HT2729 A movie I purchased and downladed is not showing up on my purchased or downladed screen?

I downloaded a movie that I paid for, it was going to take 245 min so I closed my iPad and went to bed.  Woke up today to watch my movie and I can't find it anywhere.  It's not on my purchased page or my downloads page and when I looked up the movie to possibly re-download, the download button tat ou would normally click on was light gray, like it cant be selected.  I want to watch the movie I paid for!  I paid for it as a rental btw.

If it's downloaded successfully then it should be in the Videos app - the Downloads tab in the iTunes store app just shows downloads that are happening/queued, and the Purchased tab shows content that can be re-downloaded (films can't be re-downloaded in all countries, and even where they can be, not all film studios have agreed to it).

Similar Messages

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    Can someone please help me???? If not i will go to apple and take care of it myself!!!!

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  • HT201272 I downloaded sveral ringtones and they are not showing up in my purchased items.   I had to wipe out my phone so they are not on there anymore.  Please, any advice would be appreciated!

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    Ringtones are currently a one-time only download, they won't appear under the Purchased tab nor in the cloud. Have you got copies of them in the Tones section of your computer's iTunes library or in the backup of your downloads that you can use to re-sync them to your phone ? If not, and they are still in the store, then you can try contacting iTunes support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then try selecting Purchases, Billing & Redemption

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    Upgrading to Mavericks
    You can upgrade to Mavericks from Lion or directly from Snow Leopard. Mavericks can be downloaded from the Mac App Store for FREE.
    Upgrading to Mavericks
    To upgrade to Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Download Mavericks from the App Store. Sign in using your Apple ID. Mavericks is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
        OS X Mavericks- System Requirements
          Macs that can be upgraded to OS X Mavericks
             1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
             2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
             3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
             4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
             5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
             6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
             7. Xserve (Early 2009) - Model Identifier 3,1 or later
    To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
         Are my applications compatible?
             See App Compatibility Table - RoaringApps.
    Are you sure you meet the requirements? It is not possible to purchase Mavericks because it was a free download. However, you no longer can download Mavericks since the release of Yosemite. If Mavericks works on your model, then so will Yosemite. Frankly, though, for a computer that age I would stick with Snow Leopard. It will allow you to use any older PPC applications none of which will work in Lion or later. Snow Leopard will perform faster for you on that model.

  • Have purchased a karoke song three times and song does not show up in recent purchase

    have purchased a karoke song three times and song does not show up in recent purchase

    Why do you keep purchasing it?
    Is it in you itunes library under music?
    Have you tried Store>Check for available downloads?
    Have you reported the issue?
    How to report an issue with Your iTunes Store purchase

  • Songs I have purchased on iTunes are not showing up in my Purchased playlist but are in my iTunes library

    This has only been happening since updating my iPhone 5 to the new IOS 7.0.2  software and it has duplicated a new purchased playlist on my iTunes library. I have tried syncing the iPhone to my computer but still no luck they are not showing up in my purchased playlist.
    In saying that, some songs I purchase do show up in the playlist but others don't or only half of an album shows even though I have downloaded the whole thing. It is driving me crazy!! Has anyone else got this problem and what did they do to sort it?
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    Hi samfergs,
    I'm not sure how the Purchased Playlist decides what to put into it, but if you want to see all of your purchased items, then you need to go to the iTunes Store, and on the right side, under Quick Links, click on Purchased.
    Then, click on the Music (or whatever other purchased items tab you want to look at). If you are looking at Music, click on All Songs, and then on "All" or "Not on this Computer" (depending on what you want to see).
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    GB

  • HT1918 I have Unknown Itunes charges on my credit card.  I need help to identify the purchases. It does not show in my Itunes purchase history but only one my credit card statement.

    I have some unknown Itunes charges on my credit card that I have been busting my brains on getting an answer.  I HATE not getting to talk to a real person!!!!  Same amount Charges show three consecutive days but does NOT show on my itunes purchase history. Suggestions greatly appreciated. A hammer to smash the computer would help too.

    If they don't show on your purchase history on your account then have you have you added or changed your credit card details on your account - when you do then a small temporary store holding charge may be applied to check that the details are correct and valid, which should disappear within a few days) ? If not then you could contact iTunes Support via this page and see if they can see what they are for : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I purchased several songs and they are not showing up in my purchased file. Tried to go online and re-download them but ITunes is not giving me option to download only the ones I am missing. It *****

    I contacted Itunes and they told me to go to my account and re-download the songs. I opened my account and found the recent purchases, but they are not recent, there are 250 songs in that list, how come? And ITunes didn't give me an option to download only the ones I am missing. I don't want to download 250 duplicate songs.
    The Itunes updates are worst each time, BTW, Just starting to get sick and tired of Mac and Apple and Itunes and all this complicated stuff because of your paranoia of people "stealing" songs, but in fact, who is going to download songs ilegally is going to do it anyway, So all you are doing is to make it difficult for honest people who actually buy the songs and can't have them. I reported the problem several times and didn't get any more answers. Hope this works before I disoute the charges of the songs I don't have.

    Hi samfergs,
    I'm not sure how the Purchased Playlist decides what to put into it, but if you want to see all of your purchased items, then you need to go to the iTunes Store, and on the right side, under Quick Links, click on Purchased.
    Then, click on the Music (or whatever other purchased items tab you want to look at). If you are looking at Music, click on All Songs, and then on "All" or "Not on this Computer" (depending on what you want to see).
    Cheers,
    GB

  • How do I find a purchased app that is not showing up in the purchases tab?

    I am trying to help a friend install OS X 10.8. She purchased it about 3 months ago but wasn't too sure about installing it. Today, I looked up the order number, and it is confirmed that it has been electronically delivered via e-mail. I couldn't find an e-mail with a link to the purchase, so I assumed it would be in her purchases page in the Mac App Store; however, when I visited her purchases page, it has no record of any purchases. Does anyone have any suggestions of how I can locate it, or who I should contact to receive help with this?

    It sounds like she may be using a different account then the one that was used to purchase 10.8
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  • Purchased tv series, but not showing up in?, purchased tv series, but not showing up in?

    Purchased a tv series but it is not showing up under tv shows or downloads any thoughts ?

    Did you download it using iTunes for Mac, or did you download it on an iPod, iPhone or iPad, nyngsdal?

  • I have bought a movie from apple and it is not showing up on my apple tv?]

    I was browsing through my movies on apple tv and the movie I bought was no longer there. I bought this movie about 4 years ago and have watched it plenty of times. How do i go about finding this movie and any other movies that have been lost and forgotten as well?

    Have yu tried here:
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  • HT201272 I made two software purchases back in early 2012 and they are not showing up in my purchase history.  I want the software on my new laptop and I cannot find it.  What do I do?

    I'm not finding software I purchased in my purchase history.  Can anyone help lead me to where to find it.  I have the software on my IMac and want to install it on my new laptop.  I cannot find it?  Help!
    Thanks,
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    If they are iOS apps and you are signed into your computer's iTunes with the same account that you originally bought them with then they should show in the Purchased link under Quicklinks on the right-hand side of the iTunes store home page.
    If they are Mac apps bought from the Mac App Store and you are signed in with the same account, then they should show under the Purchases tab in the Mac App Store.

  • HT204088 Unauthorized purchase and response is not legible for refund of purchase. I have been robbed.

    Apple app iTunes Store

    Thanks
    That was what I initially thought. However I was informed that if the invoice is not for the originally determined amount that to post the invoice means having to change the PO, and changing the PO appears to hit the same business transaction as creating a PO, and so we get the error mssage.
    The issue is that we may know we need to have services estimated at, say, $5.000. But we do not know what the actual final invoice will be. So the actual amount may end up being $4,500 or $5,500 as an example, and it may come ni late from the vendor. The Purchse Order side is not my expertize, but I am being informed that the invoice must match the PO amount, otherwise the PO must be ammended to match. As the order is in TECO, the user cannot amend the PO.
    I would be happy to know of other options, or at least good questions to ask. I want the end user to be able to post the invoice against the PO, after the order is in TECO, even it the invoice amount is not exactly the same as what was originally anticipated.
    regards
    Philip

  • My itunes movie I just rented is not showing up in my purchased list. Where do i find it?

    I have rented a movie in itunes and it is not showing in my purchased list.

    If the computer iTunes is signed into the same account then contact iTunes:
    How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

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