HT5312 How do I get this email for the security questions? It's only a copy on the website so I can't send it or fill it out.

The rescue email on the website is only a copy, so I can't fill it out or send it. What am I supposed to do?

You've followed the steps half-way down that page :
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

Similar Messages

  • HT5312 I haven't received my email for my security question change yet

    Waiting on my request for my security change.

    Hello there, H3athr.
    The following Knowledge Base article offers up some additional information for getting your security questions changed for your Apple ID:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    What should I do if I don't remember the answers to my Apple ID security questions?
    If you forgot the answers to your security questions, try answering them at least once to see if you can get them right, even if you're not sure you remember the answers. If you're confident that you can't remember them, try one of the following:
    If you have three security questions and a rescue email address, sign in to My Apple ID and select the “Password and Security” tab to send an email to your rescue email address to reset your security questions and answers.
    If you have one security question and you know your Apple ID password, sign in to My Apple ID and select the “Password and Security” tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password, contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you forgot your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time, you will not be able to reset your password and will not have access to your account.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • How do I change the email for my security question answers to be sent to?

    I've forgotten all my security question answers and deactivated my email they are being sent to. I have money on my account and don't want to open a new one. How do I change the email that the security question answers are being sent to?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • Changing email for forgotten security questions?

    How do you change the email for your security questions if you no longer have that email address? And you do not remember your answers?

    You won't be able to change your rescue email address until you can answer your questions, if you can't remember your answers and don't have access to that email account then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps on this page to update rescue email address for potential future use : http://support.apple.com/kb/HT5620
    Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • Why am I NOT receiving the reset emails for my security questions?

    I've forgotten the answers to my apple id security questions, and am now unable to puchase any new music or apps because my settings require two step verification.
    Over the span of several months I have requested multiple emails to allow me to reset my security questions and I NEVER recieve them.
    Yes I have checked my :Spam, and Apple folder.
    I requested resets for both my apple id password and login and recieved those emails without problem, but not once have I recieved the reset email for my security questions!
    Can anybody help me with this, or do I really have to call and or go down to an apple store to sort this out?

    They are going to your Rescue email address, which is not the same as your Apple ID address. It is whatever you set it to be when you set up the account. You can contact Apple's Account Security Team as described here: http://support.apple.com/kb/HT5699

  • HT201363 I want to change the email address used as rescue email for my security questions. But I can't remember the answers to the security questions and I dont have access to the rescue email anymore. Please help.

    I want to change the email address used as rescue email for my security questions. But I can't remember the answers to the security questions and I dont have access to the rescue email anymore. Please help.

    -If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com.  Clicking the link will send the reset to your rescue email address (NOTE:  This is not the same address as your Apple ID email)
    -If there is no link on the page, then you didn't establish a rescue email address.  Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security.  You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
    -If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
    HTH

  • What do I do when the recovery email for my security questions doesnt exist anymore?

    What do I do when the recovery email for my security questions doesnt exist anymore?

    Forgot security questions:
    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.

  • Help please what can i do i have a apple id that i have had scince i was in year 6 i have recently been unable to buy music or apps unless they are free because it asks for these security questions that i have no idea what the awnser is

    help please what can i do i have a apple id that i have had scince i was in year 6 i have recently been unable to buy music or apps unless they are free because it asks for these security questions that i have no idea what the awnser is help me please

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • HT5787 I don't understand I am sure I've answered the security questions properly and I have tried reseting the password but no email arrives in my box to help me reset????

    I don't understand I am sure I've answered the security questions properly and I have tried reseting the password but no email arrives in my box to help me reset????

    Then contact Apple Support, if your recovery email is not working - only AppleSupport will be able to help you. See this webpage on how to contact Apple Support in your country (There are either telephone umbers given or an email form):
              Apple ID: Contacting Apple for help with Apple ID account security
    Explain, that you need help with an account security problem.
    You can also try to email the iTunes Support using this form:  https://ssl.apple.com/emea/support/itunes/contact.html

  • How do you reset the security question answers if you don't remember the answers to the questions?

    How do you reset the security question answers if, you don't remember the answers to those questions?

    Read this about how to change the security questions: http://support.apple.com/kb/HT5312
    If you can't use these procedures contact Apple. See http://support.apple.com/kb/HT5699

  • HT5312 what if I cant get into my rescue email for my security questions what can I do to change the email?

    Its asking for my security questions and I dont remeber them. So it sends it to an email adress which i dont use or have anymore I dont even know it I was like 10 when I made my account how do I fix this or change the email it sends the answer to

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • How do I get Itunes to reset my security questions

    I forgot the answeres to my security questions. I bought a new a ipod. I need them now and i cant buy anything.
    How do I get Itunes to reset them for me. It seems hard to contact them. Email would be best if possible....
    Thanks for any help! Im getting desperate

    Okay. To do this go to https://appleid.apple.com. From there, click on "Manage Account" and imput your account's password. Once you have logged in, go to the tab on the left that says "Password and Security". It should ask you for your security questions, and underneath them, there should be a blue link to reset them.
    If there isn't a blue link, you may need to add an alternative email address.
    Good luck!

  • HT5312 what if i can not remember the security questions and no longer have access to the rescue email address?

    Hi
    I can not remember my security questions and no longer have access to the email account that i used for my rescue email.
    I have a new ipad and can not buy anything on the app store until i can resolve this.

    On your computer or safari on your iOS device navigate to:
              For Canada - https://appleid.apple.com/ca.
              For United States - https://appleid.apple.com/us/.
    Click the "Manage your Apple ID" button, and sign in to your iCloud account.  Once in, on the left side select "Password and Security", and this will populate our options on the right side.  You should see an option to reset your security questions. 
    Also see this article - http://support.apple.com/kb/HT5312. 
    If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly at 1 800 692 7753.  Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.

  • Urgent need to change email for reset security question

    Need ur help change the email due to make verification for ID apple
    The email which I put it before for reset the security question I forgot the password
    If u can use my ID Apple *****@hotmail.com instead of the last one before
    Your support in this problem is really appreciated .
    azoz
    <Email Edited by Host>

    If you can't get the password reset, you need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (114408)

  • HT5312 how to change or reset the security questions its really irritating that i cant freakin reset them but can resetmy password in like 5 secs

    im so irritated that i cant change my security questions as easily as my dang password like uggggg how do you change it i need help

    The Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

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