I added an alternate email for my apple account, but despite of this I didn't see the link below the forgotten security questions? How can I fix this problem, please?

How I reset the security itunes questions when the link is missed?

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
An alternate email address isn't the same as a rescue email address.
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HT5621 Hi I'm using my wife's email for my apple Id but now she has got an iPhone we r both using the same one ive tried gettin my own using my own email but it keeps telling me my email is already in use how can that be????

Hi I'm using my wife's email for my apple Id but now she has got an iPhone we r both using the same one ive tried gettin my own using my own email but it keeps telling me my email is already in use how can that be????

Are you trying to set up your own iDevice and that is why you want your own Apple ID?
Do you realize that any content that you have already purchased using her ID will still have to be used if you want to update apps or download purchases again for free? ITunes and App Store content is tied to the ID used to make the purchase. Furthermore, if you use her ID to download a purchased app for free on your own device, you can lock yourself out of your ID for 90 days.
Back to the question at hand .... Did she use your email address as the rescue email address for her Apple ID?

The hotmail address i use for my apple ID was hacked and i no longer have access to it, this is stopping me from accessing any of my icloud or itunes. how can i fix this?

The hotmail address i use for my apple ID was hacked and i no longer have access to it, this is stopping me from accessing any of my icloud or itunes. how can i fix this?

Thanks, I appreciate the help. I think this is one of the problems Apple is creating by changing the OS so often. I had fomer colleagues at [a major aerospace contractor] who told me that so many original files were ultimately lost because of the deadly change in the "Save As" operation that they are now afraid of every OS update. Apple has badly damaged their support base with that very prominent company (they won't update now until they've fully examined and understand changes in the pre-conditioned nature of OS computer functions), and they are a whole lot less enthaled with Mac-related equipment/software. Can't blame them, I too used orginal files that way (as easy-to-use templates), and lost some important files before I realized what was happening (to late to revert). Companies should not have to retrain employees each time an OS gets an update, it's can be very expensive several different ways. They learned a painful lesson with that one. And because I'm now retired and don't use multiple devices, I need iCloud like I need a hole in the head... but I'm told there's no way to keep Apple out of my computer. Fortunately, because of major problems when initially installing Mountain Lion, one hold-over of the hardware/software damage I experienced was that iCloud can no longer access my computer even though everything else is working fine again. That was the only "good luck" I had as a result of that expensive nightmare.

I downloaded the new iOS 6 for my iphone 4. I have 2 iphones on my account and after the "upgrade" text messages go to both phones. When I send a text to my wife I recieve the same text and vise versa. How can I fix this?

I downloaded the new iOS 6 for my iphone 4. I have 2 iphones on my account and after the "upgrade" text messages go to both phones. When I send a text to my wife I recieve the same text and vise versa. How can I fix this?

"Sounds like you guys are using the same apple id for imessage. You will need to create a separate id for you wife. OR go to settings - message - receive&send and make sure your phone number is the default for both you and yoru wife.

I am having trouble with itunes. I am getting this message: Service Apple Mobile Device failed to start, verify that you have sufficient privileges to start system services. How can I fix this?

I am getting this message: Service Apple Mobile Device failed to start, verify that you have sufficient privileges to start system services. How can I fix this?

Hello hurleygirl63,
Thank you for the details of the issue you are experiencing with iTunes. I recommend following the steps in the article below:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/TS1567
Thank you for using Apple Support Communities.
Best,
Sheila M.

My iphone 4 is disabled for 22 million minutes and the recovery mode does not work? How can I fix this?

I have tried to do the standard recovery mode where you hold down the home button and plug in the USB but Itunes is not recoginizing the phone. How can I fix this issue?

Hello there, Itraziel.
Thanks for providing further clarification on your issue. The following Knowledge Base articles offer up some assistance depending on which Operating System your computer is running:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
or
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
If you are still unable to restore the iPhone, this article may provide some more information:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Use recovery mode
Recovery mode erases your device and restores it, which should resolve the issue. If you previously synced with iTunes or iCloud, you may be able to restore from your backup after recovery.
Turn off your device. If you can't turn it off, press and hold the Sleep/Wake and Home buttons at the same time and wait a few seconds for it to turn off.
Plug the device's USB cable into your computer only.
Hold down the device's Home button as you connect the USB cable to it.
When you see the Connect to iTunes screen, release the Home button. If you don't see this screen, try steps 1 through 3 one more time.
iTunes should open and display a message such as: "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."
Use iTunes to restore your device.
Thanks again for reaching out to Apple Support Communities.
-Pedro

TS2446 i cant remember the answers to my security questions. i have reset my password and added the recovery email account but still cant figure out how to purchase new content. it asks me the same security questions. how do i fix this?

i cant remember the answers to my security questions. i have reset my password and added the recovery email account but still cant figure out how to purchase new content. it asks me the same security questions. i also have a temp pin. how do i fix this?

If you've just added an address to your account then it will be an alternate/secondary email address, a rescue email address can only be added by answering 2 of your security questions. If you already had one on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email addressthen you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

My apple ipod 32mb has turned all the icons upside down and backward. How can I fix this.

Apple iPod Touch 32mb has turned all icons upside down and backward. How do I fix this.

I really do not understand. Try the basics:
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

HT5312 I'm never receiving an email about my security questions! Can you fix this sovI can get it?

Every time I need to get an email from apple about retrieving my security question for answers, nothing ever shows up, I wait and wait, but still nothing!

These are user-to-user forums, you are not talking to Apple here.
You've checked the spam folder on your rescue email account as well as its inbox ? You could also see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

The FaceTime app on my iPod touch refuses to go any further than the email verification part of the setup process. It just goes back to the sign in screen every time. How can I fix this?

My built in FaceTime app on my iPod touch will not proceed from the email verification step of the setup process. I have tried going into settings like app support showed but when I click FaceTime it just shows the sign in screen just like before and does the same thing. Please help me to fix this.

See:
iOS: Troubleshooting FaceTime and iMessage activation
iOS: Troubleshooting FaceTime

If laptop is inactive for more than a few minutes, Firefox loses its connection and I must restart to get back online. How can I fix this?

This is a recent problem. It was working fine until a couple of weeks ago. If I restart the computer, Firefox gets online with no problem. However, having to do this every time I walk away from my desk is becoming annoying....Is there a way for me to fix this? I am not a techie but I am good at following directions, so any advice would be appreciated. Thanks!

your solution to my question was both helpful and not helpful it was very helpful on my computer which is a windows 7 it allowed me make some adjustment although i am for the most part really good about shutting mine down after i use it there are times that i do leave it on planning getting back to it forgetting or get caught in something else
but unfortunatly it wasn't helpful on the computer i really need to set it up on which is a windows xp home who's power options r already suppose to be set up to shut down the computer if idle for 1 hour but it never does
since posting my question i have gone through any section of help n support on that computer that pertains to it. i have also been into the microsoft support site to try and configure auto logoff n auto poweroff if computer is idle for a while but when i tried to find the files on that computer they said i needed to access to set it up don't exist and of course way at the bottom of the page is operating system this applies to and you click on it and it states for xp professional only and that the support for the xp home in this matter is no longer available on their site

My internet is only connecting when the time capsule is performing a backup how can I fix this? I use the wireless for my computer and not connecting is frustrating.

The airport time capsule 2TB is only connecting to the web when performing a backup, it just started doing this how do I fix it?

That is a weird one.. never heard of it drop out except doing backups.
Reset the TC to factory settings.
The Factory Reset universal
Unplug your TC/AE. Hold in reset. and power the TC/AE back on.. all without releasing reset and keep holding in for about 10sec. The time is not important.. it is the front LED rapid flashing that indicates you are in factory mode.
Release reset.
If it doesn’t flash rapidly you have released reset at some point and try again.
Be Gentle! Feel the switch click on. It has a positive feel.. add no more pressure after that.
TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations.
No files are deleted on the hard disk.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
Redo the setup with all short names no spaces and pure alphanumeric.
It should then work fine.. but I need more info if you still have problems.
What modem? Is it a router?
How is the TC connected?
Is the computer running Mavericks?

Using Firefox 4.0 sometimes I can attach photos to email and most often the Attach feature doesn't work. How can I fix this?

I have Firefox v4.0.1
If I restart my laptop or my Desktop, both with MS OS, my email, AT&T Yahoo, Firefox browser, will allow the attach feature, for photos to work for a few photos. The when I click to attach another photo, nothing happens. At first I was trying to attach several photos at once. That didn;t work at all. Then I tried attaching one at a time. I thought I had solved the problem because that will work if I retart first. But then not. This is a problem that could make me go back to using IE. I need to be able to attach photos! By the way, I didn;t have this problem before I upgraded to v4.0.

If you have problems with updating then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

After the most recent update for my Wndows 7 computer, every time I load a page I get a Java script error message. How can I fix this?

The pop-up window states Error: Syntax error. This happens on almost every page that I load. It's also happening on my windows xp laptop... and it seems that it has something to do with the most recent Microsoft updates that just went through.

hello Kakkirox, this error message is likely caused by your social fixer addon. please go to http://socialfixer.com/blog/category/releasenotes/ and update it to the newest version - this should fix the issue...

3 iphones in household.All use same apple ID.But all contacts get mixed between phones and facetime calls come in from other contacts.Ho can we change this so our phone information isn't visible to each other?

3 iphones in household.All use same apple ID.But all contacts get mixed between phones and facetime calls come in from other contacts.How can we change this so our phone information isn't visible to each other?

Use separate Apple IDs for each family member and use Family Sharing features of those things (if any) that you do want to share. https://www.apple.com/ios/whats-new/family-sharing/

I added an alternate email for my apple account, but despite of this I didn't see the link below the forgotten security questions? How can I fix this problem, please?

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