I am unable to access my Amercian Express online Account?

Windows XP Pro 2002, service pack 3
Firefox v20.0.1
Two days ago, I found myself unable to access my American Express on-line account, with Firefox. As I attempt to login and I am unable to connect to https://online.amercianexpress.com... I have successfully accessed the account with Chrome.
I have tried the following in my troubleshooting efforts (not necessarily in this order):
I have cleared all cookies and exceptions
I have cleared "Cached Web Content" and "Offline Web Content and User Data"
I turned off AddBlock Plus for americanexpress.com and in my last attempt; I turned it off for all sites
I tried to access the site in Safe Mode, to no avail
I turned off "Tell websites I do not want to be tracked"
I have set to "Allow", in my exceptions, americanexpress.com and online.americanexpress.com
Any other suggestions?

I reset Firefox and the problem has been resolved.

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>>>
Sir,
I am writing to complain about the exceedingly poor customer service I received today.
I have for a long time managed my account TH******* on line. Last year I added account GB******* to the list of accounts I manage online. Ever since this account has been set up I have noted that when I select the 'calling plan' option for this account I get the message "Sorry, we can't change your Calling Plan at the moment. Please call us on 0800 800 150 to continue" and when I select the 'calling features' option I get the message "Sorry, we can't access your account information at the moment. Please try again later".
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>>>
Unhappily, it didn't work as I expected it wouldn't. One week later I still had not received a reply to my email so I emailed them again.
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>>>
The incident A/c no : GB****** - Unable to access calling plan online that you reported has now been resolved.
Please note that you have not attached telephone number while adding this account to online profile.
Please remove account and add again with telephone number after that you will able to access calling plan within 24hrs.
Thank you for your time in this matter and we apologize for any inconvenience that may have been caused.
<<<
Note that they are telling me the problem is my fault. What do they mean 'you have not attached the telephone number' - I can clearly see the billing information for this number so it clearly is 'attached' to the account.
After hunting for ages on their website to find an option to delete the account as suggested I eventually found it, pressed the delete button and ....
You cannot remove this account from your profile. For further assistance, please call 0800 800 152.
We're sorry, but it's not possible to remove this account from your profile at this time.
OMG!
So I guess I am going to have to spend yet more time on the phone to them. I'll let you know how I get on.
Phil

I am unable to access my Amercian Express online Account?

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