HT5312 locked out of account forgot security questions

Forgot security questions, now I am locked out of my account, just trying to purchase a song.  Cannot get to the link to send a rescue email or enter a rescue email address

You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(81607)

Similar Messages

  • Can't access my account, forgot security question, email banned from yahoo. Is there any way of getting my account back?

    Title says all. I can't remember my security question because it was 5 or 6 years ago and the answer to that has long changed. I have about $200 worth or more purchases on there and when you're 15 that's a lot :/
    My Yahoo! email address got permanently banned from Yahoo so I cannot get an email verification.
    Is there any possible way of getting my account back at all?
    -Dan

    EDIT: My iTunes account was locked for some reason so I can't access it.

  • HT5312 What if I forgot my rescue email? I got locked out of the Password & Security section for trying my questions too many times.

    I got locked out of the Password & Security section for trying my questions too many times. I was just trying to buy an app and it completely locked me out. Do I have to call iTunes?

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • My account is locked, i cant remember my security question, and I accidentally entered my itunes card in here instead of my other account, so can someone from apple help me out and fix my account

    my account is locked, i cant remember my security question, and I accidentally entered my itunes card in here instead of my other account, so can someone from apple help me out and fix my account (and no, i dont have any rescue email address or whatsoever)
    please help me because i dont to waste money for nothing

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • TS2446 how can i get my security questions if my account is locked why cant you add a forgot security questions button or something to get the security questions back?

    how can i get my security questions if my account is locked why cant you add a forgot security questions button or something to get the security questions back?

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5312 locked out because of security questions

    I am trying to download songs from itunes...I am locked out because I forgot my security question answers.  Any advice?

    You need to contact Apple, either through the link in that article or by phoning them.
    (77275)

  • HT5312 I've forgot security question and answer, how can I add rescue mail address and how can I reset my security question and answer?

    I've forgot security question and answer, how can I add rescue mail address and how can I reset my security question and answer?

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105466)

  • HT5312 Forgot security questions Apple Store and there is no email Alternate

    FOrgot security questions Apple Store and there is no email Alternate

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (102124)

  • I have tried to connect and purchase on my iTunes Store, but forgot security questions. Not even Customer service is able to help me. How can I spend the 20 bucks I have on my account now if even the phone assistants can't help me?

    I tried to Purchase on the i Tunes store, but forgot security questions. Not even Customer Service is able to help me. How can I spend the 20 bucks I have on my account now if even the phone assistants can't help me? I can't rememeber any answer to any of mu questions and I can't even register my product (iPod Classic) even though I purchased it 6 months ago. Customer Service held me on the line for 30+ minutes asking me all the time if I rememeber one anwer to my questions (to which I repeatedly said no) and there seems to be no way to circumvent that security system, not even with my second email, also registered on My Itunes. Isn't there any way for me to get those 20 dollars back I already have in your store or at least reset my security questions if I don't rememeber?
    Thank you very much.

    qwerqsr, Please contact 1-800-My-Apple, about this issue. The account security team should be able to assist you. Please have your password and the ability to log into your account via appleid.apple.com.
    Thanks,
                A2Q

  • HT5312 I forgot security question answers

    Hi I forgot security question answers and have become a problem I can not change the email security question
    I can not change the rest of the account I want you to help quickly

    Welcome to the Apple Community.
    If you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • My mum can't access her account. It says its locked and asked for her security questions, but she can't remember what they are. How do we access her account?

    My mum can't access her account. It says its locked and asked for her security questions, but she can't remember what they are. How do we access her account?

    Hi sarahmcmast3r,
    If you are having issues accessing an account and can't remember the security question answers, you may find the following article helpful:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    Regards,
    - Brenden

  • I forgot my account's security questions. Did not I receive e-mail allows me to change questions

    I forgot my account's security questions. Did not I receive e-mail allows me to change questions

    Call Apple to help reset your Security Question.
    http://support.apple.com/kb/HT5699

  • HT5312 I forgot  security questions, and there is no rescue email, what should i do?

    I forgot  security questions, and there is no rescue email, what should i do?

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use.

  • HT201363 I forgot security question ! Mention that i have my account two years ago !! Help

    I forgot security questions ! I have my account two years ago ! What can i do ?
    I need a help !!

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

  • How do I get account when forgot security questions?

    How do I get account when forgot security questions?

    select manage account at appleid.apple.com then select passwords and security, you can reset questions through your email there

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