HT2693 hello, HP LaserJet 400 colorMFP M475dw printers smtp mail client doesnt work. Bad username or password. everything is correct. Any idea?

hello, HP LaserJet 400 colorMFP M475dw printers smtp mail client doesnt work. Bad username or password. everything is correct. Any idea?

Solved, just had to change the hostname order in /etc/hosts (I need to correct this on the arch wiki) :
Before :
127.0.0.1 localhost.localdomain localhost BodyArch-PC
::1 localhost.localdomain localhost BodyArch-PC
After :
127.0.0.1 localhost.localdomain BodyArch-PC localhost
::1 localhost.localdomain BodyArch-PC localhost

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HP LaserJet 400 colorMFP M475dw scan to email problems

Hi all!
I'd very much appreciate a solution to my agony.
We recently purchased a HP LaserJet 400 colorMFP M475dw multifunction printer. Now I'm trying to set it up (browser administration -> Scan --> Outgoing E-mail Profiles) to send scanworks by email but facing following problems:
1. When typed in all the credentials correctly, even the "Test & Save" option takes ages. After cople attempts I got it succesfully tested.
2. Using my personal gmail-accout as sender, the scanning work takes a long time. It stops in connecting smtp server phase for quite a long time before even starting the actual scan.
3. Using the company's newly created email accounts as sender, it takes even longer. I just timed it to take 6 minutes and 23 seconds before it started the actual scanning.
4. Now it seems to send the scan ok, but with some of the first attempts it failed with some general error message asking to try again.
In my opinion the time it takes is totally unacceptable. Is this some known issue and is there a workaround?
Our company emails run on MS Office 365 and I'm using smtp.office365.com as the smtp server, port 587 and SSL/TLS checked (tried unchecked too). As I said with Gmail it might not be as slow but still very very very slow.
Please help?
This question was solved.
View Solution.

I also wanted to know if a HP M575f MFP is able to scan-to-email to MS Office 365 before buying the printer.
Because I didnt find reliable information in the internet, I contacted HP Germany.
Today they told me that HP printers don't support Office 365. The original wording was:
'Allerdings wird Office 365 nicht von unseren HP Druckern unterstützt.'
So far my present knowledge.

Fax over the network with HP LaserJet 400 ColorMFP M475dw

Hi there, I was trying to send fax over the network with HP LaserJet 400 ColorMFP M475dw, I have connected the printer/scan/fax on a wired network, just have 3 computers on it, all of them can scan or print. But I can't find any option to just FAX from Microsoft Word or Adobe Acrobat Reader, going to File ---> Print ---> and select M475dw "FAx", I installed the lasted version of the drivers downloaded from hp.com and there's no way to install this multifunction printer as a FAX.
So I can't see the FAX on Printers in the control panel of windows.
I have never got an error message from any computer during the installation process either.
Does anyone has an idea of what to do here?
Thanks ahead.

Thanks for your quick answer, I really appreciate it. But unfortunately, it didn't resolve my problem
Actually any of the workstations after complete the installation (with the last version of drivers downloaded just now from hp.com) can't recognize the HP LaserJet Pro 400 Color MFP M475dw, as a fax. I can print and scan over the network, or connecting the printer with a usb cable. I just can't see the icon "HP LaserJet Pro 400 Color MFP M475dw FAX" in Control Panel ---> Devices and Printers. I did a full installation when I were asked during the installation process... I did then I custom installation and neither of them seems to work to me
This is very strange, it never happened to me with any other models of all-in-on (printer/fax/scanner)

Cannot print to HP LaserJet 400 colorMFP M475dw after updating OS

I'm running a 2013 Macbook Pro, 2.4 GHz Intel Core i7, 8 GB 1600 MHz DDR3, OS version 10.9.4 (updated to this OS version 5 days ago, on July 2nd). For a little less than a year I've been printing to a HP LaserJet 400 Color MFP M475dw via wireless connection. A few weeks ago I began to have numerous "printer is not connected" events, and it reached the point I could not print anything - from my MacBook, my iPad Air, or my iPhone 5S. I discovered there was an updated printer driver on HP's website, specifically for OS 10.9. Downloaded and installed it, and the problem was seemingly solved.
Then I updated the OS to 10.9.4. AARRRRGH!!!!!! For the last 5 days, the printer will - sometimes - print the first document in a queue of 2 or more and then, while the printer is still "running," tell me the printer is not connected. I turn the printer off and back on, get one print job, then have to repeat the process. Here are all the things I've tried to resolve the issue:
Verified settings on the printer to make sure everything is set up properly
Restarted Airport Extreme, printer, and MacBook (multiple times) -- clarification: I turned off both the MacBook and the printer, then unplugged Airport for a few minutes, replugged it, restarted the printer, then restarted the MacBook
Reset the printing system (as suggested elsewhere in the Support forums), which basically removes all printers from the MacBook, then lets you add back those that you want - presumably with the most current driver(s).
Searched help/support forums on Apple, HP, and the internet in general
Found a firmware update for the printer on HP's website -- but it is not compatible with OS 10.9 (only goes up through 10.8). I downloaded it and tried, even though 10.9 was not listed, and the "app" wouldn't even open.
All of these efforts have been to no avail. The problem persists, and I'm at my wit's end how to solve it. HELP, please..........anyone??????

I also wanted to know if a HP M575f MFP is able to scan-to-email to MS Office 365 before buying the printer.
Because I didnt find reliable information in the internet, I contacted HP Germany.
Today they told me that HP printers don't support Office 365. The original wording was:
'Allerdings wird Office 365 nicht von unseren HP Druckern unterstützt.'
So far my present knowledge.

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HP Laser Jet 400 colorMFP M475dw Will Not Scan Wirelessly

My printer/scanner will not connect wirelessly to any of the computers it used to connect to. It just stopped printing and scanning. I would appreciate any assistance you can provide. Perhaps instructions on how to uninstall and reinstall the printer software would work?

Hello ElizabethF,
Welcome to the HP Forums!
I am sorry, but to get your issue more exposure I would suggest posting it, in the commercial forums since this is a commercial product. You can do this at HP Enterprise Business Community.
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP LaserJet 400 colorMFP - Touch Screen going wrong / need to reboot manually

Hi,
the touch screen on the printer does not work well. If I press a particular button on the screen it triggers another function. As a result I cannot copy or manage anything from the touch screen.
Any solution?
I have tried to reboot the printer but the only way is through the touch screen menu and I can't access that.
Thanks for your help.

@morissej
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

IPv4 Gateway Issue? - HP LaserJet 400 M401dn / 400 MFP M425dn

Hello,
I work in healthcare and in our environment we have mostly HP LaserJet printers. Within the last 6 - 12 months we have started using some HP LaserJet 400 M401dn and HP LaserJet 400 MFP M425dn printers. They all have been updated with the latest firmware (20 printers) and connect to the network via ethernet using IPv4. We are having an issue when trying to print to them from a specific application. It's only happening on these particular models. All other HP LaserJet printers DO NOT have this problem (HP LaserJet 2015dn, 2055dn, P4015dn, 600 M602dn). The application is a telnet client using SSL that connects to a server. This server is on a different subnet (128.1.x.x) than the printers (10.92.x.x) that the clients print to.
It is possible to 'ping' the printer within the application using the printer hostname or IP address. The problem is, there are times when the printer status says 'Ready', and we can ping the printer from within the Windows operating system (Win7 Pro), but we cannot ping it via telnet SSL client. There is no response. The result is, we cannot print from the application to these printers. This problem isn't consistent either. There are times when it does work!
If we assign the printer to the same subnet as the application server, the issue appears to go away. Unfortuantely this is not a feasible permanent fix for us as the printers need to remain in their current subnet.
Sleep Mode is disabled on all of these printers. IPv4 settings are all correct and have been verified by various IT staff.
We believe there is an IPv4 gateway issue within the NICs on these printers. Has anyone ever had a similar issue? Are there any other additional details that I should provide which might help resolve this issue?
Regards.

To start off, the issue you are having may be caused by the softare you are using or the HP software. I am gonig ot to do some investigating to find out. I will want to to make sure that the softare is the most current version, follow the link below and reinstall if necessary (do not rely upon the CD-ROM):
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=5096244&lang=en&cc=us...
Then if it is the same or you are still having issues I would recommend trying to use the PCL6 drivers for this. They offere a broader support to some of the more code specific programs :
http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?locale=en_US&taskId=135&prodTypeId=...
Run through that and let me know how it goes, I'll get right back in touch with you!
-Spencer
PS :: Can you print to this printer from other programs? Have a wonderful day!

Laserjet pro 400 MFP M475dw after new firmware no more WPA2

Dear all,
After I updated the above printer I was unable to connect to our WIFI network. Our SSID is hidden and has a WPA2 security. Before the upgrade everything was working fine, but now i'm unable to connect. When you enter the SSID manually it askes for the security encryption WEP or WPA. Where did the WPA2 option go???
When we use WPA we are unable to connect.
Can we download the older firmware again? I can't find it...

Hello janwillem_v,
The Laserjet Pro 400 MFP M475dw is a commercial printer. I would suggest to post in the forum for HP Business Support for a better chance at finding a solution.
Here is the link to the Commercial Laserjet board:
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

HP LaserJet 400 Color MFP M475dw Problems in OS 10.9.4

I'm using a 2013 MacBook Pro, 2.4 GHz Intel Core i7, 9 GB 1600 MHz DDR3. I connect via wifi to the referenced printer (for almost a year now). Since updating to OS 10.9.4 I am able to print only one document at a time. Attempting to print a second document generates the message "Printer is not connected." If I turn the printer off and back on again, I'm able to print one document. Then the same thing occurs again. I have done the following so far, all to no avail:
Downloaded and installed latest driver (specifically for Mavericks) from HP
Checked for Apple software updates and found none
Reset the printing system (per instructions elsewhere in these forums)
I updated to OS 10.9.4 on July 5th and that is when this problem started. Where do I go from here???

And BTW, here's a repost of what I posted on July 7th:
I'm running a 2013 Macbook Pro, 2.4 GHz Intel Core i7, 8 GB 1600 MHz DDR3, OS version 10.9.4 (updated to this OS version 5 days ago, on July 2nd). For a little less than a year I've been printing to a HP LaserJet 400 Color MFP M475dw via wireless connection. A few weeks ago I began to have numerous "printer is not connected" events, and it reached the point I could not print anything - from my MacBook, my iPad Air, or my iPhone 5S. I discovered there was an updated printer driver on HP's website, specifically for OS 10.9. Downloaded and installed it, and the problem was seemingly solved.
Then I updated the OS to 10.9.4. AARRRRGH!!!!!! For the last 5 days, the printer will - sometimes - print the first document in a queue of 2 or more and then, while the printer is still "running," tell me the printer is not connected. I turn the printer off and back on, get one print job, then have to repeat the process. Here are all the things I've tried to resolve the issue:
Verified settings on the printer to make sure everything is set up properly
Restarted Airport Extreme, printer, and MacBook (multiple times) -- clarification: I turned off both the MacBook and the printer, then unplugged Airport for a few minutes, replugged it, restarted the printer, then restarted the MacBook
Reset the printing system (as suggested elsewhere in the Support forums), which basically removes all printers from the MacBook, then lets you add back those that you want - presumably with the most current driver(s).
Searched help/support forums on Apple, HP, and the internet in general
Found a firmware update for the printer on HP's website -- but it is not compatible with OS 10.9 (only goes up through 10.8). I downloaded it and tried, even though 10.9 was not listed, and the "app" wouldn't even open.
All of these efforts have been to no avail. The problem persists, and I'm at my wit's end how to solve it. HELP, please..........anyone??????

HP LaserJet 400 MFP M425dw setting up scanning to email

Hello,
I want to set up the Scan to email option on our printers however our emails are made through an exchange environment, and I don't see an option about sending scanned emails from an exchange email account. I'm not too sure what port I would need if we have exchange accounts.

Hi,
The Laserjet 400 M425dw only support scanning to an email account by using SMTP server.
If your exchange account does not support SMTP, you will not be able to use the specific feature, I would suggest contacting your IT and check for the SMTP server details, if an SMTP server is not available you will need to use a differnt email account which use an SMTP server.
You may find more information in the following document:
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/troubleshootDisplay/?sp4ts.oid=5...
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

[ LaserJet 300 colorMFP M375nw] Eprint printer e-mail resets randomly

Hello!
We have 2 printers that use the eprint services. Both are strictly wireless with static IPs. One has been set up and works fine with no interruption of reset e-mails for almost a year.
The newer printer (LaserJet 300 colorMFP M375nw) resets randomly, sometimes daily. We have to keep recreating new email addresses for the printer to use our auto-print services, which is quite an inconvenience as we cannot use the same email. Since this issue occured a few months ago (printer was purchased sometime in Feb/March 2012) everyday I come in, log into the printer via IP to check on the e-print/web services, especially if we have received sales and nothing has printed automatically. More often than not the ePrint/web services were disabled, the printer removed from our ePrint account, which means turning it back on, adding it back to our ePrint account, and creating an e-mail all over again. Other times the ePrint services are still on, but the e-mail was reset to the random characters email and we again have to apply it or recreate another e-mail to use for our autoprint.
We have had 2 techs out and firmware updated. One for an unrelated issue where our printer mainboard was replaced and the second for this issue where they replaced the mainboard again (?! /sigh ).
I'm looking for any other ideas of what may be causing this. The tech is escalating our issue so hopefully they come up with a resolution. We love our auto-print... when it works. heh

bfap13,
It appears as if Web Services is being reset on the printer at random intervals. I would defiantly recommend you contacting HP LaserJet phone support if you have not already. It sounds like you may have, since you mentioned that the issue was being escalated. This kind of issue is usually caused by something with the printer that is causing it to reset itself. Since it is a hardware issue, there is not much that I can do for you, but hopefully they can get everything taken care of for you!
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Hp laserjet 400 mfp can't scan, i lost the installation cd

Hello,
i have a hp laserjet 400 mfp and i can't scan.
I have Windows 7 and the printer works just fine with the W7 software, but the scan option is not available, because the software installs only the printer, not the scanner.
I lost the installation cd and the installation software from hp support only install the printer , not the scanning option. Please help.
I also tried the e-mail scanning software from hp, but i don't know if it works , because i don;t know how to set the settings.
Thank you.

Hi, thank you for your answer. I tried with the full software you gave me in your link, but it was no good, because my printer is a Laserjet 4100 MFP, and the software was asking for an usb device, wich my printer is not...
I don't need the driver for the printer, i have that driver, but that driver sees the MFP like a simple printer, without scanner, so, the scanner remains usefull. I need the full software or the CD.
I don't receive an error, i just need the full software for Laserjet 4100 MFP. I didn't find it on HP's website, unfortunately and i don't have the installation CD anymore, cause i lost it....
Thank you.

HP laserjet 400 mfp and Laserjet 200 mfp

I have 2 printers HP Laserjet 200 mfp and HP Laserjet 400 MFP. I tried HP phone support. I checked each printer on 2 diffent networks to make sure it was not my setup. When I try and setup both printers with Web Services they both say unable to connect to the internet. I did a firmware update on both printers no help. HP told me that I needed to have a DMZ setup ie. port forwarding I don't think this is right.
Thanks
O.D. Smith (HP Retired)

Hi Smith,
Welcome to Consumer Support Forum.
As per the request you have 2 printer and u want to connect through n.w
In 400 mfp printer, please connect the n/w cabel(Physical Cabel)
and print a configration report, you will get the ip address of the printer.
I want you to check the ip of the printer and the ip of the computer are in same range or not, if its in same range
please try to ping the ip through command prompt winodw
Once reply from the printer is confirmed printer can be installed easily.
Please reply if the issue persist.
Regards
HP

HT2693 hello, HP LaserJet 400 colorMFP M475dw printers smtp mail client doesnt work. Bad username or password. everything is correct. Any idea?

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