HT203433 I clicked on an app that I thought was free and it isn't. How do I stop it so that I don't get charged?
I clicked on an app that I thought was free and it isn't (I thought I was downloading Hello Hello Spanish and instead it was Hello Hello World). How do I stop if from downloading so that I don't get charged? I've highlighted it and clicked "remove" but it keeps downloading. I do not want my school charged for this app which I didn't want! Help!
I talked to an actual person at the Apple store and he said I could get credited for the price of the unwanted App. How do I do that?
Similar Messages
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How do I get a credit back for downloading an app that I thought was free and wasn't?
How do I get my account credited for an app download that I thought was free for my 5 year old and ended up costing $10?
No guarantees since the terms of sale for the iTunes Store say that all sales are final, but you can contact the iTunes Store, explain the issue, and ask:
http://www.apple.com/support/itunes/contact/
For the future, note that in many cases a developer makes the basic app available for free as a "trial version" but then charges as an in-app purchase for various features and upgrades. You may wish to disable in-app purchases in the Restrictions in the General settings so that such add-ons can't be inadvertently purchased.
Regards. -
HT1689 I downloaded an ap upgrade that I thought was free. How do I get a credit?
I downloaded an app upgrade that I thought was free. How do I get a credit?
go to expresslane.apple.com, select itunes, then itunes store and follow the prompts to contact iTunes support.
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How do I get it reversed?
If it's a small charge then it may just be a store holding charge (they quite often appear especially after updating/changing credit card details), in which case it should disappear within a few days : http://support.apple.com/kb/HT3702
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This is happening with the coldplay album parachutes which i bought the other day and has never worked properly.
Delete the problem track from the iTunes library, allowing iTunes to move the track file to the Trash. Then download the track again from the iTunes Store via this procedure:
http://support.apple.com/kb/ht2519
That fixes the problem for many people. If problems with the track persist, go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards. -
While trying to instal Mountain Lion OS on my macbook pro, I got the error message that my HD was damaged and it reverted to my Lion OS. Why does this happen? I bought the OS online through the app store.
The Mountain Lion installer looks at your internal drive to make certain that it's error-free before continuing installation. You should have an application named "Install OS X Mountain Lion.app" in your Applications folder now so you shouldn't have to download it again. Do this...
Boot to your Lion recovery partition by holding down both the Command and the R keys while booting. Open Disk Utility from the Recovery partition and select your hard drive (usually named "Macintosh HD" unless you've renamed it) and click on Verify Disk. If you come up with any errors, click on Repair Disk. At the end of the cycle you will get a message that the disk was successfully repaired or a message that the hard drive could not be repaired.
If you're able to repair the disk, just reboot as normal and open the "Install OS X Mountain Lion.app" and the installation will proceed. If Disk Utility was unable to repair the disk, you need to get to your local Apple Store as soon as possible so that they can see if the disk is salvageable or beyond repair.
Good luck,
Clinton -
I have just paid for an App that i thought was something else, is there anyway i can get my money back?
Since you have to consciously click and enter a password, the normal terms on the store are all sales are final.
All you can do is go to the support link above, follow to the Express Lane support for the iTunes store and plead your case for a refund. Just don't get your expections too high though. -
I cannot figure out how to set my apple id to use: itunes (two of accounts), apps store and itunes store. How do I make one password that will be recognized by all these devices? My apple id is constantly not working.
Hi Lrwill,
If the apps that are on your son's iPad were purchased under his Dad's Apple ID, then signing your Apple ID onto the iPad will not help you with updating those apps.
Also, if the iPad was sync'd with his Dad's iTunes library, then hooking it up to your computer/iTunes library, will require you to reset the iPad, and everything that was loaded under the other Library and Apple ID will be wiped out.
Can you provide a little more info about what was set up under which Apple ID and what iTunes library the iPad was sync'd with?
Cheers,
GB -
My iPad is suddenly not loading any apps. When I click on an app, the screen flickers to black and then back to normal, but will not load the app. This is ALL the apps, not just one. Have tried rebooting, to no avail.
Was a Restore one of the things tried.? [Attach the iPad to your computer and in iTunes click on your device. On the Summary page click on Restore and go through the process. Be sure to click YES to Restore from a previous backup.]
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Everytime I click on an app, it loads then cuts off, and then goes back to the home screen. What do I do?
- Reset the iPod. Noting will be lst:
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Download/install any new app
- iOS: Troubleshooting applications purchased from the App Store -
My iphone 4 lock button is broken but each time i click on an app, the screen will turn black and go back to my home screen. How can i fix this?
Basics from the manual are restart, reset, restore. Try them.
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I am having trouble with my mac book air. I think I have a virus because everytime i click on a link it openes up popup windows and other things. How do I reset teh computer?
Please post a screenshot that shows what you mean. Be careful not to include any private information.
Start a reply to this message. Click the camera icon in the toolbar of the editing window and select the image file to upload it. You can also include text in the reply. -
Lightroom 5.4 is getting stuck in full screen mode. I need to force-quit the app in order to re-start and use again. How can I fix this?
I am using Mac osX 10.9.2
I can see that I am not the only one with this problem.LOL... this is what I just had to look up... it's not exactly clear or apparent, is it?
When in Full screen mode.. just press Command-F. Voila! -
I bought an App I thought was free. It cost £10 please help?
Urgent I bought an app I thought was free.What can I do? It cost £10. PLease Help me.
The app may have been free to download, but a number of apps then allow you to make in-app purchases within them to unlock extra features, levels etc. If you didn't make any in-app purchases then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
You can also turn off in-app purhcases on your device via Settings > General > Restrictions -
I stopped using the IPad application but still get charged for that, how can I stop it?
I stopped using the IPad application but still get charged for that, how can I stop it?
Which iPad app ? If you mean one that has an auto-renewing subscription within it then there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098
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