HT3702 I only download things that are free from App Store, but sometimes it doesn't let me download something saying there is a problem with a previous purchase? So why won't it let me??
Why won't the App Store let me download things that are free, just because I don't have money on my card sometimes, it's free so I just don't get it??
You can try to make a new account on iTunes Store if you didnt have yet.
I had the same problem with iTunes Store, the only thing you can do is to put some money on that credit card you are using with you account. iTunes Store already keeping some money for the last purchase you made you can see all info on the Account option and then Purchase history ...
Similar Messages
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My iphone says "theres a billing problem with a previous purchase please go to purchase history to correct the problem" but when i go to it nothing happens and is not telling me nothing Now i cant download no apps
You can contact the iTunes Store Customer Service department at no charge using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find an "Email Us" button) and explain your problem to them.
Copied from Varjak Paw in :https://discussions.apple.com/thread/2598671 -
it wont let me download anything or update anything it says there is a problem with my previous payment thanks
Yes, you will need to pay it. Contact iTS for more info.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
TS1702 Can't download free apps the iPad says there was a problem with a previous purchase
Can't download free apps message says problem with previous billing purchase
That can mean that you have an outstanding balance in your account. Have you logged in and viewed your account?
You can contact iTunes.
Apple - Support - iTunes - Contact Us -
Everytime I try to download a new app it says that there was a problem with a previous purchase and then it said that my card was declined
These are user-to-user forums, nobody on here will know what the problem with the previous purchase might be.
Does the name and address on your credit card match exactly the name and address on your iTunes account, and have you checked with your card issuer to see if they are ones who are declining it ? You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
can't download anything from app store or itunes. everytime i try to install an app i get this error "there is a billing problem with a previous purchase. please update ur payment method". i have recently changed my visa debit card and home adress and when i make these changes i still get the same error.
will u please help me out?Are you listing the billing address for the card correctly? The address in the iTunes/MAS account must match the address on your bill exactly.
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Just can't download apps or music or anything as it always says previous billing problem had this problem for a long time and I'm finally getting to the point of giving up on apple :( tried everything!! Please does anyone know what I need to do for it to work?
It never let's me save my card details when I put them in therefore it won't work!
Any help would be greatly appreciated thank you!http://www.apple.com/support/itunes/contact/
In countries where the iTunes Store only sells apps, the accepted payment methods are Visa, MasterCard, and American Express. Other payment types such as gift cards, store credit, monthly allowances, ClickandBuy, and PayPal are not accepted. Depending on your App Store country, prices may be listed in your local currency, US Dollars, or Euros. http://support.apple.com/kb/HT5552 -
Can anyone help me out? Prease?
Sounds like you have a negitive balance from the last pourchase (you owe Apple money). Add a valid payment method to your account.
Contact iTunes if you need more information.
Apple - Support - iTunes - Contact Us -
So I recently updated my iPod and it crashed while doing this and made me restore my iPod, which took off all of my apps and music. Once my iPod was restored I tried to dowload my music but then it told me to sign in to view billing information. I checked through it and when I pressed done it told me my payment method was declined, and then earlier today I tried to download a free app and the same thing happened.
Yes, you will need to pay it. Contact iTS for more info.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
I Recently purchased a book from iTunes and according to my bank account the payment was successfull but now when I try to sownload anything it says there was a payment issue with my last purchase! How do I fix this? Do I have to pay again??
Contact the store support staff at: http://www.apple.com/emea/support/itunes/contact.html for help.
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My iphone wont let me update it says "There is a problem with your iphone"
PLEASE I NEED HELP
It says, you have an iphone 3g? the update 4.3 is only compatible with the devices, 3gs iphone 4 ipod 3rd generation and 4th generation and both the apple i pad's.
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I have an Australian card associated with itunes and the App Store. However, I am no longer in Australia and I wish to change my country of residence and card to the UK/English. When I try to change country, it says there's a problem with a previous purchase, meaning I have no money on the Australian card and therefore the previous purchase cannot be billed.
The only way I can pay for the previous purchase is by adding an English card but it won't let me do this.
Does this mean I have to somehow put money on the old Australian card to pay for the previous purchase? Or is there a way I can transfer the bill to an English new card?
Cheers guys
ArronYou are right, but how could i send it to Apple? when the phone company first replaced my iphone they had in stock alots of iphones and they just sent mine back to Apple and gave me a new one, so all i did is to give them my phone, but now how could i sent it to Apple? and i cant send it by myself, and the store wont do that, its a lost for them.. so sending it to Apple wasnt an option from the begining.
and for the record, i dont think the store where i bought it is an authorized shop.. its just a store who boughts phone's from Apple in a low price and sells it in much more money.. -
Ive entered my card details to set up app store, been working fine until recently it has been asking for my card details again so entered it again an says its been declined, also sayin there was a problem with a previous purchase, i have money on my card so confused?, it wont even let me download free apps, can anyone help getting so annoyed x
To Contact iTunes Support and request assistance Click Here
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I have been trying to download apps from the app store and every time it tells me there is a problem with my previous billing and direct me to put in new billing information and every time i do that it still will not let me download any apps.
Have a look here > http://support.apple.com/kb/TS1646
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im trying to download itunes 10.5 but keep getting error message that says: There is a problem with this Windows Installer package. A problem run as part of the setup did not finish as expected. Contact your support personnel or package vendor. I am using windows XP 32 bit, all the other computers in my house downloaded just fine, no problems, however this is the computer my iphone is set up to, ive tried doing a virus scan, windows update, downloading other things, updating everything possible, everything works fine, its just itunes that wont download, anyone have any other ideas?
Yes, I had found a similar solution also. I'm running XP Pro, SP3. I went Control Panels/ Add-Remove programmes/apple software update/ change/ repair. Then run the 10.5 exe.
While the programme updated from version 8 of iTunes, my new iTunes is now a mess. Not all of my music was in the same folder previously but it all showed up on iTunes. Now many albums have been left out, some have only a few tracks and some have two copies of some tracks as well as having other tracks missing. I haven't begun to work on that.
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