I am running Acrobat Pro 9 (9.5.5). Do we have to purchase the new version if we have never upgraded? Or are we entitled to an upgrade to the latest version.

I am not really clear on the intention of your question. If you are going to get the latest version you are going to purchase it. When you go to purchase it you should be able to see if there is an option to purchase it as an upgrade from the version you currently have. I cannot find the purchase page to check myself... I can only find the subscription option.

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How do I install and run Acrobat Pro after downloading Trial w/o checking "install"?

How do I install and run Acrobat Pro after downloading Trial w/o checking "install"?

you can't. you have to check "install" to install and run it.

Errors running acrobat pro xi

I was getting the security prompt each time I tried to run acrobat pro xi so I uninstalled and reinstalled. Now when it launches, I have to pick english from the window since Italian is picked. However, after I pick english, it still tries to make me log into adobe and it asks it all in Italian. What is up?

uninstall, clean and reinstall per, Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Cant run Acrobat Pro, try to download latest AIR, but installation fails and I can't run Acrobat

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Brian

Moving this discussion to the Acrobat Installation & Update Issues forum.
TPMBrian are you entering the Acrobat 7 serial number registered under your account at http://www.adobe.com/. You can find more details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

I purchased Adobe Acrobat XI Pro on a CD but didn't realize that my new computer doesn't have a CD drive. Is there a way to download via the web using the serial number on my CD?

I purchased Adobe Acrobat XI Pro on a CD but didn't realize that my new computer doesn't have a CD drive. Is there a way to download via the web using the serial number on my CD?

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'.

I have a 15' Macbook Pro, mid 2010 running Mavericks. I want to upgrade the hardware by increasing the RAM to 8GB and replacing the HD for a SDD one. What would be the best way to install mavericks on the new HD? I have the original OS X CD.

I have a 15' Macbook Pro, mid 2010 running Mavericks. I want to upgrade the hardware by increasing the RAM to 8GB and replacing the HD for a SDD one. What would be the best way to install mavericks on the new HD? I have the original OS X CD.
From what I read, I have 2 choices: 1. to install OSX and then upgrade to Mavericks, but I'm not sure if this would be possible (to upgrade directly from OSX to Mavericks); and 2. to use a software called Super Duper.
I wouldn't like to have to use a third party software to do this, so the question is: is there a better way to install directly the Mavericks not having to use a third party software?

Install the new drive in the computer.
Install the old drive in an external USB or Firewire enclosure.
Boot the computer from the Recovery HD on the external drive.
Use Disk Utility to partition and format the new internal drive.
Clone your external drive to the internal drive.
How to replace or upgrade a drive in a laptop
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Step Two: Remove the old drive and install the new drive. Place the old drive in an external USB enclosure. You can buy one at OWC who is also a good vendor for drives.
Step Three: Boot from the Recovery HD on the external drive. Restart the computer and after the chime press and hold down the OPTION key until the boot manager appears. Select the icon for the Recovery HD then click on the downward pointing arrow button.
Step Four: New Hard Drive Preparation
1. Open Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your new hard drive (this is the entry with the
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3. Under the Volume Scheme heading set the number of partitions from
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4. Select the volume you just created (this is the sub-entry under the
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6. Click on the Erase button. The format process can take up to several
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1. Using Disk Utility still opened.
2. Select the destination volume from the left side list.
3. Click on the Restore tab in the DU main window.
4. Check the box labeled Erase destination.
5. Select the destination volume from the left side list and drag it to the
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6. Select the source volume from the left side list and drag it to the
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7. Double-check you got it right, then click on the Restore button.
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I need to connect my old Mac book pro to the new one to transfer files. The old one doesn't have Thunderbolt 2 and the new one doesn't have Firewire 800. Will the Thunderbolt to Firewire adapter or Firewire to Thunderbolt adapter work?

I want to transfer data from my old Mac book pro to my new one using migrate. The old computer doesn't have Thunderbolt 2 and the new one doesn't have Firewire 800. Does the Thunderbolt to Firewire or the Firewire to Thunderbolt adapter work to connect them and transfer data?
Thank you!

Yes, use a Firewire cable and the FW to Tbolt adaptor.

I have just upgraded to the new OS X V. 10.10.3 but cannot access my iCloud Drive documents using the resident Pages and Numbers software on my MacBook Pro. Help needed.

I have just upgraded to the new OS X V. 10.10.3 but cannot access my iCloud Drive documents using the resident Pages and Numbers software on my MacBook Pro. Help is needed to access those documents using the resident software on my MacBook Pro rather than the Beta software on iCloud.com.

I have iCloud Drive set on the Finder sidebar and use that to open the Numbers Spreadsheet on iCloud.
OSX 10.10.3
Best.

I have just purchased a new windows pc running windows 8 and am unable to install itunes 11 on my machine, when i tick download now it takes me to a screen that wants to show me whats new but has no tab to run installation or continue past whats new

I have just purchased a new windows pc running windows 8 and am unable to install itunes 11 on my machine, when i tick download now it takes me to a screen that wants to show me whats new but has no tab to run installation or continue past whats new

Use a different browser.
iTunes can only be installed and run in desktop mode.

Have just purchased a new mac book pro, am now having issues syncing my apps to my new mac?

Have just purchased a new mac book pro, am now having issues syncing my apps to my new mac?

Welcome to Apple Support Communities
You already have got OS X Mavericks installed (the Keynote, Pages and Numbers versions available in the Mac App Store are only compatible with OS X Mavericks).
You have got a Late 2013 MacBook Pro, which uses a special OS X Mavericks version that is not available in the Mac App Store. This is the reason why the Mac App Store is not compatible with OS X Mavericks even if you are using it. This will be fixed in OS X 10.9.1, when your Mac uses the same Mavericks version as all other Macs.
Until then, you can reinstall OS X through OS X Recovery > http://support.apple.com/kb/HT4718

I have just purchased the latest macbook pro 13 retina (late 2013). I want to connect to a Dell U2713H Monitor. As the new macbook doesn't have a cd slot, I am unable to install the monitor drivers etc. Where can I download the drivers?

I have just purchased the latest macbook pro 13 retina (late 2013). I want to connect to a Dell U2713H Monitor. As the new macbook doesn't have a cd slot, I am unable to install the monitor drivers etc. Where can I download the drivers?

Thanks for your prompt reply. I'm not sure how to connect to the monitor as the only ports available on this model mac are Thunderbolt. The mini display to display cable supplied doesn't seem to work out of the TB port. Do I need to use a Thunderbolt cable + an adaptor?

I just purchased a macbook pro and was wondering about an install disk. It seems to be missing some of the applications that should be on it from a fresh install. I was wondering if I would have to purchase a new OS and do a fresh install?

I just purchased a macbook pro and was wondering about an install disk. It seems to be missing some of the applications that should be on it from a fresh install. I was wondering if I would have to purchase a new OS and do a fresh install?

Ahhh, well you never mentioned that before. You need to contact your friend from whom you purchased the computer. He/She should have any and all install discs for any third-party software included as well as for OS X and the original pre-installed software.
Apple will gladly sell you replacements for any discs that did come with the computer originally, but they will not do anything for you because you purchased the computer used. If it's in warranty still, then you can get any warranty covered things taken care of through AppleCare:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support visit online support site.

I just got a new macbook pro, i had cs6 on my old macbook, i downloaded cs6 on my new computer today. When I open my illustrator files with vector images they appear blurry on the new computer. I have had this issue in the past and I don't

i just got a new macbook pro, i had cs6 on my old macbook, i downloaded cs6 on my new computer today. When I open my illustrator files with vector images they appear blurry on the new computer. I have had this issue in the past and I don't

cnsst,
Are we talking Edit>Preferences>General>Anti-Aliased Artwork?

Hi, I have just purchased a new Macbook Pro. Whenever I try and buy anything on the internet (via Safari) on any website it will not allow me to add products to checkout. Has anyone else experienced this problem or can suggest a fix? Many thanks!

Hi, I have just purchased a new Macbook Pro. Whenever I try and buy anything on the internet (via Safari) on any website it will not allow me to add products to checkout. Has anyone else experienced this problem or can suggest a fix? Many thanks!

On all shopping sites, or only some? What happens when you try?

Running Acrobat Pro X 1st de-serialises CS 5.5!

Hi Everyone,
When you run Arobat Pro X before the other Master Collection CS5.5 products it de-serialises the whole suite!!
In CS4 they had a safe guard which would ask for the user to run another creative suite product first....which was fine! Now that its gone.. it breaks the serialisation of the entire suite.
Does anyone know of a fix/workaround anything?? I have 800 students who would love nothing more than to make more work for me, by deliberately opening acrobat first.
Matt

Hi,
I FINALLY solved this today!
Turns out that the master collection serial isnt sufficient to serialise acrobat pro. Adobe had to give me a serial key specifically for Acrobat Pro X. This Is what I did in the end:
1.) Create a deployment package for Adobe Acrobat Pro X using the "Adobe Application Manager Enterprise Edition" (AAMEE) and only select Acobat Pro X from all the CS products.
2.) Use the Adobe Customisation Wizard X to modify the Acropro.msi in the Exceptions folder and enter the serial number Adobe provide for Acrobat Pro X under the "Personalisation Options", set any other things you want here.
3.) Create a second Deplyment package for all the Creative Suite Products EXCLUDING ACROBAT PRO X.
4.) Add these packages to SCCM. Make sure when you add the command line for acrobat that you call the TRANSFORMS file in the acrobat working directory. In my case its called acropro.mst. The command line should look something like "msiexec.exe /i acropro.msi TRANSFORMS=acropro.mst /qn"
5.) Add Acrobat Pro X to your task sequence and be sure to install acrobat first. Then add the Creative Suite to the task sequence
All done... should deploy without issue and it doesnt matter if you open Acrobat or a creative suite product 1st. The products stay serialised!
Thanks to Jatin Dembla, Nirvek and Michael Savanis at Adobe for their support.
Hope this helps.

I am running Acrobat Pro 9 (9.5.5). Do we have to purchase the new version if we have never upgraded? Or are we entitled to an upgrade to the latest version.

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