HT204053 I changed my Icloud account email and my account is no longer showing the 100.00 upgrade that I had purchased under my old email.

I changed my Icloud account email ,and since changing it, my 100.00 upgrade from my previous email, is not showing up on my new email account.

Welcome to the Apple Community Gladys.
It sounds like you have set up an entirely new ID rather than just changing your existing ID.
You can see exactly what exists at...
My Apple ID

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I just downloaded itunes onto my new laptop and I am trying to burn songs onto a cd that I had purchased previously and I am getting an error message that states I must authorize this computer. What does that mean?

I just downloaded itunes onto my new laptop and I am trying to burn songs onto a cd that I had purchased previously and I am getting an error message that states I must authorize this computer. What does that mean?

If the computer's running Mac OS X, move the cursor to the very top of the computer's screen, click on Store, and choose Authorize this Computer.
If the computer's running Windows, press the Alt and S keys and choose Authorize this Computer, or click here, follow the instructions, click on Store in the menu bar, and choose Authorize this Computer.
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HT4914 I had 1235 songs on my iPad 3 I subscribed to iTunes Match and it deleted all of my songs except for 79 that I had purchased from iTunes Store. How can I recover my lost songs???

I had 1235 songs on my iPad 3 I subscribed to iTunes Match and it deleted all of my songs except for 79 that I had purchased from iTunes Store. How can I recover my lost songs???

Hi,
If the tracks were not in your iTunes library on your computer when you subscribed to match, I am afraid that they are lost. Do you have a separate back up of this music?
Jim

HT201318 I'm trying to purchase a plan on my phone and it will only let me choose the $100. upgrade

I'm trying to purchase a plan on my phone and it will only let me choose the $100. plan which i dont need

Yes, but if you delete the iCloud account and start again, don't you have to wait 90 days for everything to start syncing?? I've been having this problem for months and no one seems to be able to figure it out. I used to have one Apple ID (which was not an email address) and then when iOS came along....and iCloud, they force you to use your email address as ID ....which actually sets up a SECOND Apple ID. I have a Mac, iPad, iPod touch and iPhone. the Apple techs tried to delete the iCloud accounts so that they all said the same thing (email address ID) but then I had to wait 90 days. the 90 days just passed and nothing is automatically syncing yet. I still think there are 2 accounts but if I delete all again.....it's going to be another 90 days (for security reasons, I was told). This is a real pain in the butt.

I made a Photo Book in Lightroom 5.5 converted to jpg and tried to upload to Shutterfly. The only page that I had text added in will not show up in the online Book!! Thanks For Your Help, Scott

I Made a Photo Book in Lightroom 5.5 converted to jpg and tried to upload to Shutterfly. The only page that had text added in will not show up in the online Book!!! Help, Scott

There's a whole lot to read in your post, and frankly I have not read it all.
Having said that, this troubleshooting guide should help:
http://support.apple.com/kb/TS1538
In particular, pay attention to the mobile device support sections near the bottom, assuming you have already done the items above it.

I have music I have purchased under an old email address itunes account, that I want to copy onto my new itunes in the cloud account. Can I do that?

Hi, I have music, both purchased and copied from CD .. on 2 different itunes accounts (as I needed to create a new itunes account when I lost my iphone ??). The new itunes in the cloud account only has music on it from when I replaced my dead iphone, and I am unable to log into the OLD itunes account on both iphone and new ipad .. as they automatically go the one in the cloud. However I can access all my music on the old account on my Windows PC.
Is there a way of copying/moving my old account music into the new one in the cloud, and if so, is it easy or do I need to take it to a Genius to do it?

Click here and request assistance.
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I have just installed Firefox 6, and Rapport no longer works - the same problem that you had with Firefox 5. What is happening?

You prompted me to install Firefox 6 this evening, as it addresses serious security/stability problems, but when I did this, the Rapport icon vanished from the address bar. Reinstalling the current version of Rapport has not fixed this.
The same thing happened a few months ago with Firefox 5, and it took Rapport a week to develop a new compatible version.
Why has this happened again? Do you not check this before launching new versions? Or, why at the very least do you not warn us beforehand that some programs will not work for X days? I'd prefer to be without the latest Firefox for a week or so rather than without Rapport - not least because my bank requires me to use Rapport.
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Malcolm Oliver

This is the link in the message that Trusteer has sent me today. I have updated and works fine thus far.
Thank you for contacting Trusteer Technical Support.
We are glad to inform you that a version of Rapport which supports Firefox 6 has
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http://download.trusteer.com/NkuiAcruiKc/RapportSetup.exe
Please make sure to restart your computer after the installation process is
completed.
Please note: This version of Rapport is currently a beta version. We would
appreciate any feedback you may have regarding this version.
If Rapport states that the version of Rapport you are trying to install is older
than the version already installed, please follow these instructions:
1. Choose to uninstall Rapport
2. When prompted, select "Delete all user settings". Please be assisted by the
following image: http://consumers.trusteer.com/files/images/uninstall.jpg
3. Reinstall Rapport from the link above.

HT201318 i live in Turkey. i want to cancel the storage upgrade that i have purchased only one week ago. i know that in 15 days it is my right to cancel and to get the payment refund. but i don't know where to apply? i can not contact anywhere via email

i do not know where/how to apply for cancellation of a recently made storage purchase and get the payback. any help for apple contact information (about icloud) is appreciated.

You can cancel an iCloud storage upgrade but only within 15 days of buying:
Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
(If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mm12eecb08e7 )

I purchased a new iMac and can't download Pages update. The message said that it was purchased with another Apple Id or by different user.

Update Unavailable with This Apple ID. This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

Perform the following, stopping with the first one which works:
1. Open the Mac App Store's Purchases tab. If you're prompted to accept it and the other iWork/iLife applications into your Apple ID, do so.
2. Move them out of the Applications folder(they may need to be put into the Trash temporarily), and then see if you can download them for free from their individual product pages. If you're asked to buy them, see #3.
3. Click here, contact Apple, and wait for a response.
4. Buy them.
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I had to get a new computer an i want to get all of my music and photos off of my ipod onto the new itunes that i had to download on my new computer...how do i do that?

i recently bought a new computer for deployment and downloaded itunes to it and now i cant seem to figure out how to get all the stuff off of my ipod to the new itunes on my computer. all it shows if on this ipod but nothing in my library.

its connecting to the computer and itunes but not syncing. ive tried to sync and it just wont do it.

I have changed my icloud user Id and password, but the old user ID still pops up and ask my password. I cannot delete my old icloud account.

I have changed my icloud user Id and password, but the old user ID still pops up and ask for my password. I cannot delete my old icloud account as it keeps asking password of my old user ID. how can I rectify the problem?

Hey HKKL,
Thanks for the question. I understand you are having issue relating to the iCloud account after changing your Apple ID email address. The following article addresses this issue and potential resolution:
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
https://support.apple.com/kb/TS5223
3. Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't work, try these steps:
1. Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
2. Tap Settings > iCloud and try to sign out.
3. Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
4. Tap Settings > iCloud and sign in with the new Apple ID.
Thanks,
Matt M.

I had an Apple ID under an old email address that I have now changed, but the old address still shows up in my iCloud account since I installed Yosemite. How do I get rid of that old account altogether?

I had an Apple ID under an old email address that I have now changed, but the old address still shows up in my iCloud account since I installed Yosemite. How do I get rid of that old account altogether?

You cannot merge accounts.
You need to sign into the old account on your computer.
iTunes Store: Retrieving and changing passwords (Apple ID)

HT1311 I have two Apple IDs, one with all my purchases and info on it. The one with everything on it is under a bad email address. When I tried to change it to my current email, it tells me I already have an account. How do I fix this?

I had an old iPod under an old Apple ID which was stolen. I replaced it with an iPhone and apparently created a new Id under my current email address. When i went to sync the phone to my comuter (several months later), I accidentally restored the phone to my old iPod settings and lost everything. I then continued to make purchases on the phone but didn't realize that it had reverted back to my old Apple ID. This is under an old email that I no longer have access to. When I tried to change the Apple ID/email address in the account settings, it won't let me because it says that there is already an Apple ID under this address. However, all my information (settings, contacts, photos, aps) are under an incorrect email. How can I change the account I have been using to reflect my valid current email address if there is already an existing account (which I never really used) under this address? Please, I don't want to lose all my info again.

Change the email on the old account to another new, current email address.
An email address can only be linked to one Apple ID.
It is possible to have content from multiple Apple ID's on a single iDevice.

I can no longer send or receive iMessages on my iphone 5. When I try to sign on to my iCloud account it says that my password is incorrect. i have changed my password four times and it still says i am entering the wrong password.

I can no longer send or receive iMessages on my iphone 5. When I try to sign on to my iCloud account it says that my password is incorrect. i have changed my password four times and it still says i am entering the wrong password, which i know for a fact i am not.

yes i've tried both my wifi and my 3g network nothing works. ive been talking to apple the last few days and no one can fix the issue, they just keep telling me they'll call back the next day to try something else. i dont understand how i can facetime but im not getting the option to send or receive imessages when facetime and imessage are used on the same server

I had to set up a new email ID, because I no longer had access to my old email address and Adobe was forcing me to change password, but I could not access the verification email. Now I cannot read my books under my new ID, even though I got Adobe support

I had to set up a new email ID, because I no longer had access to my old email address and Adobe was forcing me to change password, but I could not access the verification email. Now I cannot read my books under my new ID, even though I got Adobe support to set up my new ID.

If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

HT204053 I changed my Icloud account email and my account is no longer showing the 100.00 upgrade that I had purchased under my old email.

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