I am unable to validate my photoshop elements 13.  I am connected to the internet but it says I am not

I am so frustrated.  What can I do to validate my Serial number so I can begin to use the software?

Contact support by web chat or phone.
Mylenium

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    Hi there!
    I have an issue with Premiere Elements 12.1 constantly connecting to the Internet when running... it looks like it is either trying to connect to something or downloading something.
    Premiere runs OK, but it is very slow: this is due to it trying to connect. (We've proved this by running the program without the Internet disabled... it sits at about 13,000K in memory... and works fine).
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    We have tried uninstalling and re-installing it... same problem. We're virus checked till all night... nothing found (no root kits, nothing etc.)
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    Hi Steve,
    Thanks a bunch for the post... we're certainly experiencing no other issues besides the 'downloading' issue on Premiere... various virus/spyware etc. scans have revealed nothing. There's nothing odd in the Startup or process list...
    PC operates entirely as normal... no unusual performance lags/Internet disconnections etc. No issues with other software, so far, after installing Elements.
    So we're currently leaving the program on to 'download' (or whatever it is doing), so it could be that it will eventually stop constantly accessing the Internet.
    We are already in contact with Adobe and they are keeping pretty tight-lipped about what it might be doing... saying (so far) only that Photoshop Elements/Premiere 12 does connect to CloudFront to 'download fonts'... (they were also basically indicating they thought it was our PC/a faulty install until we mentioned we knew it was CloudFront it was trying to connect to...)
    ...if the applications need to download stuff, then all Adobe has to say is 'it's perfectly normal, just wait for it to complete' then we would not be worried! All it needs is a simple notice to say that 'some additional downloads are required': give us a progress bar or something... no problem!
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    We did pay for the download version of the software (we don't have physical installation DVDs) from one of Adobe's Registered resellers, so maybe that has something to do with it.
    I suspect you are 100% correct and that it isn't in fact a bug, bit simply some additional data/content that needs to download etc. If this is the case, then maybe it is related to our broadband speed (which can variable as we live in a rural location).
    As you say, if it was a bug everybody would have it! There is that thread I mentioned above, but that's for a previous version of elements I think... to me, as the user experiencing the issue, it definitely looks like a bug as it's rendering the software unstable!
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  • I have problem when i want to update ios 6 to 6.0.1 this message appear " unable to verify update , ios 6.0.1 faild verification because you are no longer connected to the internet" but my ipad is connected . Plz help me .

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    What to do if the message "unable to check for update" appear? iPad is connected to the Internet.

    Unable to update or restore
    http://support.apple.com/kb/ht1808

  • I was having issues with firefox so I upgraded to firefox 4. I am connected to the internet but when I open firefox or even internet explorer it says Unable to connect problem loading page. Nothing will pull up!!! No help link or anything!!?

    I was having issues with firefox so I upgraded to firefox 4. I am connected to the internet but when I open firefox or even internet explorer it says Unable to connect problem loading page. Nothing will pull up!!!

    I don't know if you are still having the issue but if you are have you contacted your ISP? It sounds to me like it's more of a connectivity issue than a browser problem. I've dealt with similar things several times and in both cases it was something with the modem or an ISP setting.
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    I received an error which says The iPhone software server could not be contacted. It says to make sure network settings are correct and your connection is active, and try again later. I'm connected to the Internet, but I am unable to update my phone or sign in to the iTunes store. Please help I have tried everything.

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    I cannot do the trial due to no internet connection but there is.

    Annettem50129529 please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection error.
    Have you already downloaded Photoshop Elements 13?

  • How do you get Adobe Photoshop Elements to install? I follow the instructions but NOTHING will run.

    I download. I double click. Nothing happens.
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    Janet Liddell what are you double clicking on?  Do you receive any specific error messages?  Which operating system are you using?  Finally what version of Photoshop Elements are you trying to install?

  • I have photoshop elements 10 editor, and it chance the language at deutch, and i can not undertand, i want to change the lenguage

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  • I just bought an adobe photoshop elements 10 program that came with the discs but it will not let me

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    Serial number retrieval process FAQ | Point-of-sale activation products
    Mylenium

  • TS1398 Why can't I get my new ipod to connecting to the internet? Keep saying unable to join.  Dismiss.

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    Does the iPod see the network?
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    Do other devices now connect?
    Did the iPod connect before?
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    - Reset network settings: Settings>General>Reset>Reset Network Settings
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    - Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
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    I am trying to install the latest software update, but a message flashes up to say I am not connected to the Internet, when I actually am!  Any ideas please? Thanks

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  • Firefox is unable to connect to the internet but Internet Explorer can.

    My Firefox is not loading any websites. When I open Firefox, the home screen comes up (google), but if i try to navigate to any other website it says that it cannot connect. I then tried inernet explorer and it works perfectly. I tried all the options on the Firefox Help page (checking the firewall, proxy..) but it still doesnt work.

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  • HT1222 when i try to update my ipod touch 4gen it says unable to verify update iOS 6.0.1 failed bcoz your are no longer connected to the internet  but im connected to the internet thru wifi?

    how to fix this problem,what should i do?please give some advice thx...

    Just keep trying. It happened to me and others too. Mine completed on the second try.

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