HP LaserJet 400 colorMFP - Touch Screen going wrong / need to reboot manually
Hi,
the touch screen on the printer does not work well. If I press a particular button on the screen it triggers another function. As a result I cannot copy or manage anything from the touch screen.
Any solution?
I have tried to reboot the printer but the only way is through the touch screen menu and I can't access that.
Thanks for your help.
@morissej
Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP
Similar Messages
-
Fax over the network with HP LaserJet 400 ColorMFP M475dw
Hi there, I was trying to send fax over the network with HP LaserJet 400 ColorMFP M475dw, I have connected the printer/scan/fax on a wired network, just have 3 computers on it, all of them can scan or print. But I can't find any option to just FAX from Microsoft Word or Adobe Acrobat Reader, going to File ---> Print ---> and select M475dw "FAx", I installed the lasted version of the drivers downloaded from hp.com and there's no way to install this multifunction printer as a FAX.
So I can't see the FAX on Printers in the control panel of windows.
I have never got an error message from any computer during the installation process either.
Does anyone has an idea of what to do here?
Thanks ahead.Thanks for your quick answer, I really appreciate it. But unfortunately, it didn't resolve my problem
Actually any of the workstations after complete the installation (with the last version of drivers downloaded just now from hp.com) can't recognize the HP LaserJet Pro 400 Color MFP M475dw, as a fax. I can print and scan over the network, or connecting the printer with a usb cable. I just can't see the icon "HP LaserJet Pro 400 Color MFP M475dw FAX" in Control Panel ---> Devices and Printers. I did a full installation when I were asked during the installation process... I did then I custom installation and neither of them seems to work to me
This is very strange, it never happened to me with any other models of all-in-on (printer/fax/scanner) -
HP LaserJet 400 colorMFP M475dw scan to email problems
Hi all!
I'd very much appreciate a solution to my agony.
We recently purchased a HP LaserJet 400 colorMFP M475dw multifunction printer. Now I'm trying to set it up (browser administration -> Scan --> Outgoing E-mail Profiles) to send scanworks by email but facing following problems:
1. When typed in all the credentials correctly, even the "Test & Save" option takes ages. After cople attempts I got it succesfully tested.
2. Using my personal gmail-accout as sender, the scanning work takes a long time. It stops in connecting smtp server phase for quite a long time before even starting the actual scan.
3. Using the company's newly created email accounts as sender, it takes even longer. I just timed it to take 6 minutes and 23 seconds before it started the actual scanning.
4. Now it seems to send the scan ok, but with some of the first attempts it failed with some general error message asking to try again.
In my opinion the time it takes is totally unacceptable. Is this some known issue and is there a workaround?
Our company emails run on MS Office 365 and I'm using smtp.office365.com as the smtp server, port 587 and SSL/TLS checked (tried unchecked too). As I said with Gmail it might not be as slow but still very very very slow.
Please help?
This question was solved.
View Solution.I also wanted to know if a HP M575f MFP is able to scan-to-email to MS Office 365 before buying the printer.
Because I didnt find reliable information in the internet, I contacted HP Germany.
Today they told me that HP printers don't support Office 365. The original wording was:
'Allerdings wird Office 365 nicht von unseren HP Druckern unterstützt.'
So far my present knowledge. -
My touch screen goes crazy when rain drops fall on it
When I operate my phone in rain my touchscreen responds to the rain drops. My touchscreen responds crazy when raindrops fall on it.
There are other threads concerning this, for example:
http://talk.sonymobile.com/t5/Xperia-Z2/My-touch-screen-goes-crazy-when-rain-drops-fall-on-it/m-p/1015357#M30776 -
I have the OG Droid and all of a sudden my touch screen goes all over the place and does things without any touch at all. Is this the start of the end for the old Droid? I am able to upgrade but was going to wait for Droid Bionic. Not sure I can wait that long now. Maybe the Thunderbolt. I am not buying the stupid Iphone either. So hopefully something comes out soon because everything out that isnt an Iphone is old or my Droid starts working better and I can wait the Bionic out.
Thank you AZSALUKI for your help. A factory reset should resolve the problem. The issue you have described about random movement of your screen is known to be caused by anti-virus apps. You should uninstall the app from the Google Market menu under your Downloads. If you do the master factory reset be sure not to redownload the app.
Please let us know if you need further troubleshooting steps.
GinaH_VZWSupport
Thank you AZSALUKI for your help. A factory reset should resolve the problem. The issue you have described about random movement of your screen is known to be caused by anti-virus apps. You should uninstall the app from the Google Market, press the Menu key --> Downloads. If you do the master factory reset be sure not to redownload the app if it was previously downloaded. Please let us know if you need further troubleshooting steps.
GinaH_VZWSupport -
hello, HP LaserJet 400 colorMFP M475dw printers smtp mail client doesnt work. Bad username or password. everything is correct. Any idea?
Solved, just had to change the hostname order in /etc/hosts (I need to correct this on the arch wiki) :
Before :
127.0.0.1 localhost.localdomain localhost BodyArch-PC
::1 localhost.localdomain localhost BodyArch-PC
After :
127.0.0.1 localhost.localdomain BodyArch-PC localhost
::1 localhost.localdomain BodyArch-PC localhost -
Cannot print to HP LaserJet 400 colorMFP M475dw after updating OS
I'm running a 2013 Macbook Pro, 2.4 GHz Intel Core i7, 8 GB 1600 MHz DDR3, OS version 10.9.4 (updated to this OS version 5 days ago, on July 2nd). For a little less than a year I've been printing to a HP LaserJet 400 Color MFP M475dw via wireless connection. A few weeks ago I began to have numerous "printer is not connected" events, and it reached the point I could not print anything - from my MacBook, my iPad Air, or my iPhone 5S. I discovered there was an updated printer driver on HP's website, specifically for OS 10.9. Downloaded and installed it, and the problem was seemingly solved.
Then I updated the OS to 10.9.4. AARRRRGH!!!!!! For the last 5 days, the printer will - sometimes - print the first document in a queue of 2 or more and then, while the printer is still "running," tell me the printer is not connected. I turn the printer off and back on, get one print job, then have to repeat the process. Here are all the things I've tried to resolve the issue:
Verified settings on the printer to make sure everything is set up properly
Restarted Airport Extreme, printer, and MacBook (multiple times) -- clarification: I turned off both the MacBook and the printer, then unplugged Airport for a few minutes, replugged it, restarted the printer, then restarted the MacBook
Reset the printing system (as suggested elsewhere in the Support forums), which basically removes all printers from the MacBook, then lets you add back those that you want - presumably with the most current driver(s).
Searched help/support forums on Apple, HP, and the internet in general
Found a firmware update for the printer on HP's website -- but it is not compatible with OS 10.9 (only goes up through 10.8). I downloaded it and tried, even though 10.9 was not listed, and the "app" wouldn't even open.
All of these efforts have been to no avail. The problem persists, and I'm at my wit's end how to solve it. HELP, please..........anyone??????I also wanted to know if a HP M575f MFP is able to scan-to-email to MS Office 365 before buying the printer.
Because I didnt find reliable information in the internet, I contacted HP Germany.
Today they told me that HP printers don't support Office 365. The original wording was:
'Allerdings wird Office 365 nicht von unseren HP Druckern unterstützt.'
So far my present knowledge. -
LaserJet MFP275 TopShot touch screen needs calibration?
OK, I have a MFP275 TopShot laserjet that is out of warrenty - we have had it about 3 years now.
I have a problem in that the touchscreen is not calibrated. Or is it broken? It does react to touch - weill, sometimes, but NEVER where you touch it and not the same reaction every time.
I would like to fix this but don't know how to (1) calibrate the touch screen and/or (2) find a replacement touch screen.
OR can I find some application that can do the same tasks as the control panel on the printer but from my Windows?
Thanks
FredOK, got some help but cannot touch (or activate) the Setup button. Is that on the screen? If so, does just touching in that area activate it?
Thanks again
Fred -
IdeaPad S500 Touch - Screen goes black after driver update
I have a Lenovo IdeaPad S500 Touch. It is running the most recent update of Windows 8.1. It suggested an update to the Lenovo Video Driver. After downloading and installing the update, the screen went black. When rebooting, the Lenovo logo appears on the screen, and it goes black again. No matter what I try, that's it.
Anyone have a suggestion?
Thanks,
James
Solved!
Go to Solution.hi Scoutmaster316,
Welcome to Lenovo Community Forums!
You will need to boot the system into safe mode.
the only option to boot there based on your situation is to crash boot the system
When you turn on the system, Lenovo Logo Appears then Black screen wait maybe a minute the hold the power button down to crash it you may need to reapeat this 4 to 5 times until it boots to a page like this
Once you got that proceed with these selection
Troubleshoot / Advanced Option / Startup Settings
Then you should rerach options with Safemode Select that.
If the driver is the problem you should be able to boot here,
Open device Manager and rollback the Video Driver
Regards
Solid Cruver
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter! -
Xperia Z2 touch screen going rampage
When I was using the phone, the touch screen would suddenly go rampage as if touching random places on the screen. So, I decided to activate the dev option and log down the pointer movement, it turns out like a big cross and pointer moving around the screen frame, something like this: IXI , and top and bottom of course, in fact I was actually making circles in the middle of the screen. Any idea how this happen? I doubted that it might be a static electric discharge phenomenon, due to the usage of of low quality matte display screen protector which I constantly rubbing lightly. However, that is just my guess and I would like to hear from you guys as well. Helps and suggestions are appreciated, thank you.
Also check if you experience the same while on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008
if you do then, repair your phone with PCC
PC Companion (PCC)
Bridge (for Mac)
Alternatives on How to backup Xperias
http://talk.sonymobile.com/thread/36355
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994) -
IPhone touch screen going bad.
I noticed this last week my touch screen not working in certain areas of my screen the upper part. What should I do send in for repair or buy new 3G. I'm curious how much a repair will be
I would suggest you take it in to an Apple Store or Apple Authorized Service Provider to have them test it.
Hope this helps -
Screen goes black on 2nd reboot(installing windows 7)
So I'm trying to install windows 7 via bootcamp on my 21in iMac(Intel Core i3). Everything seems to be going fine on the install, it restarts, then when it goes to restart once more the screen goes black and just stays there indefinitely. I believe this is a common problem for a lot of people but I have not yet found a solution for this problem.
I suspect your iso is not bootable. Did you burn it yourself? Did you burn it at the slowest speed (2x) possible? Search this forum for similar posts and solutions.
-
With the Ipod touch it requires 3 x clicking to the touch screen rather than 1 for all interactions. I have updated software, all apps, rebooted and reset but still doing it. Any suggestions very welcome.
All good - as per "Single click on touch screen doesn't work" problem. The VoiceOver under Settings/general/accessibility was set to "on".
When you turn this off, the ipod resorts to one touch instantly. -
Vertical colors 'take over' screen--system freezes--need to reboot--fix?
always had trouble with the screen going black and having to re-possition it.now these muti-colors appear ...logic board?
thanksYes, it sounds like you may be having logic board problems. You may know that enough dual USB G3 iBooks suffered from this problem that Apple began the iBook Logic Board Repair Extension Program in January of 2004. Check out the FAQ page and if the symptoms look familiar, give Apple a call. If your iBook qualifies, it's a free fix.
If you are past the three-year time limit, try calling and asking for Customer Relations (NOT Customer Service--they can't help you) and ask them to please make an exception to the three-year limit in your case.
Good luck. -
Touch screen opening wrong apps
when I tap an app, it often opens the wrong one but in the same column, this happens on my iphone also. Is this an app problem or a technical problem with both ipad and iphone?
Well it could be related to the shared apps assuming that there is some corrupt data in one of the apps that are shared by both devices. It could even be some weird setting in one of the shared apps that causes this.
Now that you say that it used to happen on another iPhone as well, that reinforces my/our thinking that there is corruption in one of the shared apps.
But before you start to delete previous purchases, have you tried closing all apps in the task bar, reboot the iPad and start with a clean slate - as far as apps go anyway? Maybe that's worth a try first.
I assume that you do know how to do this (close apps) but just in case.....
Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the apps that you want to close. Tap the home button or anywhere above the task bar. Reboot the iPad and see if that helps.
Maybe you are looking for
-
Fields not getting displayed in Sapscript
Hi Guyz, I have a customized Sapscript form ZPV_INVOICE and its print program RVADIN01. This form outputs the Sales Invoice. When the print preview is triggered, Material number (MATNR) is not getting displayed on the form. However, when the form is
-
My iphone 6 connects to the car via bluetooth, the music works good, but the phone calls does not work. It looks like it is working but doesn't. I have tried in my Hyundai Sonata and a Dodge Dart rent car and get the same results. I updated the la
-
Upgrade video card/monitor
What is the maximum upgrade that I can do on my video card and maximum Cinema display I can use on this system?
-
Veristand : Provide a Reference Manual for add-on development
When we have to develop add-ons for Veristand, we need to search into examples and existing add-ons to find how to implement some basic or advanced functionalities. For example : using the node browser control in a labview dialog box, or finding the
-
While working on a project last night Logic crashed and I can't reopen it. Two error windows appear when I open the program. the first is ^auto^Last^Last-1^Last-2^ ...etc through Last-11. the second window is Audio File Audio 1#02.aif not found. (Thi