HT201272 I bought my app a few months ago, however it is not under my purchased apps. What do I do? The app is iAnnotate

Please help.

You haven't changed countries since buying the app (content is tied to the country as well as the account), and it's still available in your country's store ? If it is then have you checked to see if it's hidden : http://support.apple.com/kb/HT4919 ?

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HT1725 I bought a song a few months ago on iTunes. It no longer plays on my devices but clearly shows that it is downloaded, so I cannot re-download from the Cloud. It just stops playing at about 1:00 mark. Can I get another copy from iTunes?

I bought a song a few months ago from iTunes. I have been playing it for months and all of a sudden it stops at the 1:00 mark on all of my devices and no longer plays. I can't re-download it because it already thinks it's been downloaded. How can I get another copy of this song that I have already paid for?!

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

HT6154 I bought iCloud storage a few months ago and now I want to buy some more, how do I know when I purchased the first one?

I bought iCloud storage a few months ago and now I want to buy some more, how do I know when I purchased the first one?

Read here:
http://support.apple.com/kb/HT4874
What happens is your existing plan gets canceled, & you're charged a pro-rated amount.

I am deciding to get CC for photographers package. I already have Lightroom 5 (I bought this separately a few months ago) The photo package includes Photoshop and Lightroom but I only need Photoshop. Would I get a discount if I only need photoshop? Is thi

I am deciding to get CC for photographers package. I already have Lightroom 5 (I bought this separately a few months ago) The photo package includes Photoshop and Lightroom but I only need Photoshop. Would I get a discount if I only need photoshop? Is this a possible option?

There are no discounts. the package is already as cheap as it gets.
Mylenium

I bought an iPhone 6 few months ago, and recently it got crack on the right side corner. Is it possible if I can fix it or change it?

I bought an iPhone 6 few months ago, and recently it got crack on the right side corner. Is it possible if I can fix it or change it?

Sure. You can pay for an out of warranty replacement ( or if you have applecare plus, you can pay the deductible - Which is less than the OOW replacement fee.

I purchased Lightroom from B&H Photo a few months ago. I did not instal the software, because I was purchasing a new computer in the near future. I am now purchasing that computer, but cannot find the software. B&H suggested that I contact you directly

I purchased Lightroom from B&H Photo a few months ago. I did not instal the software, because I was purchasing a new computer in the near future. I am now purchasing that computer, but cannot find the software. B&H suggested that I contact you directly to help me. I have the receipt, and you can look to see that the program was never used. It would be great if you could just send me another copy of the software. Thank you very much.
Marc

Download from Adobe's website
Win: Adobe - Lightroom : For Windows
Mac: Adobe - Lightroom : For Macintosh
Install then enter your serial number when prompted.
I have the receipt, and you can look to see that the program was never used.
The receipt is only of use to B&H. Adobe will have no record of it.
If you quote an Adobe Lightroom serial number then Adobe can confirm if that serial number has ever been registered. That step should not be required at this stage though. Just install the software.

I bought my ipad mini 6 months ago, i found out that my ipad always hangs. what should i do? is replacement part of warranty?

i bought my ipad mini 6 months ago, i found out that my ipad always hangs. what should i do? is replacement part of warranty?

It would be up to Apple whether or not to replace the device.
Try a reset ...
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
If that doesn't help, restore the iPad > iTunes: Restoring iOS software

I bought an Ipad a few months ago and now it doesn't work

I bought an Ipad 3 a couple of months ago and it suddenly started to glitch one day. Every time I'd put the pass code in an it would unlocked the screen would go black. I tried to restart it and tried recovery mode and it didn't work. Sometimes when I turn it back on the screen goes blue. It seems that every time I move the Ipad with the screen lit up it turns black with a slight move. What could I do? Should I ship it to apple? How much would it cost to get it fixed? What could the problem be?- Ipad doesn't have warranty by the way. Thanks!I

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
The warranty will apply to the country of purchase. And if there is a problem needing repair you have to return it to the country of purchase.
Apple’s Limited warranty can be found here:
http://images.apple.com/legal/warranty/docs/ipad_warranty.pdf
Out-of-Warranty Service
If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace (Apple doesn't repair) your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below. (The replacement will most likely be a refurbished iPad in a brown box, however, it has a new screen, back and battery.)
iPad model
Out-of-Warranty Service Fee
iPad mini
$219
iPad 3rd, 4th, Air
$299
iPad 2, iPad
$249
A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in US dollars and are subject to local tax.
Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service. See http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad
iPad Repair and Service
http://www.apple.com/support/ipad/repair/
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
You may can get the iPad repaired at 3rd party repair sources for less $, however, any remaining Apple warranty will be voided.
iCracked - Broken iPhone, iPod or iPad
http://www.icracked.com/
iReVamp Electronics Screen Repair ($99)
http://www.irevampelectronics.com/ipad-2-broken-glass-screen-repair.html
iPad Repair & Screen Replacement Services
http://www.ifixyouri.com/16-ipad-repairs
RepairZoom iPad Repair
http://www.repairzoom.com/ipad-repair.html
Mission Repair
http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
iGadgetResQ
http://www.igadgetresq.com/ipad-repair/
Do It Yourself iPad Repair
http://www.ifixit.com/Device/iPad
 Cheers, Tom

My microsoft updated months ago, now I can not open anything in mozilla---what can I do to get mozilla back?

After updating microsoft months ago, mozilla does not work

So, will Firefox just not open, or what exactly happens?
Try opening up Internet Explorer, going to [http://www.getfirefox.com www.getfirefox.com], click the big "Download Now" button. Then, click run. Install Firefox on your machine over your old install. This is just to make sure none of the components of Firefox are broken. All your old information will be saved.
Then, try to restart your PC and reopen Firefox. Does it work? If not, try starting it in [[Safe Mode]]. It is works there, it is likely that one of your extensions is broken. Read [[Uninstalling add-ons#w_how-to-disable-extensions0-personassf-and-plugins|How to disable extensions, Personas, and plugins]], and disable them one by one until you find the culprit.

I bought a MacBook Pro Retina a few months ago. I do not understand why I have more than 100 GB of Others in my storage? Can anyone please explain?

My MacBook Pro with Retina display suddenly gave me a message when I boot up ie 'Your startup Disk is full' then after using a few more times, the screen suddenly become frozen white. Upon getting help, I managed to delete some files but when I checked the Storage space, the largest occupied space was orange color, named 'Others' which is more than 100 GB out of the total 120 GB!! I am surprised and do not understand what 'Others' mean. It is definitely not Audio, Video, Pictures, documents etc It is not mail too. If anyone can tell me what 'Others' in storage mean and how to see the contents of 'Others' so that I can delete those irrelevant files. Any advice and guidance is very much appreciated. Thanking you in anticipation of your early reply.
Joe

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To clear disk space see https://discussions.apple.com/message/24012341#24012341 (in addition to Body's excellent document).

I bought Photoshop elements a few months ago online on an old computer and now I can't find where I can re-download it on to my new computer ?

Where can I re-download my online product?

If you bought it thru a download from Adobe then you should be able to find a link in your Adobe account online.
You can also download the trial version and use your serial number to activate it to full use.
PSE 12 Trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements

I bought an iphone 5s six months ago and it was stolen yesterday. I would like to know whether the within-1-year warranty would cover my lost. Thanks.

I have heard that as long as my iphone is with 1 year of purchase I can claim from Apple. I don't know whether if it is true so please if anyone knows answer me as soon as possible I really need your help. Thanks

jasminelei wrote:
I have heard that as long as my iphone is with 1 year of purchase I can claim from Apple. I don't know whether if it is true so please if anyone knows answer me as soon as possible I really need your help. Thanks
Not sure where you heard that, but it's wrong. Apple doesn't cover lost phones under any circumstances, just like an auto manufacturer doesn't repeal your car if it's stolen. That's what insurance is for. Your carrier may have an option if you signed up for insurance through them. Or your credit card company, or your homeowner's/renter's insurance might.
But not Apple.

HT201263 I got 4G Ipod from my friend few month ago. But it was disabled. Is there any way i can use?

One of my friend give me an Ipod 4G few month ago.
I do not know what was happen to it.
What I know was Ipod was disabled.
Is it possible to use again?
If yes, How can I, and what i got to do?

iOS: Unable to update or restore - http://support.apple.com/kb/HT1808 - recovery mode (e.g., cannot connect to computer last used to sync device)
How to reset iPod - http://support.apple.com/kb/HT1320
http://www.apple.com/support/ipod/five_rs/

Hi! My hard drive crashed on my lap top a few months ago, and they weren't able to retrieve my itunes. I have my ipod, but am afraid to connect it to the computer and lose everything on it. How do I reinstall itunes and download everything back?

Hi! My hard drive crashed on my lap top a few months ago, and they were not able to resore my itunes. Does anyone know how to reconnect the ipod to itunes to restore the library without losing what's already on the ipod?
Thanks!

check out this post by Zevoneer.

I bought the macbook pro few months ago can i get the lion upgrade for free as a part of my software support?

i bought the macbook pro few months ago can i get the lion upgrade for free as a part of my software support?

They announced it; sorry, no free Lion:
"The Mac OS X Lion Up-To-Date upgrade is available at no additional charge via the Mac App Store to all customers who purchased a qualifying new Mac system from Apple or an Apple Authorized Reseller on or after June 6, 2011. Users must request their Up-To-Date upgrade within 30 days of purchase of their Mac computer. Customers who purchase a qualifying Mac between June 6, 2011 and the date when Lion is available in the Mac App Store will have 30 days from Lion’s official release date to make a request."

HT201272 I bought my app a few months ago, however it is not under my purchased apps. What do I do? The app is iAnnotate

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