I am unable to validate my photoshop elements 13. I am connected to the internet but it says I am not
I am so frustrated. What can I do to validate my Serial number so I can begin to use the software?
Contact support by web chat or phone.
Mylenium
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Premiere Elements 12.1 Constantly Connecting To The Internet When Running
Hi there!
I have an issue with Premiere Elements 12.1 constantly connecting to the Internet when running... it looks like it is either trying to connect to something or downloading something.
Premiere runs OK, but it is very slow: this is due to it trying to connect. (We've proved this by running the program without the Internet disabled... it sits at about 13,000K in memory... and works fine).
Anybody got any idea why it is connecting to the Internet in the first place and how we can stop it doing it.
We believe this issue started when we updated to v 12.1... but can't be sure!
We have tried uninstalling and re-installing it... same problem. We're virus checked till all night... nothing found (no root kits, nothing etc.)
We're running Win XP Service Pack 3, 32 bit... I know 'Windows XP is old etc. etc. etc.'. Yet it still works great and is nice and fast for us here.
Any advice/suggestions greatly received!
Thanks in advance,
GRBakerHi Steve,
Thanks a bunch for the post... we're certainly experiencing no other issues besides the 'downloading' issue on Premiere... various virus/spyware etc. scans have revealed nothing. There's nothing odd in the Startup or process list...
PC operates entirely as normal... no unusual performance lags/Internet disconnections etc. No issues with other software, so far, after installing Elements.
So we're currently leaving the program on to 'download' (or whatever it is doing), so it could be that it will eventually stop constantly accessing the Internet.
We are already in contact with Adobe and they are keeping pretty tight-lipped about what it might be doing... saying (so far) only that Photoshop Elements/Premiere 12 does connect to CloudFront to 'download fonts'... (they were also basically indicating they thought it was our PC/a faulty install until we mentioned we knew it was CloudFront it was trying to connect to...)
...if the applications need to download stuff, then all Adobe has to say is 'it's perfectly normal, just wait for it to complete' then we would not be worried! All it needs is a simple notice to say that 'some additional downloads are required': give us a progress bar or something... no problem!
I can't think why else it would be connecting to the Internet???? (Well, a couple do come to mind..!)
We did pay for the download version of the software (we don't have physical installation DVDs) from one of Adobe's Registered resellers, so maybe that has something to do with it.
I suspect you are 100% correct and that it isn't in fact a bug, bit simply some additional data/content that needs to download etc. If this is the case, then maybe it is related to our broadband speed (which can variable as we live in a rural location).
As you say, if it was a bug everybody would have it! There is that thread I mentioned above, but that's for a previous version of elements I think... to me, as the user experiencing the issue, it definitely looks like a bug as it's rendering the software unstable!
Most likely it's just our bad luck and there's something specific to my installation that's tripping the software and causing the issue. I suppose it depends how you define 'bug'... if it's a normal operation of the software that just happens to disagreeing with my system... than Adobe would say 'that's not a bug'... but I would say 'it's a bug as it causes this problem'. It simply a question of perspective!
Anyway, it's mystifying to me: the software runs GREAT, when it's not trying to access the Internet. It's weird. You certainly can't complain, for price, it really is excellent software!
Cheers,
GRB -
I have problem with my ipad , when i want to update ios 6 to 6.0.1 this message appear " unable to verify update , ios 6.0.1 faild verification because you are no longer connected to the internet" but my ipad is connected . Plz help me .
Not very helpful but I have the same issue. Plugging in and doing the update via. iTunes will probably work but I find that whole experience annoying (downloading apps not on the Mac, etc..)
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What to do if the message "unable to check for update" appear? iPad is connected to the Internet.
Unable to update or restore
http://support.apple.com/kb/ht1808 -
I was having issues with firefox so I upgraded to firefox 4. I am connected to the internet but when I open firefox or even internet explorer it says Unable to connect problem loading page. Nothing will pull up!!!
I don't know if you are still having the issue but if you are have you contacted your ISP? It sounds to me like it's more of a connectivity issue than a browser problem. I've dealt with similar things several times and in both cases it was something with the modem or an ISP setting.
I'm also wondering if it could be a Wi-Fi issue. Can you log in to your router? (It varies by brand but you would go to a site such as http://192.168.10.1. That is for Trendnet. The information for yours should be in the documentation that came with it.)
You should be able to get the router log in page to come up even if you can't connect to any websites. (Provided the network is set up correctly.)
I also would double check your connection settings (if you're connecting over Wi-Fi) or your ethernet connection. (If you're connected directly to the modem and router.)
Hopefully one of these suggestions will be helpful. -
I received an error which says The iPhone software server could not be contacted. It says to make sure network settings are correct and your connection is active, and try again later. I'm connected to the Internet, but I am unable to update my phone or sign in to the iTunes store. Please help I have tried everything.
I have the exact same issue. Started happening about the time iOS 5 was available. Thought it was just server overload with everyone trying to download it at once but it has been well over a week now. iTunes Support responded with a form letter response with links to solutions that I said I tried in my original email. Need to make sure my Amazon Downloader app still works if Apple doesn't want my money.
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I am unable to create a new email message when I connect to the internet through google
I am unable to create a 'new email message'when I connect to the bigpond.com webmail through the internet from my ipad2.
Try this. Settings>Safari>Block Pop-Ups>Off.
I have an Exchange account that behaved similarly to what you are describing. I finally realized that I had to allow pop ups in order to access my mail on the server. -
I cannot do the trial due to no internet connection but there is.
Annettem50129529 please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection error.
Have you already downloaded Photoshop Elements 13? -
I download. I double click. Nothing happens.
How do I get my money back?Janet Liddell what are you double clicking on? Do you receive any specific error messages? Which operating system are you using? Finally what version of Photoshop Elements are you trying to install?
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i want to chance the language, now is in deutch, and i want in spanish or english..
Hi miri copell,
You need to remove and re- Install Photoshop Elements 10 in english version.
Here is the download link : Download Photoshop Elements products | 13, 12, 11, 10
Regards,
Sandeep -
I just bought an adobe photoshop elements 10 program that came with the discs but it will not let me
It won't let me load it because it wants a serial number and none of the numbers I found on the case work what do I do
Serial number retrieval process FAQ | Point-of-sale activation products
Mylenium -
How can I get my new ipod to connect to wifi? I have been trying for about a week, but it would not.
Does the iPod connect to other networks?
Does the iPod see the network?
Any error messages?
Do other devices now connect?
Did the iPod connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
I am trying to install the latest software update, but a message flashes up to say I am not connected to the Internet, when I actually am! Any ideas please? Thanks
Have you tried restarting or resetting your iPad or your router?
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
Even though you are connected to the Internet, sometimes resetting your router can help. It's very easy to do. Just unplug it for about 30 seconds, plug it back in and let it start up. -
Firefox is unable to connect to the internet but Internet Explorer can.
My Firefox is not loading any websites. When I open Firefox, the home screen comes up (google), but if i try to navigate to any other website it says that it cannot connect. I then tried inernet explorer and it works perfectly. I tried all the options on the Firefox Help page (checking the firewall, proxy..) but it still doesnt work.
From another computer, go to http://www.mozilla.com/firefox/, click "Free download" button, click "Save File" button, select your flash drive in "Save as" window. "Firefox Setup 3.6.13.exe" file will be saved in your flash drive.
You just need to insert it in your new computer and double-click on "Firefox Setup 3.6.13.exe" from Windows Explorer and follow instructions. -
how to fix this problem,what should i do?please give some advice thx...
Just keep trying. It happened to me and others too. Mine completed on the second try.
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