I bought my iPod touch off Amazon. My brother cracked my screen today. Would I have a warranty under Apple for my brand new iPod?

I just bought this iPod Touch less than a month ago.

If you bought your iPod with a credit card, check with your card company. Some cards provide Purchase Protection insurance which will replace or repair any item lost, stolen or damaged within 90 days of purchase. Since Apple will not cover accidental damage, this is your only possible option.

Similar Messages

I plug my iPod touch (4th gen) into my computer, and the computer nor iTunes recognizes the device. It is a brand new ipod, and I already updated my iTunes to the current version. Help! I want to get music off of my computer!

Why won't it recognize?

iCloud is free, iTunes match is $25 a year.
I had the same problem and when I went to Settings I had 0 songs, even though they were obviously still there since I only had 15GB free on my 64GB device.
I decided to do a complete reset/restore of my 4th gen iPod Touch, Bad move! I've been messing with it for hours, and it simply won't restore--it keeps hanging on a black screen with an Apple logo and a progress bar at about 10%, sometimes it goes completely blank and tries again, with the same result. (I've posted my question/plea for help here: https://discussions.apple.com/message/19735862 )
I'm ready to bang my head against the wall! I can put the device in recovery mode, connect to iTunes on my computer, and get it back to the setup screen, but when I go through the process again and try to do an iCloud backup I get the same reset/restore loop.
I could start from scratch, but I really, really, really don't want to go through all of my hundreds of apps, reinstall them one by one, etc. etc. etc.
I thought that once I started using iCloud, I didn't need to sync with iTunes anymore--guess I was wrong.

HT201412 My cousin bought iPod touch 5th gen. Then it doesn't turned on. He charge it a charge icon appeared but after 30 mins still off . Is that normal for a brand new iPod touch? Please help me..

My cousin bought iPod touch 5th gen. Then it doesn't turned on. He charge it a charge icon appeared but after 30 mins still off . Is that normal for a brand new iPod touch? Please help me..

Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
and
try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Hello, I have a big batterylife problem with my brand new iPod touch 4Gen 8GB white. Please help...

Hello, I have a big batterylife problem with my brand new iPod touch 4Gen 8GB white. Please help?

What battery life are you getting? Is it short when you are using the iPod? When it is sleeping?

Full automatic Itunes synchronization impossible for a brand new Ipod touch 5th generation

Hey all,
I bought a brand new Ipod Touch 5th generation which won't synchronize my whole music library through Itunes (very latest version of the app).
The ipod runs IOS8 and the mac mini runs Yosemite latest version.
I already had issue synchronizing music the very 1st day I had the Ipod touch. As a result, went back to the Apple store for changing it for another device, thinking the Ipod was faulty, which Apple accepted and changed my device for a brand new one.
Since then, still unable to synchronize the full music library through itunes. I performed several full resets both on the mac mini and of the Ipod touch with no success. The synchronization seems to run fully normally with no warning pop up saying it failed or whatsoever and the sync process is very very long. But once done, my Ipod remains empty with no data at all.
The weird thing is that Photos are fully synchronized with no issue at all.
I contacted the Apple assistance who argued that my music library might be faulty and have corrupted files in it. So I cleaned it up, suppressing some files I had in double etc.
BUT still, no success, I had to go through the entire library to sync manually, but even then, I was able to have on the device, only half of the library, i.e. around 25 go. once the ipod display 25 to 30 gb remaining, it won't sync no more files.
Although I cleaned up the entire library and reset both devices hundreds of times, I have no clue why even manually, I'm completely unable to have my whole library automatically sync.
I spent hours on the phone with Apple assistance to get some help with no success so far. I even re-installed Itunes completely, still without any result at all.
I was only able to upload on the Ipod only half of the music library, and there are still 25 to 30 GB space remaining on the ipod and 20GB of music to be uploaded.
The automatic sync process always fails any time I try to run it, except for the photos, books etc.
I must say I also have an 160 GB Ipod classic with which I never had any problem so far, and which fully sync my whole library with no issue at all.
I read on the internet that some other users of IOS8 are accountering the same issue with itunes.
COULD SOMEBODY PLEASE HELP, I'M DESPERATE, given the price of the Ipod I really do regret I bought something that does not work properly. Quite disappointed

Yes the system just keep sync as everything is normal, but then no song is actually uploaded to the ipod.
And the remaining space bar shows the ipod's empty.
the automated process will just keep sync as if normal and the last step saying 'applying the modifications" just keep going on and never ends.
I was only able to upload manually half of the albums, all songs comes from different sources; ripped from CD for great part, but also downloaded from the internet from trusted websites.
All songs play normally through Itunes on the Mac Mini.
But then when trying to sync the whole library automatically, nothing happens and I only get tags of the different albums, as if there, but actually it won't play none and the Ipod player just keep skipping as if no musical data is there.

When I connect to USB port error message appears on computer screen and i tunes software shuts down. This is a brand new ipod shuffle.

When I connect my brand new ipod shuffle to the USB port I get an error message on the computer screen and the i-tunes software shuts down.

URGENT help please!!! I have looked everywhere on the internet and theres no information on anything

Cracked screen on ipod touch can't get in to it. did a back up with it and tried to put it on new ipod touch 5 and now it keeps talking and won't let me in or turn off. how can i restore to nothing

Cracked ipod touch screen and it won't let me in or turn off. Tried to back it up and put on new ipod touch 5 and now it's not working and doing the same thing. I tried to restore to orginal but it won't let me any suggestions?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
When the above says to restore via iTunes, restore to factory settings/new iPod, not from backup

My ipod touch is stuch on connect to itunes screen and once in itunes wont restore or let me back into my ipod. What do i do?

My ipod touch 4th gen was given to me by a friend. It worked fine until it got the recent update ios6. when i went to install it gave me a black screen that had the connect to itunes symbol.I plugged it in and it instantly told me to restore my ipod. All i want to do is be able to use my ipod again so i said yes. Half way through each time it tells me there is an error something is not connected or timed out and it stops.I have tried holding down home/sleep button and rebooting but each time it brings me strait back to plug into itunes screen and does not give me slide to shut off option. I have tried plugging it into a different computer (my home and my lap top) i have plugged it into the wall. i have done everything i have seen imaginable.I tried calling apple one guy said he'd help even though it wasnt under warrenty but had to call me back and (surprise) he never did and the second before he would connect me to help said i needed to pay 20 bucks. I dont have the money to do phone service and the genius bar is an hour drive away. Is there anything i can try that i havent yet? Or a way to completely shut it down and turn it on like brand new out of the box? Im really stressing out over this because ive never had to deal with this before. Please help!!

Temporarily disable your firewall and antivirus software and try again...
See here for Connection Issues
http://support.apple.com/kb/TS1379
From Here
http://www.apple.com/support/itunes/troubleshooting/

I have two iPod videos and one iPod touch, 1st generation. The internal battery died in the iPod videos, and the memory in the iPod touch is too little to put all my songs on it. Can I get credit for any of these iPods or possible get a reconditioned iPod

?

The only "credit" from Apple for used iPods is the Recycling Program, which gives you 10% off the purchase of a new iPod (at an Apple Store).
There are third-party businesses, such as Gazelle.com. that pays for used iPods.
Apple offers "certified" refurbs, with full warranty, at a reduced price
http://store.apple.com/us/browse/home/specialdeals/ipod

My ipod touch turns on and only a white screens appears. Any idea's on a fix for this?

Help

Try to Reset your device.
Press and hold both the Sleep/Wake button and the Home button for at least ten seconds, until the Apple logo appears (ignore the Slide to Power Off that shows up first).

Charging for software on a BRAND NEW iPod Touch?

Glad to hear people are now getting the 2.2 download to work. Has anyone gotten anywhere asking Apple for justification for a $10 software upgrade on a brand new iTouch purchased within 30 days and given as a Christmas gift? (I gave 2!) This is even crazier than "Microsoft think".
There was another post comparing this to an upgrade from Windows XP to Vista - NOT SO. You would know a PC's OS in advance and you could weigh the cost of the PC PLUS an OS upgrade against whatever features you might miss by not having the latest OS. If you bought a PC back during the pre-Vista release you either received a coupon for an OS upgrade when Vista came out or you knew that the PC came with XP and you were OK with it. There was no disclosure of any kind when I was researching or purchasing the Touch.
So, I ask again, does anyone have any words from Apple justifying this charge for their brand new iPod Touch? We're not talking about units purchased months ago, just BRAND NEW devices that are effectively 4 days old for the gift recipients.

Your iPods may be 'new' as opposed to 'used', but they were clearly not the latest models.
Any iPod that do not have the 2.2 software installed have to pay for it. This is because that the time they were manufactured by Apple and released the 2.2 software was not available. Apple sold those devices to the retailer before the 2.2 software was released and therefore you bought an 'old' model that is NOT entitled to the 2.2 software. It is not about when the device was sold it is about when it was manufactured. Apple do not know when the devices you have were sold to you anyway.
Apple does know the serial numbers of your devices and it does check to see if they are entitled to the update and clearly they are not as they were manufactured before the new software was released.
These are user support forums and are not manned by Apple. If you want Apple support then use the 90 day telephone support that came with your Apple product or the 12 month warranty which can be used in any Apple retail store.
You have not been 'flamed' in these forums we are just giving you the truth.
Just because you have a strange view or reality does not mean it is correct.

My iPod Touch 5th Generation is severely cracked

I shattered my screen even though it was in an otterbox case. I was wondering where I could take it or send it off to and how much it would cost to get it fixed. Also, would I get to keep my same iPod but with a new screen or would I have to get a replacement iPod

Apple will exchange your iPod for a refurbished one for $99 for 16 GB 5G and $149 for the other 5Gs. They do not fix yours.
Apple - iPod Repair price
You can do it at an Apple store by making an appointment:
Apple Retail Store - Genius Bar
or send it in to Apple. See:
Service Answer Center - iPod
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the screen yourself if you are up to it
iPod Touch Repair – iFixit

My i-pod touch screen craked, I'm wondering if it makes more sense to get a new one or replace the screen? If i replace the screen where would I have to go?

My i-pod touch screen craked, I'm wondering if it makes more sense to get a new one or replace the screen? If i replace the screen where would I have to go?

Apple will exchange yours for a refurbished one for:
Apple - Support - iPod - Repair pricing
Here is one third-party place. Google for others.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

Would a brand new ipod nano say it's been formatted

I just paid for a brand new ipod nano (recycle fee of $75 and traded in my old one) and when I plugged it into the USB, it reported back to me that the new nano had already been formatted for macintosh. Doesn't feel like a new ipod?

Start by working through all of the troubleshooting suggestions here.
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock

HT202213 I recently bought a new computer and installed itunes, i transferred my music of my old computer but i am now not able to add songs to my ipod touch off my new computer?

I recently bought a new computer and installed itunes, i transferred my music of my old computer but i am now not able to add songs to my ipod touch off my new computer?

Drag the folder into the library in the open iTunes program window.
(113784)

I bought my iPod touch off Amazon. My brother cracked my screen today. Would I have a warranty under Apple for my brand new iPod?

Similar Messages

Maybe you are looking for