HT4623 After new update we are now locked out?

Help. Updating 2nd iPad and now we are locked out

Connect your iPad to iTune (computer) and do a restore.
http://support.apple.com/kb/ht1414

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    Go to iTunes, click on Apps in the left window, to bring up your app library. Then click on "check for updates" in the right window, bottom corner. If there are any updates available, you'll be notified of the number and you'll have to choose the apps you want to update in the next screen shown, or update them all at once after filling in your password.
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    Hi Email_user_02,
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    If I had to speculate as to what has happened I would think that when the home move order was placed your email address was not moved to your new account.  If your email is not linked to a broadband account or premium mail then the message you are receiving would be correct.  However its clear that this is our fault and I am really sorry about this. This is something that I can sort out.
    Can you please get your details off to me in an email?  Just click on my username, (SeanD) and you will find the 'Mods contact link' under the 'About me' section of my profile.  Once I have your details I will be able to confirm what has happened but more importantly I will ensure that nothing happens with this email address.
    Cheers
    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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    I know that the problem is because of this update and I am waiting apple to do something with it.

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    Hello Deryn340,
    Thanks for using Apple Support Communities.
    If you're currently unable to connect to either the iTunes Store or the App Store on your iPad, then I'd like you to please follow the troubleshooting steps outlined below.
    Troubleshoot issues on an iPhone, iPad, or iPod touch
    If you haven't been able to connect to the iTunes Store:
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    Make sure that your iOS software is up to date by tapping Settings > General > Software Update(iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
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    Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
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    If the steps above didn't resolve your issue, be sure that your specific alert isn't listed as a possible iTunes Store error. Then, if your issue is still unresolved, follow these steps.
    Can't connect to the iTunes Store - Apple Support
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  • Their is two new Updates that are the same for the OS X Mountain Lion v10.8.5, except one has {Combo}. Which one do i download? The info on them are the same.

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