HT5312 there is no option to send an email to my rescue address, only the two security questions. now my id is locked for 8 hours and i cannot purchase/do anything.

*** apple

The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

Similar Messages

HT5312 This advice above is useless, as I don't get an option to send an email to my rescue address (it is verified) to reset security questions. Any suggestions fellow mac users?

This advice given above to reset security questions is useless, as I don't get the option to send an email to my rescue address (which is verified) to reset my security questions.
Any suggestions fellow mac users?

You are sure that you have a rescue email address, and not an alternate email address ? They are different addressess and settings.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

HT201363 How can I reset my security questions if I don't have the option to send an email to my rescue address although I have one?

How can I reset my security questions if I don't have the option to send an email to my rescue address although I have one?

Hi Thubz,
Welcome to the Support Communities!
The article below explains how to change your rescue email address and/or reset your Apple ID security questions.
You can attempt to answer your security questions in order to change your rescue email.
If you are unable to remember the answers to your security questions and the rescue email address has changed -- contact Apple ID Security for asissistance.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Happy New Year!
- Judy

HT5312 I forget answers to security questions,on the other hand rescue email address that Apple use to send me email is not correst,how I can reset security questions or change rescue email ?

I forget answers to security question , on the other hand rescue email address that Apple use to send me email is not correct , how I can reset security questions or change and make correction for rescue email address ?
Please send me answer to [email protected] or [email protected]
Thank you

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87669)

I first thought the Ipad would be used by my wife so I set up her email account. She didn't use it that much so I did and set up my accounts and took her off. Now when I send an email it shows her address as the sending party - how do I fix this

I first thought the Ipad would be used by my wife so I set up her email account. She didn't use it that much so I did and set up my accounts and took her off. Now when I send an email it shows her address as the sending party (some of the time and I don't know why only some of the time) - how do I fix this

Have a look here...
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
SHARING iTunes MUSIC
http://macmost.com/five-ways-to-share-music-in-itunes.html
Also... Create your Own Apple ID for Your iPhone...
It should be Noted that anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID
Apple ID FAQs > http://support.apple.com/kb/HT5622
And... Have a read here...
https://discussions.apple.com/message/18409815?ac_cid=ha
See Here for > How to Use Multiple iDevices with One Computer
Have a read here...
https://discussions.apple.com/message/18409815?ac_cid=ha

Under PHOTOs on my iPat there is an option to send to email. I cannot make this work. Help

Under PHOTOs on my iPat there is an option to send a picture to an email address.
. I cannot make this work. Help

When viewing an image full screen you can tap on the icon, and then on Mail to send the image over Email. Note that you must have an email account setup in Settings->Mail, Contacts, Calendars->Accounts
Alternatively you can tap and hold anywhere on the body of an Email in the Mail App, and then choose the "Insert Photo or video" option to add one to the email. You may need to tap on the arrow on the left of the context menu options to bring the insert option into view.

HT5312 I can not choose to send an email to your rescue email to reset your security questions. My answer lose

You can edit or delete your rescue email address using the Apple ID website. To edit your rescue email address:
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions. (
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
My answer lose. I want reset security questions answer

If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

HT201363 This is terrible. I forgot my security questions and im trying to send an email to my rescue address and i have to answer the questions to do it!! i dont remember and theres nothing i can do someone help please! Apple support is terrible

Please help i forgot my security questions and im trying to send an email to my rescue but to get to it i have to answer the got **** questions ! help please the support is terrible

1. See my User Tip for some help: Some Solutions for Resetting
    Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for
        support and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

Resetting my password with no option to send an email to my rescue email address.

Just as the title says. Before you go linking to here: http://support.apple.com/kb/HT5312?viewlocale=en_US, I have already done all the steps to a T, however, there is no option under my security questions to send a reset email to my rescue email address. (And yes, I did verify both email accounts). How can I fix this?

The reset link will only show if you have a rescue email address - if you have just added an address then it will be an alternate/secondary email address which is different, a rescue email address can only be added/changed by answering the 2 questions that show on that screen.
If you've forgotten the answers to your questions then you will need to contact iTunes Support / Apple to get them reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699

HT5312 How do I reset my security questions? I've been trying for hours, but can't find out how to.

I can't remember my security questions, but I have to enter them in order to download new content on my iPod 5. I've been looking on iTunes support, but it hasn't been much help. I need a way to reset my security questions through email.

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

HT5312 How can I rescue my security questions, now that I am locked out?

I was asked security questions that i have never herd of, and I was locked out. What can I do?

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

HT5312 It says i will have an option to send an email to my "rescue email" because i forgot the answers to my sequrity question...How do i set up this "rescue email"

How do i set up a rescue email address??

You can't after forgetting the answers and need to contact Apple. Use the link to contact the iTunes Store staff in the 'Additional Information' section of that article.
(90055)

HT5312 How come the option to send an email to reset the questions doesn't come up?

I have forgot my security questions, and I was told there is an option to send a reset link to your second email account. I do have a second email account linked with my apple I.d but the option to send a reset link does not come up. Will loveeee for someone to help thanks x

    1.    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    2.    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    3.    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

I need to reset my security questions however there is no option to send a reset link to email address anyone help?

I need to reset my security questions however there is no option to send a reset link to email address anyone help?

Go to https://getsupport.apple.com ; click 'See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Forgotten Apple ID security questions'.

HT5312 there is no option to reset apple security questions

there is no option to reset apple security questions

The option to send reset info will only appear if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you aren't getting then option then that implies that you don't have a rescue email address, and you won't be able to add one until you can answer 2 of your questions - you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down the page that you posted fromto add a rescue email address for potential future use.

HT5312 there is no option to send an email to my rescue address, only the two security questions. now my id is locked for 8 hours and i cannot purchase/do anything.

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