictures, phone list, videos, apps,etc?

The folder where your backup data is stored changes depending on the computer's operating system. Since iTunes only keeps one backup per device, you should ensure the backup folder is included in your periodic data backup routine.
iTunes places the backup files in the following places:
Mac: ~/Library/Application Support/MobileSync/Backup/
Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7:\Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
Note: If you do not see the AppData or Application Data folders, you may need to show hidden files (Windows XP, Windows Vista and Windows 7).
copied from "about backups"http://support.apple.com/kb/HT1766
If you don't have, you'll have to start all over again. Apps can be downloaded again for free, but any data like game settings or similar will not be included, these are part of the backup.

I lost my Visual Voicemail when upgrading to iphone 5. New phone was set up from itunes backup of iphone4 but my Mac tells me there is an iCloud back up of my phone prior to this date. Will my Vis Voicemail be on this and can I get it on my new phone?

I lost my Visual Voicemail when upgrading to iphone 5. New phone was set up from itunes backup of iphone4 but my Mac tells me there is an iCloud back up of my phone prior to this date. Will my Vis Voicemail be on this and can I get it on my new phone?

I see. Apple's documentation on what is included in the iCloud backup doesn't explicitly say that it contains voicemails, but that doesn't mean it does not. You would just have to try restoring the backup to find out.
To restore to your iCoud backup you have to start by erasing the phone. Go to Settings>General>Reset and tap Erase All Content and Settings. Then go through the setup screens on the phone and when given the option, choose Restore from iCloud backup. You will then sign into your iCloud account, accept the terms and conditions, then choose the backup you wish to restore from. To see an older backup, you may need to tap "Show older backups" (see image below). Be sure your phone is connected to wifi and your charger as this may take some time to finish.
If this does not recover your voicemails, you can check to see if you have an older iTunes backup that may contain them. Available backups are shown in iTunes Preferences>Devices on the Backups list.
If all else fails, you could try contacting your carrier. Voicemail is a carrier feature and they may have an archive you could access.

Help! Installing updates an error occurred now my MacBook Pro will not restart. "Unable to find driver for this platform"

Help! Installing updates an error occurred now my MacBook Pro will not restart. "Unable to find driver for this platform"

Did you try more than once? If so:
Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Mountain Lion or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.

I updated iTunes to 10.4 version and now it doesn't start and sen a messages "iTunes has detected an error and must be closed". Someone have the same problem and how can we repair our installation insted of change the windows XP installation? Best regard

I updated iTunes to 10.4 version and now it doesn't start and send a messages "iTunes has detected an error and must be closed". Someone have the same problem and how can we repair our installation insted of change the windows XP installation? Best regards

Only way to get iMac starting again was to re-install 10.4.4 from DVD, and then update it into 10.4.6. For a while it worked perfectly, just as before.
Then I tried to print to CD with my EPSON Stylus Photo 950 from Adobe Photoshop Elements (2.0). It didn't print anything, but printer started flashing all lights. The print job was not performed, so I did remove it from the Printer Utility. After that the iMac started "ticking" again, same noise than before, after 10.4.7 installation. I did re-boot iMac. It never started, it does stuck on gray screen (gray block running clockwise). HW test from DVD didn't find any problems (extended search looping 3 times). But Disk Utility found hard drive to have inaccurate node structure, it could not fix it.
Apple support recommended to use DiskWarrior. However, it does not support (yet) Intel Macs. I haven't got TechTool Pro 4.5.1 anywhere. iMac does start on to FireWire mode (T at boot), but I cannot see the disk from 10.2.8 iMac.
So, obvisously the problem is not 10.4.7. I believe it to be ESPON printer driver compatibility on Mac OSX. This does not suprise me, EPSON printers *****, I shall never purchase one again. However, disk catalog structure should not get messed by one faulty printer driver!

A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (p

A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that
the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server)(Microsoft SQL Server, Error: 2)
The system cannot find the file specified
Cannot connect to COWBOYS.
Here are the technical details===================================
A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider:
Named Pipes Provider, error: 40 - Could not open a connection to SQL Server) (.Net SqlClient Data Provider)
For help, click: http://go.microsoft.com/fwlink?ProdName=Microsoft%20SQL%20Server&EvtSrc=MSSQLServer&EvtID=2&LinkId=20476
Error Number: 2
Severity: 20
State: 0
Program Location:
at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
at System.Data.SqlClient.TdsParser.Connect(ServerInfo serverInfo, SqlInternalConnectionTds connHandler, Boolean ignoreSniOpenTimeout, Int64 timerExpire, Boolean encrypt, Boolean trustServerCert, Boolean integratedSecurity, Boolean withFailover)
at System.Data.SqlClient.SqlInternalConnectionTds.AttemptOneLogin(ServerInfo serverInfo, String newPassword, SecureString newSecurePassword, Boolean ignoreSniOpenTimeout, TimeoutTimer timeout, Boolean withFailover)
at System.Data.SqlClient.SqlInternalConnectionTds.LoginNoFailover(ServerInfo serverInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString connectionOptions, SqlCredential credential, TimeoutTimer
timeout)
at System.Data.SqlClient.SqlInternalConnectionTds.OpenLoginEnlist(TimeoutTimer timeout, SqlConnectionString connectionOptions, SqlCredential credential, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance)
at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance,
SqlConnectionString userConnectionOptions, SessionData reconnectSessionData)
at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)
at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup, DbConnectionOptions userOptions)
at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)
at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)
at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)
at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)
at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)
at System.Data.SqlClient.SqlConnection.Open()
at Microsoft.SqlServer.Management.SqlStudio.Explorer.ObjectExplorerService.ValidateConnection(UIConnectionInfo ci, IServerType server)
at Microsoft.SqlServer.Management.UI.ConnectionDlg.Connector.ConnectionThreadUser()
===================================
The system cannot find the file specified
I have tried from so many forms. This is so frustrating. Thank for everyone/anyone who wants to help. So this is what happened: I had to uninstall my previous sqlserver 2012(which worked great) for some reason, and I uninstalled everything from that download.
Then I installed the trial edition of sql server 2012 (64 Bit) and It wouldn't connect to the database. (Error mentioned above.) My local DB is COWBOYS. (COWBOYS is also my computer name.) After this, I have tried downloading sqlexpress and sqlserver 64bit
many times and cannot connect to my local DB.
How do I connect to my Local DB?
Also, I think this might help: (When I run sqlserve.exe, which I was able to find in C:\Program Files\Microsoft SQL Server\110\LocalDB\Binn, I get an error: Your SQL server installation is either corrupt or has been tampered with(Error getting
instance ID from name). Please uninstall then re-run setup to correct this problem.
I would happily re install it, if it wasn't my 20th time.
I don't have any remote connections, I don't use username/password, only window authentication. I work mostly on visual studio, but without able to store /retrieve data, I don't know how to survive.
May be the solution is very simple, but I am too frustrated.
Some of the things I have tried:
From a command prompt, enter one of the following commands:
net start "SQL Server Agent (MSSQLSERVER)" OR
net start "SQL Server Agent(instancename)"(for instance)
on my sql configuration, I cannot start anything because there is nothing there to start. I can post more details, if that would help. Also, some more details about the error:
Details
Product:
SQL Server
ID:
2
Source:
MSSQLServer
Version:
10.0
Component:
SQLEngine
Message:
An error has occurred while establishing a connection to the server. When connecting to SQL Server, this failure may be caused by the fact that under the default settings SQL Server does not allow remote connections. (provider: Named Pipes Provider, error:
40 - Could not open a connection to SQL Server) (.Net SqlClient Data Provider)
Explanation
SQL Server did not respond to the client request because the server is probably not started.
User Action
Make sure that the server is started.
Version:
9.0
Component:
SQLEngine
Message:
An error has occurred while establishing a connection to the server. When connecting to SQL Server 2005, this failure may be caused by the fact that under the default settings SQL Server does not allow remote connections. (provider: Named Pipes Provider, error:
40 - Could not open a connection to SQL Server) (.Net SqlClient Data Provider)
Explanation
SQL Server did not respond to the client request because the server is probably not started.
User Action
Make sure that the server is started.
Any one that can help me, I will be greatful. Thank you so much. p.s. please ask me anything if you have any questions.

It sounds like there are a couple things going on here. First check if you have a successful install of SQL Server, then we'll figure out the connection issues.
Can you launch SQL Server Configuration Manager and check for SQL Server (MSSQLSERVER) if default instance or SQL Server (other name) if you've configured your instance as a named instance. Once you find this, make sure the service is started.
If not started, try to start it and see if it throws an error. If you get an error, post the error message your hitting. If the service starts, you can then launch SSMS and try to connect. If you have a default instance, you can use the machine
name in the connection dialog. Ex: "COWBOYS" where Cowboys is the machine name. However, if you named the SQL Server instance during install, you'll need to connect using the machine\instance format. Ex: COWBOYS\Romo (where Romo
is the instance name you set during install).
You can also look at the summary.txt file in the SQL Server setup error logs to see what happened on the most recent install. Past install history is archived in the log folder if you need to dig those up to help troubleshoot, but the most
recent one may help get to the bottom of it if there is an issue with setup detecting a prior instance that needs to be repaired.
Thanks,
Sam Lester (MSFT)
http://blogs.msdn.com/b/samlester
This posting is provided "AS IS" with no warranties, and confers no rights. Please remember to click
"Mark as Answer" and
"Vote as Helpful" on posts that help you. This can be beneficial to other community members reading the thread.

So I just updated to the newest update that was available for safari and iTunes but now it won't let me go on the Internet using safari and it also won't let me sync my songs ,,,,,it takes forever to back up my iPad AND my iPod so what can I do ?

So I just updated to the newest update that was available for safari and iTunes but now it won't let me go on the Internet using safari and it also won't let me sync my songs ,,,,,(it takes forever to backup my iPad AND my iPod) so what can I do ?

If you're on windows try the following:
This worked for me an hour ago and has allowed me to sync ok. Still haven't tried downloading the new version 5 to the phone yet as I'm still backing up photos etc just in case.
1. Quit itunes
2. Start an elevated command prompt (Start Menu -> All Programs -> Accessories -> right click Command Prompt -> Run as Administrator)
3. Once in the command prompt type the following 3 words starting where your cursor is flashing: netsh winsock reset
4. press ENTER
5. Reboot your machine
6. Restart itunes & connect device to sync
7. Good luck

Upgraded to 11.1.4.62. Now iTunes is saying "An iPod has been detected, but could not be identified properly. Disconnect then reconnect ..." I removed iTunes and reinstalled. I stopped and started the service. I reset the iPod. When I put it in disk

I upgraded to 11.1.14.62 this morning. Not iTunes is saying "An iPod had been detected but could not be identified properly". I unlugged/replugged in. I reset the iPod, I removed iTunes and reinstalled. I'ver tried three different cables.
When I put the iPod in disk mode it shows up briefly as a disk then goes away.
Any ideas?

Hi there - I've spoken with Apple and here is their response (worked for me). You need to uninstall not only iTunes, but also (in this order):
1) iTunes
2) Apple Software Update
3) Apple Mobile Device Support
4) Bonjour
5) Apple Application Support
Then you restart your computer.
Then you install the latest version of iTunes (which will reinstall all those things you uninstalled).
Then you restart your computer again.
Mine is working perfectly again now.
I hope it works for you,
Carmen.

All of a sudden, my ipod touch will only recognize/play purchased items. I then have to completely reset the ipod and re-sync. I've had to do this 6 times, and support has been no help.

All of a sudden, my ipod touch will only recognize/play purchased items. I then have to completely reset the ipod and re-sync. I've had to do this 6 times, and support has been no help.

So you also rebooted your router correct? Does the iPod still connect okay to other networks?
B-rock

HT201210 I started an update on my daughter's Ipod. An error occured. Now it's saying I have to reset the Ipod back to factory status. If I do this, her pictures will be lost, correct??

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